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Cheryl M
Customer Reviews for K&P Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was on time he was polite. He was kind and really had a good feeling talking with the guy when I dropped the trailer off. He checked it over with me and I showed him the defect and he said sorry you had to deal with that had a very, very good experience. .
Wayne RUsed for after hours drop-off. Just parked and deposited the keys in the orange box.
Jeff KI was advised only the night before that my equipment was not available at my preferred location in Arnprior and had to drive an extra 30 km in the opposite direction to my move to complete this move on time. I was however really pleased with the service given by the K&P Storage Solutions owner.
John TThe trailer was actually picked up from another location in Eganville on Lett's Cemetery Road....you should remove that guy from being a U-Haul location....if you want more details please call me 613 585 3097. Keith, from K&P Storage Solutions drove over secure the trailer .....now that is customer service!
Myles DNo improvements needed.
VINCENT REven after hours, I had support directly to owner. I had engine failure in my personal vehicle ( which was towing rental) and had another issue that they resolved at midnight on a Sunday. Unbelievable. Highly recommend. Very clean too.
miguel rNothing service was great
Kevin WHe was so friendly, helpful and insightful. Great experience!
Heather PKeith is always a pleasure to deal with!
ALEXANDRAM CThe employee was very Helpful
Daniel BHave trailers available at an outlet closer to my residence
Terence MOur reservation was changed the day before pickup. We had reserved a 10’ truck, but were given a 15’ truck instead, as the shorter trucks weren’t available anywhere in the Ottawa area. The type of vehicle to be delivered should be confirmed at the time of booking & not changed at the last minute.
Erik HWould be nice to have a front winch on car hauler to help load the vehicule
Normand PAs always, great personalized service!
MATTHEW BGreat experience! Very helpful, no problems at all
Doug PNothing at all, the service was exceptional.
Beverly CThis location is the #1 for U Haul, it's just nice to have a business you can count on and the equipment is always in great shape.
DANIEL BAlways so easy and lovely to go to this dealer. Thank-you.
Debi VExcellent service.
Gerry DOwner was wonderful! Very friendly and helpful! We have moved a lot, and this was by far our best UHaul experience.
Adam CExcellent
Morris CEasy to reserve and rent. Dolly available last minute. Easy return even though location was closed on Sundays. Will be returning with next move. Great owner pleasant to deal with.
Shannon LEasy transaction.
Bryan SOwner is very friendly, pick up and drop of no issues... Highly recommend..
James LKeith is always accommodating and very helpful
Paul SKeep doing what you are doing.
Roger BAmazing customer service. The gentleman I dealt with Is always great.
Dawson WK and P owner drop up personally and fixed a potential 2 hour plus drive to a location drop off problem I was dealing with. ON A DAY THEY WERE CLOSED! Fantastic Service, Friendly and Helpful!
Cory LEasy transaction and friendly service
CORY SExceptional service
JOHNJEFFERY MExcellent place to deal with. Easy and smooth transaction, and very pleasant to deal with. Thank you again!! Dennis
dennis COwner was amazing to deal with
RY JKeith is excellent Always helpful
Michael RNothing could be done to make this location better. Fast friendly service.
Joe WNo improvement necessary. Friendly, efficient and helpful! Thanks 👍
lisa gKEep up the good work Keith
Calvin MEasy/Fast on-line booking. Location manager was friendly, knowledgeable and helpful. Excellent experience.
Cory AKeith is a great agent for U-Haul, thanks.
Craig HNothing, this location is the best one out of all the locations I have rented from.
DANIEL BGreat service and friendly faces
MARY A | Overall ExperienceVery good service.
Robert RGreat staff and service. Always rent from this location
Andrew GKeith was outstanding and helped me with a trailer harness issue This is an example of above and beyond My favourite location Recommend
Michael RAAA+ service ,, Keith was very helpful and pleasant to deal with
Mark CEverything worked well, no issues at all
Steven CWe really enjoy renting from here
Mike DGreat place Great talking with you Keith
David H | Overall ExperienceThe best!!! Thanks very much!!
STACEY RThe owner was extremely pleasant and helpful. We are very happy with our experience there and would recommend this location.
Charyl BWe HIGHLY recommend using K & P Storage facility for so many reasons. Firstly, Keith went above and beyond in renting us the storage space during covid to a family member that for health reasons had to move here to be closer to family from Northern Ontario without much warning. His compassion and promptness in having everything ready to his friendly smile and understanding made the move go so smoothly. The unit was very clean and we liked the idea that all furniture and boxes in the unit sat on top of pallet ( if you wanted them to) to prevent damage as we had the unit for two years. The rental rate, we thought was fair and at anytime we needed to go to the unit we had no problem getting into it, especially in the winter months with lots of snow. The compound is well lit with camaras everywhere. It was a pleasure doing business with you Keith and thank you for renting to us.
ROBBY P | Overall ExperienceThank you
Beverly K | Overall ExperienceGreat and friendly experience. Has been for 35 yrs.
Brian H | Overall ExperienceAn A-1 storage facility with great access.
Greig G | Overall Experiencebest place for storage keith is very helpfull and friendly i would so recommend k&p storage
Paul T | Overall Experience