Customer Reviews for Kalamazoo Storage Center
(U-Haul Neighborhood Dealer)

77 reviews

3003 S Burdick St   Kalamazoo, MI 49001

(269) 762-6787

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 762-6787

3003 S Burdick St
Kalamazoo, MI 49001

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpfull

Norm seiler 
Rating:
2.0

Blankets I reserved were not available.

Jon Glass 
Rating:
4.0

Customer did not leave a comment.

Peter Barnard 
Rating:
3.0

Customer did not leave a comment.

Jim Stark 
Rating:
3.0

Pickup from the lockbox through their website and app wasn't easy. The cab of the truck smelled like smoke.

Melissa Downs 
Rating:
4.0

Person in the office was very helpful.

Renee Mulcrone 
Rating:
3.0

The machine did not work to bring back after hours

Theresa Bininger 
Rating:
2.0

The business was closed, which I didn’t expect, on the day of the scheduled drop- off of the trailer, despite signage indicating that the business would be open. Phone message to the business did not generate a response. I had expected an inspection of the trailer before leaving it there and briefly considered visiting another U-Haul dealer in the area. I’m surprised that unattended drop-offs are allowed. I did not like being placed in this position.

Charles Engelson 
Rating:
5.0

Maybe a sign closer to the road that directs you to where the uhauls are but the storage place was well marked. The lady was really nice amd efficient.

Jason Hays 
Rating:
5.0

Customer did not leave a comment.

Jonathan Yankee 
Rating:
3.0

Customer did not leave a comment.

Connor Tinsley 
Rating:
5.0

The Lady operating the location was Super friendly, knowledgable and efficient. I would recommend this site to anyone.

Rob Yesberger 
Rating:
5.0

Great to work with! Jessica was very helpful.

Robert VanHover 
Rating:
4.0

Someone blocked the entrance Google gave me with a U-Haul truck. I had to drive around to find the other entrance.

Adam Radvansky 
Rating:
5.0

Everything was great!

Corinna Gregg 
Rating:
5.0

Customer did not leave a comment.

Tallis Kleinbergs 
Rating:
5.0

The rental person was very friendly and helpful! Check in and check out was very easy... thank you

brian vrooman 
Rating:
5.0

Thanks so much for making sure I got to where I needed and on time!

Andrea Dauser 
Rating:
5.0

lower the mf prices tf. expensive ass box truck for no reason

DSHEA Helms 
Rating:
5.0

Customer did not leave a comment.

Eva Goza 
Rating:
5.0

Jess is awesome

ROBERTJOHN AARDEMA 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Clapp 
Rating:
5.0

Very professional in they treat u like family

Frances Witherspoon 
Rating:
5.0

Customer did not leave a comment.

Wanda Brown 
Rating:
5.0

The pick up location and the lady working there were exceptional. She was extremely helpful. Tiffany from your call-center had originally called me because the trailer was no longer available and they needed to move my pick up location to this location. And I needed to pick it up the night before and she promised me I wouldn’t be charged any extra for it and when I got there, the lady told me I owed almost $130 for a one day rental. So Tiffany lied to me she called from a number in Lansing Michigan. It took the lady at the storage location a long time to fix the issue, but it wasn’t her fault. She was extremely nice. Your call-center needs better training. They wasted a lot of both of our time.

JEFFREY SAMLER 
Rating:
5.0

Kalamazoo Storage Center has to best customer service, Jess Schurr was very informative. Before we left the site she highlighted and wrote down the number and website for road side assistance. We bought the warranty for the car dolly we rented witch came in handy. The equipment seemed to be in very good condition. On our travels the wheel and wheelbarring came off the dolly and flew down the expressway, we were stranded. We called the accident center and a wrecked was sent to our location. Our trip was supposed to be 4.5 hours but ended up being 9.5 hours. I commented that the equipment was well maintained when we left the site. I feel that the loss of the wheel was no reflection of the services provided by Kalamazoo Storage Center. Thank you Jess Schurr for the amazing service.

Mary Vieau 
Rating:
4.0

Floor of truck was very wet- must have been recently sprayed out. Had to use towels and a fan to get it dry enough to load.

Matthew White 
Rating:
5.0

Quick, efficient and friendly! Great service!

James Walker 
Rating:
4.0

I was surprised that I reserved at the Portage Rd location but it was switched to this place. The owner was very friendly and helpful but I was in a hurry and she kept wanting to talk with me about non rental things, including very personal questions that I was not about to discuss with a stranger.

Laura korten 
Rating:
5.0

Nice place clean and friendly.

Ray Firnbach 
Rating:
3.0

Customer did not leave a comment.

AJ Albrecht 
Rating:
5.0

I was charged 57.24 and she couldn’t explain why. I was charged for an extra day even though it was returned within the original agreement

David Daugherty 
Rating:
5.0

Jess was extremely friendly

Paul White 
Rating:
3.0

Customer did not leave a comment.

Kathleen M Hutchinson 
Rating:
4.0

Customer did not leave a comment.

Tom Udell 
Rating:
5.0

Jessica (Jess) was so helpful and a delight to work with. She was patient and helpful as we realized that our lights connection for the trailer was not working properly. By the time we were able to fix the connection it was slightly past her closing time but she was very nice and used her own time to allow us to finish the hook-up. We got on the road thanks to her patience and outstanding help. Thank you again, Jess!!

Carol Broggi 
Rating:
5.0

Customer did not leave a comment.

Dawn Aldighieri 
Rating:
5.0

Customer did not leave a comment.

Marvin Wougamon 
Rating:
3.0

I was not happy to find that when I returned the truck after the time that I was charged for a full second day. Even though when I asked in the morning if I could bring it back later, the girl at the desk said sure but never told me that it would be another days charge. Had I known that I would have brought it back on time. So I brought it back an hour later but was charged $90 more, even more than the first days charge! I will never rent from this location again and I feel your rep did a big disservice to me as a customer by not informing me of the additional charge. I know on the paperwork/email it says their "may" be additional fees if returned late but it doesn't say their absolutely will be. I find this ridiculous and I will definitely encourage people I know not to go here as I feel you are trying to cheat your customers out of hard earned money. Kim Moxley

Kim Moxley 
Rating:
4.0

The sales associate was fantastic. As a person who is new to using a trailer, I was missing a piece for my hitch. She stayed after for a family member to bring me a part to connect the trailer up. I appreciated her willingness to accommodate for my forgetfulness.

Haley Mangette 
Rating:
5.0

Customer did not leave a comment.

Roberick Barretto 
Rating:
5.0

Absolutely amazing experience. Staff was knowledgeable and friendly and very helpful!

Laythen Young 
Rating:
5.0

Customer did not leave a comment.

Dwain Toma 
Rating:
5.0

Customer did not leave a comment.

janice Brown 
Rating:
5.0

Customer did not leave a comment.

Marc Uhlmann 
Rating:
1.0

The business was closed on mondays. Mostly was frustrating because I had selected a different location to drop off and at the last moment the drop off location changed do this. U-Haul is unreliable and extremely frustrating

Alison Jennings 
Rating:
3.0

Opened 15 minutes late. Truck was not ready for me immediately.

Jason Elder 
Rating:
5.0

That was the easiest and smoothest rental experience that I have ever had. The use of the phone to pick up my truck was seamless.

Shane Murphy 
Rating:
4.0

Customer did not leave a comment.

Taylor Hughes 
Rating:
3.0

Customer did not leave a comment.

Elaine DuPrie 
Rating:
5.0

Customer did not leave a comment.

Dan Brogan 
Rating:
5.0

Customer did not leave a comment.

RICHARD Byas 
Rating:
3.0

The app AND the website repeatedly failed to add the photo I had taken. It was torture to get through the process. In one case getting stuck on the step four screen and having to give up after 30 tries. If my wife hadn't been there I would not have been able to drop off using the internet site because it would not work on my newer phone.

AARON ELLERY BRELAND 
Rating:
5.0

My drop off location was amazingly helpful considering the shenanigans and problems created by the pick-up location. Due to the professional person present behind the counter my experience with UHaul didn't end with unnecessary fees and fines being added to my account.

Brenda D'Angelo 
Rating:
5.0

Customer did not leave a comment.

JEFFIEA BURNS 
Rating:
4.0

Customer did not leave a comment.

KEVIN BRUCE VANDEWOESTYNE 
Rating:
4.0

Continue to provide great service.

EVA OCENA HUDDLESTON 
Rating:
4.0

There was a glitch in the 24/7 return to truck that had me go to one location first then switched locations when the process started meaning I had to drive an additional 3.5 miles. Otherwise everything was good.

Stefanie Beattie 
Rating:
5.0

Customer did not leave a comment.

Alyson Halley 
Rating:
1.0

The store wasn’t staffed during posted hours. Phone number didn’t even work. Our truck was missing every single “extra” I requested and paid for - both dolly/handcarts and furniture pads. I couldn’t get ahold of anyone from UHaul who could help, and no one was available at this site to assist in person. Very disappointing, and ended up costing me even more money because I needed to purchase my own hand cart AND pay for the ones I paid for that this site never delivered.

Ann Smejkal 
Rating:
5.0

Customer did not leave a comment.

Jerry Townsend 
Rating:
4.0

Customer did not leave a comment.

RYAN PAUL CASTILLO 
Rating:
2.0

The truck's windshield was filthy and there was no washer fluid in the reservoir.

ROGER WINE 
Rating:
3.0

The young lady that helped us sign in and check out was very friendly and helpful. Sign in process and truck return process on the website takes more time than it should and I'm sure some customers would have a difficult time doing so. Need to go back and do the transaction like the old days.. Customer rep. was very helpful though by completing the process for us .

MICHAEL AUBREY BROWN 
Rating:
3.0

Customer did not leave a comment.

ERIC JOHN PFEIFFER 
Rating:
5.0

Customer did not leave a comment.

MOLLY WAIN 
Rating:
5.0

This location is a 5 star.

Laytoria Rogers 
Rating:
3.0

It took 30 minutes to process the paperwork at pickup despite having a reservation. My written quote increased by $30.00 due to hidden fees.

DENVER JAMES MCBURNEY 
Rating:
5.0

Great customer service, friendly staff, and clean location. Thank you!

TANNERLEE AUMILLER 
Rating:
5.0

Customer did not leave a comment.

MARJORIE DIANE MANN 
Rating:
5.0

Jessie provided great customer service and was super helpful.

CURTIS ALBERT CHAPMAN 
Rating:
5.0

It was smooth and easy. The woman who runs kalamazoo storage, Jess, was a darling and extremely kind and caring. Sbe went out of her way to make sure everything was as easy as possible

Gary Reinhart 
Rating:
2.0

Customer did not leave a comment.

Ethan Wooldridge 
Rating:
1.0

Fix your piece of shit truck

Kelsey Vega 
Rating:
5.0

Customer did not leave a comment.

William Massey 
Rating:
5.0

Customer did not leave a comment.

Cammeron Williams 
Rating:
5.0

Customer did not leave a comment.

Andy Tran 
No reviews have been submitted for this location.

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