Customer Reviews for Kairos Project
(U-Haul Neighborhood Dealer)

2,067 reviews

9682 Brownsville Hwy   Bremerton, WA 98311
(Silverdale)

(360) 692-6844

Office Hours

  • Mon-Sat: 8 am–2 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/30/2024: 8:00 am - 12:00 pm
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(360) 692-6844

9682 Brownsville Hwy
Bremerton, WA 98311
(Silverdale)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–2 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/30/2024: 8:00 am - 12:00 pm
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Continue to have equipment on hand, and keep you great customer service.

Brian Reynolds 
Rating:
4.0

The truck was clean on the inside but the outside,, you can tell it’s been a long while that it’s been washed

BRIAN BOLINGER 
Rating:
5.0

Give more promotion

joyce salva 
Rating:
5.0

Customer did not leave a comment.

Dawn Perryman 
Rating:
5.0

Customer did not leave a comment.

Mark Timken 
Rating:
5.0

Customer did not leave a comment.

Zachariah Johnson 
Rating:
5.0

Customer did not leave a comment.

annette malinborg 
Rating:
5.0

Everything was great. However, when we started up the truck the check engine light came on. We had it for a very short time, and only drove a total of 8 miles. We called the next morning to make them aware that the check engine light was on. Staff was very friendly and helpful.

Janet Erwin 
Rating:
5.0

Nothing

Delmar Parris 
Rating:
5.0

Customer did not leave a comment.

Deshawn Perkins 
Rating:
5.0

Great Customer Service!!!

Howard Brunson 
Rating:
4.0

The computer system caused significant problems and delays for the worker (and us). While she was helpful and kind, it was clear that this was a pattern. Providing better computer service would help keep things running smoothly, most certainly.

Hannah Erickson 
Rating:
2.0

I ordered my uhaul online. I ordered an appliance dolly and 5 blankets. The system added on everything and once we got all that straightened out, I took off. And then thought I should make sure that I have the things I need in the back. Pulled over and there was absolutely nothing in the back. So went from supposedly ordering everything to getting nothing. So I had to turn around and go back. Then when I came to return the truck, that night, my truck was blocked in and I had to do a 20-point turn to get out with assistance from my friend, that was luckily with me. On top of that the uhaul system was not working and I did not receive the email to send the photo of my driver's license until after I left. I would not go back to this location and avoid using uhaul as much as possible.

Molly Schweigert 
Rating:
5.0

No improvements required. Everything went well and customer service was friendly.

MARI CRIS GRANADE 
Rating:
1.0

The charges were confusing and excessive. When I finished using the U-Haul I tried to change the location where I was going to return it due to being done a day early, which resulted in over an hour in the phone and a wasted hour drive and additional miles due to bad information from one location.

Theodore Eberspecher 
Rating:
5.0

Kay is by far the best UHAUL Dealer that I've ever dealt with. I will go out of my way to give her buisness as long as she's running her site.

Ignacio Cabezudo 
Rating:
5.0

Customer did not leave a comment.

Ben Frasier 
Rating:
5.0

Customer did not leave a comment.

NORMAN BROWN 
Rating:
5.0

Kay is great to work with. Thank you for making it so easy Iya & Norman

NORMAN BROWN 
Rating:
5.0

Profesional friendly staff. Helpful in hooking up the trailer to my vehicle and making sure I had correct adapter

Patrik Rowland 
Rating:
5.0

Customer did not leave a comment.

Jeff Glenn 
Rating:
5.0

Customer did not leave a comment.

Frank Cardoza 
Rating:
5.0

Customer did not leave a comment.

Scott VanderStaay 
Rating:
5.0

Quick and easy - on-site staff was extremely helpful.

jason branner 
Rating:
5.0

This is the second time I've availed myself off this locations service, and it's top notch. Both times they've allowed me to borrow a hitch and adapter for lights, way above and beyond.

Tim Kennedy 
Rating:
5.0

Customer did not leave a comment.

DOC RICKETT 
Rating:
5.0

The very nice lady was so nice. When I want to change the truck it so quick.

Mitzi Circulado 
Rating:
5.0

Customer did not leave a comment.

Jared Smart 
Rating:
5.0

I was very satisfied with the service at this location

Johnny Rey 
Rating:
1.0

No one on site at 4PM, Did not respond to calls at 4P or 10Am next day or subsequent emails. Took 2 days to check in my trailer and then only through 2 extra communications through corporate on my part and then I was hounded for not returning my trailer for 2 days.

Rodney Norman 
Rating:
5.0

Customer did not leave a comment.

Daniel Ward 
Rating:
5.0

Customer did not leave a comment.

peter garcia 
Rating:
5.0

This is my Go-To U-haul location. They always have what I need and their staff is Excellent!

Jeff Glenn 
Rating:
5.0

Customer did not leave a comment.

John McKenzie 
Rating:
5.0

Best u-haul location I've used!

Cory Harbour 
Rating:
5.0

The staff was amazing and very helpful!

Jared Jacobs 
Rating:
1.0

It was dark - poorly lit. I returned the vehicle after dark so taking pictures for the return report was difficult.

Stacey Slager 
Rating:
5.0

Customer did not leave a comment.

gifford balter 
Rating:
5.0

Customer did not leave a comment.

Chelsey Martin 
Rating:
5.0

Super helpful employees and the truck was in excellent condition.

Michael Hornung 
Rating:
5.0

Customer did not leave a comment.

Christian Konschak 
Rating:
5.0

Great service! Friendly, quick, great value.

Cory Harbour 
Rating:
5.0

Customer did not leave a comment.

Thomas Davidson 
Rating:
5.0

Customer did not leave a comment.

Nicholas Horowitz 
Rating:
5.0

The people at this location are very nice and helpful. I like how flexible and accomodating they are. I will rent from here again.

Deborah Jezek 
Rating:
3.0

Penalized for turning in a rental early when they said they wouldn't.

Cathryn Taylor 
Rating:
5.0

Customer did not leave a comment.

Darrin Jensen 
Rating:
5.0

Professional, helpful customer service. Highly recommend!

Robert Bevis 
Rating:
5.0

Customer did not leave a comment.

John Runne 
Rating:
5.0

None

Nancy Dienes 
Rating:
5.0

This location always adds SafeRide, even if we don’t need, ask for, or order it. I don’t mind because the people there are so great, but something to be aware of.

Jon Coder 
Rating:
3.0

Customer did not leave a comment.

David Groves 
Rating:
5.0

They restored my somewhat negative attitude toward Uhaul. Friendly, orderly, made reservation, pick-up and delivery like an old friend. I will be back and have already recommended.

Gary Snyder 
Rating:
5.0

Amazing customer service.

david pugh 
Rating:
5.0

Customer did not leave a comment.

Alex Payne 
Rating:
5.0

Wonderful owners and staff. Highest recommendations!

Anthony Hoovler 
Rating:
5.0

Customer did not leave a comment.

KELLY KJOSTAD 
Rating:
2.0

I feel that I was scammed for gas money It was explained to me that the truck had a quarter tank of fuel and that I needed to bring it back at that same level (10gallons). I was provided a chart that showed the gallon required to do so. When I left the rental location I had driven less than 2 miles and the low fuel warning light came on. The warning reader stated that I had 50 miles to empty. Quick math tells me the truck gets .2 miles to the gallon.... really? During my rental period I drove about 30 miles as recorded on my receipt. I put just over 10 gallons of gas in the tank to bring the gas gage to just above a quarter tank. I drove about 2 miles back to the rental lot and returned the truck. The low fuel light did not come on this time. Conclusion: I was given a truck with almost zero fuel in it and required to return it with over $40.00 in fuel that I did not use. Never again. Totally disappointed.

Emanuel Aichele 
Rating:
5.0

Everything was wonderful. I've used this location on numerous occasions and it's always been excellent. 10/10 I will continue to go here!

Alysha Jobsky 
Rating:
5.0

Kairos Project is my go-to place for U-Haul rentals. They are quick and courteous.

Ashley Christophel 
Rating:
5.0

Customer did not leave a comment.

Timothy Burke 
Rating:
4.0

Customer did not leave a comment.

Timothy Bloodgood 
Rating:
5.0

Customer did not leave a comment.

Glen Cox 
Rating:
5.0

Customer did not leave a comment.

Jena Ikaika 
Rating:
5.0

Nothing I can think of

William Beurskens 
Rating:
5.0

Extremely nice and friendly lady behind the counter. Answered any/every question with pleasure. Even the fella in the yard checking the equipment in was fantastic! This place understands customer service!!!!

Michael Butler 
Rating:
5.0

Customer did not leave a comment.

Ted Pauley 
Rating:
5.0

This U haul location is the best. 5 stars. I rent from them every time.

April Fisher 
Rating:
5.0

Customer did not leave a comment.

Nicole Houdr 
Rating:
5.0

They are great. Worked with us and our niece who picked up the truck. I would definitely use them again.

Thomas Dunne 
Rating:
4.0

Customer did not leave a comment.

John Ruiz 
Rating:
5.0

Customer did not leave a comment.

greg steele 
Rating:
5.0

Very friendly and helpful staff! They had exactly what I needed and walked me through all the details. I'll definitely rent with them again.

Melissa Smith 
Rating:
5.0

The service was first rate. I could not be happier with how everything turned out. I will definitely be a return customer.

Josef Richardson 
Rating:
5.0

Personal, quick, prepared, extremely helpful

CHARLES PERKINS 
Rating:
5.0

Quick and easy

James Soderberg 
Rating:
3.0

Customer did not leave a comment.

Anthony Oliver 
Rating:
5.0

Very nice experience, knowledgeable people. Thank you!

john green 
Rating:
5.0

Customer did not leave a comment.

Dale Turnley 
Rating:
5.0

I love the sweet lady that works there ❤️ she made the whole process easy and she was very knowledgeable.

Anna Gaschk 
Rating:
5.0

Customer did not leave a comment.

David Kroeker 
Rating:
4.0

I never received an email receipt when I returned the trailer.

John Cattell 
Rating:
5.0

Customer did not leave a comment.

Donald McCauley 
Rating:
4.0

Thought the trailers were a little more water resistant… a lot of our items were damaged moving cross country.

Robin Dixon 
Rating:
4.0

Would be nice if it saved my info and license on file so check in wouldn't take so long. Online check in doesn't work on my phone for some reason.

Adria Stolzenburg 
Rating:
5.0

Customer did not leave a comment.

Lee Marvin 
Rating:
5.0

They are so nice, helpful, and accommodating at this location that I highly recommend them to all. As long as I am living in this are, I will definitely be doing my U-Haul business Kairos Project U-Haul in Brownsville.

Scott Ziz 
Rating:
5.0

Excellent personal customer service.

Wes Hassard 
Rating:
5.0

Customer did not leave a comment.

Scott Payfer 
Rating:
5.0

Customer did not leave a comment.

Ester Avalos 
Rating:
5.0

Customer did not leave a comment.

Michael Gemmell 
Rating:
5.0

Customer did not leave a comment.

Raymond Houtary 
Rating:
5.0

Very professional

William Tucker 
Rating:
5.0

Customer did not leave a comment.

Lelanda Callen 
Rating:
5.0

Went like clockwork!!

Theodore Kadet 
Rating:
5.0

The staff was extremely friendly and helpful.

Scott Payfer 
Rating:
5.0

I wouldn’t rent from Any UHaul location in our area, other than Kairos Franchisee. Wonderful family, very efficient and always on time.

James Ullrich 
Rating:
4.0

Customer did not leave a comment.

Reid Paslay 
Rating:
5.0

Calling into the central number was a frustrating experience. Almost gave up the way that my wife did the night before. Rep did not listen well. Once I got to the Brownsville location, everything was great. Very professional and efficient. john

john sterling 
Rating:
5.0

Nothing. Equipment was great and customer service is always amazing at this location. 10 out of 10👍

Jon Whisnant 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top