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Misty S.
Customer Reviews for K&C Surplus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Air pressure in the tires were low, the cab was dirty and had trash in the door handles, cup holders had food and was sticky, and the back was dirty as well when we picked it up!
MIGNONNE L.The manager/owner at this location is amazing, always helpful!
JORDAN H.This location has excellent customer service! I use it for all my u-haul needs and purchase packing supplies from them, as well.
Marianna P.Great customer service. Very friendly and professional and makes the process easy and super fast.
Brian C.I was in and out very quickly. Much faster than other locations I have used.
Dustin M.It was really easy to get a car trailer from this location. The staff at the site connected everything and disconnected everything when i got back. Easiest rental ever.
Robert M.The location was great but your pricing scale is ridiculous, having to pay per mile and also return with a certain level of gas.
Brittani C.I can't think of anything to improve! Friendly and courteous, and extremely helpful! I've always had a great experience here, and rent from here frequently.
Bryan D.The owner is AMAZING. Super friendly and expedited my service.
Tyler Y.Service and Representative was friendly, courteous, and helpful in pick-up and return! Nothing needs to improve!
Deborah R.This site is always good when we need to rent a truck...
Marianna P.EXCEPTIONAL!! Great experience highly recommend!! 5****
Paul C.First hooked me up to a trailer with broken springs. Had to disconnect and hook up to a better trailer. Text from UHaul never came on second trailer hooked up to review trailer for damage inspection, ect. Got on road to go to loading destination taking a highway service road and suddenly the trailer started weaving back and forth and jerking the car as well. The trailer had fallen off of the hitch ball, the chains retained the trailer and the emergency brake engaged. Turned out the trailer tongue had not been secured at all, the locking device had not been twisted at all to secure the tongue to the hitch ball. Had to wait over an hour on the side of the road for roadside assistance to re-engage the brake to continue pulling the trailer. Luckily the trailer was not loaded and I was not traveling highway speed or a complete rollover of trailer and vehicle could have occurred. Pure negligence of staff at the UHaul location. Trailer was dirty and had not been swept clean. They give you a dirty trailer and expect it clean on return! What a nightmare, do not recommend this location at all.
Bob M.The staff was very helpful and courteous. The location wasn't fancy. But it was well located and well organized. And special thanks to the friendly yard cats for their attentive supervision of our visit! LOL!
Don V.It should be noted that this is a mobile facility only.
Lisa C.Great customer service! Very Professional and Friendly! Also cool military surplus shop !
Tyler J.I'm a frequent customer and this location has the best customer service of any business I've been.
kellie S.It was a very easy process. The man behind the counter was very nice and helpful. The vehicle was in great condition. The prices were good as well. They cut me a great deal. I would definitely rent from them again.
RICHA D.Awesome customer service!
Todd M.Great rental experience. Thanks
fred W.Kent, the manager, always goes above and beyond what is expected to make a first rate experience for the customer!
Ron Kuykendall S.Location was CLOSED when they were supposed to be open. Wouldn't answer the phone, had a tacky message on recording. Wouldn't even answer when U-HAUL called to find out what was going on. Very POOR service.
Nathan S.It was an extraordinary situation that was handled professionally to my utmost satisfaction. I don't think I could do anything better, and they certainly did the very best..
steven C.All details were handled professionally as well as personably.
Debbie C.Always an excellent experience in every way!
alesa L.Muy buen servicio!
Santiago R.Best location ever.
Bryan D.Nothing to improve here Kent is the man it's always a nice experience with him. Thanks
Jared D.Really nice guy. Very helpful. I've used him in the past and I'll use him again in the future. Thanks!
Dan B.Easy check in and out
jamie P.Very professional.
Teraton D.Love KC Surplus. I've rented uhauls from this location more than once and the owner is awesome! Always helpful and always nice.
Jacqueline G.Nothing I can think of! Great service!
Richard H.It is inexcusable that UHaul produces a 6' wide trailer with a 5' rear opening. Rented trailer for a specific task and it did not work correctly. At the least your trailer description should include a disclaimer about the limited width of rear opening.
Ralph J.Great guy great place good experience
Steven M.Update pictures - the key box was hard to find
Robert W.Very nice service, thank you
JOHN R.The parking situation was difficult to figure out especially with it being right off the highway and you're supposed to back it in. It was difficult to tell where you can and can't park. Also not a ton of parking room depending on how many trucks are there.
Katherine W.Excellent experience.
jay L.Guy who helped me was awesome
Michael C.Always a great rental experience, wonderful service & team!
Sandy H.Customer service at this location was outstanding. I didn't know what I needed and the gentleman that helped me was so helpful and knowledgeable. I would definitely rent from this location again. :)
Kasey T.Equipment is new and clean, and the staff is very helpful and friendly.
Matt M.Very friendly and courteous.
Brian D.We have rented from Kevin several times. Always an excellent experience!
wendy T.Excellent service!
Coleen A.Great owner, customer service, treats you great! I only use the location because I know their customers are appreciated!
Sandy H.The store manager was prompt at getting my trailer rental completed. Top notch!
Randall C.Always a great customer experience. Works hard to make your equipment right for the move you are making. This is my “go to†U-Haul location in North Texas/Southeast Oklahoma.
Sandy H.You guys were great. Kent gave great customer service!
JOSEPH L.Not one thing for improvement. Friendly, informative staff! Vehicle was clean and ready to go. We will use this service again!
Melda M.Very helpful.
Zettella E.The best u-haul rental location I've ever been to always extremely friendly and helpful!
BRANDON J.Excellent advice thank you
Kennie M.Overall experience was very easy and simple, the owner was very happy and helpful.
Antoine H.Great experience
Larry L.everything was great. service, help, information,
FERNANDO L.Awesome, friendly, helpful service . Will recommend to all.
Sandra G.Owner is very helpful and has a great setup. Highly recommend!
Leigha B.Satisfied my need very well.
Dan H.Easy drop off. The manager was extremely polite and helpful,......with no problems whatsoever.
Walter E.Everything was excellent. Customer service was really really good to.
MYRA N.