I did return the truck with the same gas it was given to me .you company charge me for 2 gallons of gas on my credit card which they shouldn't charge me at all .that part of the rental I wasn't too happy with OK other than that the service was goodLuis G.
Customer Reviews for K's Fuel Stop
(Distribuidor de U-Haul del vecindario)
Haverhill, MA 01830
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 5 p. m.
- Dom.: 12 p. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Stephania C.
Great, Quick Service. Many Thanks!Jonathan C.
El cliente no dejó un comentario.Arthur B.
Very helpful attendant.Eric G.
El cliente no dejó un comentario.Kristina D.
El cliente no dejó un comentario.Chris R.
This is overall the best UHaul location in our town. The attendant was ver friendly and helpful.JAVIER M.
El cliente no dejó un comentario.Pablo L.
The customer service agent on site was helpful, knowledgeable and friendly. He walked me through the online pickup and drove off process with nice patience so I wouldn't have a hitch. Would highly recommend this location!Mary R.
Very easy to get the truck , even easier to returnDino M.
El cliente no dejó un comentario.Steven S.
The cab not cleaned but there was no trash. Honestly I don't mind as this is a moving truck, not a car rental, I just don't want to be charged a cleaning fee. I ordered a dolly which was not in the van. I need the charge removes. I would absolutely use this place again. Overall it was a great experience for me. The van itself was in great condition otherwise.Tania G.
Excellent and fast service pleasant people to deal withFOTIOS G.
El cliente no dejó un comentario.Roger K.
The process was so easy and fast. Thank you, I will use you again if needed in the future.Kathrine L.
On the pick up and drop off both ladies that assisted me were just awesome. It is difficult to find good customer service these days but K's has two employees that are professional and super nice at the same time. I will definitely rent from K's in the futureManuel G.
Tell them about the tow switch that needs to be turned off; the truck drives a lot more smoothly. I figured it out, but it would've been nice to get a heads up.William P.
El cliente no dejó un comentario.Sarah W.
The guy made me pay 15.00 for gas even before he pumped it and also sat In Truck for like 5 minutes and when I asked about the refund he said yeah after put gas in it and had a little attitude when he was askedRich M.
Excellent customer service at this location. Very friendly staff, will not go to any other location to rent a u-haul.Howard M.
Choosing 24/7 pickup through the app or online has been an awful experience. Twice I've done this and it was truly frustrating.Sarah M.
El cliente no dejó un comentario.Kimberly P.
El cliente no dejó un comentario.TYLER Q.
The gas gauge was 1/8 above half tank and the guy at the drop off site claimed it was 1/8 above 3/4.Robert H.
El cliente no dejó un comentario.Brooke S.
The U-Haul representatives on site were very friendly and helpful with the scheduling, pickup and return. Will recommend for sure.Bob V.
Parking is inconvenientSandra B.
El cliente no dejó un comentario.ELAINE D.
Just a wee bit more lighting around the key drop box area would be groovy Baby. Other tham that....A'#1.Nathan L.
El cliente no dejó un comentario.Timothy P.
Great jobjoseph B.
El cliente no dejó un comentario.Lynelle P.
El cliente no dejó un comentario.alex G.
You only have one clerk, who has to keep interrupting the process by answering the phone/tending to the phonecaller, take care of customers. I believe my checkout took 20 minutes. I've rented in many locations and it's been always minutes, without interruptions at all. Don't blame your clerks; you have to train them to take care of the customer they're working with, and if need be interrupt one time to care for a line. Only complaint -- otherwise your clerks are wonderful.Bob S.
El cliente no dejó un comentario.Alicia G.
Clean and disinfect the unit after customer drop offBRIAN L.
The u-haul representative was excellent! The gentleman at the register for the store seemed grumpy. I would use u-haul rental at this location again.ROBERT V.
The attendant was rude and said he was not expecting a return, complained that U Haul was messed up because they were not supposed to be taking returns, he took my keys and threw them on the counter and said he would take care of it.Gene Z.
El cliente no dejó un comentario.WILMANIA A.
I work for uhual and this location was closer to me , the truck was dirty , staff was fast , but truck smelled , dirty , door wouldn't close .KENYA P.
El cliente no dejó un comentario.FABIO F.
Tienen un buen servicio al clienteRAMON O.
Thanks for your serviceMAIRE J.
El cliente no dejó un comentario.JAMES R.
El cliente no dejó un comentario.PERCY G.
I have rented at K's multiple times, very convenient.RUSSELL T.
The service was excellentVIVIAN P.
Paul and the young lady that checked the van back in were both a pleasure to work with. I have rented from there in previous years and have always had a good experience. Maybe the UHaul Box decision should take some tips from these folks because that side of the company leaves a lot to be desired..PATRICIA J.
El cliente no dejó un comentario.SUGRIB G.
El cliente no dejó un comentario.LISA W.
The owner of this store was very efficient and very nice. Highly recommend!CAROL C.
El cliente no dejó un comentario.SARA G.
El cliente no dejó un comentario.BRUCE P.
Clerk at the store explained all the details in about 2 min flat and said you will get a text message link from uhaul. I told her I didn't have my phone with me did it need to be answered right away. She said I actually don't have to answer it at all .. I go to open it when I retrieve my phone it has expired but she told me I didn't need to answer so on we go. I then return the truck exactly how I received it, to then get a cleaning fee added to my bill. I called and spoke with the clerk (who was extremely rude)and asked why I was receiving this fee, she said there was dirt on the floor and now was mud , and there were some leaves in the back of the pick up .. I took pictures before I left the place where I rented this uhaul and they were dirty as ever which I understand it's winter and it's a truck but when I spoke with the clerk to tell her I had pictures of the dirty mess in the truck before I left the lot that it didn't matter because I never confirmed the condition the vehicle was in, in that text message I was told I didn't need to answer and was expired when I looked at it. Customer service is terrible and was completely unimpressed. Will absolutely tell everyone to not use uhaul or this location again. Completely rude and did not explain anything properly or fully. Wish they had could have probably prevented the fee and the argument.Brittany M.
The assistance was excellent and knowledgeable.Kevin W.
Very kind staff member who was very well at multitasking.ANTHONY F.
Lady helping with reservation was really nice and professional.Sergio V.
Clean truckROBERT T.
Parking lot may be difficult for Rookies particularly if they are selling xmas trees in the lot. No one there to check me in from uhaul and girl behind the counter was a fâ€"â€"king Biâ€"ch. like she couldn't be bothered. Asked me why I parked the rig outback had to remind her your selling Fâ€"-king xmas trees where I picked it up. This is why she works at a Gas Station. Bet she doesn't have a boyfriend either!Brian D.
The 24/7 pickup was a disaster. The website didn't work and I spent 20* minutes on hold trying to reach UHaul customer service. Fortunately, the UHaul rep at my pickup location came in early and got me underway quickly. I can't speak highly enough about the service I received at K's.MICHAEL M.
We have used this location many times,quick answers, seamless experience.ThanksTHOMAS M.
Nothing. That young lady that waited on me was absolutely the sweetest! Keep up the great work.JOHN A.
El cliente no dejó un comentario.SCHUYLER E.
Quick in and out! Very friendly.Stephen C.
Smooth transaction will use againKevin R.
Very helpful and accommodating. Super convenient.Arthur B.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.STEPHEN M.
The staff was very courteous, engaging, and humorous. The truck was easy to pick-up and return. Lovely experience.KEVIN J.
El cliente no dejó un comentario.PIERRE B.
El cliente no dejó un comentario.PHILIP C.
Owner was fabulous, considerate, safety concerned, very pleasant and attentiveGeorge P.
Quick, easy, pleasant. Could bot have been betterJohn F.
El cliente no dejó un comentario.Harry S.
El cliente no dejó un comentario.Holly B.
El cliente no dejó un comentario.Joseph E.
I gave this an above average because the guy who worked with me was great. We had a problem with my reservation and he did everything he could until he got the issue resolved.JORDAN L.
El cliente no dejó un comentario.Sandra S.
Absolutely nothing the women that was helping us was amazing.darkis P.
Super easy and the man who helped me was super niceKELLEIGH O.
The #1 thing that is great about U Haul is that you are inexpensive compared to everyone else. I will be renting again maybe 2x more this month. Thank you for keeping the price down!Anita S.
El cliente no dejó un comentario.BRUCE R.
Just want to say the customer service was great! She was the most helpful and ready to accommodate my needs!! It made all the differenceMARISSA O.
K's was helpful and friendlyCARL M.
El cliente no dejó un comentario.Carol C.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Michael T.
I did after hours pick up and it was pretty simple and the woman who runs that location was very helpful and took the time to explain to me what to expect when picking up with my mobile device. She was great!!Sandra C.
Great customer service. The staff answered all my questions and were very helpful. I will definitely request them for any future rentals.John D.
El cliente no dejó un comentario.THERESA C.
Great customer service. Knowledgeable and friendly. Truck worked out perfectly, especially the a/c on the 90 degree day that I rented.BRUCE R.
The service rep could not have been more helpful and provided superior service. Wish I could get more people like her to work for my companyStephen B.
The check-in process took a very long time. The code on the lock was not working. I had to call customer service and was on hold for a while. There was also no internet service by the truck so I had to keep walking away to continue through the check in process. I would not recommend this to anyone.Julie S.
El cliente no dejó un comentario.Carol C.
El cliente no dejó un comentario.ALAN W.
El cliente no dejó un comentario.MUSTAPHA W.
Customer assistance was outstanding!Lisa D.
El cliente no dejó un comentario.DAVID R.