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Laura A
Customer Reviews for KRUN
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Scam artists
Jay PGreat people, great experience. Thank you guys for an easy rental
JONATHAN MVery customer friendly over the phone and in person, great experience, thank you
David FGreat People to Deal with!!
Joseph TGlad to have the convenience of this location. Could use some TLC.
Michael SThis transaction started with another U-haul center in San Angelo being unable to provide us with the 26 foot truck we had reserved, then notifying us by email instead of a phone call. Who checks email during the day while preparing to move? We then had to scramble and find two trucks, the second being this one. The employees at KRUN were courteous and accommodating.
Neddy BCheckout process was a great experience.
Edward GCar dolly was clean but, it was older and probably could be retired. Of the two that were at the location the one I picked was the older one, it worked but the small moving parts needed lube, the fenders needed replacment. Lights , ramps & chains worked fine.
Bob LWe had a very good experience would love to have had a bigger trailer option but we were very happy with the one we had
Mark SNo complaints, would use this location again.
JAMES RThis has nothing to do with Ballinger or Big Lake but with the Uhaul customer service representative. We booked the reservation for a 10' truck a week before we needed it. I called Uhaul customer service to see about adding a day and some more miles to our rental. The person I spoke to said she could add extra miles and that for an extra day it would cost 40 dollars. Before I hung with the representative I asked if our truck was at the Big Lake location she said it was. We left from San Angelo, TX to Big Lake, TX which is an hour and 8 minutes away. We get there and they don't have our truck, he said he didn't have a 10' foot truck for about a week. He called Uhaul customer service to find out about booking another truck. The closes truck they had was in Ballinger, TX which is back the way we came an hour and 40 mins away. That made our trip an extra 2 hours and 48 mins instead of them just telling us that Big Lake didn't have a truck and that Ballinger had one which is 36 mins away from San Angelo. The website said that we were to get 50 dollars if the place that we reserved our truck at didn't have it. I would like to see about getting that.
Christopher KGreat customer service.
David TThe location was very convenient and the customer service was great.
Sherry MVery nice and easy check in.
David TThe gent
Jenny EVery professional and friendly. Fast return.
Ronald PWe received excellent customer service from the U-Haul people at the KRUN Radio Station in Ballinger, Tx. Awesome location! Inside a Radio Station!
Rene MThey didn’t hookup hitches right so it could cause really big accident on the road
jinsun jGreat experience! Personnel are friendly and courteous!!
Kay DAmazing service! Great and funny people
Talia BVery friendly and helpful, great customer service!
Sherry MWhile trying y check in online the system went down but other than that it was all great
Della ANo one was on site and did not want to come to location to check me in. Even though I had a cell phone that would support the actual app, my service in the area was extremely sketchy and it was extremely hot. The situation could have been handled in a much more professional manner.
CHRISS Pprice was right, service was excellent
Jodi HTruck was clean but had some transmission and steering issues, but it did have over 93000 miles. Did ok for the short trip we had but would have been tiresome for a long trip.
Julie BNo Drop box, contact @ 325 area code never answered phone, finally got a hold of UHaul @ 1 800 468 4285 that lady was extremely helpful and sympathetic, advised me where to drop the keys since their was no drop box
Paul KThese people couldn't find the keys. The equipment was filthy. It took my 2 hours to pick up the truck and another 2 hours to return the truck. Very unorganized.
Laura SMr Smith was very professional and very helpful. Great job!
Jim WThey went out of their way to make it a great experience..
David BIt's almost too expensive to rent "do it yourself" rental trucks. I was Very disappointed with the price.
Garret SPassenger door had water in compartments. Window was left cracked.
Ryan DAgain, we had trouble returning the truck by phone and there was no drop box for the key.
Christopher MI don't think I've had a better experience dealing with any other rental place. Thank you Uhaul for a pleasant move. I give TWO Thumbs up to Jeff Smith in Ballinger Tx. Thank you for all your help!
Coby SRatchets on the tire straps needed lube...
Bob LI checked out online and the perdon on duty didn’t know how to retrieve so she had to call her brother. It took over an hour to get the truck & tow dolly and the they didn’t want to hook the tow dolly to the truck! Horrible customer service, nonchalant about Uhaul service, very hard to find.
Linda JThe operator is not very knowledgeable about u-haul services. He does not listen very well to requests, he is rushed and should cover the contract completely to make sure the information is correct.
Penelope M