Great service, courteous staff
Andre H
Customer Reviews for S & A Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just a thank you.
terri lNothing!
Dennis lNo issues picking up
Darrell DFelt overcharged for the supposed 4 Gallons of gas I was short. Didn’t have the time of day to check the u-haul in as I was standing there and the only customer.
Adam SShop is going through renovations so it was in disarray. The person who checked us out was personable and very helpful. Would definitely rent from there again.
Chris DGet mainframe uhaul system working, we were delayed an hour or more due to not the dealership but uhaul system. otherwise got 10 miles to gallon and great experience
Madonna BIt took me a total of an hour from when I got to the location to pick up my truck. The mobile instructions were very good and easy to follow however I had so many small issues, ranging from the code not working for the key to my truck reservation having to be a different truck number all together. I was on the phone with 24/7 service and they were helpful but I spent 15 minutes or so on hold/on the phone. It was just a hassle and took a while to complete.
Dana MClosed but good spot.
ed kGreat location. Helpful staff. No concerns.
Robert BI had to change my pick up location at the last minute because I had reserved through Ron’s Automotive on the uhaul website a month in advance yet they had no record of my reservation. I’m so thankful to S & A automotive for helping me get the equipment I needed on such short notice.
Dennis CCustomer service was excellent.
Neal Hgreat bunch of guys don,t know if you could make it any better thank you all. SMc
Sam MThey didn’t have a truck at one location so they moved into another and I had two trucks reserved so no one could figure out what to do. So they transferred me to 24/7 people and was on hold for 44 minutes. The back of truck was dirty there was trash in the cab, there were several dents all over truck that weren’t on the pics. I didn’t have time to dispute them all since I was already 2 hours behind just trying to check the truck out. Horrible horrible experience.
ERIC BGreat job from start to finish!!
Wade SDid not receive dolly or blankets that were charged. Have tried multiple times for refund and have not received.
Meg OGuys at the desk were very friendly.
David KSatisfied with everyone involved, not happy at uhaul fuel policy, when I picked up truck gauge was on 1/4 tank.. Filled up to 3/4 tank my gas was $90 and asked to be reimbursed for the$45 worth of fuel... They would not refund me so I'm out an extra $45 🥴
ELIZABETH GDirty greazy floor, and trailer leaks in the cieling
Christopher BGuarantee to have a truck at least a few days ahead of date of planned use.
Leroy Dhad so many problems with the pick up and drop off the app wasnt working right
Patrick MFacility was not professional but I was only concerned about dependable equipment being available- There were no near by locations that had the 6x12 enclosed trailer-
GREGORY BUnfortunately I won’t recommend Uhaul to anyone.
Gregory MTrailer had issues Scissor jack damaged /gears stripped out Trailer brakes not working Trailer unsafe
JACOB AQuick processing and kind staff.
JAMES BFriendly service. Very nice.
larry tSlight smell of smoke
matthew BI drop off after hour
CARRIE MEverything went perfect.
Marsha WDirty cab. Smelled like smoke. Try to report the problem on the app but it kept crashing.
Brad NThe gentleman running the computer was very nice and knowledgable. I got to the building two minutes before closing and he stayed open late on a holiday weekend, so I could get the much needed trailer.
TODD DTommy gates placed on some trucks would be helpful.
Richard JHard to find door, parking lot had almost no room to park the trailer, worker "didnt know the trailer was coming". I was not texted like he said I would be.
Brock RU-Haul website didn’t work, sat in parking lot for over an hour and a half trying to complete online pickup. Truck was available but had no way to get key. The customer service was very good and got me into truck. U-Haul website sucks! Customer service and pickup area very good!
Stephen Don top of it.
brett eThe truck ran ok, but it didn’t sound like it would hold together. The office was messy and not very neat or clean.
Linda RWe had to go through all the reservation questions 4 times. We ended up not getting the size truck we reserved or the furniture pads we reserved. Called U-Haul many times and were told repeatedly it was our fault.
Dhananjaya REmploye not very friendly, they didn't check all the lights on the trailer.
Madison BIt would have been nice to have more than a quarter tank of gas to start, but it was not a big deal.
Nicholas FFigure out how to lower the price per mile, I spent $150 between the rental and filling it with gas. I will buy my own trailer and a receiver hitch instead of ever renting from Uhaul again and I'll save money
Mason S