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Cass C.
Customer Reviews for K&C Surplus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very good customer service.
Donnie S.Keep up the good work. Thanks
David B.Great Experience, Excellent Location.
Phil V.Friendly , helpful, and quick.
Roger G.EXCELLENT SERVICE !!! I WOULD RECOMMEND THIS UHAUL PLACE !!! KENT WAS AWSOME !!!
Barbara G.Ken provides excellent customer service.
John S.The ratchets that secure the vehicle to the front of trailer need replacing very soon.
JOHNNY S.Uhaul itself changed my pickup location and did not email Me until I was already at the original location off Travis St. The man there was very rude but helped us figure out where to go . When we got to K&C he was amazing
Christain L.Very good enjoyable service
larry T.Easy pickup and drop off location
David B.Gentleman at the desk was super friendly and helpful. Easy to do business when you feel like you walked into a friend's home! Will definitely use again.
David A.Keep original site where we reserved vehicle not send us 45 minutes away to a dump of a place. Don't change size of truck. Worst customer service ever.
LINDELL J.I honestly dont have anything to say about this....it was quick and easy and within 10 minutes i was out the door. Great place to get a UHAUL from.
Shawn P.Kent, the man we spoke to, was very helpful and accommodating. He was polite and helped with just a phone call while he was away from the desk. I was at first concerned that our pick up location was changed to 30 miles out of the way from our preferred location, but Kent made sure to give us extra miles to accommodate for the change. Our location was moved so far away at the last minute because it was a busy uhaul week and we weren't charged the extra miles and that was a huge weight off my shoulder. Will absolutely use this again!
JARED V.Good experience
Mike M.Professional, courteous and reliable service.
pete R.Kent is amazing!!! Have, and will continue to, use K&C Surplus .
Kim C.Very friendly and accommodating!!
CHERYL L.Excelente servicio y amabilidad y disponibilidad de horario!
Santiago R.They couldn't buy back the boxes that I had left over.
Jim G.Step up for shorter people
judy F.Excellent service. Helped us out more than he could ever know. Will definitely recommend him to anyone and should I need another Uhaul, I will go back. Thank you so much.
Steven H.Kent the manager was very helpful in arranging my rental
MICHAEL J.THIS LOCATION HAS THE BEST PEOPLE TO WORK WITH WHO REALLY TRY TO MEET ALL OF THE CUSTOMER'S NEEDS.
Matt M.Stay away from K&C if you can. Its a dump. You will most likely damage the truck just getting out of the crater infested parking lot. In fact stay away from uhaul all together. For 3 years i had a $10 gift card...Could I use it online at my purchase time? No...Could I use it when i picked up the truck? Nope...
Richard G.I love going here to get anything we need uhaul the gentleman that owns the place is soo nice I hate having to go anywhere else. I always tell everyone that needs to rent uhaul to go and see K&C Surplus.
ADRIAN C.The employees at this drop off location was pleasant and very helpful.
Phyllis V.Dirty and ran down and closed til10/10/22
Melody C.Never know when this place will be open.
Mark K.great ownership they run a top notch business. equipment was in great working order and ready for my pickup. in and out in under 10 minutes.
randall R.The driver side turn signal has a bulb out. Other than that everything was excellent.
Robert D.It's always a great experience at K & C
Sharon S.Ken is amazing. Kind, friendly, generous. I can see why he is so well-ranked. Go out of your way to use this location. I was switched here and U-Haul noted it was one of their better locations. It was true. To top it off, he's open Sundays, and he gets newer equipment. Perfect service!
Susan T.Thank you for the great customer service. I'll be back.
fred W.Nothing but respect for Kent. His lot is impeccable. He is kind. And he gets the rental processed quickly and correctly. Will gladly refer him to anyone anytime.
Phillip D.you dont have to improve everything was great!
John G.I tried to use the app to check in but it crapped out and wouldn't allow me to complete it. The operator at this location graciously and quickly helped me check out.
John A.great customer service!
mike M.They made it all super easy and customer service provided was on point! Highly recommend this location
Melissa W.Everything was dirty. I think even one of the tires was low or leaking air. Over all it was bad and I wish I could get my money back.
Dustin B.Needed a car trailer for wife's vintage car and they delivered great place and great price. Thanks u haul.
Keith K.Kent is great! Worked to accommodate my needs, always friendly and professional.
Elizabeth S.Mr. Kent always professional , helpful !
Elena G.This transaction was fast and easy. No muss. No fuss. Would recommend.
Cat A.Quick in and out if you preregister online.
Bob R.Thanks for the upgrade ! Everything went very smoothly ! Very friendly customer service . I will definitely recommend to my friends!
connie H.Representative stated that the van smelled like someone hauled a dead animal in it. Van obviously had not been cleaned, there was still trash under the seats. The representative said that he had tried to wash it out, yet there was mud and trash. His solution was to put many car deodorizer in the vehicle, resulting in burning eyes and throat. The van then smelled like a dead animal in a new car. How bad could it be to drive with the windows down on a102 degree day? Also the slide door was dented, and would not close, so it constantly alarmed on the dash, and the horn honked intermittently. If anyone at UHaul cares I have photos.
Robert Y.The gentleman running it is always friendly and helpful, the best experience I could want.
Stephen D.