I was not the one dropping it off. Seemed to go well.
Caroline D
Customer Reviews for Base Auto Parts & Marine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I make the contract, a lady that I talk to. Told me one thing very different when I finish using the truck, I talked to some body regarding this matter and any body have do nothing, the only thing that been requested is do me paid the valance.
ERASMO EGood customer service
Lauren MThe gas tank was empty. The gas warning light came on within a mile after I picked up the truck, had to stop for gas just to get going. Then after I returned the truck, the U-Haul website showed that I never returned the truck several days later. Had to file a complaint to get it straightened out.
Yuen WGreat experience!
Linda DJust did a drop off so did not go inside to drop u haul
Victoria CCould do a better job guaranteeing close locations to home for pick up. I had to drop down in truck size to get one closer to my home. They wanted me to drive 90 miles to get the truck I ordered.
raymon pThe drivers door was not sealing correctly when closed. I spent nearly 1,000 miles with a loud howl from wind leaking past the door seals. This was pathetic, and the truck not have been dispatched.
Ronald CAs has happened to me before, my invoice contained charges that I declined when I reserved the truck online ahead of time. My invoice contained a $14 safe move charge even though I declined it… Again, this has happened before and is disturbing :-(
Robert H