The rental process was quick and easy. Rental people were knowledgeable, helpful and friendly. A very positive experience. Thank you.
Sandy J
Customer Reviews for KN Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location had already closed when we went to return the truck but there was a worker in the building late after closing who took care of us and was very good.
Christen AThey where friendly and super helpful
BRANDY PThis was the easiest, friendliest and pleasant experience ever renting a U-Haul. I’m so glad I found them.
Andrea CHaving to deal with the stress of moving in a rush and navigating logistics, I can say that the team at this location is top notched. Provided Excellent and wise suggestions to assist me with my move. Two Thumbs Up Ron!!
Bernard TThat place doesn't have any information about my deposit fees. I returned the uhaul and still no money back.
alfonso qVery friendly and knowledgeable about processes and equipment.
JONATHAN SCigarette odor bad inside lobby and pretty sure flee’s. My legs were burning after being in there (had dog toys and dishes). Truck wasn’t really clean, not terrible but the cigarette odor was so strong my throat burned after. Finally, the person in the lobby was very rude. He told me I couldn’t leave my car there while using the truck because Uhaul doesn’t pay them. Then proceeded complaining he doesn’t get paid for any of the uhaul work and that the trucks are taking up space on their lot for nothing and no money. I just tried to smile and nod. Then when I tried to confirm the furniture dolly on my reservation, he said “we don’t do that”. I asked why it was an option for their location online then and he said he didn’t know and quote “look around this is a car lot, not a Uhaul. We don’t do that”. Also that they close lot at 6 prompt not 7 as said online. Overall it was very uncomfortable and he definitely doesn’t like Uhaul business.
Jolene MI was overcharged an extra 40 miles than the actual distance that was driven in that truck!
Rochelle LWith how great this place is U-Haul should help them. I ordered a bed covering and they didn’t have it. It is not their fault but it is U-Haul’s opportunity to keep them supplied. I now have to call U-Haul to get my credit.
Greg ROnline it said location open Sunday until 6pm. Arrived and found out from car dealer that not even open on sunday at all. Spent more than hour going back and forth with people online to see if we could get guaranteed pick-up. Happens too often that real days and hours do not match what is online. We would like some kind of credit to make up for the hour of wasted time by myself, wife and child waiting in the parking lot.
Kevin BThe person we dealt with was EXTREMELY RUDE, VERY NEGATIVE, PRETTY MUCH COMPLAINED THE WHOLE time with both check in (never checked the truck inside or outside, gas level ect?) or check out. I asked when I would get a receipt for the rental and was told within the next 4 day... VERY DISAPPOINTED. Candi
Candi KThe inside of our U-Haul was dirty, not bad but used tissues, straw wrappers etc. there also was no gas in it at all, it was on E. The woman who helped me was super friendly and was really helpful. I’d go back just for her customer service.
Katie CI wish that all were as good!
Clifford EWhen I had called to see if I could have extension on the uhaul I left messages and no one returned my call. Thank you.
Janie GGreat customer service and easy place to find and super convenient
TOBI Ipeople helping were great, trailer great.
Steve LGreat customer service I feel comfortable and welcomed every time I rent from them!
TOBI IThe place and the guy who helped me were amazing! He was a car salesman because U-Haul guy called out sick. Y’all rented me a U-Haul to pick up noon (u told me 10 am on phone…I wrote down) the U-Haul wasn’t scheduled to be back til 5:30pm!!!! What?!?!!!!! I had a melt down!!!! Soooooooooo with in an hour or so the salesman was finally able to rent me a motorcycle trailer. Yall caused me sooooooooooooo much stress!!!!! Wow!! It wasn’t what I wanted or was told I would get! But we made it work. Y’all didn’t even offer me a discount. Very disappointed. Next time I need to rent a U-Haul -I will be looking into other options. I’ve already told several ppl the stress y’all put me thru last week!!! Very disappointed!!!
Riki P100% best customer service ever. Mike did an amazing job taking care of us. A+++ Would recommend to everyone Thank you!
Brandon HMike is such a wonderful U-Haul dealer. He was so very helpful above and beyond any of my expectations. Mike is considerate, empathetic, and I'm grateful to have met him.
TRAVON NWhen I arrived, I had utilized the self check in option. I located my car and headed inside to get the keys to the vehicle. I worked with a lady who assisted, but wasn’t able to locate the keys. I waited 30 minutes at this point and wasn’t thrilled. Then Mike came in to assist. His attitude and demeanor was very standoffish and rude. After waiting 45 minutes, I was finally on my way, but not after Mike was extremely rude to me in his remarks. He blamed me missing time from my rental instead of his system. Shame on them for their awful demeanor.
dylan rGreat customer service. Very thorough
Edward EVery nice employees!
KYLE GLocation is great. Uhaul sucks ass and takes advantage of you by not reimbursing for more gas in tank when returned than relieved.
Michael RI noticed that that it was idoling to fast.
Janie GThey were great! Very friendly
Koy WCould have more car dollys in the area to rent.
Suzan P