Customer Reviews for KB Autos
(U-Haul Neighborhood Dealer)

112 reviews

8011 Old Statesville Rd Bldg A   Charlotte, NC 28269

(704) 921-8534

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(704) 921-8534

8011 Old Statesville Rd Bldg A
Charlotte, NC 28269

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

robert holloway 
Rating:
5.0

Customer did not leave a comment.

GONZALO HONORATE 
Rating:
5.0

Customer did not leave a comment.

ELI G LORAN TORRES 
Rating:
5.0

The man behind the desk was rude, impatient, and ill-mannered.

Iman Rattigan 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILLIAMSON 
Rating:
4.0

Customer did not leave a comment.

Roman Sovcia 
Rating:
5.0

the only negative issue I have is with the APP. It would not let me upload photos when dropping off but it did accept that it was dropped off.

Thomas Hendrickson 
Rating:
5.0

Please keep the friendly, positive atmosphere. It makes a huge difference when choosing a location.

Kenneth Walker 
Rating:
5.0

Customer did not leave a comment.

Edwin Taylor 
Rating:
4.0

Parking is always an issue there with cars under repair blocking space for the maneuver

ELI G LORAN TORRES 
Rating:
5.0

Customer did not leave a comment.

Valarie Tanks 
Rating:
5.0

Customer did not leave a comment.

TREGG MATHIS 
Rating:
5.0

Excellent experience

Shawntel Gaddy 
Rating:
5.0

KB Autos is not the closest location to my house. I always rent from them when possible because the staff there is excellent. I have no suggestions on how to improve this location because everytime I have used them (at least 3 or 4 times) the experience has been great.

Jimmy Wright 
Rating:
5.0

Customer did not leave a comment.

Chaldon Everett 
Rating:
2.0

Waited over an hour to get assisted and was late for my movers. Very disappointed in the quality of service recieved.

Jodeen Warren 
Rating:
5.0

Customer did not leave a comment.

RAYLY GUANCE TEJEDA 
Rating:
5.0

Great location. The owner was very friendly and helpful. I choose the mobile pickup but the location services would not work on my phone or my sons. Luckily the dealer was there and helped us.

Ronald Smith 
Rating:
3.0

I had to go to this location for a truck after a reservation at another location didn’t have my truck. Very disgusted with U-Haul at this point. I wasted two hours running around looking for the second truck. U-Haul call center. Employees were rude and one actually hung up on me. I’ll look at other companies first move forward.

TIMOTHY ANDERSON 
Rating:
1.0

Awful. Still waiting on a call from customer service. Needed to get a 26 ft truck at 7 am, planned to do mobile pick up, turns out the location doesn’t do that but the app says you can. Wasn’t able to pick up truck until 9, had to tell movers to come later bc of that. Also it was a 20ft truck and not a 26. Causing us to not be able to pack our whole house and use the movers for that. Movers left after 4 hours and we still have several things in our home that needs movers to move them so we are now hiring other people. This experience was a nightmare.

Julie MacGill 
Rating:
5.0

The front desk person was very kind and professional, he helped me to hitch the trailer even under the rain. Thanks

ELI G LORAN TORRES 
Rating:
3.0

They never want to give you a receipt. And I told them I wanted a printed receipt because I didn't get one another time and they tried to say that I didn't turn the U-Haul in that Saturday when I did and they tried to get a extra day payment.

Sharon Underwood 
Rating:
5.0

Customer did not leave a comment.

Adrienne Chew 
Rating:
5.0

Customer did not leave a comment.

Carlos Sorto 
Rating:
5.0

Second time I've rented and both have gone flawlessly.

Jay Seifert 
Rating:
5.0

I would suggest some maintenance on the appliance dolly. There was only one left when I picked up the truck. It was missing the strap to secure the appliance and one of the stair assist tracks was missing the belt over the mini wheels so you could not use the equipment properly. Check in and drop off was fast and easy and staff was friendly.

Kathy Taras 
Rating:
3.0

Location: The person at the pickup location was slow and didn't communicate well, but was nice enough and told me there was no paperwork that I'd be emailed the contract. Uhaul.com: What I was very displeased with was that the equipment was a 40 minute drive away even though I reserved to pickup and drop off equipment at the location 7 minutes from my house. When getting the confirmation call, and I asked about getting it at the location I reserved with I was told that "maybe they didn't have any, and oh yeah there's a note here that this is why". Ok so i drive the 40 minutes there arrive at 12:00, talk with the person there, am told the contract will be emailed, drive 40 minutes home, then about 20 minutes later the contract is emailed. 3 days later it's time to return the trailer. I check the paperwork and it says that the return location is with the contract. The contract only shows "location" of where I picked it up, no return location even though with my reservation the location was Gone Country in Denver, NC. I go to Gone Country but they haven't opened, I call your 800 number and the person on the other end is pleasant but insistent that I have to return it to the pickup location even though that's not what I selected on my reservation. So he offers to connect me to customer service, I explain to the lady on the line there, after being on hold for 10 minutes, the situation. She says yeah, it's in the contract. I explain that no, actually the contract just says "location" not "return location". She says well if you had concerns you should have looked at your contract, I explain again that the contract arrived 1hr after pickup. She says well you should have raised your concern during the confirmation call, again I state that I did and asked them to double check on availability at the location closer to me. She again repeats "you should have checked your contract" we go through that cycle one more time, then she says well on the website when you made the reservation it says that. I asked "says what?" she clarifies, that it says that we can change the location if we need to based on equipment availability. I say I understand that, and picked the equipment 40 minutes away from me because that was all that was apparently available, but at no time was I told that the drop off location was changed. There was no empathy, no attempt to do anything, no concern that I'm having to spend 90 minutes of my time missing work on a monday morning because of this change and lack of notification from uhaul. She says I should have changed the reservation to a one-way, before picking up the trailer, I re-state that there was no indication that this had been changed, she repeats that it's in the contract, i repeat that I didn't get the contract until 1hr after pickup. She then says "yes, and we apologized for that", "when was that apology?" I asked. She said that her telling me "we apologized for that" was an apology for the inconvenience of changing the pickup location. I said "ok, thanks for that and have a good day" she stayed on the line for another 20 seconds without saying a word then hung up. So in summary, what can you do for the next customer: 1. honor the reservation pickup location, actually have the equipement there 2. don't change the drop off location without informing the customer 3. if changes are necessary, have the customer sign off on them before pickup 4. have customer service reps who have at least a minimal amount of empathy for the situations you all are putting customers into 5. have customer service reps that note down what went wrong and give some indication that they are going to do something about it, maybe note a software issue in the system that could have informed and prevented some of these problems. Maybe something about requiring customer acknowledgement, something. I have the distinct sense that no f$%^s were given here and that the implication is that it's my fault I don't understand internal uhaul policies, systems limitations, and contracts before having given the chance to read them.

James Lopez 
Rating:
5.0

Nothing

GONZALO HONORATE 
Rating:
5.0

The staff at this location are very helpful and the service is quick. In and out with no issues.

Jimmy Wright 
Rating:
5.0

My guys took care of me I’ve had to went a couple times over the weeks and they have been amazing

Dominique Freeman 
Rating:
5.0

Very good very cool people clean and easy.

Maya Loudermilk 
Rating:
5.0

Very friendly and knowledgeable staff.

David Moore 
Rating:
5.0

Customer did not leave a comment.

Martin Wood 
Rating:
5.0

Customer did not leave a comment.

Janine Pruitt 
Rating:
1.0

I was charged double for my purchase. Inconvenient.

Addison Holmes 
Rating:
5.0

Good service atención

Kennedyomar Guzman 
Rating:
1.0

The representative was rude and lied. He sent the text confirming I declined the insurance and then added it to the contract. When I pointed it out to him on the app and paperwork he begin to argue with me. The contract had to be voided and redone only after I told him off. Worst experience ever. I felt disrespected. There are other companies I can use for truck rental.

Starr Boller 
Rating:
3.0

Customer did not leave a comment.

harrel norman 
Rating:
4.0

Customer did not leave a comment.

Stephen Carr 
Rating:
5.0

Super Friendly Staff. Easy check in and check out process. Would Definitely Recommend.

Talena Stewart 
Rating:
3.0

I don’t like the check in experience in Charlotte. I want a receipt upon check in no matter how busy the location. I don’t like the “trust me” attitude experienced at KB and also at the Boxmeer location.

VILIS SKULMIS 
Rating:
5.0

Customer did not leave a comment.

Lena Mccorey 
Rating:
5.0

Always friendly and a great experience.

Deborah Woolard 
Rating:
3.0

Customer did not leave a comment.

Antonio Haliday 
Rating:
5.0

Customer did not leave a comment.

Nina Odum 
Rating:
5.0

I rented 2 trucks, a week apart!. Looks like I have to rent another in about 3 weeks. Friendly staff and very accommodating! Definitely would recommend!

FRANCENIA PONDER 
Rating:
5.0

Customer did not leave a comment.

James Cornick 
Rating:
5.0

Customer did not leave a comment.

Ivan Cisternas 
Rating:
5.0

The people are very kind and helpful

Lanre Ladipo 
Rating:
4.0

Customer did not leave a comment.

Jessica Roberts 
Rating:
5.0

This is the best Uhaul experience I've ever had. Everyone in the facility was very friendly, helpful, personable and efficient. Customer care and service was top notch. I enjoyed talking with the gentleman I didn't want to leave. I appreciate everything and will be back when I'm in need of moving services again.

Ashlee Harris 
Rating:
2.0

Truck was in bad shape and dirty. Pick up was dis organized. No dolly that I reserved, keys not left in truck and had to clean it to be able to use it.

DAVID VELASQUEZ 
Rating:
5.0

The customer service at this location is top notch. I would just continue to do the good job you are doing.

Marvin Tyler 
Rating:
5.0

Would use again. Friendly and positive

Andrea Adams 
Rating:
1.0

Didn’t return equipment on time so I was charged an extra day

Devon Pickens 
Rating:
5.0

I would like to see the location to open every day at 8:00am Everything or service was great 😊

GLENN KELLY 
Rating:
1.0

Customer did not leave a comment.

denice harvell 
Rating:
5.0

Customer did not leave a comment.

Paul Ventour 
Rating:
1.0

There was no dolly on the truck when I picked up and I told the person that when I talk with them and I was told I would not be charged and I go to check my email guess what I was charged 50 for the missing dolly and another 7 for dolly rental, now how do I get charged for both rental and purchase of the missing dolly and been calling since this morning and guess what again NO ONE IS ANSWERING THE PHONE...The truck was dirty with paper in the back of it when I pick it up I also told the same guy that as well.

Roberta ingram 
Rating:
5.0

Customer did not leave a comment.

Curtis Riggins 
Rating:
3.0

Customer did not leave a comment.

Wiliam Oliver 
Rating:
3.0

The truck was parked in a muddy location so hard to walk around to inspect. It should have been pulled forward by representative to a suitable spot. The inside had not been swept out there was broken glass and screws etc in 2 areas. There was also a 8” sliced hole in ceiling. Did not discover this until later. Reported issues with truck - not starting and wheel vibration. On returning the owner said it’s a poor truck and one of oldest in system. The rusted battery wire connection needs replacing and something done on the vibration. Also the location had no additional equipment I rented and I had to drive to a different location. I should be compensated for that.

Steve Strah 
Rating:
4.0

Customer did not leave a comment.

Waltier Turner 
Rating:
5.0

Customer did not leave a comment.

Keely Ann 
Rating:
5.0

The area where the auto transport was parked was very muddy. Maybe some rocks, sand or gravel could be poured in the area.

STAFFORD BAILEY 
Rating:
5.0

Customer did not leave a comment.

Johanna Espino 
Rating:
5.0

Customer did not leave a comment.

Tejas Trivedi 
Rating:
5.0

Everyone was extremely friendly and helpful. I was a little worried about driving such a big truck, but I had no problems with it. Everything went very smoothly! THANK-YOU!

Laurie Stimac 
Rating:
5.0

Friendly staff

Evan Robbins 
Rating:
5.0

Customer did not leave a comment.

Russell Guidry 
Rating:
2.0

Nothing. Its just the nature of an old dilapidated gas station.

Brad Bernall 
Rating:
5.0

Staff very polite i recommend this store

Jasmine Vinueza 
Rating:
5.0

Customer did not leave a comment.

William Maples 
Rating:
4.0

Excellent customer service equipment was in excellent shape I would recommend and also use this facility again

James Smalls 
Rating:
1.0

Uhual installed my hitch and wiring. The wiring did not work and no uhual could fit us in quickly to fix it before our trip. Once we got to our final destination, several uhual dealers refused to take the trailer back so we had the hardest time trying to return it. Overall a bad experience and would not recommend.

Isaac Boyer 
Rating:
4.0

We did not have any problems with the drop off. Thanks

Sherlyn Farrish-Barner 
Rating:
5.0

Customer did not leave a comment.

Daniel Willams 
Rating:
5.0

Nothing. Great Customer Service

levi steele 
Rating:
5.0

The staff was very friendly and helpful. KB Autos has a large selection of Uhaul trucks and trailers. Highly recommend KT Autos for your UHaul needs. David

David Moore 
Rating:
1.0

Rude and very disorganized. Facility was dirty as well.

David Solomon 
Rating:
2.0

The guy who installed my hitch took my pin out of my trailer and forgot to put it back in. I got a few miles away and after a few turns, the trailer slammed into my van. Thank goodness nothing was damaged. I fixed the situation and made it to another U-Haul, where a nice gentleman chained the trailer properly and gave me a pin.

Melody Franklin 
Rating:
4.0

Customer did not leave a comment.

Michael Zimmerman 
Rating:
5.0

Customer did not leave a comment.

Ed Hagaman 
Rating:
4.0

Customer did not leave a comment.

Nakiya Cohen 
Rating:
5.0

Customer did not leave a comment.

Arthur Lindemanis 
Rating:
5.0

Great customer service!!

Paul Davies 
Rating:
5.0

Customer did not leave a comment.

orlando rodriguez 
Rating:
5.0

The whole experience went very quickly. The gentleman that helped was top notch!

Michael Gerlack 
Rating:
5.0

Customer did not leave a comment.

Jonathan Vecchio 
Rating:
2.0

Looks nearly abandoned. No place to drop off trailer except clear in the back by other businesses.

Kelli Van Noy 
Rating:
2.0

This is the type of U-Haul location that everyone jokes about. A dirty little gravel lot with 3 or 4 trailers, an office that looks like a condemned building and an employee who acts bothered that you showed up.

Rex Keely 
Rating:
5.0

Customer did not leave a comment.

Sharon Martin 
Rating:
3.0

Customer did not leave a comment.

Katrina Beveridge 
Rating:
5.0

Customer did not leave a comment.

Robert Wylie 
Rating:
5.0

Customer did not leave a comment.

Michael Winslow 
Rating:
5.0

Great people to work with. Treated me more like a friend than a customer.

Briab Cummins 
Rating:
5.0

He was amazing and SOOO helpful. He helped us attach our car to the trailer and was so nice!

Weston Sazehn 
Rating:
5.0

Agent was professional, friendly, and helpful. I saw his interaction with a few other customers while I waited, and he treated everyone well. I thought he did a great job! The facility looked a bit sketchy, although on a second look I could see that it probably just needed improved signage and some freshening. The location was great!

Rhonda Simmons 
Rating:
5.0

Everything is good

Marcos Acevedo 
Rating:
3.0

Customer did not leave a comment.

OBrien Williams 
No reviews have been submitted for this location.

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