Customer Reviews for K&R Rentals Vacuum & Storage
(U-Haul Neighborhood Dealer)

1,107 reviews

6451 Rte 12 S   Berlin, VT 05602

(802) 223-2014

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: 8 am–12 pm

Services at this Location:

Contact Us

(802) 223-2014

6451 Rte 12 S
Berlin, VT 05602

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: 8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

We dropped off after hours

Tammy Parish 
Rating:
5.0

Customer did not leave a comment.

Michael Stark 
Rating:
5.0

The owner was very polite and efficient.

Evan Dick 
Rating:
3.0

Customer did not leave a comment.

Robert Alford 
Rating:
3.0

Customer did not leave a comment.

Matthew Meninger 
Rating:
5.0

Customer did not leave a comment.

Sandra Carrillo 
Rating:
4.0

The service was friendly and all and all, it was great!

Bill Richardson 
Rating:
5.0

Customer did not leave a comment.

Christopher Reed 
Rating:
3.0

Customer did not leave a comment.

MARGARET FAWCETT 
Rating:
4.0

Owner/operator met us as we drove in, checked in the truck and explained that we would receive receipt via email. Quick and efficient!

mary roosa 
Rating:
4.0

Customer did not leave a comment.

Chris Kathan 
Rating:
4.0

Customer did not leave a comment.

Gerard Cormier 
Rating:
5.0

Customer did not leave a comment.

Jordan Manning 
Rating:
5.0

Nothing service was excellent very satisfied

Fredrick Mcallister 
Rating:
5.0

Customer did not leave a comment.

Denis Talic 
Rating:
1.0

Was charged for an additional 110 miles than what was actually used. Went total of 262 miles round trip and was charged for 372 miles

Kevin MCMILLAN 
Rating:
2.0

Uhaul is extremely expensive. Rental locations are total dumps. Equipment is dirty and broken, check engine light on, something hanging from under the truck dragging on the ground.

Adam Lenentine 
Rating:
5.0

Customer did not leave a comment.

Francis Schwarz 
Rating:
4.0

Rented a truck today.Brought it back to rental location at 1:00p.m. no one there. Tried to go online to check in.Wouldnt let me into app.Would like a receipt. .

John Lane 
Rating:
3.0

Rating portion doesn't work. Trail cleaned out. No left debris from prior use. Did notice some wires hanging after arriving at destination. Brought this to attention of rental facility. One marker light out as a result. Did not impact use. Trailer towed very well. Could easily forget it was behind you. I underestimated the door opening height, but made it work with careful loading. Would rent again if ever needed .

Robert Cruickshank 
Rating:
5.0

James provided great help with pick up

Donald Marsh 
Rating:
5.0

Customer did not leave a comment.

Francis Schwarz 
Rating:
5.0

Customer did not leave a comment.

Lawrence Babic 
Rating:
4.0

Customer did not leave a comment.

Tyron Bornman 
Rating:
3.0

Vehicle steering and front end suspension was not in good shape

David Vivenzio 
Rating:
5.0

Everything went very well!

David Rapacz 
Rating:
1.0

Customer did not leave a comment.

Masonry GRANDFIELD 
Rating:
5.0

H&R is the best! Great service and availability. Efficient check out and easy returns. Highly recommend.

Jacqueline McCarty 
Rating:
5.0

Customer did not leave a comment.

Rose Willis 
Rating:
5.0

Customer did not leave a comment.

Lilly Herig 
Rating:
4.0

Customer did not leave a comment.

Joe Zuaro 
Rating:
5.0

Customer service was awesome, as always. I really want to use the self-service, but no cell signal and a weak wifi makes it impossible at this location.

Aaron Rosenlund 
Rating:
5.0

Customer did not leave a comment.

Gerald Hunt 
Rating:
1.0

Complete chaos. I got charged 3 separate times. I waited and waited. The app didnt work. There's no cell service and no wifi at the location, making online pickup and dropoff literally impossible. I will never rent from this location again

Dylan Webber 
Rating:
4.0

While the reserved vehicle was not available at the time of pickup, Dave at K&R Rentals was very helpful and accommodating. It was suggested that I contact HQ in Holyoke MA to see what they could do regarding the change in vehicles. They were less than helpful. I would recommend K&R Rentals to anyone in the area looking for moving assistance

Doug Brockelbank 
Rating:
5.0

Customer did not leave a comment.

Gregory Mansius 
Rating:
4.0

First truck assigned to us had an issue with the driver's seat in that it would not adjust. Worker gave us another truck which performed excellently for our long trip.

Julia Rapczynski 
Rating:
4.0

My contact was friendly and easy to work with. And dog was awesome! Appreciate the rental and would recommend again

Jason Plouffe 
Rating:
5.0

Customer did not leave a comment.

Lawrence Babic 
Rating:
5.0

Great employee working. Great customer service and easy to get started and drop off.

Scott Caulfield 
Rating:
3.0

This location wasn’t open when we arrived even though hours said it should be. We dropped off truck and keys and left a phone message but did not hear back from them and had to follow up with a phone call.

mary roosa 
Rating:
4.0

Customer did not leave a comment.

Jarek Hammerl 
Rating:
5.0

Customer did not leave a comment.

Shannon Bates 
Rating:
5.0

Customer did not leave a comment.

Aidan Charles 
Rating:
2.0

Customer did not leave a comment.

Jason Shopa 
Rating:
5.0

Customer did not leave a comment.

Theron Lay-Sleeper 
Rating:
5.0

All good

Peter Gove 
Rating:
5.0

Customer did not leave a comment.

STEVEN TANZI 
Rating:
5.0

Customer did not leave a comment.

Gary Schy 
Rating:
5.0

Customer did not leave a comment.

Kathleen Owen 
Rating:
5.0

Excellent customer service. So helpful and friendly. Would definitely come back. Thank you

Shannon Bates 
Rating:
5.0

Customer did not leave a comment.

Dana Quesnel 
Rating:
5.0

Customer did not leave a comment.

Jesse READ 
Rating:
5.0

Great owner operator. Always puts the customer 1st. Very thoughtful person and great dog greets you 🐕

Ivan Alcide 
Rating:
4.0

Customer did not leave a comment.

Stephen Hedger 
Rating:
3.0

Truck was dirty and check engine light came on right after I left the pick up location.

Matthew Burton 
Rating:
4.0

Old trucks! It took 3 tries to get what we needed on then morning of this rental. Jim, who works there, really tried to help us, but had no back-up trucks when the first one was diagnosed as having gear-shifting problems. He did have a truck like we needed come back to him just in time, and he brought it to our house to swap with what we were settling for. That truck was ok - we had no problems with it, but it's still a very old bone-shaker, and it takes lots of muscle to drive it. I'm recovering today from a very sore back! Get new trucks! keep Jim.

Loren Miller 
Rating:
3.0

The guy that works here is nice, but I think that he forgot to check my trailer back in on the day I dropped it off. They ended up charging me for two days.

nick rubie 
Rating:
5.0

Customer did not leave a comment.

Lance Kim 
Rating:
4.0

Customer did not leave a comment.

Gary Kessler 
Rating:
5.0

Customer did not leave a comment.

Clifford Genece 
Rating:
4.0

Customer did not leave a comment.

gary Dayharsh 
Rating:
5.0

Customer did not leave a comment.

THOMAS BEDNASH 
Rating:
4.0

Customer did not leave a comment.

Marianne Signorino 
Rating:
3.0

There was a warning light and message on the display so i couldn't see the mileage - a tire was low. Fortunately there was someone there to check me out, so i didn't need the remote pick-up, which i couldn't figure out. Also had a hard time with the remote return. We used the van for exactly one hour and went fewer than 10 miles.

Loren Miller 
Rating:
5.0

Customer did not leave a comment.

Scott Boyd 
Rating:
5.0

Customer did not leave a comment.

Delbert Wood 
Rating:
5.0

Joe, and K&R were perfect! Helpful, articulate, and friendly. store is easy to get to: minutes from downtown Montpelier, and rt 89

scott richman 
Rating:
5.0

Jim went above and beyond for me as a customer. He is the kindest gentleman and cares about his customers. The Uhaul was clean and had new tires. I am so grateful for his generosity and look forward to using his services in the near future again.

Summer Lashley 
Rating:
5.0

Customer did not leave a comment.

Daniel Schall 
Rating:
5.0

Customer did not leave a comment.

Robert St Amour 
Rating:
5.0

Customer did not leave a comment.

Jerome Huck 
Rating:
5.0

jim allwasys dose a great job for me

Thomas MOORE 
Rating:
5.0

Customer did not leave a comment.

Susan Aranoff 
Rating:
5.0

Customer did not leave a comment.

Gary Smith 
Rating:
5.0

Customer did not leave a comment.

Susan Buchanan 
Rating:
5.0

Jim is always a pleasure to work with.

JOANNE BICKFORD 
Rating:
4.0

Jim Landry does a great job

Charles Andrews 
Rating:
3.0

The staff were friendly and accommodating which I was very grateful for. The only bummer was that the truck didn't have a working AC but I was told that before I signed the dotted line but it was the only truck available. Even though it was quite hot, the move was quick so the truck met my needs just fine.

Sarah Chesnutt 
Rating:
5.0

Customer did not leave a comment.

Marjorie Petit 
Rating:
3.0

Customer did not leave a comment.

Nicole Clark 
Rating:
4.0

Customer did not leave a comment.

Bethany Pombar 
Rating:
3.0

Customer did not leave a comment.

Jessica Mitchell 
Rating:
5.0

Great experience

Jeremy Miller 
Rating:
3.0

Customer did not leave a comment.

Paul Rogers 
Rating:
4.0

Customer did not leave a comment.

Dave Foran 
Rating:
5.0

Your U-HAUL agent, James Landrum, was excellent. He warned me that the tire pressure sensor warning had just come on and was scheduled for repair. This was only a very minor issue and did not affect my rental experience at all. The van was clean. The tires were in good shape and the van operated quite well. I make and deliver furniture and will highly recommend James Landrum and K&R Rentals to others.

John W Malley Jr 
Rating:
3.0

Customer did not leave a comment.

Dawn Murray 
Rating:
4.0

Customer did not leave a comment.

ANGELA PALADINO 
Rating:
3.0

The pickup location was fine and the attendant was very nice. No problems with customer service. However, I had a few issues. I ordered and paid for a hand truck that was NOT in the car. I will follow up with a separate claim. The van smelled horrible, like someone had used it to haul manure. The seats in the front were covered in dog hair, and the van only had 1/2 a tank of gas. This was an unsatisfactory experience. To be clear, I'm not expecting a luxury car when I rent a UHaul. But, I should at least be able to ride with the windows closed without gagging from the smell.

Travis Bobley 
Rating:
5.0

Customer did not leave a comment.

Werner JOHN 
Rating:
5.0

Customer did not leave a comment.

MERRITT KENNEDY 
Rating:
5.0

Owner is a very nice, friendly fellow! Excellent location.

Ahnna Lake 
Rating:
5.0

This is the best Uhaul experience I’ve ever had. Jim is reliable, friendly and super helpful.

Amelia Contrada 
Rating:
4.0

Customer did not leave a comment.

George Otis 
Rating:
4.0

It was all great, but for some reason I keep getting copies of my contract in my email…five so far, even though we returned the van yesterday. ;)

Pamela Knapp 
Rating:
2.0

Rental representative was not there when dropping off. All there was is a barking dog. Got help from someone in an adjacent business who figured the guy had gone out for coffee. He was very helpful. No idea who the U-HAUL rep was as I never saw him.

Bill Berg 
Rating:
5.0

Customer did not leave a comment.

Cathy Gram 
Rating:
5.0

Customer did not leave a comment.

Robert St Amour 
Rating:
5.0

Customer did not leave a comment.

Renee Farnsworth 
Rating:
5.0

Jim from K&R was super helpful thru the 2 years I rented there. I would recommend his storage units any time, always clean and very convenient. Having U-Haul right on the premises is a plus.

Natalie Costagolia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Bean  |  Overall Experience 
No reviews have been submitted for this location.

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