Customer Reviews for KM&J
(U-Haul Neighborhood Dealer)

557 reviews

733 Whitfield St   Starkville, MS 39759

(662) 268-4144

Office Hours

  • Mon-Sat: 7 am–7 pm
  • Sun: 10 am–4:30 pm

Services at this Location:

Contact Us

(662) 268-4144

733 Whitfield St
Starkville, MS 39759

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–7 pm
  • Sun: 10 am–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott Rosenbloom 
Rating:
4.0

Customer did not leave a comment.

MARK COGGINS 
Rating:
5.0

I have used these guys a few times over the last few months and they were outstanding every time. Great service and friendly people 👍.

John Lockhart 
Rating:
5.0

Kim was extremely helpful. Trip went without any problems. Highly recommend this location

Jerry Turner 
Rating:
5.0

Customer did not leave a comment.

John Lockhart 
Rating:
5.0

Customer did not leave a comment.

Bobbie Edwards 
Rating:
3.0

The customer service was absolutely amazing! And I have rented from them before and had the same experience. However, they rented me a Uhaul that had a broken driver side mirror. It was held together by tape. I didn’t realize until to was too late. They did not inform me, nor did they acknowledge it at all. I drove on the highway, to merge right, I had to roll down the window. Then, I had to stick my arm out to physically adjust the mirror. It would then automatically in once I let it go and I had no view of the right side behind me the whole time. That is incredibly, incredibly dangerous. It was also pouring rain. I thank God that nothing happened.

Kendashia Smith 
Rating:
5.0

Customer did not leave a comment.

Marshal Carson 
Rating:
5.0

Customer did not leave a comment.

Chad Micek 
Rating:
5.0

Customer did not leave a comment.

Kamicca Brown 
Rating:
5.0

Kim and whole staff was extremely helpful. It was great experience for me.

shivam rai 
Rating:
5.0

Customer did not leave a comment.

WILLIE GRAY 
Rating:
3.0

The lobby area is pretty stark and not very welcoming. The staff was kind!

Thomas La Foe 
Rating:
5.0

Customer did not leave a comment.

Alan Semon 
Rating:
5.0

Customer did not leave a comment.

Denitra Murff 
Rating:
5.0

Customer did not leave a comment.

Barrett Huggins 
Rating:
5.0

Customer did not leave a comment.

charles west 
Rating:
5.0

Fast turn-in when complete.

SARAH FEENEY 
Rating:
5.0

Customer did not leave a comment.

Brantley Jackson 
Rating:
5.0

I originally rented from your West Point, Ms location but your Jackson office called me and said I had to go to this location since West Point wasn’t open on Sundays. I asked for compensation since I would have to go 15 miles to get this truck. Felicia and Alicia (manager) was extremely rude and basically told me if I wanted to rent a truck this was my only option. They also told me that Uhaul offered no compensation for my issue. If it wasn’t for Ms Moreland, (owner) at the Starkville location, I would chalk this up to my very last time using Uhaul. Customer service certainly isn’t Felicia or Alicia’s calling. They were basically insulting to me and my needs in renting a truck. Ms Moreland was awesome and very understanding. The location was very clean and easy to find.

Cheryl Sanchez 
Rating:
4.0

Customer did not leave a comment.

Jennifer Williams 
Rating:
5.0

Customer did not leave a comment.

Jasmine Hollins 
Rating:
5.0

Customer did not leave a comment.

Jim Salley 
Rating:
5.0

Customer did not leave a comment.

trip fulgham 
Rating:
5.0

Customer did not leave a comment.

Carol Reynolds 
Rating:
5.0

Starkville location was absolutely awesome used them many times and never had an issue. The Eupora “Champion Rental” was absolutely horrible. Originally the Eupora rental place was where I was picking up my truck. They never showed up and we called multiple times and waited over an hour. Horrible service and frankly I do not even know what the person name is that owns that Uhaul center. After reading reviews it appears that my experience is not the first one of its kind.

Lamar Land 
Rating:
5.0

Customer did not leave a comment.

GERARDO GARZA 
Rating:
5.0

Customer did not leave a comment.

Jason Guest 
Rating:
5.0

Great customer service!

Crystal Dupre 
Rating:
5.0

The staff was very friendly and helpful! They got me checked in and on my way quickly.

Shane Le Blanc 
Rating:
4.0

Customer did not leave a comment.

James Walden 
Rating:
5.0

Customer did not leave a comment.

Lisa Garriques 
Rating:
4.0

Customer did not leave a comment.

Alan Ezelle 
Rating:
5.0

Customer did not leave a comment.

CARRIE MONTGOMERY 
Rating:
3.0

Customer did not leave a comment.

Thomas Upson 
Rating:
5.0

The place was pretty well lit for our after hours drop off. I liked that and the fact I didn't have to wait until the next morning to drop of the trailer.

Scott Lake 
Rating:
5.0

Customer did not leave a comment.

Amanda Mann 
Rating:
5.0

Customer did not leave a comment.

Destiny cooper 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN anderson 
Rating:
5.0

For the area to be so busy the workers were doing great with handling customers. I didn’t have any issues but if I had there is no doubt it would have been handled immediately. Thank you

adam contreras 
Rating:
5.0

Thanks for being so kind and helpful

Kelli Johnson 
Rating:
5.0

Customer did not leave a comment.

Michael Meier 
Rating:
5.0

Customer did not leave a comment.

william crouch 
Rating:
5.0

Customer did not leave a comment.

Amanda McCarthy 
Rating:
5.0

Customer did not leave a comment.

Michael Simmons 
Rating:
5.0

Customer did not leave a comment.

Rafael Randle 
Rating:
5.0

Everything was great

Antonio Williams 
Rating:
4.0

Customer did not leave a comment.

Allayna Lawrence 
Rating:
4.0

Customer did not leave a comment.

Robert Oakley 
Rating:
5.0

Customer did not leave a comment.

Susan Salley 
Rating:
5.0

Perfect experience.

Billy Walls 
Rating:
5.0

Customer did not leave a comment.

Brantley Jackson 
Rating:
5.0

Customer did not leave a comment.

Brantley Jackson 
Rating:
5.0

Customer did not leave a comment.

linda mason 
Rating:
5.0

Keep being nice to people that gose along way

Shirley Townsel 
Rating:
5.0

Customer did not leave a comment.

Jackie Chaney 
Rating:
5.0

I've rented here before and will rent here anytime I need a van or truck. Superb service. Friendly people and knowledgeable. They are so thorough and helpful. I couldn't think of one thing they could do better. Not one. When I walk in the door, I always get immediate attention and know that the equipment I will get works and is ready to go. These folks should be teaching all other UHaul people how to do business RIGHT. They wrote the book on quality service.

Don Warren 
Rating:
3.0

Customer did not leave a comment.

Neal Fort 
Rating:
5.0

Customer did not leave a comment.

David Boyette 
Rating:
5.0

Customer did not leave a comment.

Eric Parker 
Rating:
5.0

Pick up and drop off were both easy. Staff was efficient. Truck was in good shape.

Dana Davis 
Rating:
5.0

Customer did not leave a comment.

Cashondra Dowd 
Rating:
5.0

Love the customer service, easy to rent and friendly. The truck was very clean and functioning but I was afraid to get on the interstate, steering wheel was extremely shaky like the alignment was way off.

CARRIE MONTGOMERY 
Rating:
5.0

Management very helpful

cade wallace 
Rating:
5.0

Customer did not leave a comment.

Jacob King 
Rating:
5.0

Customer did not leave a comment.

Karreim Bellamy 
Rating:
5.0

Always good with this U-Haul store

Richard Whitley 
Rating:
5.0

Customer did not leave a comment.

Brunela Pollastrelli Rodrigu 
Rating:
5.0

Customer did not leave a comment.

LARRY AVANT 
Rating:
5.0

Customer did not leave a comment.

Betty Ellis 
Rating:
5.0

Kim was absolutely wonderful to work with ! I highly recommend using their Uhaul Rental services!!

Cindy Williams 
Rating:
5.0

Customer did not leave a comment.

Kenneth Stone 
Rating:
5.0

Great folks. Very nice and professional

Bart Williams 
Rating:
4.0

Make sure the vehicle has gas in it at least half full and make sure the cab is cleaned

Robert Burt 
Rating:
2.0

Got a truck which was leaking gas from gas tank. They came and fixed it immediately once I reported the issue. But I ended up filling 8 gallons of gas for a 20 mile trip.

chinju paul 
Rating:
5.0

Not a thing. They are Awesome

EDDIE HOOD 
Rating:
5.0

Customer did not leave a comment.

ELMER REYNOSO 
Rating:
5.0

Customer did not leave a comment.

COURTNEY BEVILL 
Rating:
5.0

It just we need a oil change or something.. But other than that great

Taylour Williams 
Rating:
5.0

Had me out of there in 5 minutes, thanks!!!!’

Ronald Novak 
Rating:
5.0

Customer did not leave a comment.

Lekendrick Smith 
Rating:
5.0

Ready to go. Professional.

Mark Allen 
Rating:
5.0

Need to inspection be careful, only one error on vehicle transport the. One on left night break for burn out only right was on , after all the whole u haul running great.

Jerry Unn 
Rating:
5.0

Customer did not leave a comment.

Misty Alonso 
Rating:
5.0

Kim and her staff run a first class outfit

HANS HERRMANN 
Rating:
5.0

Customer did not leave a comment.

Brantley Jackson 
Rating:
5.0

Customer did not leave a comment.

Brantley Jackson 
Rating:
5.0

Customer did not leave a comment.

Brantley Jackson 
Rating:
5.0

Customer did not leave a comment.

Laura Johnson 
Rating:
5.0

Customer did not leave a comment.

Daryl Holley 
Rating:
4.0

Customer did not leave a comment.

Jeriko Cole 
Rating:
5.0

Customer did not leave a comment.

WHITAKER HAMILTON 
Rating:
5.0

Customer did not leave a comment.

Joe Dantzler 
Rating:
4.0

Customer did not leave a comment.

Michael robinson 
Rating:
5.0

The staff at KM&J had amazing customer service! They were excellent with helping us hitch the auto transport to our 20’ truck, and get the auto on to the transport as well. They thoroughly explained all items in the paperwork and were very pleasant to deal with during the entire process. Super helpful. They relieved a lot of “moving day” stress for us.

Chris Opheim 
Rating:
5.0

Customer did not leave a comment.

Michael Griggs 
Rating:
5.0

Rented at the same location multiple times and they've always straightened me out and treated me right

Allen HundleyBey 
Rating:
5.0

Customer did not leave a comment.

Kimberly Barton 
Rating:
5.0

Customer did not leave a comment.

JAMES CURRIE 
Rating:
5.0

Customer did not leave a comment.

Regan Hill 
No reviews have been submitted for this location.

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