Customer Reviews for K Mini Mart
(U-Haul Neighborhood Dealer)

Rating:

3.0

Had to pay extra to rent a ball hitch and was not expythat as there was no indication anywhere in my rental agreement that a ball hitch was NOT provided.

Rating:

5.0

Keep Haben and double his salary

Rating:

5.0

Amazing customer service, will definitely use this location every time, and highly recommended

Rating:

5.0

All good

Rating:

3.0

There was no fuel in the truck have the truck full and make the customer refuel it because leaving it that low isn’t good and can cause condensation

Rating:

3.0

Ensure the truck bix is cleaned inside

Rating:

1.0

Customer service was poor, shady billing and they end up removing money from your card without your consent. Got billed twice. Got the truck on an empty tank and they still wanted me to bring it back with a 3/4 tank stating that they will charge me while in the contract it states that "if I bring the truck back with a gas below what I got it when I picked it up, I would be charged" and that was not the case.

Rating:

5.0

Great spot, super helpful would recommend

Rating:

1.0

Deplorable customer service from both the staff and U-Haul. The app was of no help and did not support an easy pick up. The pre-authorization on my card was for rather large amount despite me sharing that my mileage would be low. The vehicle was filthy inside, smelled bad and was parked a far walk from the location down a local street with no safe cross walk or sidewalk access. When I requested to change the number of days I was renting the unit for the person at the front counter simple laughed at me and said my card had already be charged and it was too late. Truly disappointed that he made no effort to recover this situation. When returning the vehicle I was told I needed to park nearly a half mile away and walk back for key drop off. Inconvenient, disappointing and I would like to hear back from u-haul. This location should not be allowed to carry the brand.

Rating:

4.0

Well organized and ready to go as booked. No problems with the unit, billing or returns. Staff was friendly and helpful

Rating:

4.0

The text message sent out about check in should indicate that you need to watch the video and do the process before you drop the keys. I had trouble and could not complete it because I had already dropped the keys as I was instructed at pick up.

Rating:

3.0

Let customers know that the Uhaul truck does not come with a lock and that the back door doesn't lock. This would be helpful to know ahead of time for long-distance moves so the customer can buy the lock in advance and be prepared.

Rating:

3.0

The employees on both sides ( the pickup location and the Drop off location) were great.

Rating:

5.0

The staff was very helpful and informative. I really felt that they looked out for our interests and wanted us to have the correct product and contract.

Rating:

4.0

Was a bit late as operator was out a bit about the customer in front of me takes longer than expected, about 30 mins. (I only takes about 5mins cause I pre booked)

Rating:

1.0

Location was only a lot with cargo vans no personal contact.

Rating:

1.0

Truck what I order online was not available in some reason. And I need to figure out with the office. After drop off the vehicle the front desk worker took the keys and that's it , don give me any paperwork say my he send me on my email. 10 pm I don't get any email.

Rating:

3.0

Location was out of my way and the trailer was store off grounds. Overall fair experience and no major issues, close to the canadian tire which was convenient for trailer attachment parts to make the brake lights work

Rating:

1.0

We were told we had to go to 3 different drop off locations for everything. Absolutely ridiculous and not streamlined at all.

Rating:

5.0

I met a great person

Rating:

3.0

The business parks their trucks in a residential neighborhood, has an empty parking lot, but doesn’t let their customers park their personal vehicle there. Instead they tell the customers to park their vehicles in the residential neighborhood around them. Just plain weird.

Rating:

5.0

Better signage for drop off box.

Rating:

5.0

Nothing major. Maybe update the check in pictures. The decals had been removed from the truck and the pictures still showed them on so I had to upload new ones before leaving but other than that everyone was very helpful and the truck ran great.

Rating:

5.0

the person at this location was awesome, very professional and cheery, was the best uhaul customer service ive ever had in all my rentals, 5 stars

Rating:

5.0

Excellent customer service. U-haul has a super friendly and knowledgeable customer service representative at the counter. This is the 4th rental I have had at this location in the last year or so.

Rating:

2.0

I arrived at the location & had to drive another couple miles to his other lot. Very inconvienent when there was a location 1/4 mile from where I arrived at. No option to change location as they had the trailer booked already? Next time I will be more diligent as Uhaul personnel are shady on their contracts.

Rating:

5.0

I will call again for a rental

Rating:

1.0

Location was closed when we arrived, the workers didn't answer the phone and arrived 45 MINUTES after our scheduled pick up time. There was many people waiting to pick up their Uhauls. Workers were unapologetic and rude.

Rating:

5.0

Very friendly staff, above and beyond customer service

Rating:

1.0

Rude staff that ignore you for 20 minutes while they are gabbing on the phone (not with a customer, personal call). No inspection done when you pick up the truck. When you return the truck all they look at is the odometer, then when you go to get the balance of your deposit they try charging extra, refuse to process the refund then tell you to leave with no paper work. When I finally got my invoice from U-Haul there was a $50 cleaning fee, then never looked at the truck when I picked it up or dropped it off. Complete SCAMMERS

Rating:

5.0

This location is great. They go that extra step on short notice, support etc.

Rating:

5.0

Everything went super smooth. No point of improvement I can think of. Thank you for providing this service.

Rating:

5.0

Good

Rating:

1.0

Maintain equipment, do what you say your going to do

Rating:

1.0

The salesman was less than useless. Didn't even try to help. And the truck was a mess.

Rating:

5.0

I wish the location was open for a bit later so that I wouldn't have to go through the process of inspection myself, 6:30pm is kind of early to already be closed.

Rating:

5.0

The gentleman at this location is beyond kind and helpful. Wonderfully happy man

Rating:

5.0

Fast and friendly.

Rating:

4.0

Customer service person was pleasant and helpful.

Rating:

1.0

I had booked U-Haul many times , this was the worst Customer service I had received. The employee wasn’t attentive . I had to attach the trailer by myself and when I asked the employee if I attach it properly the employee just said “You did a good job “ instead of checking if it’s fine. He needs to improve his customer service.Sadly,I will not be going to that location for the service anymore.

Rating:

1.0

I have made a complaint on the owner or manager of the K mini mart property as well as about the manager who was taking the order (U-haul employee)

Rating:

1.0

The payment was very expensive

Rating:

4.0

The agent was fast and gave clear instructions . Very good service.

Rating:

2.0

We were told we needed to return the trailer by 9:00 a.m. because there was someone picking it up at 9:00. When we arrived at K Mini Mart the U-Haul office was closed and the car wash person told us we needed to drop the trailer off at the Edmonton Inn down the street. We did so and there were other trailers there the same size so we actually didn’t need to return ours for someone else at 9:00 a.m and in fact there was no one renting at 9:00 so that wasn’t even true! We returned to K Ini Mart and had to wait about 15 minutes for the U-Haul agent to arrive to confirm that it was correct that we had dropped off the trailer at Edmonton Inn. Information and requirements were never clear for pick up and drop offs. I was NEVER told I would have to pay per day for extensions. Customer service on the call centres was excellent however and very service oriented and helpful.

Rating:

5.0

Awesome customer service!!!

Rating:

5.0

My pick up location was changed from my original booking. It wasn't an issue but I preferred the original location. Staff help was excellent which was most important.

Rating:

2.0

Would have rated it high, but charged me an extra day even though I had the trailer back in the same spot on time. On bill says I checked out at 8:57am, dealer opens at 9:00am, Wednesday. Which is not really true as the location of the trailer is a few blocks away, so the time I get there and hooked up it was at least 9:10am. Again dropped out trailer, Saturday morning, struggled a bit with the weight to get it off my hitch, once done. Took picture which says 9:01am., which I was told to do by pick up guy. Had I brought the trailer straight to the office, I would have been there before the 8:57am. Anyway, went to the office, chatted with a guy, showed picture of drop off. Contract was 9:00am, which trailer returned in that time frame, it would have been there even sooner. Never expected to get charged extra day, because the office pick up and drop off location was blocks away. Anyway, phone in to get extra day charges removed. Says pending. Overall, the staff was friendly and helpful, and I am hoping this was just a case of human error. This should have been checked before being charged.

Rating:

1.0

Staff was rude and pushed us to another location

Rating:

5.0

It was not terrible but I have seen cleaner equipment. The floor on the trailer could have been wiped/moped

Rating:

4.0

I was concerned that the mileage rate I was quoted 69 cents /kilometer was changed to 99 cents per Kilometer at the time I completed my rental. Although the increased price was not prohibitive I am quite concerned that the price I was given at the time of booking changed without notice.

Rating:

1.0

Staff are rude

Rating:

3.0

I dropped off outside of office hours. Overall great experience with uHaul! Thank you!

Rating:

1.0

The person needs to improve his customer service skills. He was very unprofessional and make things more complicated.