Customer Reviews for K&M Auto Repair
(U-Haul Neighborhood Dealer)

273 reviews

2300 Dayton Blvd   Red Bank, TN 37415

(423) 402-8261

Office Hours

  • Mon-Fri: 9 am–4:15 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/3/2024: Closed
  • 4/9/2024: Closed

Services at this Location:

Contact Us

(423) 402-8261

2300 Dayton Blvd
Red Bank, TN 37415

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:15 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/3/2024: Closed
  • 4/9/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went smoothly! No issues or complaint upon pick up, the trip and drop off.

Jason Clark 
Rating:
5.0

Customer did not leave a comment.

Mary Keebler 
Rating:
5.0

Kim was extremely friendly and efficient I was in and out with my truck within 15 minutes. I’ve gone to rent a truck at other places and spent well over an hour on it annnnd she let me borrow a lock for free . Certainly recommend

Mercedies acevedo 
Rating:
5.0

Kim was great. Super helpful and so nice too. Thank you.

Frank Caccavale 
Rating:
5.0

Only issued I had was with the code for the lock to get the keys in the back of the truck, but that was more of a user error on my end, but would have been nice if it was emailed to me. Still not sure what I did wrong to not get it.

James Alexander 
Rating:
5.0

I delivered after hours. Dropped off keys with the contract, early next day, I was emailed my receipt promptly. Great experience

Mike Zeringue 
Rating:
5.0

Customer did not leave a comment.

Stan Mulliken 
Rating:
5.0

Customer did not leave a comment.

Kurt Lockard 
Rating:
5.0

Customer did not leave a comment.

Kim Brainard 
Rating:
5.0

Customer did not leave a comment.

Douglas Heminger 
Rating:
5.0

Customer did not leave a comment.

Austin Cox 
Rating:
5.0

Customer did not leave a comment.

Robert Locklear 
Rating:
4.0

Customer did not leave a comment.

Tyler Hornberger 
Rating:
1.0

We were charged an extra day for a trailer that we dropped off a day early. They had my name wrong and spelt 3 different way making drop off difficult. They would not listen to me about my tow hookup on the uhaul being corrected and tried to force me to buy one then finally realized a way correct.

andrea barvas 
Rating:
5.0

We ordered a dozen furniture blankets and one of them had dog crap on it. I would suggest you clean the furniture pads, they all had a bad smell to them.

Alex Morales 
Rating:
5.0

Customer did not leave a comment.

Jason Board 
Rating:
5.0

Decent people. Very accommodating..

Roderick Turner 
Rating:
5.0

This location is the best in the city! Thank you for your extra care during such a delicate time for our family.

JAMES PATTERSON 
Rating:
4.0

The online checkin didn’t work for me. Had to go in and deal with the people. Very frustrating.

Diana Gibson 
Rating:
5.0

Customer did not leave a comment.

William Vonholtum 
Rating:
5.0

Customer did not leave a comment.

DEONDRE JENNINGS 
Rating:
5.0

Very friendly!!!!

AMY WRIGHT 
Rating:
5.0

Friendly service and eager to please. Thank you

TROY WILLIAMS 
Rating:
4.0

The employee met me outside and was very attentive.

STEVEN PATAFIO 
Rating:
5.0

Customer did not leave a comment.

JOE WHITE 
Rating:
5.0

Very nice and quick check out. Great service and ease. Very helpful.

CHRISTINA SCHEXNAYDER 
Rating:
5.0

We had a last minute rental. A+

MICHAEL BRAINARD 
Rating:
5.0

Customer did not leave a comment.

Edward Gallup 
Rating:
5.0

Excellent staff

Matt Parke 
Rating:
5.0

This location made my reservation for me. Kim was fantastic. I switched my booking to this location because the one I called origninally in Anderson, SC (NOT where I picked up the truck) was not very cooperative, helpful, or accomodating. This (Red Bank, TN) location was not open when I returned the truck (Sunday), but Kim had given me good instructions and they had a large drop-off lot and a convenient key drop. Highly recommend this location.

H.S. Overman 
Rating:
5.0

Customer did not leave a comment.

MICHAEL NASH 
Rating:
5.0

Customer did not leave a comment.

LEE DODD 
Rating:
5.0

I was helped by the Broad Street UHaul owner David to get my contract since the owner of the stone in Dayton Blvd had an emergency’

Arun Puri 
Rating:
5.0

Customer did not leave a comment.

JENNIFER BRUNNING 
Rating:
5.0

Plenty of room to conveniently unhitch the trailer.

Douglas Hale 
Rating:
5.0

Customer did not leave a comment.

LESEAN BRANNON 
Rating:
3.0

Customer did not leave a comment.

Jerrad Griffin 
Rating:
5.0

Customer did not leave a comment.

edward fortin 
Rating:
3.0

Closed

TONY BROWN 
Rating:
5.0

Customer did not leave a comment.

Dakota Smith 
Rating:
3.0

Person was nice but it took a very long time because she didnt know how to do two things and had to call for help

Clara B Bryant 
Rating:
2.0

Computer process was slow, over complicated and didn’t work

BENJAMIN BLEASDALE 
Rating:
4.0

Customer did not leave a comment.

Xiaoqi Lu 
Rating:
3.0

Customer did not leave a comment.

DAVID WALKER 
Rating:
5.0

Customer did not leave a comment.

Kim Brainard 
Rating:
4.0

Customer did not leave a comment.

Carol Archer 
Rating:
4.0

Customer did not leave a comment.

Linda May 
Rating:
5.0

Customer did not leave a comment.

Zackary Hovatter 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Kay 
Rating:
5.0

Customer did not leave a comment.

Zachary Glover 
Rating:
1.0

I swept the back of the truck and had the cab cleaned but I did not fold the freaking moving blankets so they charged me $25. NO WHERE DID IT SAY TO FOLD BLANKETS. They did give me the chance to come back and fold them but I was already 3 hours away.

Carolee Mabe 
Rating:
3.0

Customer did not leave a comment.

Ben Benavidez 
Rating:
5.0

Customer did not leave a comment.

Bonnie Coleman 
Rating:
5.0

Customer did not leave a comment.

James Walton 
Rating:
3.0

We dropped the truck off after hours! It was very handy to our location!

Claudia Kendall 
Rating:
2.0

Did not have appliance dolly that was reserved and did not coordinate to get one from another location. Had to go to 2 other locations to find one.

Keith Rogers 
Rating:
4.0

The trailer had a flat/blowout just north of Birmingham. I was glad for the double axle AND for the Uhaul roadside assistance.

mary jane ruch 
Rating:
2.0

The lock on the truck was difficult to find and extremely difficult to open! Had to stay on the phone 45 minutes + with customer service rep figuring it all out. Do not do mobile pickup here if you can possibly avoid it!

Michael Hertzog 
Rating:
5.0

Customer did not leave a comment.

claire griesinger 
Rating:
5.0

Great help and customer service at the front desk. Friendly staff. Would recommend to others and would happily do business with K&M again.

Billy Hernandez 
Rating:
2.0

The location that I have reserved did not leave the Truck as agreed. UHaul customer service has very helpfull in finding an alternative location. I had requested a Hand truck, that was NOT in the vehicle when I picked up. On the return process when I choose the option do not agree with charges, the app closed and did not assist me with the last steps of putting the key and locking the door I NEED A REFUND FOR THE HANDTRUCK THAT WAS NOT DELIVERED

Ajax Melo 
Rating:
5.0

Customer did not leave a comment.

Lacynda Novinski 
Rating:
5.0

everything went well

KENT PEALY 
Rating:
3.0

Customer did not leave a comment.

Frank Waggoner 
Rating:
5.0

kim was real nice and was a big help.

tommy reese 
Rating:
3.0

When on the phone with U-Haul not k& M and you don’t know about the lockbox on the back of truck and you tell them the place is closed and they say (oh I didn’t know ) and send you somewhere else and the next person you talk to say oh yes it says right here they are closed BUT you need to do this to get the key. May corporate needs to actually care... I lost half a day with this Oh First I reserved truck at a facility that didn’t have a truck

Norman Blair 
Rating:
5.0

Customer did not leave a comment.

Scott Sell 
Rating:
5.0

Customer did not leave a comment.

john bowe 
Rating:
3.0

Customer did not leave a comment.

Angie Readmond 
Rating:
3.0

Customer did not leave a comment.

Jake Nolan 
Rating:
5.0

Customer did not leave a comment.

Joshua Helle 
Rating:
4.0

Customer did not leave a comment.

Henry Holland 
Rating:
5.0

Nothing

Bryson Bryson 
Rating:
3.0

Customer did not leave a comment.

Jacob Broecker 
Rating:
3.0

Customer did not leave a comment.

Kimberly Flores 
Rating:
3.0

Printer needs ink

Henry Brewer 
Rating:
4.0

Customer did not leave a comment.

jerry preisel 
Rating:
5.0

Customer did not leave a comment.

keith Willman 
Rating:
5.0

We arrived 30 minutes late and at the wrong location. They were so sweet and let us in and called the other place to see of they could receive the truck from us. They went beyond that call of duty!

CHARLES JONES 
Rating:
3.0

Customer did not leave a comment.

John Hammargren 
Rating:
5.0

Customer did not leave a comment.

James Huffstetler 
Rating:
5.0

Customer did not leave a comment.

James Simpson 
Rating:
5.0

Customer did not leave a comment.

THOMAS CARTER 
Rating:
5.0

Customer did not leave a comment.

COLBY BUTTERFIELD 
Rating:
4.0

Customer did not leave a comment.

Patricia Simpson 
Rating:
5.0

The left taillight wasn't working, but, overall it was a very good experience and I would definitely recommend U-Haul and this location.

Heather Rendleman 
Rating:
3.0

The left rear rear view mirror came loose and would not stay in place. Dangerous changing lanes.

rick blum 
Rating:
5.0

The lady who helped me was so friendly, professional but with a personal touch!

Tammy Demirza 
Rating:
3.0

Customer did not leave a comment.

Kenneth Byrne 
Rating:
3.0

I requested a 17' and got a 26'... Which was way more than I needed or could handle to drive. I was told if I wanted a different truck, I would have to reschedule a new day and time. It was costly to drive and I was told there was a 2 Hr window on return time. Due back at 10am, showed up at 1145 and got charged for another entire day rental... I'm completely dissatisfied

Kimberly Cole 
Rating:
4.0

Customer did not leave a comment.

eric meyer 
Rating:
5.0

Customer did not leave a comment.

Randall E Penney Jr 
Rating:
5.0

Customer did not leave a comment.

Bobby Dolan 
Rating:
5.0

Kim was extremely helpful coordinating a long haul one way rental.

Jerry Seagle 
Rating:
5.0

Excellent and timely service. Good follow-up and client service!

Ron Carter 
Rating:
5.0

They were the nicest people to deal with. The customer service was excellent.

DON BRAINARD 
Rating:
5.0

Be open over the weekend

BEN RACY 
Rating:
3.0

Customer did not leave a comment.

Mark Mentgen 
Rating:
5.0

Excellent customer service and a very clean truck. Thank you!

Robert Hagan 
Rating:
4.0

Need to add more miles I did not have enough to cover the trip and could not find a gas to refill the 1/4 tank I used BUT overall it was a good day Thanks Darrell Jacon

DARRELL JACKSON 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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