Customer Reviews for K&K Truck Trailer Parts Inc
(U-Haul Neighborhood Dealer)

104 reviews

5436 US Hwy 11   Purvis, MS 39475

(601) 744-0564

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(601) 744-0564

5436 US Hwy 11
Purvis, MS 39475

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy process.

David Odom 
Rating:
4.0

I was very impressed with this location and the pick up of the truck went smoothly and quickly.

Samuel D Pontier 
Rating:
5.0

The enclosed trailer leaked water during a rainstorm. Very aggravating!

John Branum 
Rating:
5.0

Have a dolly on board to maneuver the furniture around.

Brandon Young 
Rating:
5.0

Customer did not leave a comment.

Christopher Parrish 
Rating:
5.0

Customer did not leave a comment.

Robert Hall 
Rating:
5.0

Customer did not leave a comment.

MARK MADARY 
Rating:
5.0

Smooth transaction and overall process. Would definitely use them again.

Kevin Jefcoat 
Rating:
5.0

Great location and service They were able to add a furniture dolly to My order

michael james 
Rating:
5.0

Customer did not leave a comment.

al Ellard 
Rating:
3.0

Customer did not leave a comment.

Susan Hernandez 
Rating:
5.0

My rental experience was top notch the team were efficient at getting me on the road.

Jason Shockey 
Rating:
5.0

customer service was great. friendly staff and helpful.

patrick bradford 
Rating:
5.0

Nothing

LARRY MYERS 
Rating:
5.0

Customer did not leave a comment.

Emily McDonald 
Rating:
1.0

This whole experience was horrible it ended up being more expensive than what I was quoted as well as I didn’t get on the road in a timely fashion due to equipment location changes and more!

Travon Williams 
Rating:
5.0

Unit was very clean

William Brewer 
Rating:
4.0

Customer did not leave a comment.

Fran Powell 
Rating:
4.0

Customer did not leave a comment.

Randall Ferguson 
Rating:
5.0

Customer did not leave a comment.

Michael McDonald 
Rating:
5.0

Customer did not leave a comment.

JR Carter 
Rating:
5.0

Customer did not leave a comment.

John Carter 
Rating:
4.0

Customer did not leave a comment.

Calvin Owens 
Rating:
5.0

Customer did not leave a comment.

Ryan Mcwilliams 
Rating:
3.0

The app was horrible. Did not accept my password the first 10 times I entered it, finally worked. Couldn't get anyone on the phone to help. When I returned the truck, the app would not accept the mileage I was entering. There was a decimal point that wouldn't go away and it kept saying the mileage was too low. Couldn't get anyone on the phone, said wait time was 62 minutes. So I left the truck with the keys in it. Got a call back from UHaul about an hour later, then before I could speak to anyone the call disconnected.

Christina McLemore 
Rating:
5.0

Customer did not leave a comment.

Donna Scott 
Rating:
5.0

your paper dragon is impressively long.... maybe shorten that some,,, of course I know you have all these legalese requirements but keep the paper trail minimal....

LARRY MILLER 
Rating:
5.0

Customer did not leave a comment.

John Carter 
Rating:
5.0

Customer did not leave a comment.

John Pitts 
Rating:
4.0

Customer did not leave a comment.

John Sistrunk 
Rating:
5.0

Customer did not leave a comment.

JR Carter 
Rating:
5.0

Customer did not leave a comment.

Robert Roberts 
Rating:
3.0

The online pickup process is TERRIBLE! I spent an hour fighting with it before I was finally able to pick up the truck. The website will not allow you to upload pictures during the pickup process, it would constantly get stuck "loading" after taking a photo. I called customer service, waited 15 minutes to talk to someone, only to be hung up on. Called back AGAIN and finally was transferred to an IT technician who informed me that checking in through the website has multiple issues and that you need to use the uhaul app. After installing the app the check-in process FINALLY went through but by that point I was an hour past my scheduled pickup time which made my move an hour late. I will NEVER do the online check-in again and will HIGHLY recommend others to do the same.

Dustin Kaufman 
Rating:
5.0

Friendly and easy drop off. In/out in 3 minutes.

JOHN CARTER 
Rating:
3.0

1. I ordered a 20’ truck. Was not told until pick up you assigned me a 26’ truck. Too long for my driveway. Had to park across the street and carry stuff across the street. Really wore me out by end of move. 2. Was called day of rental and told pick up location had changed 22 miles away. At $.99 mi plus fuel that adds up. I was given a $50 credit which helped, but the extra time during the move plus the extra hour round trip to pick up and drop off, I ran out of time and had to rent for another day.

Lee Vines 
Rating:
5.0

Only complaint was the mileage cost to drive there and turn in the truck. Gentleman was very nice, and helpful.

WALTER LANGLEY 
Rating:
5.0

Keep up the good work! I can’t complain about my visit.

JARVEY GRICE 
Rating:
5.0

Customer did not leave a comment.

Stuart Snyder 
Rating:
5.0

I can’t complain everything perfectly

Alfred Woods 
Rating:
1.0

The truck was disgusting on the inside, and sounded like it was going to die at any second. The back had a horrible odor, when we opened it we thought something had died in there. I had already drove to purvis from hattiesburg to get it so I just had to deal with it. Very upset. Very unpleasant experience. Will not recommend.

MaryHaylee Mayfield 
Rating:
3.0

If you need to call customer service at UHAUL they put you on hold indefinitely till you figure it out yourself. A bit frustrating when things aren't working well and the clock is ticking.

Kim London 
Rating:
5.0

i asked for 20 ft truck ended up with 26 ft truck with no explanation just a text telling me I wasn't getting 20 ft truck after I had already confirmed.

Robin Riser 
Rating:
5.0

Customer did not leave a comment.

J.R. Carter 
Rating:
5.0

Customer did not leave a comment.

Chris Moore 
Rating:
5.0

Great customer service, nice, fast and friendly. I would definitely use them again if needed.

Nakia Amerson 
Rating:
5.0

The person at my drop off location was extremely helpful and kind in sorting out the mess created at the rental site in Spartanburg SC .

Ronda Hinton 
Rating:
4.0

Customer did not leave a comment.

Lewis Valliant 
Rating:
5.0

Customer did not leave a comment.

Darrell Stirewalt 
Rating:
4.0

your computer system takes too long to complete all of the required forms

Larry Miller 
Rating:
5.0

Customer did not leave a comment.

Robert McGinty 
Rating:
5.0

I was very satisfied.

Steven Simmons 
Rating:
5.0

I was supposed to drop off at the UHaul center on Hanson St, they would not answer the phone nor return my calls for 2 whole days. I refused to drop it off next to the street, UHaul had to change my drop off point. UHaul should know who their agents are and be a little more choosy who represents them...

Pat Sorrells 
Rating:
5.0

Customer did not leave a comment.

Doarn Mangold 
Rating:
5.0

Customer did not leave a comment.

Gary Garrison 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BERRY 
Rating:
5.0

Customer did not leave a comment.

Bryan Herrin 
Rating:
3.0

Customer did not leave a comment.

Rene Allen 
Rating:
5.0

Customer did not leave a comment.

Patrece Georgia 
Rating:
5.0

Staff was knowledgeable and friendly.

Jeffrey Marsteller 
Rating:
5.0

Customer did not leave a comment.

Tiffany Gallaway 
Rating:
5.0

Customer did not leave a comment.

MARK THAMES 
Rating:
5.0

Customer did not leave a comment.

Darnell Cooley 
Rating:
2.0

I secured a truck online at a different location, but less than 24 hours before my pick up, Uhaul changed the location to a nearby town. When I got to the location, I found the truck dirty, and the company did not have the 36 moving blankets which I had requested. I was forced to travel to a different Uhaul place and pick up the blankets. Because of these inconveniences, I will not be using Uhaul in the future.

David Williamson 
Rating:
5.0

It was a great experience. They added a level of ease to the difficulty of moving.

TIMOTHY JOHNSON 
Rating:
4.0

I requested and paid for a dolly to assist us in our move but did not receive the dolly.

Andrea Curtis 
Rating:
5.0

Customer did not leave a comment.

donald park 
Rating:
3.0

When I picked up my truck and trailer, they saw the the wire looked worn, they both said it was good! Should they not know their equipment, they said everything was good. When my Son joined us 1 1/2 days after Katie and I left. First thing my Son said as he filled me was the trailer had no brake lights or turning lights. We were in the middle of desserts driving, so no uhaul places. It was very scary during with no break lights or turn signal! I am sure when they check the trailer lights you’ ll see it was most likely to be the wiring that both the men said was good. Nancy Kaltenbaugh/ Katie Torrence!!!!

katie torrence 
Rating:
5.0

Customer did not leave a comment.

Ron Powell 
Rating:
5.0

No issues noted. i definitely will use them again

James Drago 
Rating:
5.0

Customer did not leave a comment.

Danny Gidrey 
Rating:
5.0

Very professional!

Leroy Fruge 
Rating:
5.0

Customer did not leave a comment.

ronnie powell 
Rating:
4.0

I was called the day before pickup and informed I would have to drive 12 miles out of my way to pick up the van. Really didn’t appreciate it since I booked it at least 2 weeks ahead of time. Seems to me you need to work on customer service

tammy conn 
Rating:
3.0

Customer did not leave a comment.

tina mills 
Rating:
5.0

Customer did not leave a comment.

Wesley Pullen 
Rating:
5.0

Good location, easy drop off. They were closed, Paperwork in drop box.

don parker 
Rating:
3.0

Customer did not leave a comment.

Shelia Martin 
Rating:
5.0

Customer did not leave a comment.

Kyle Rowsey 
Rating:
5.0

Truck had way to much play in wheel for safe driving. Also, check engine light was on.

John Wood 
Rating:
5.0

Very courteous

Matthew Jones 
Rating:
5.0

Customer did not leave a comment.

Donna Rourke 
Rating:
3.0

Customer did not leave a comment.

Ginger Golden 
Rating:
4.0

Customer did not leave a comment.

kevin mcrandy 
Rating:
5.0

Customer did not leave a comment.

MIKE BYRD 
Rating:
5.0

Customer did not leave a comment.

Gail Carter 
Rating:
5.0

Customer did not leave a comment.

Robert Fendley 
Rating:
4.0

Customer did not leave a comment.

Pam Murphy 
Rating:
5.0

Customer did not leave a comment.

Lisa Armstrong 
Rating:
5.0

Customer did not leave a comment.

David Nelson 
Rating:
5.0

It was a great and Swift process

Tamika Brown 
Rating:
5.0

Customer did not leave a comment.

Barbara Lee 
Rating:
5.0

Customer did not leave a comment.

barbara leboeuf 
Rating:
5.0

Very friendly staff

carey bennett 
Rating:
5.0

Great service. Thank you.

Pamela Pullman 
Rating:
5.0

Customer did not leave a comment.

Marcelino Gonzales 
Rating:
5.0

Great service and I would highly recommend this location. Very helpful and informative. Thank you.

GREGORY ANDERSON 
Rating:
5.0

no one was at this site for delivery of the trailer, It was a Saturday. the location is very easy to find and very open, in a field at a business with no fences or gates

scott creel 
Rating:
5.0

Customer did not leave a comment.

Clyde Wakefield 
Rating:
5.0

Customer did not leave a comment.

MARLENE LONG 
Rating:
5.0

Great truck for what it is and a good bunch of guys at K&K.

judson bounds 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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