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Matt P
Customer Reviews for K&R Rentals Vacuum & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is very convenient to Montpelier and the man who has helped me both times I've rented from here is great.
Merritt KJim is excellent!
John MIt would difficult to improve much at this location. I've rented uhaul from a number of places and this location has probably been the one that I've had the best experience with (multiple times now). Any times I have to work on my own box truck, K&R rentals is the place I go to rent a Uhaul until I get my own truck situated.
Chris DCalled before I dropped off the trailer as it was going to be after hours. They were very helpful. I had no issues with the drop off.
Keith BWe dropped off after hours
Tammy PThe owner was very polite and efficient.
Evan DThe service was friendly and all and all, it was great!
Bill ROwner/operator met us as we drove in, checked in the truck and explained that we would receive receipt via email. Quick and efficient!
mary rNothing service was excellent very satisfied
Fredrick MWas charged for an additional 110 miles than what was actually used. Went total of 262 miles round trip and was charged for 372 miles
Kevin MUhaul is extremely expensive. Rental locations are total dumps. Equipment is dirty and broken, check engine light on, something hanging from under the truck dragging on the ground.
Adam LRented a truck today.Brought it back to rental location at 1:00p.m. no one there. Tried to go online to check in.Wouldnt let me into app.Would like a receipt. .
John LRating portion doesn't work. Trail cleaned out. No left debris from prior use. Did notice some wires hanging after arriving at destination. Brought this to attention of rental facility. One marker light out as a result. Did not impact use. Trailer towed very well. Could easily forget it was behind you. I underestimated the door opening height, but made it work with careful loading. Would rent again if ever needed .
Robert CJames provided great help with pick up
Donald MVehicle steering and front end suspension was not in good shape
David VEverything went very well!
David RH&R is the best! Great service and availability. Efficient check out and easy returns. Highly recommend.
Jacqueline MCustomer service was awesome, as always. I really want to use the self-service, but no cell signal and a weak wifi makes it impossible at this location.
Aaron RComplete chaos. I got charged 3 separate times. I waited and waited. The app didnt work. There's no cell service and no wifi at the location, making online pickup and dropoff literally impossible. I will never rent from this location again
Dylan WWhile the reserved vehicle was not available at the time of pickup, Dave at K&R Rentals was very helpful and accommodating. It was suggested that I contact HQ in Holyoke MA to see what they could do regarding the change in vehicles. They were less than helpful. I would recommend K&R Rentals to anyone in the area looking for moving assistance
Doug BFirst truck assigned to us had an issue with the driver's seat in that it would not adjust. Worker gave us another truck which performed excellently for our long trip.
Julia RMy contact was friendly and easy to work with. And dog was awesome! Appreciate the rental and would recommend again
Jason PGreat employee working. Great customer service and easy to get started and drop off.
Scott CThis location wasn’t open when we arrived even though hours said it should be. We dropped off truck and keys and left a phone message but did not hear back from them and had to follow up with a phone call.
mary rAll good
Peter GExcellent customer service. So helpful and friendly. Would definitely come back. Thank you
Shannon BGreat owner operator. Always puts the customer 1st. Very thoughtful person and great dog greets you 🐕
Ivan ATruck was dirty and check engine light came on right after I left the pick up location.
Matthew BOld trucks! It took 3 tries to get what we needed on then morning of this rental. Jim, who works there, really tried to help us, but had no back-up trucks when the first one was diagnosed as having gear-shifting problems. He did have a truck like we needed come back to him just in time, and he brought it to our house to swap with what we were settling for. That truck was ok - we had no problems with it, but it's still a very old bone-shaker, and it takes lots of muscle to drive it. I'm recovering today from a very sore back! Get new trucks! keep Jim.
Loren MThe guy that works here is nice, but I think that he forgot to check my trailer back in on the day I dropped it off. They ended up charging me for two days.
nick rThere was a warning light and message on the display so i couldn't see the mileage - a tire was low. Fortunately there was someone there to check me out, so i didn't need the remote pick-up, which i couldn't figure out. Also had a hard time with the remote return. We used the van for exactly one hour and went fewer than 10 miles.
Loren MJoe, and K&R were perfect! Helpful, articulate, and friendly. store is easy to get to: minutes from downtown Montpelier, and rt 89
scott rJim went above and beyond for me as a customer. He is the kindest gentleman and cares about his customers. The Uhaul was clean and had new tires. I am so grateful for his generosity and look forward to using his services in the near future again.
Summer Ljim allwasys dose a great job for me
Thomas MJim is always a pleasure to work with.
JOANNE BJim Landry does a great job
Charles AThe staff were friendly and accommodating which I was very grateful for. The only bummer was that the truck didn't have a working AC but I was told that before I signed the dotted line but it was the only truck available. Even though it was quite hot, the move was quick so the truck met my needs just fine.
Sarah CGreat experience
Jeremy MYour U-HAUL agent, James Landrum, was excellent. He warned me that the tire pressure sensor warning had just come on and was scheduled for repair. This was only a very minor issue and did not affect my rental experience at all. The van was clean. The tires were in good shape and the van operated quite well. I make and deliver furniture and will highly recommend James Landrum and K&R Rentals to others.
John WThe pickup location was fine and the attendant was very nice. No problems with customer service. However, I had a few issues. I ordered and paid for a hand truck that was NOT in the car. I will follow up with a separate claim. The van smelled horrible, like someone had used it to haul manure. The seats in the front were covered in dog hair, and the van only had 1/2 a tank of gas. This was an unsatisfactory experience. To be clear, I'm not expecting a luxury car when I rent a UHaul. But, I should at least be able to ride with the windows closed without gagging from the smell.
Travis BJim from K&R was super helpful thru the 2 years I rented there. I would recommend his storage units any time, always clean and very convenient. Having U-Haul right on the premises is a plus.
Natalie C | Overall Experience