Customer Reviews for Kadash Network
(U-Haul Neighborhood Dealer)

335 reviews

4910 Monticello Ave   Baton Rouge, LA 70814

(225) 341-5400

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(225) 341-5400

4910 Monticello Ave
Baton Rouge, LA 70814

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Torrence Brown 
Rating:
5.0

Customer did not leave a comment.

TROMAIN CARTER 
Rating:
5.0

The steering wheel sticks and had a rattling noise in it. Needs repair.

Stephanie Pettitt 
Rating:
1.0

No staff present on two drop off attempts. Not responsive.

Hayden Hammons 
Rating:
5.0

Customer did not leave a comment.

quawandela brooks 
Rating:
3.0

The mobile pick up process was a nightmare. It is too long and complicated and the wait time between prompts was ridiculous. Another family was at the pick up site having the same terrible experience. We called customer service and were on hold for more than 20 minutes and finally had to hang up.

Jessica Kemp 
Rating:
1.0

This experience was horrible. To begin, on Friday evening they changed my drop off location. I arrived on Sunday and their parking lot was too small to park the truck and the store was closed so no one was there to assist. That location was horrible and we had to run from people begging us for money. I called and was told my drop off had been changed that morning however I was never notified. I had to drive another 15 minutes to that location and their lot was locked. We had to leave the truck parked outside the lot in front of the building. I requested a discount for my troubles and was told I would not be charged for excess mileage. Really, I drove all over town due to Uhaul errors. I will never use Uhaul again. This entire process was unacceptable.

Charlotte Wilson 
Rating:
4.0

The manager of this facility is nice, knowledgeable, and helpful. However, when I arrived fifteen minutes before my reservation, there was no one around (the manager turned up a few minutes later). This gave rise to anxiety. However, and again, the manager is a super person who is very courteous and competent.

Kevin Cope 
Rating:
5.0

Very nice people. We used them 2xs

stella black 
Rating:
5.0

Very nice and helpful A+

Jesse Christensen 
Rating:
5.0

Nothing. It was as great

stella black 
Rating:
5.0

Great service and experience

Randy Perkins 
Rating:
5.0

Customer did not leave a comment.

kenneth bowie 
Rating:
3.0

Location was okay Just uhaul as a company need to do better o has three different reservations cancel one right before I got to the place

HALEY WILLIAMS 
Rating:
1.0

Manager or owner took more money than owe.

TANDRA BOLDEN 
Rating:
2.0

No one was there at pick up time. A very nice man tried to help us. Got a lady on the phone who kept telling us things that weren't true (we couldn't take van out of state, our reservation was for two weeks later...) but ended up taking about an hour. The equipment was very clean on the interior. But there was a light busted out in the front. It would have been fine for In town move but we were driving out of state. Mirrors were not able to be adjusted.

kathleen crapanzano 
Rating:
4.0

Customer did not leave a comment.

Gary Sibille 
Rating:
5.0

Staff extremely friendly and helpful. They did a great job

Philip Johnson 
Rating:
1.0

Gas was not correct from their previous user or wasn’t input correctly

Latoya Williams 
Rating:
5.0

Very friendly and will send my friends.

Latricia Joseph 
Rating:
4.0

They were very kind and understanding

Jennifer James 
Rating:
5.0

Customer did not leave a comment.

Nigier Fowler 
Rating:
5.0

I highly recommend

NATASHA BAILEY 
Rating:
2.0

Customer did not leave a comment.

ALFREDA BROADWAY 
Rating:
5.0

Customer did not leave a comment.

Tanya Perkins 
Rating:
5.0

Thank you so much for the last minute truck rental.The airline manager was so rude.Our reservation was with them , they cancelled .They did not even try to accommodate in anyway. Finally he decided to tell us you had a truck at the choctaw location.Thank you again

Jemia Jackson 
Rating:
5.0

Customer did not leave a comment.

James Smoak 
Rating:
4.0

Call the phone number and attendant will come outside. The place stays locked and appears no one is there with no vehicles or windows.

Tommy McDougald 
Rating:
4.0

Customer did not leave a comment.

Bruce Swisshelm 
Rating:
4.0

Customer did not leave a comment.

Richard Crew 
Rating:
5.0

I am so thankful for this location. After driving from Florida to Baton Rouge for six and a half hours, to pick up our 24/7 truck share at the GM automotive location, only to find that they had no idea I was renting the truck, and in fact, the truck I chose and pre-paid for was not there. The guy at GM Automotive told me I was out of luck and to call around…on Labor Day….. for an available truck to drive back to Florida - which we needed that same day. After calling e other locations, this location answered and had a truck available. With it being a holiday, I assume the woman who helped us came in and was able to help us about 30 minute later. She was SO sweet, helpful and professional - I would be annoyed that I had to come in on my day off / holiday, but she was so kind! We are just so appreciative of her assistance and with how fast she was able to help us - we were totally freaking out and thought we would be stranded.

Stacie Wesley 
Rating:
5.0

Customer did not leave a comment.

Shante McCray 
Rating:
5.0

Very good,very nice people to work with.

Walter Miller 
Rating:
5.0

Customer did not leave a comment.

JASON PRICE 
Rating:
5.0

The gentleman on site assisted with the pickup and return online process. He adjusted my mirrors when I got in the vehicle and completed the walk around inspection with me. Kudos!

Karen Washington 
Rating:
4.0

Nothing at this time

Richard Crew 
Rating:
3.0

Customer did not leave a comment.

MICHEAL EBEY 
Rating:
5.0

Customer did not leave a comment.

Jonathan Taylor 
Rating:
5.0

Provide rental rate information and details ASAP after the rental return. I have no idea how much was charged to my card.

Dedra miller 
Rating:
5.0

Provide better customer service when an accident occurs. Establish a checks and balance system to ensure all of your products are safe for customers to use.

Leighann Westfall 
Rating:
5.0

Customer did not leave a comment.

Joey Stone 
Rating:
5.0

I thought the people at Kadash Network were very helpful and checked in with me during my journey. They were flexible with me dropping off the trailer during off-hours. I really appreciated that.

Harold Martin 
Rating:
5.0

Customer did not leave a comment.

clifford heard 
Rating:
3.0

The staff was very helpful and very polite and the equipment was very well maintained and clean The office was very Spartan with very little on the walls to match the professionalism of the staff.

Thomas Patterson 
Rating:
4.0

Service was excellent. Was in and out in no time.

William Leslie 
Rating:
5.0

Give rosealee a raise she’s wonderful

natalie lanclos 
Rating:
5.0

Customer did not leave a comment.

David LeJeune 
Rating:
5.0

Customer did not leave a comment.

Willie Augustus 
Rating:
5.0

Customer did not leave a comment.

Peter Marchiafava 
Rating:
5.0

Customer did not leave a comment.

ANTHONY PUGH 
Rating:
5.0

Employee was very nice in checking on us on the rental return. I would definitely rent or return with this Uhaul vendor. Thank you very much! Karen

KAREN DAVIS 
Rating:
5.0

Customer did not leave a comment.

James Young 
Rating:
5.0

Customer did not leave a comment.

Billy Hebert 
Rating:
5.0

Mentioned the complete total prices and miles estimate instead of charging unnecessary fees without owner knowing. Especially after renting the day before and prices where different. Thank you still. I will still rent from this location it's real covenant for me.

Yolanda Walker 
Rating:
5.0

She was awesome very professional and helpful

LEON JOHNSON 
Rating:
5.0

Friendly,courteous and professional

author brady 
Rating:
3.0

Overall my experience with Uhaul was terrible. Made a reservation a week in advance. Moving day came and no trucks. Reservation ignored. Someone was supposed to call me before and did not! Next day an agent texted me to let me know a truck was available 60 miles in the opposite direction late in the afternoon. So then I had already made another reservation for the following Saturday. Called the location several times and they said there’s no trucks. Once again nobody from Uhaul called before I was supposed to move!! So 4 hours later I was notified they have a truck I n two days available (on Memorial Day) so of course I grabbed it! Only problem was it was on the other side of the city I was moving from, my contract was for 90 miles, the pickup point was 10 miles away so I got charged 10 dollars extra!!! No discount for screwing me over twice or maybe realizing the pick up place was further away I had to pay extra for horrible service that I paid premium rates to get. Oh, and then the truck I had was pretty new but for some reason someone dumped an entire bottle of deodorant in the vents. I literally had to ride with the windows down, I could not taste anything for hours!!! It smelled awful, I hope the drop off place aired it out. Overall, the truck smell was the best part of the whole experience. Everything else sucked severely

chris quiroz 
Rating:
4.0

Customer did not leave a comment.

Alan Palmer 
Rating:
5.0

Customer did not leave a comment.

Scott Hayes 
Rating:
5.0

Customer did not leave a comment.

Willie Augustus 
Rating:
5.0

Keep up the great work.

Tanya Perkins 
Rating:
4.0

Faster answer 800 calls

Shaun McGarry 
Rating:
5.0

Customer did not leave a comment.

Edward Seyler 
Rating:
5.0

Everything was A+ and Miss Rosalie was extremely pleasant, knowledgeable and professional.

Beth Silverman 
Rating:
5.0

Excellent service

Tesha Thomas 
Rating:
3.0

Some kind of explanation as to where to drop the truck off if you are using the app for this location. The rest of the trucks were visible, but behind a locked fence. Since there was no attendant I was only able to park the truck right outside of the fence. Not sure how to fix that one and keep the other trucks safe, but some assurance that I was putting it in the best available spot would have been nice. Not sure how multiple people can drop off their rental using the 24 hour app and ensure the trucks safety.

Caleb Brown 
Rating:
5.0

Customer did not leave a comment.

Jessica Moore 
Rating:
5.0

Helpful staff person. She walked around the truck with me and explained the markers for previous damage to the vehicle. She also helped me get a bigger truck than I had reserved.

STEPHEN NYE 
Rating:
5.0

Customer did not leave a comment.

Donald Varnado 
Rating:
5.0

I’m sorry I cannot remember the lady’s name that took care of us but she was so friendly and got us in and out so quick. U-Haul is lucky to have her working for the company.

Wanda Vallery 
Rating:
5.0

This location had excellent, timely service. The truck was very clean and well maintained. The representative was professional and polite. Would absolutely recommend this location for Uhaul equipment rental.

alex leede 
Rating:
5.0

Having someone at the location would have been nice but, I do understand why personnel would be keeping themselves scarce at this time during Covid!! They were available by phone though to help guide us through the drop off process!! It was the perfect way to end my move, and also to start my new life in the south!!

Laura Schatz 
Rating:
5.0

Every thing was perfect and the clerk/associate was very professional and knowledgeable.

Paula Chaney 
Rating:
5.0

Please put a sign on the building.

bruce davis 
Rating:
5.0

Customer did not leave a comment.

Brettaneshia Green 
Rating:
5.0

Customer did not leave a comment.

terilyn scott 
Rating:
5.0

Customer did not leave a comment.

KEVIN MYERS 
Rating:
1.0

Customer did not leave a comment.

Caroline Peterson 
Rating:
4.0

This is a nice/organize location & I was able to speak with someone to get all my concerns/questions answered. they made it easy for someone who has not rented a U-Haul since 1980's. thanks a lot for your help. I don't like recordings, Personal service is a Must for me. this was the 2nd location I could get a human on the line. other locations I had to go online & wasn't guaranteed a rental was available.

Jackie Williams 
Rating:
1.0

the lady at this facility took 80 dollars from me. she isnt returning my calls and is never at the bulding..i signed no paperwork

Melodnee Moore 
Rating:
5.0

Thanks

Cartrell Watts 
Rating:
5.0

Customer did not leave a comment.

Max Wild-Oleson 
Rating:
5.0

Customer did not leave a comment.

Donald Neumiller 
Rating:
5.0

The customer service was unquestionably GOOD :). They were very polite, patient and professional from the beginning to end. This was by far the cleanest truck, I've ever used as well. This is definitely the location to call if you have truck/hauling needs. ~Erik

Erik Parker 
Rating:
5.0

Completely professional and helpful. Would use again.

Eli Abad 
Rating:
4.0

need a little more space for turn around

RICHARD NEATHAMER 
Rating:
4.0

Customer did not leave a comment.

christopher moore 
Rating:
5.0

So polite and friendly.

Matthew Monk 
Rating:
5.0

Customer did not leave a comment.

Davis Hotard 
Rating:
2.0

Customer did not leave a comment.

Hydie Wright 
Rating:
3.0

Not the location I chose. My reservation was changed to a this location just before my move. My original reservation was in walking distance from my home, the new location was 12 miles away. I passed by 3 Uhauls only way to this one. Over $50 for Lyft, over $25 in additional mileage fees and who know how much in extra gas. Good customer service on Uhaul's part would have been to get a truck to the location where I reserved it. Stop letting customers make reservations where trucks are not available.

Victor Schexnayder 
Rating:
5.0

Customer did not leave a comment.

Franklin Price 
Rating:
5.0

Customer did not leave a comment.

GORDON HAWKS 
Rating:
4.0

Customer did not leave a comment.

DAVID TRENT 
Rating:
5.0

Customer did not leave a comment.

brent foster 
Rating:
5.0

Nothing everything was so nice and you guys were so very nice and I thank you very much may God bless you thank you again

Joann Gotch 
Rating:
5.0

Customer did not leave a comment.

paris willis 
Rating:
5.0

Thanks for offering us flexibility due to inclement weather. You were so courteous and professional during our interactions.

Michael Love 
Rating:
5.0

Very friendly and helpful staff. Way above average.

Robert Manasco 
Rating:
4.0

Customer did not leave a comment.

Christina Claiborne 
No reviews have been submitted for this location.

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