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Latoya T
Customer Reviews for Kah Turf Supply Agway of Port Jefferson
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Agway team was helpful and answered all my questions.I would rent there again. It was a positive experience.
Anita Fthe truck was so hard to drive and unsafe!!! I think I shouldn't pay for anything! I have been renting trucks all the time from this company and the other one in mt Sinai and I have never had an issued before. I think you guys should get all my money back and make sure that you properly check for brakes for trucks its unsafe to rent truck like that!!!!! Like I said this is the first time it happened to me
Fiorella GEquipment was dirty and smelled tobacco.
Paolo BNothing
Dale MGive them a better computer.
Paul BUpdate your computer for printi g receipts.
Thomas LThis was the easiest and most pleasant rental I ever had. The staff at Agway were extremely helpful and knowledgeable of the rental agreement. I could not be happier!!!
Lisa HThere is nothing needed to improve. Everything was excellent. The online rental, the pickup, the quality of the equipment and the return. Very pleased with the location and the overall experience of renting from UHaul.
Marcia EVery helpful & making the drop off smooth & carefree
Joseph KI reserved this truck on 3/23/233. Someone called me to confirm, I set up the app on my phone. When I went to pick up my rental at 6:00 am on 3/25/23 I had no access. There was no reservation on my account. When I tried to rent the truck as a new rental it said it wasn’t available as I was parked in front of it. I had to wait till 8:00 am for them to open. We had to readjust our day because of those couple of hours. Outside of that everything went well.
Richard APut in (open) wifi so customers can be sure they'll be able to take advantage of after hours returns. Once I got the website to open up, check in was pretty simple.
MARK LI did order 2 dozen blankets and was called and told they weren’t at this location, they only had 6 and was told those 6 would be on the truck…they were not. The check in process via phone is not good for non-millennials. Should be streamlined
Edward JVery Good customer service
KEVIN HNo complaints
charles bThe woman who helped me was really cute and super friendly. I should rent another uhaul just so I can go ask her out!
Matthew SNo weak points!
Al R20 foot truck was very easy to drive.
Noel RClearer communication about contingent fees
Asael AAll smooth
Vitaliy LThe truck was old and beat up. The transmission was making grinding sound and there was hardly no power going up hills.
Mark GThe rental was easy to schedule and return. Customer service was helpful. The truck had low mileage and was clean. We were able to pick up our patio furniture for just about $60.00.
Anselm LThe store representatives were very nice.
Richard DFirst time trying this location, was disappointed to see that I was charged $20 for 3 gallons of gas. We put $70 worth of gas prior to returning. When I left was told the gas tank was a little more than 1/4 tank (which it was), so we returned it was just about a quarter tank. The people were nice, checkout and return was good, vehicle was easy to drive, but was unhappiy surprised to see the charge. Guess I should of waited for the receipt, but didn't expect a problem.I am too busy to make a stink, just think a reconsideration is in order.The low rating is due to the charge only,
Kenneth AStaff was great
Lawrence JYour company store in Smithtown is terrible. Made a reservation & didn’t have the truck called customer service & wouldn’t help me . He’s an idiot. Never again from that location.
STEVEN MStaff could remind renter to check truck condition and report on app.
Marie HAll very good!!
Lorraine FGreat! Clean truck. Friendly people. Thanks!
Xuanlan TThe staffs were super nice and helpful!
XIN ZThey were friendly and knowledgeable.
FRANKP MThe location where the rental finally showed up was great! .. however... when booking on line , I was switched twice..the first location didn't even have the vehicle I needed. So your system lets someone book a vehicle that isn't even available!
DANIELJASON EIn and out to pick up a pickup truck with in 10 minutes, check out was a breeze. Would definitely recommend!
JAMESP DLocation great but uhaul customer service was not. The mobile app did not work. Could not return online. The customer service phone line had a 45 minute wait and the chat was a 30 minute wait. Was difficult to submit return information. Finally got a reply from an email. The location was excellent. The problem lied
KEVINPATRICK GGood parking area for unassisted drop off of rental.
Joseph SHave the truck on site and ready at time of pick up
THOMAS ENothing. The agent was friendly and helpful wth paperwork and willing to assist with truck.
swithin mGreat people working there very friendly and helpful
STEVEN MThe only thing I had a problem with was the gas pedal on the van was high I'm use to a longer gas pedal but overall it was a great time t
MATTHEWT SGood service
BIROL AI was told that after hours drop off require me to follow the online check in process of vehicle and that after check in is complete I would receive a code that I can punch in to unlock the key drop off box (because the key of the vehicle doesn't fit through the main box slot) . After following the instructions, uploading pictures of the odometer and vehicle condition and paying, I could not drop off the keys. I was on U haul customer service wait for an hour, I never received a code to unlock the drop off box. Hence, I have to drive over to My Sinai again (an hour's trip from Great Neck) to drop off key in person.
Yashodhara CVery friendly, quick and easy to work with. It was a pleasure and I’ll use them again in the near future
William SNothing everything was perfect
DAVIDGINO GVery pleased with the customer service!
Elizabeth S