Customer Reviews for K&C Surplus
(U-Haul Neighborhood Dealer)

988 reviews

4527 S Texoma Pkwy   Denison, TX 75020

(903) 337-0341

Office Hours

  • Mon-Sun: 7 am–7 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 7/10/2024: Closed
  • 7/11/2024: Closed
  • 7/12/2024: Closed
  • 7/13/2024: Closed
  • 7/14/2024: Closed
  • 7/15/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(903) 337-0341

4527 S Texoma Pkwy
Denison, TX 75020

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–7 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 7/10/2024: Closed
  • 7/11/2024: Closed
  • 7/12/2024: Closed
  • 7/13/2024: Closed
  • 7/14/2024: Closed
  • 7/15/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GARY PAVLICEK 
Rating:
5.0

Customer did not leave a comment.

Amber Shavers 
Rating:
1.0

Customer did not leave a comment.

Nathan Easley 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MERCIER 
Rating:
4.0

Customer did not leave a comment.

Hordan brumett 
Rating:
5.0

Customer did not leave a comment.

Misty Spillers 
Rating:
2.0

Air pressure in the tires were low, the cab was dirty and had trash in the door handles, cup holders had food and was sticky, and the back was dirty as well when we picked it up!

MIGNONNE LEDGER 
Rating:
5.0

The manager/owner at this location is amazing, always helpful!

JORDAN HOWER 
Rating:
5.0

This location has excellent customer service! I use it for all my u-haul needs and purchase packing supplies from them, as well.

Marianna Perkins 
Rating:
5.0

Great customer service. Very friendly and professional and makes the process easy and super fast.

Brian Coates 
Rating:
5.0

I was in and out very quickly. Much faster than other locations I have used.

Dustin Mortensen 
Rating:
5.0

It was really easy to get a car trailer from this location. The staff at the site connected everything and disconnected everything when i got back. Easiest rental ever.

Robert Mclaughlin 
Rating:
3.0

The location was great but your pricing scale is ridiculous, having to pay per mile and also return with a certain level of gas.

Brittani Crocker 
Rating:
5.0

I can't think of anything to improve! Friendly and courteous, and extremely helpful! I've always had a great experience here, and rent from here frequently.

Bryan Davies 
Rating:
5.0

The owner is AMAZING. Super friendly and expedited my service.

Tyler Young 
Rating:
3.0

Service and Representative was friendly, courteous, and helpful in pick-up and return! Nothing needs to improve!

Deborah Renee 
Rating:
5.0

This site is always good when we need to rent a truck...

Marianna Perkins 
Rating:
5.0

EXCEPTIONAL!! Great experience highly recommend!! 5****

Paul Conaway 
Rating:
1.0

First hooked me up to a trailer with broken springs. Had to disconnect and hook up to a better trailer. Text from UHaul never came on second trailer hooked up to review trailer for damage inspection, ect. Got on road to go to loading destination taking a highway service road and suddenly the trailer started weaving back and forth and jerking the car as well. The trailer had fallen off of the hitch ball, the chains retained the trailer and the emergency brake engaged. Turned out the trailer tongue had not been secured at all, the locking device had not been twisted at all to secure the tongue to the hitch ball. Had to wait over an hour on the side of the road for roadside assistance to re-engage the brake to continue pulling the trailer. Luckily the trailer was not loaded and I was not traveling highway speed or a complete rollover of trailer and vehicle could have occurred. Pure negligence of staff at the UHaul location. Trailer was dirty and had not been swept clean. They give you a dirty trailer and expect it clean on return! What a nightmare, do not recommend this location at all.

Bob Mccown 
Rating:
4.0

Customer did not leave a comment.

Anthony Hutto 
Rating:
4.0

Customer did not leave a comment.

Don Valenta 
Rating:
4.0

The staff was very helpful and courteous. The location wasn't fancy. But it was well located and well organized. And special thanks to the friendly yard cats for their attentive supervision of our visit! LOL!

Don Valenta 
Rating:
5.0

Customer did not leave a comment.

Stacey Browning 
Rating:
3.0

It should be noted that this is a mobile facility only.

Lisa Callahan 
Rating:
5.0

Great customer service! Very Professional and Friendly! Also cool military surplus shop !

Tyler Johnson 
Rating:
5.0

I'm a frequent customer and this location has the best customer service of any business I've been.

kellie smith 
Rating:
5.0

It was a very easy process. The man behind the counter was very nice and helpful. The vehicle was in great condition. The prices were good as well. They cut me a great deal. I would definitely rent from them again.

RICHA DEVLUGT 
Rating:
5.0

Awesome customer service!

Todd Masters 
Rating:
5.0

Great rental experience. Thanks

fred wright 
Rating:
5.0

Kent, the manager, always goes above and beyond what is expected to make a first rate experience for the customer!

Ron Kuykendall Saied Music Company 
Rating:
4.0

Customer did not leave a comment.

Charlie Frank 
Rating:
5.0

Customer did not leave a comment.

Ron Kuykendall Saied Music Company 
Rating:
1.0

Location was CLOSED when they were supposed to be open. Wouldn’t answer the phone, had a tacky message on recording. Wouldn’t even answer when U-HAUL called to find out what was going on. Very POOR service.

Nathan Stephens 
Rating:
5.0

It was an extraordinary situation that was handled professionally to my utmost satisfaction. I don’t think I could do anything better, and they certainly did the very best..

steven crawford 
Rating:
1.0

Customer did not leave a comment.

Jett Riley 
Rating:
5.0

All details were handled professionally as well as personably.

Debbie Cosper 
Rating:
5.0

Always an excellent experience in every way!

alesa lowry 
Rating:
5.0

Muy buen servicio!

Santiago Ramirez 
Rating:
5.0

Best location ever.

Bryan Davies 
Rating:
5.0

Nothing to improve here Kent is the man it’s always a nice experience with him. Thanks

Jared Driscoll 
Rating:
5.0

Really nice guy. Very helpful. I've used him in the past and I'll use him again in the future. Thanks!

Dan Brown 
Rating:
5.0

Customer did not leave a comment.

DAVID VINTON 
Rating:
5.0

Easy check in and out

jamie phillips 
Rating:
4.0

Customer did not leave a comment.

Virginia Cantrell 
Rating:
5.0

Very professional.

Teraton Durham 
Rating:
5.0

Love KC Surplus. I’ve rented uhauls from this location more than once and the owner is awesome! Always helpful and always nice.

Jacqueline Goodman McHugh 
Rating:
5.0

Customer did not leave a comment.

Trey Davis 
Rating:
5.0

Nothing I can think of! Great service!

Richard Hagen 
Rating:
5.0

It is inexcusable that UHaul produces a 6’ wide trailer with a 5’ rear opening. Rented trailer for a specific task and it did not work correctly. At the least your trailer description should include a disclaimer about the limited width of rear opening.

Ralph Jerome 
Rating:
5.0

Great guy great place good experience

Steven Millhorn 
Rating:
3.0

Update pictures - the key box was hard to find

Robert Williams 
Rating:
5.0

Customer did not leave a comment.

WAYNE HOLLIS 
Rating:
5.0

Customer did not leave a comment.

Deitrick Russi 
Rating:
4.0

Customer did not leave a comment.

Donald Seale 
Rating:
5.0

Customer did not leave a comment.

Nick Blath 
Rating:
5.0

Very nice service, thank you

JOHN ROJAS 
Rating:
4.0

Customer did not leave a comment.

paul cookson 
Rating:
3.0

The parking situation was difficult to figure out especially with it being right off the highway and you’re supposed to back it in. It was difficult to tell where you can and can’t park. Also not a ton of parking room depending on how many trucks are there.

Katherine Webb 
Rating:
5.0

Excellent experience.

jay lightfoot 
Rating:
5.0

Guy who helped me was awesome

Michael Carney 
Rating:
5.0

Always a great rental experience, wonderful service & team!

Sandy Hawk 
Rating:
5.0

Customer service at this location was outstanding. I didn’t know what I needed and the gentleman that helped me was so helpful and knowledgeable. I would definitely rent from this location again. :)

Kasey Tanguma 
Rating:
5.0

Customer did not leave a comment.

Kenneth Puckett 
Rating:
3.0

Customer did not leave a comment.

dan rutter 
Rating:
5.0

Customer did not leave a comment.

Craig Brunner 
Rating:
5.0

Equipment is new and clean, and the staff is very helpful and friendly.

Matt Myers 
Rating:
5.0

Very friendly and courteous.

Brian Davison 
Rating:
4.0

Customer did not leave a comment.

Mary Rice 
Rating:
5.0

We have rented from Kevin several times. Always an excellent experience!

wendy testerman 
Rating:
4.0

Customer did not leave a comment.

Terri Williams 
Rating:
5.0

Customer did not leave a comment.

Dawn McCord 
Rating:
4.0

Customer did not leave a comment.

Stephanie alton 
Rating:
1.0

Customer did not leave a comment.

William Lamb 
Rating:
5.0

Customer did not leave a comment.

WAYNE SWIM 
Rating:
5.0

Excellent service!

Coleen Anderson 
Rating:
5.0

Customer did not leave a comment.

DANIEL HENSON 
Rating:
5.0

Great owner, customer service, treats you great! I only use the location because I know their customers are appreciated!

Sandy Hawk 
Rating:
5.0

Customer did not leave a comment.

Ryan Ford 
Rating:
5.0

Customer did not leave a comment.

Iesha Burnham 
Rating:
5.0

The store manager was prompt at getting my trailer rental completed. Top notch!

Randall Carter 
Rating:
5.0

Customer did not leave a comment.

JESSICA COOK 
Rating:
5.0

Always a great customer experience. Works hard to make your equipment right for the move you are making. This is my “go to” U-Haul location in North Texas/Southeast Oklahoma.

Sandy Hawk 
Rating:
5.0

Customer did not leave a comment.

LORETTA PRIDE 
Rating:
5.0

Customer did not leave a comment.

zera taylor 
Rating:
5.0

Customer did not leave a comment.

Thomas Ward 
Rating:
5.0

Customer did not leave a comment.

deana torres 
Rating:
5.0

You guys were great. Kent gave great customer service!

JOSEPH LANGUELL 
Rating:
5.0

Customer did not leave a comment.

amanda hull 
Rating:
5.0

Customer did not leave a comment.

Julio Olivas 
Rating:
5.0

Not one thing for improvement. Friendly, informative staff! Vehicle was clean and ready to go. We will use this service again!

Melda McCann 
Rating:
5.0

Very helpful.

Zettella Evans 
Rating:
5.0

Customer did not leave a comment.

Barry Sanders 
Rating:
5.0

Customer did not leave a comment.

barbara Via 
Rating:
5.0

The best u-haul rental location I’ve ever been to always extremely friendly and helpful!

BRANDON JOHNSON 
Rating:
5.0

Excellent advice thank you

Kennie McClure 
Rating:
3.0

Customer did not leave a comment.

JERRY YOUNG 
Rating:
5.0

Overall experience was very easy and simple, the owner was very happy and helpful.

Antoine Holden 
Rating:
5.0

Great experience

Larry Landrum 
Rating:
5.0

everything was great. service, help, information,

FERNANDO LAVIN 
Rating:
5.0

Awesome, friendly, helpful service . Will recommend to all.

Sandra Good 
No reviews have been submitted for this location.

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