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Scott Rosenbloom
Customer Reviews for KM&J
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used these guys a few times over the last few months and they were outstanding every time. Great service and friendly people 👍.
John LockhartKim was extremely helpful. Trip went without any problems. Highly recommend this location
Jerry TurnerThe customer service was absolutely amazing! And I have rented from them before and had the same experience. However, they rented me a Uhaul that had a broken driver side mirror. It was held together by tape. I didn’t realize until to was too late. They did not inform me, nor did they acknowledge it at all. I drove on the highway, to merge right, I had to roll down the window. Then, I had to stick my arm out to physically adjust the mirror. It would then automatically in once I let it go and I had no view of the right side behind me the whole time. That is incredibly, incredibly dangerous. It was also pouring rain. I thank God that nothing happened.
Kendashia SmithKim and whole staff was extremely helpful. It was great experience for me.
shivam raiThe lobby area is pretty stark and not very welcoming. The staff was kind!
Thomas La FoeFast turn-in when complete.
SARAH FEENEYI originally rented from your West Point, Ms location but your Jackson office called me and said I had to go to this location since West Point wasn’t open on Sundays. I asked for compensation since I would have to go 15 miles to get this truck. Felicia and Alicia (manager) was extremely rude and basically told me if I wanted to rent a truck this was my only option. They also told me that Uhaul offered no compensation for my issue. If it wasn’t for Ms Moreland, (owner) at the Starkville location, I would chalk this up to my very last time using Uhaul. Customer service certainly isn’t Felicia or Alicia’s calling. They were basically insulting to me and my needs in renting a truck. Ms Moreland was awesome and very understanding. The location was very clean and easy to find.
Cheryl SanchezStarkville location was absolutely awesome used them many times and never had an issue. The Eupora “Champion Rental” was absolutely horrible. Originally the Eupora rental place was where I was picking up my truck. They never showed up and we called multiple times and waited over an hour. Horrible service and frankly I do not even know what the person name is that owns that Uhaul center. After reading reviews it appears that my experience is not the first one of its kind.
Lamar LandGreat customer service!
Crystal DupreThe staff was very friendly and helpful! They got me checked in and on my way quickly.
Shane Le BlancThe place was pretty well lit for our after hours drop off. I liked that and the fact I didn't have to wait until the next morning to drop of the trailer.
Scott LakeFor the area to be so busy the workers were doing great with handling customers. I didn’t have any issues but if I had there is no doubt it would have been handled immediately. Thank you
adam contrerasThanks for being so kind and helpful
Kelli JohnsonEverything was great
Antonio WilliamsPerfect experience.
Billy WallsKeep being nice to people that gose along way
Shirley TownselI've rented here before and will rent here anytime I need a van or truck. Superb service. Friendly people and knowledgeable. They are so thorough and helpful. I couldn't think of one thing they could do better. Not one. When I walk in the door, I always get immediate attention and know that the equipment I will get works and is ready to go. These folks should be teaching all other UHaul people how to do business RIGHT. They wrote the book on quality service.
Don WarrenPick up and drop off were both easy. Staff was efficient. Truck was in good shape.
Dana DavisLove the customer service, easy to rent and friendly. The truck was very clean and functioning but I was afraid to get on the interstate, steering wheel was extremely shaky like the alignment was way off.
CARRIE MONTGOMERYManagement very helpful
cade wallaceAlways good with this U-Haul store
Richard WhitleyKim was absolutely wonderful to work with ! I highly recommend using their Uhaul Rental services!!
Cindy WilliamsGreat folks. Very nice and professional
Bart WilliamsMake sure the vehicle has gas in it at least half full and make sure the cab is cleaned
Robert BurtGot a truck which was leaking gas from gas tank. They came and fixed it immediately once I reported the issue. But I ended up filling 8 gallons of gas for a 20 mile trip.
chinju paulNot a thing. They are Awesome
EDDIE HOODIt just we need a oil change or something.. But other than that great
Taylour WilliamsHad me out of there in 5 minutes, thanks!!!!’
Ronald NovakReady to go. Professional.
Mark AllenNeed to inspection be careful, only one error on vehicle transport the. One on left night break for burn out only right was on , after all the whole u haul running great.
Jerry UnnKim and her staff run a first class outfit
HANS HERRMANNThe staff at KM&J had amazing customer service! They were excellent with helping us hitch the auto transport to our 20’ truck, and get the auto on to the transport as well. They thoroughly explained all items in the paperwork and were very pleasant to deal with during the entire process. Super helpful. They relieved a lot of “moving day” stress for us.
Chris OpheimRented at the same location multiple times and they've always straightened me out and treated me right
Allen HundleyBey