We received exceptional customer service and thank the owners for their professionalism!
Mark R
Customer Reviews for Kairos Karat LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing was really explained about the U haul in particular the gas that was needed to return the U haul and I put $50 dollars back in the U haul before returning it and I actually drove the U haul about 20 miles but I wasn't really sure how much gas to return the U haul with so I actually put way to much gas back in the U haul before returning it. I tried to talk to the business about the gas after returning the U haul the gentleman at the business where I returned the U haul really wasn't concerned about the gas when I spoke to him he was rude about the whole situation so in the future I will be using another company for further moving in the future. And I wouldn't recommend U haul to friends and family in the future.
deborah vThe vehicle I received was poorly maintained. It had obvious damage on the hubcap and and side step . The hubcap looked like it was glued back together like a puzzle. This was the second choice as the first vehicle offered had a defective tire with a slow leak. This is Absolutely unacceptable!!! I would not recommend this Uhaul location at Kairos Karat in Lakeland Florida to anyone. Upon, rental return the Manager Glen Jones charged me for 100 extra miles I did not use.
Janice PThe scent inside the van resembled that of a ship's, and upon receiving it, I noticed a few leaves scattered about, but I didn't pay much attention to them. After all, the vehicle is primarily used for transporting goods, not for luxury purposes. However, when I returned the van, the person in charge complained that it wasn't clean! I felt frustrated by the inconsistency. I had only transported clean chairs and a table, using blankets underneath them for protection, so there was no garbage or dirt in my cargo.
Mehrdad MThis location provides great service
Deonte WGood customer services
Idania CThey were very nice there but the van smelled like someone had transported a literal horse.
Madeline PI couldn’t have asked for a more polite and professional staff. Very clean establishment. I wil definitely be using them again for my next rental.
Jerry WMore detail online about needing second contact, minimum 100 miles charge upfront, etc
Susan MThe best spot to rent a uhaul.
Shanovia NVery nice staff! Process was quick and simple.
Anthony LAbsolutely the best service you could ever ask for and more.
David WWe love renting from Kairos Karat LLC - We have rented from the on serval occasion and they are super kind, caring, and quick to you get serviced. 5 Stars!!!
Cynthia KNice people and great customer service. Will use them again. Thx Keith and Jennifer
Keith LI have always use uhaul and have never had a problem. They have very good customer service .
Nancy RSuper service. Highly recommend.
Peggy HKeep up the good service
Daniel OOwner was very helpful with my issue on account . Great people there
Francis LEverything was excellent. Keep on doing what you all do providing wonderful services.
JOE RI had a difficult time finding the building entrance. The entrance road is on the back side of the building where there's no signage pointing you to the front entrance. An associate directed me to the front entrance, but the door handle has a digital padlock on it and the glass was heavily tinted, so it still wasn't obvious. It appeared locked. But another associate welcomed me in once he noticed I was lost. All things considered, I had a good moving experience. The associates were helpful, attentive, and concerned about my moving needs. The paperwork and process was explained to me clearly each step of the way.
Stephen TVery good location
Diego GI had to phone for service. A guy came out and checked me in.
David Sthe wait was great! I did not have to wait that long for service . the service was great ! thank you!
Genice JNothing. All good!
Mary FNothing
William KJoshua was very helpful!
David VGreat operation!
Mark SVery good customer service. Thanks
ALICE BKeep up the excellent customer service your employees are the best!
Kelly SI luv this location. They are so friendly and professional. They appreciate you as a customer. They don't treat or speak to you like an inconvenience. It's really hard to find happy friendly customer service these days.
Lisa MAlways excellent customer service and well kept equipment!
Daniel CGreat
Glenn DThere's nothing to be done for improvement everything is great the way it is. The service is great.
Larry GI give these guys Five stars great customer service I definitely recommend them if you're interested in renting very fast and reliable great experience and I appreciate you guys.
Charles JDidn't know shit
Daniela GEve is an asset to Uhaul. Knowledgeable and polite
keith bEveryone there were kind and professional
Lee WWe love this location. Josh and the team are the best!
Giovanni TGreat location with incredible staff.
Michael SThe folks at this uhaul dealership were very professional- great experience!!
JAMES HOnline check in is to over welling with all the up- selling! The family that runs this business is extremely polite and very helpful and I so much appreciate their kindness!
Carl SVery simple pick up, was greeted with smile . They hooked everything up flawlessly. Great Experience. Will be Bach and my clients will be sent to this location in the future.
Chad KKeep providing a friendly environment and commitment to customer satisfaction. Great experience and I will frequent your business again when the need arises.
Edna HOutstanding service. Very organized and helpful.
Lisa MNothing
Curtis GExcellent Service and always great conversation during transaction. Family owned and operated, like us and like supporting small business.
RANDY SAs for me just stayed away that you all are professional Curtis and just down there God bless you and we wish you much success
Herbert BJust Keep Doing What You're Doing. Everything Was Great!!!
Shonetris RThis was my second time using their services and I have been on both occasions treated with the upmost respect and was given the necessary information for what I needed to do. I appreciate them and would recommend them to others. In my opinion very professional business. Thank you for your service.
irma mLiterally every individual I have spoken with at this location has gone above and beyond to make sure I am cared for as a customer and treated well just as a person. I would HIGHLY recommend this location to anyone needing to rent a U-Haul.
Kathryn WWe were working with 2 locations for our 26" trucks. We sold our home and our new house closing was delayed 3 weeks and they continued to contact me to help remind me if I needed to extend our rental time. It definitely took the stress off of me as our whole life was packed in 2 trucks for 3 weeks. Joshua Jones at the Memorial Road location in Lakeland Florida is the BEST!!! He became my new best friend helping me out with the extensions of the rental and even offered to help find storage units for us if things fell thru completely. Praise God we finally closed and moved in! Thank you very much!
Cynthia KEve and Joshua were phenomenal!!
Kathryn WThank you to Joshua who always updates me and gives me a call regarding my reservation. He was very kind and accommodated all of our inquiries. Would definitely recommend and come back to this location for future uhaul services. 🙌
Pauline MExcellent service
eddie mI must of called 10 different Uhaul was desperate some of this places i call was very rude, but i found this one where the young lady that answered the phone was excellent customer service she was a blessing 🙌 and when i picked up truck the young men was very helpful i recommende this to anyone that need a truck...Thank You Thank You 😊
Miriam GJoshua was extremely friendly and helpful! Dealing with Joshua gave me hope that customer service is not completely dead! Wonderful experience highly recommend!
Aaron GGreat service
Danielle M