Customer Reviews for Kairos Wholesale LLC
(U-Haul Neighborhood Dealer)

247 reviews

1337 W Kansas Ave   Mc Pherson, KS 67460

(620) 241-7466

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(620) 241-7466

1337 W Kansas Ave
Mc Pherson, KS 67460

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
1.0

Customer did not leave a comment.

GRANT W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

CARY S. 
Rating:
5.0

Excellent and Helpful above and beyond!

Thomas R. 
Rating:
5.0

The trailer was clean, but it was old. It pulled sloppy (it wandered around behind my vehicle), unlike previous trailers I've rented. The lights on the trailer were terrible. The signals were barely visible and then the left one quit while I had the trailer. If trailers won't be replaced, at least update the lighting to LED. I do not hold any issue with the franchisee. I see this as a complete corporate issue.

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

Daryl C. 
Rating:
4.0

Customer did not leave a comment.

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
2.0

I've gone here twice and both time the "Computer software" wasn't working. both times I was overcharged because they didn't assign a drop-off location when the software did start working.

Paul O. 
Rating:
5.0

Customer did not leave a comment.

GERALD R. 
Rating:
3.0

Pretty average facility, yet the young Man that Helped me was very impressive.

TY W. 
Rating:
5.0

Customer did not leave a comment.

MICHAELR B. 
Rating:
2.0

On 21Aug2021 at approximately 0830 CST, UHaul customer service representative was rude in regard to the incorrect pick time and process provided by several other UHAUL representatives. My reservation was for 7AM, but did not receive the truck until nearly 10AM. Also, the McPherson location only had dolly available for my reservation. The dolly was damaged and missing pins to securely tow a vehicle. I was told that I could use rope or find dollies elsewhere. As a result, my move was delayed by 3 hours which costed me $1,257.

GEMESIS H. 
Rating:
3.0

Well for me I wanted a small truck but they didn't have one...other then that everything was great

ERICA K. 
Rating:
2.0

Uhaul representative left before we even got to the Uhaul truck. No customer service as far as making sure things were running and connected properly before leaving.

Casey C. 
Rating:
1.0

Everything went well. Thank you

Valerie P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

MARIA J. 
Rating:
4.0

I live in Hutchinson, and felt annoyed that I had to drive 45 miles to get a small trailer. But I suppose that's nothing you can do about that. I reserved the trailer about 2 weeks in advance and it seems you should be able to work out a system to where I can reserve from my location, not 45 miles away.

Maynard Y. 
Rating:
5.0

Have a dolly in Abilene, Ks.or Salina, Ks .

CAROL B. 
Rating:
5.0

Customer did not leave a comment.

Shaun H. 
Rating:
5.0

Customer did not leave a comment.

Reyes S. 
Rating:
4.0

Clean the trucks better

BRAEDEN H. 
Rating:
4.0

It would be helpful if you let customers know they will receive link through text to verify vehicle condition before leaving lot.

Abuhena A. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Drop-off was pleasantly simple and the e-reciept striaght forward, accurate and timely.

WILLIAM T. 
Rating:
4.0

Overcharged a day Waiting for credit due

Lori C. 
Rating:
4.0

Good

CHANCEY K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Alexander K. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Customer did not leave a comment.

GEORGE J. 
Rating:
4.0

Customer did not leave a comment.

THEODORE M. 
Rating:
5.0

Customer did not leave a comment.

Cassandra B. 
Rating:
3.0

Customer did not leave a comment.

LARRY LESTER E. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

Very friendly staff to work with!

Matthew M. 
Rating:
3.0

Customer did not leave a comment.

Jeremiah M. 
Rating:
3.0

Na

Shane F. 
Rating:
5.0

Customer did not leave a comment.

Ivanka A. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

My issues isn't with that specific u-haul location but with u-haul in general and how they conduct business. I made a reservation over a month out and was told I would be able to pick it up in Junction City. When the time came to pick up I had to drive in the wrong direction an hour and a half to Mcpherson. I called to inquire why I was having to drive so far and the representative I spoke to did nothing to assist but instead seemed to try and elevate my anger. Overall, I wouldn't use u-haul again. You business model is very outdated.

jacob C. 
Rating:
4.0

Maintain some additional equipment in stock-dollies, magnetic lights, rachet straps, etc- or available for future towing and truck rentals.

Rachel T. 
Rating:
4.0

Customer did not leave a comment.

Yvonne G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Need to fix the craters in the parking area. Drop off was on our own.

JAMES S. 
Rating:
5.0

Outstanding customer service. Minor hiccup with the original truck, the team here went above and beyond to make sure I was all set to get on the road safely.

Samuel F. 
Rating:
5.0

Customer did not leave a comment.

Austin R. 
Rating:
5.0

Customer did not leave a comment.

Micah P. 
Rating:
5.0

The trailer had a huge cardboald box left in it from previous users.

Gary W. 
Rating:
5.0

Personnel were friendly, and helpful. Drop off was easy. This was a great location for business, and customer service.

Chad C. 
Rating:
5.0

Customer did not leave a comment.

susan P. 
Rating:
4.0

Customer did not leave a comment.

CARL H. 
Rating:
1.0

Way to exspensive and if I would have known they had my card on hold to take more money out than what they told me I'd be paying I wouldn't have used them! Never again!

HEATHER H. 
Rating:
3.0

No one was at the desk. Had to wait several minutes before some noticed I was there. Once I was helped everything went as expected

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen P. 
Rating:
3.0

Don't park under trees, close rear gate so not full of leaves, check that truck fuel levels are actually full.

Jesse H. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Keep up the good work!!!

CARY S. 
Rating:
5.0

Moving Van was new but dirty from previous use.

James G. 
Rating:
5.0

Customer did not leave a comment.

tITUS B. 
Rating:
5.0

Everything was great, even with all my annoying phone calls.

Jazmin L. 
Rating:
3.0

When I picked the truck up it already had 200+ extra miles than the odometer reading on the paperwork for the reservation. It also only had 1/2 tank of gas. Double check everything before you leave the U-Haul place.

Garry S. 
Rating:
4.0

Truck wouldnt start after filling with gas. wored with uhaul help which was a pain but was finally able to get it started by starting in neutral instead of park. Happened three other times that day.

CHRISTOPHER M. 
Rating:
2.0

People were very nice but when we got on the road the truck we had was in horrible condition. The two front tires were bad and you couldn't go over 60 miles a hour or the truck shook to bad to drive. We were expecting to be broke down and in the middle of nowhere. But we got lucky and made it to where we were going. It took us way longer than it should have and was very stressful.

Melody L. 
Rating:
5.0

Customer did not leave a comment.

daneille M. 
Rating:
5.0

Very friendly and made sure all was good.

Derek G. 
Rating:
3.0

Customer did not leave a comment.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Cary S. 
Rating:
5.0

Great jon

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Jeffery G. 
Rating:
5.0

Customer did not leave a comment.

Cristopher H. 
Rating:
5.0

Customer did not leave a comment.

Ami S. 
Rating:
3.0

I dropped off the truck with a little over a half tank of gas. I was charged $9.06 for gas. I have a picture of the truck gauges, from their parking lot, when I dropped it off. I was disappointed, that these changes were made.

Duane U. 
Rating:
3.0

This was an unattended drop off.

Reynaldo G. 
Rating:
5.0

Customer did not leave a comment.

Ariel P. 
Rating:
5.0

Customer did not leave a comment.

BOB A. 
Rating:
3.0

The uhaul website would not work to sync our location. Had to wait for 5-10 minutes to speak to a representative to let them know the trailer was returned early, since it was after hours. The representative was really nice though and said she would note the account.

CARAMIE K. 
Rating:
4.0

Unfortunately there wasn't any male employees around to unhook us. We had to Jack the connection of our truck ourselves. But because it was close to opening, figured it was his day to bring donuts. Overall a good experience. Thanks ??

Calvin K. 
Rating:
5.0

No changes needed

ASHLEY C. 
Rating:
5.0

Customer did not leave a comment.

Duane U. 
Rating:
4.0

Customer did not leave a comment.

Duane U. 
Rating:
5.0

Everything was fantastic

Stoney S. 
Rating:
3.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

judith C. 
Rating:
5.0

Customer did not leave a comment.

Roberta J. 
Rating:
5.0

Customer did not leave a comment.

Kurt J. 
Rating:
4.0

all was good

Gale M. 
Rating:
3.0

A little surprised, when I pulled up to the building with the trailer, I went in and was told to go out and unhook the trailer myself by the other one. No paperwork looked at, and my name wasn't even asked. No checks on the trailer, nothing.

Duane U. 
No reviews have been submitted for this location.

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