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Russell T.
Customer Reviews for Kairos Project
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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There was a bit of confusion when planning the drop off location, however, it was easily resolve with a 2 minute phone call. Corporate scheduling was set on.
Eric G.Truck smelled of cigarette smoke. Candy wrapper behind driver's seat. Truck ran well.
Bruce F.Great customer service!
Alex C.Wonderful to work with!
Dana S.Customer service was great and addressed an issue with more miles required. Definitely 5 starts!
Larry J.best dealer iv ever delt with. always helpfull.
donald B.My rental experience at this location was A+. The lady behind the counter was very professional and friendly, and the gentleman that helped me with the trailer hookup was a pleasure do deal with. Next time I need a uhaul rental I will call them first !
ALEXANDER WILSON M.Steve hooked up the trailer very quickly and efficiently. We checked the lights and connections, he found a fault with the wiring and knew what to do to fix the problem, Thanks Steve!
Mitchell R.Kay was a real pleasure to meet; her cat was a beautiful animal! I felt very well taken care of.
Thomas G.Awesome customer service !!!!
Meylling C.Great company and incredibly friendly staff.
Lewis H.Note for your information: The vehicle's Engine Light was on when I took the vehicle and remained on for the duration of the time.
Bruce L.Always great! I request reservations at Brownsville every time I need a trailer, or truck. Great down to earth customer service. Steve is always a step ahead! Great people! Thanks again!
Trevor M.Front office was friendly, but the uHaul smelled heavily of cigarettes and the dolly's were already detached (we didn't need any dollys). Once again, staff gives great customer service and was super nice. Vehicle condition left something to be desired.
Patrick R.Kay & her associate were so friendly! I have honestly never had such an easy & great experience picking up a Uhaul… she even showed me how to read the fuel graph to know how many gallons to refill before returning. So simple but nobody has ever shown me this before! They went above & beyond!
Erin P.Staff met me in parking lot and unhooked my trailer very pleasant experience.
David D.Trailer was not well maintained. Axel sounds like it hasn't been greased or lubed in a few years. Screeches like a banshee above 25. It's not the locations fault, just the maintenance trackers.
Garrett V.Nothing, everything was perfect.
WAYNE R.Courteous professional management, quick check out, all was great.
Dainette S.I said online no to the insurance and have an invoice for 29.95.. When my brother goes to pick it up, you decide to add insurance just in case. So in total paying 42 dollars. That is not ok.
Keyera G.Absolutely the friendliest folks we have EVER met. We will send all our friends to them.
Lydia T.When I made my reservation I chose not to purchase the “safe tow†insurance, however I was charged for it anyways. I had a scheduled appointment for 11:30 but had to wait until 12:10 due to the long line. After waiting through the three customers in front me when I arrived, the woman behind the counter allowed 2 more people to go before me, knowing that I had a reservation and had been waiting ( securing more money from a new rental is more important than the guaranteed money from a reservation I guess). The office was FILTHY! I didn't even want to touch anything while I was in there it was so dirty. The trailer hadn't been probably cared for, half inflated tires of different weight tolerances, and the ramp joints were corroded. Don't rent from here, they are garbage.
Matthew B.This was the best customer service I have had in a long time. Fast, very friendly and I felt valued. Thank you for the great service!
Shane F.Amazing crew!
Justin S.Nothing against the location. But mileage charges are absurd and unacceptable.
Aaron B.Good friendly customer service. Equipment clean and ready to go.
mark F.They made it so easy and ere extremely helpful!.
robert D.Very helpful staff
Donald S.This place was amazing!! Very quick checkout and check in.
Edward L.The cell phone reception was spotty which was necessary to scan and send pictures of the required documents. Should have a public WiFi connection to make the transaction more smooth
REX G.Great customer service every time - I always use this location.
DANIEL V.Very nice team.
THOMAS D.Great experience thanks so much trailer worked great.
John M.I didn't know that the truck I was renting had a cab over that counted as my 15 feet.I shorted myself of 3 usable feet and my calculations of what I needed for truck size was off.
nathan P.Better lighting in parking lot.
Timothy O.It was a fast checkout and they hooked it up
charles K.Very helpful
Michael M.The only "hit" on this facility is that it's a little off the beaten path.... which is both good and bad. The management lives in the same building the office is located in, and is VERY friendly and accommodating.
Chris Q.Thank you for the excellent customer service!
Keith J.N/C
Eric P.Super pleasant staff, expedient, polite and efficient
CHRISTIAN M.This dealer, I've always worked with for my needs. They are excellent and local.
john D.Helpful and friendly crew
Victor M.Not much. Kay & Steve are awesome people to work with. If the need arises, I will definitely do business again with them!
ROBERT JAN S.Every thing went as planned was even able to add an extra day. Gracias
ALLAN F.pick up location. windshield was very dirty had to stop and clean it.
TINA LEE V.Tiny lot. After hours someone was talking with us about the rental and it wasn't clear if they were an actual off duty employee or not.
robert T.Very kind operators
JOSHUA ANDREW W.When I went to drop it off, they were closed. The parking lot was also overflowing into the highway, so there was literally no where to park the U-Haul. I definitely would not recommend.
Payton L.I had to drive 20 miles out of my way to pick up the truck. I ended up paying for more miles than I should have.
Melody M.Great customer service. Experienced with vast information on Uhaul.
HARRY J.