Customer Reviews for K&K Quality Contractors LLC
(U-Haul Neighborhood Dealer)

40 reviews

4321 Town Plaza Dr Ste G3   Houston, TX 77045

(832) 553-0113

Office Hours

  • Mon-Fri: 12 pm–4 pm
  • Sat: 12 pm–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(832) 553-0113

4321 Town Plaza Dr Ste G3
Houston, TX 77045

Services at this Location:

Office Hours

  • Mon-Fri: 12 pm–4 pm
  • Sat: 12 pm–3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was able to pick up my truck late using their mobile check-in. The lock was wasy to use (unlike some other locations I had tried) and the truck was ready to go. When I turned the truck back in, the rep from the office was very pleasant and told me I was free to go and she would take care of everything, which she did.

John Brennan 
Rating:
5.0

Customer did not leave a comment.

Sunmisola Odumabo 
Rating:
5.0

Customer did not leave a comment.

Barbara Jedkins 
Rating:
1.0

This was a total disaster after I returned the truck hours later someone called to say that I didn’t return the keys when I left the keys in the truck and they also sent a text stating that they were going to charge my card $150 for locksmith!!! They also try to run my card again for $63 when they owe me for the mileage that I did not use!!!

ANDRIAN BROWN 
Rating:
5.0

Customer did not leave a comment.

Latonya Fluces 
Rating:
3.0

Customer did not leave a comment.

Latonya Fluces 
Rating:
2.0

Fix the truck make sure they are working properly

Tarsha Holmes 
Rating:
4.0

Customer did not leave a comment.

DIANNE QUINONES 
Rating:
1.0

No good customer service, need to update website as well as hours on the door and have adequate and knowledgeable staff and have a male onsite and need to have someone there during business hours.

Kimberly Gaines 
Rating:
2.0

I made the appointment for 8:30am which the location work hours are from 8:30am. I was there at 8:25am, the employee/owner showed up at 8:50am instead of working with the customer, she started dealing with her locksmith about rekeying her building locks. As if I didn't have business to attend to plus the move. I find that very unprofessional. As far as the equipment the door on the truck was rusted close and couldn't be opened by hand. Instead of waiting and wasting more time I got a hammer out my car which release the handle of the door and it opened.

Anthony McDowell 
Rating:
4.0

Customer did not leave a comment.

Eunice Fulgueras 
Rating:
1.0

Firstly this is not a proper U-Haul center. Just a subsidiary and they have no clue about the procedures to check the customers in. I was overcharged because they had fixed up the fuel meter. Wouldn't recommend this store to anyone else. Please remove them from your dealer list.

Antabho Chatterjee 
Rating:
5.0

Customer did not leave a comment.

Nery Morquecho 
Rating:
5.0

The person was really friendly

Ociel Barrera 
Rating:
5.0

Customer did not leave a comment.

Raymon Boudreaux 
Rating:
5.0

Nothing. Great customer service.

Verna Tenney 
Rating:
5.0

Customer did not leave a comment.

Patricia Green 
Rating:
3.0

Customer did not leave a comment.

Shirley Riley 
Rating:
3.0

Customer did not leave a comment.

Nadiia Hutcherson 
Rating:
4.0

Customer did not leave a comment.

Tuo Wang 
Rating:
5.0

Customer did not leave a comment.

Jesus Jimenez 
Rating:
5.0

Customer did not leave a comment.

Quinton Carr 
Rating:
5.0

Customer did not leave a comment.

SONJA COLE 
Rating:
5.0

Customer did not leave a comment.

James Anastasio 
Rating:
5.0

No improvement needed. I was very pleased with the entire process.

Dee Dennis 
Rating:
5.0

Customer did not leave a comment.

Sista Robbinson 
Rating:
2.0

Customer did not leave a comment.

Larry Tucker 
Rating:
5.0

Supply basic dolly for bigger trucks

Alex Falls 
Rating:
5.0

Customer did not leave a comment.

Devin Moody 
Rating:
3.0

Customer did not leave a comment.

Beverly Turner 
Rating:
2.0

Customer did not leave a comment.

IRIS Wong 
Rating:
5.0

Customer did not leave a comment.

Jermone Beacham 
Rating:
5.0

Was original scheduled for a different location - would be better if you can commit to the location I selected.

Wayne VINCENT 
Rating:
3.0

This was the particular location drop off spot but we were unaware that the location was not open and with that being said with us being 1st time U- Haul customers there was no one there to help with drop-off procedure and it took us over 45 minutes very frustrating

ALONDA GUIDRY 
Rating:
4.0

Owner was very nice and professional. The returning link did not work . App. crushed after the second page

Gilad Weintraub 
Rating:
5.0

Customer did not leave a comment.

Miguel Gonzales 
Rating:
2.0

Tell the customer we will have to take pictures. I had already locked the truck when I was filling out the questions online. I was never told I had to take pictures. It wasted my time having to unlock it again. I was very annoyed.

Natalie Loredo 
Rating:
1.0

Charged for gas when I returned the truck at the same Gas level. Mileage was incorrect on verification link

CALEB SMITH 
Rating:
4.0

Customer did not leave a comment.

Perry PADDEN 
Rating:
4.0

They didn’t know it was being dropped off.

Jerry Lisenbe 
No reviews have been submitted for this location.

Additional Services at this Location

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