El cliente no dejó un comentario.RoseMarie K.
Customer Reviews for K Mini Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing, it was perfect. Great customer service experience!Reashelle B.
El cliente no dejó un comentario.Wade J.
El cliente no dejó un comentario.Khalid H.
Ordered truck for 9am pick up with a dolly & 10moving blankets. Arrived at location & was told I was lucky to get last dolly as it was first come first serve. Then he gave me keys to the truck the dolly & the blankets & told me truck was parked down the side street. Had to take dolly & blankets & walk down street to get truck. If you pre arrange a pickup time with the equipment you ordered with it one would expect the truck to be loaded & at the front of location for pickup.Darwin H.
El cliente no dejó un comentario.Lyman M.
El cliente no dejó un comentario.Dylan W.
The website is horrible. Didn't show most locations for me to book, start times seemed completely arbitrary, booking length didn't reflect what was actually available, order editing didn't give me all the options for locations.Orion A.
More free cornchristopher H.
El cliente no dejó un comentario.Neil H.
Dont wear masks! customers and staff cannot tell what each other is saying. THIS IS A SAFETY ISSUE. when renting a vehicle.Andrew P.
Nothing. Uhaul got me out of a real jam over the long weekend. Well done.Jason C.
Very effecient and respectable.SIMON KANE AMOS A.
I got there for a 10am pickup n manager did not arrive until 10:15am and then answered a phone call and talked for about 15-20 min about a stolen vehicle and i can even tell you the persons last name!! Then he does the contract and explained nothing except when i asked questions. He seemed put off having to answer my questions. Then i was not allowed to park on the property and it was suggested i could park in the superstore parking lot!!!! He finally came outside and i was ready to do the inspection n check the gas gauge. It was at 5/8 and i filled it to 3/4. I had to rush to get the vehicle back by noon and he commented that i got back at 12:07. Then he said we would agree to disagree about the amount of the gas that was in the vehicle. What an ASS HATTerry K.
Keep doing what you're doing !!Rasheed B.
This location is a scam, the person changed my deal to be 4 times more expensive than what I originally wanted.JiaHui T.
Dismissive staff, a bit off putting. Retuned unit got home and received a text that the truck was still due back in 2 hours. Tried to call but the phone was not in service. Drove back and the staff we're playing on their phones and said they were too busy to check it on and if I really wanted I could do it myself. So nice truck, good location, just use the self check in and out for better service I guess.Christopher C.
El cliente no dejó un comentario.Peter O.
Everything went great and no improvement is Needed that I'm aware off.Levi W.
El cliente no dejó un comentario.Quinton H.
El cliente no dejó un comentario.Janice D.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.Emile N.
The guy was fine. It was just lacation was hard to access. No car parking was also a bad factor.Yasuko H.
El cliente no dejó un comentario.Joseph T.
El cliente no dejó un comentario.Jennifer G.
El cliente no dejó un comentario.Amanda E.
I booked a guaranteed booking but my truck was not available at the time I booked. The day before my move they called to tell me it wasn't available until an hour later than I had booked it, messing up my moving schedule, and they did not give me the $50 credit for not honouring my reservation.Kevin W.
Booking a truck through the website was difficult and confusingKathryn P.
El cliente no dejó un comentario.Matthew G.
El cliente no dejó un comentario.Andrew P.
El cliente no dejó un comentario.Jordon M.
El cliente no dejó un comentario.Ioan-Tudor A.
Nice customer serviceSimon W.
Excellent customer service, prompt, friendly and very clear with all instructions / details. Thank-you!Tait C.
The gentlemen checking us in was extremely rude and condescending. Also we booked a 20ft truck but he gave me a 15ft van. We reserved it for more than 24 hr as per the uhaul manager booking but he wouldn't rent it to me for longer than that and made me call his site superintendent. So I had to come back the following day for the same truck that day there from the previous night. I would never recommend that location or would use uhaul again. I'm extremely disappointed and it was an insanely negative experience.Zoriana W.
Our customer service rep was very good and very courteous under difficult circumstances- a line up of people and a uhaul computer system that was extremely slow and at moments not even working.John M.
El cliente no dejó un comentario.Edwin M.
Improve customer service at this Kingsway location. Do not be rude, do not be disrespectful, do not discriminate to customers.Ashley B.
The staff was very short and abrupt when answering my questions and concerns. It wasn't a pleasant experience.Elizabeth M.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.Manzah-Kyentoh Y.
Best service I have ever received from renting a vehicle. Give those people a raise, they deserve it!!Melanie S.
The ride is quite uncomfortable (10ft truck). The arm rest is really poorly set up which means the driver could end up with a strain. Not impressed be the vehicleUsukuma E.
El cliente no dejó un comentario.TODD E.
El cliente no dejó un comentario.Andrew M.
Staff were incredibly helpful, very well-trained, organized, and efficient. Booking online and confirming location/equipment was very confusing/challenging. We were not expecting the rental to go smoothly. The staff at K Mart exceeded all expectations, making this one of the best rental experiences we've ever had.Daniel P.
When I go to Home Depot to rent a van, the experience is better. Home Depot cost is approximately the same but theirs is an upfront cost whereas U-Haul sucks you in to thinking it will be cheaper. This might be a good strategy for getting new customers but I do not think it encourages repeat business.Donald K.
El cliente no dejó un comentario.RYAN V.
El cliente no dejó un comentario.Joanna P.
0 help from the employee getting the trailer hooked up properly.Kurt L.
Very disappointed with the customer service. The staff there kept saying it is a new vehicle, I don't want even one spec of dust in the vehicle. Gave us a cloth to clean the car from inside before returning it. Very demeaning behavior. I will never come back to this location. After returning the car when we were walking towards the truck to get it inspected, he kept saying I hope you didn't scratch anything and I hope it is very clean from inside. I have never experienced anything like this before. Horrible! Horrible experience!! I have used U-Haul services before but nothing as disappointing and horrible as this one!Kevalkumar P.
El cliente no dejó un comentario.Ahmed H.
Very professionalKen D.
Service rep should took a documented walk around inspection of van prior to driving it away, this was not done...RMRandall M.
Owner very thorough and pleasant.Patricia W.
El cliente no dejó un comentario.Graeme J.
El cliente no dejó un comentario.Lynnien P.
The overall experience was excellent. I would rent that van again and from that location.Dragan M.
Friendly and efficient service. Highly recommendedAhmed H.
Little improvement on customer service and if the staff can tell we need to fill gas before returning will be great. Seem like was not informed and had to pay extra.Hanuwantsing M.
El cliente no dejó un comentario.Cyan L.
Poor customer service. The people running this location need to learn how to speak to customers.Massimiliano C.
El cliente no dejó un comentario.Timothy F.
They didn't have the furniture pads and only had an appliance dollie they didn't put it in the truck. They didn't tell us they didn't put it in the truck, so we had to go back and get the dollie.Peter L.
El cliente no dejó un comentario.Jamie N.
Rude condescending staffTimothy G.
No issues with the representative I worked with or the check in process, I received good service. My issue is that I had to move my personal vehicle somewhere else (street parking) because "the owner will have it towed if I leave it parked in this lot" (the same lot where the U-Haul truck was parked). Not great service there due to the owner.LOREN L.
U Haul should not charge customers same price when we request 20ft and get 15ft we still pay the same. Does not make sense.Ysobel C.
El cliente no dejó un comentario.Frida K.
The person checking out the truck to me was very friendly and helpful. The truck was ready and waiting and he got us on the way quickly.PATRICK R.
The truck was missing a side mirror on the driver's side, which I had no idea was supposed to be there. The policy of trying to match the gas gauge to what the last customer left is blatantly predatory, because matching is nearly impossible - meaning the customer will more times than not fill the tank higher, and of course Uhaul will not reimburse you for that. And if you're under: too bad, now you need to pay a bunch of arbitrary fees and I'm not convinced that Uhaul actually puts gas in. You should get the truck with the tank full and leave it with the tank full.Scott S.
Guy behind counter was rude and van was dirty.David R.
Horrible customer service, they need to learn to talk to their customers with respect and manners.Meron E.
El cliente no dejó un comentario.AMANDA S.
El cliente no dejó un comentario.Chanelle S.
I call to book a UHAUL then the guy said NO & when i did it o line it's available ðŸ˜³Joemar D.
El cliente no dejó un comentario.KENNETH S.
The truck I Picked up was ran poorly. Trying to back uphill to the house to load up, it kept stalling out. When I was returning it, attempting to park it where told, it again stalled as I was turning causing power steering to cut out and the front tire to go over the curb and onto the grass. The truck would not start so I was unable to move it. I went into the K Minimart, told the representative what happened, and started telling me I was 3 minutes late. He then came out to look, called his boss and told him I had "crashed the truck". Really? One front tire was up on the grass. He refused to close off my contract, and told me to come back the next day. After 45 minutes, using my own truck and tow rope, got the Uhaul unit off the curb and parked properly.. When I returned the next day the manager was very nice, told me I should of just left it where it had stalled out. Apparently I shouldn't have moved it, yet his representative didn't say anything while I worked in vein to straighten it out.JOHN M.
Great guys here who do a great job! Highly recommendShayne K.
El cliente no dejó un comentario.Edward L.
The guy changed my original booking snd rebooked at this location. Which wasted my time but later told me not returned by 4 hr I will be charged additional late fees (even though he wated my time!).Md M.
The Gentleman in charge at his place was very rude and dismissive, I originally booked my truck for 8 am to 4 pm. I got a call to say that I could not pick it up unit 4 pm which totally messed all our plans. I collected the truck on the day at 4 pm and returned it at 7.30pm and put the keys in the drop box as requested. I got a call at 8.30 am on Sunday morning to say that I had not returned the truck! I explained that i most definately did and had and asked if he had even looked outside to see if it is there! he had not even checked that before calling me to say it was not there! No apologies for the ridiculous call, terrible customer service and very rude!!Lynn B.
El cliente no dejó un comentario.taltum K.
Make the Sherwood Park location available to me. All of my recent rentals have had to be from Edmonton locations.Brett B.
Quick and easySheri-Ann B.
El cliente no dejó un comentario.Seyed Nima M.
El cliente no dejó un comentario.Lance M.
El cliente no dejó un comentario.Anthony G.
El cliente no dejó un comentario.Bin L.
El cliente no dejó un comentario.DwYne S.
Vehicle indicated it needed an oil change, the tire pressure was low and the radio didn't work.Francis M.
Pushy people. Lied and said truck was rented to try and get more money out of us. Didn't tell us equipment reserved wasn't available until arrived. Didn't offer us help in finding a truck when we wanted an additional one the following day. Wouldn't go back.Ashlee K.
El cliente no dejó un comentario.John B.
Make sure that other customers don't choose this location if they have a 26' U-Haul. It is too big to be parked here.Adam L.
We got a flat tire. The tire repair guy said the tire was weather cracked. I suggest it Should of been replaced before it was rented. The incidence interfered with our plans.Glen B.
El cliente no dejó un comentario.Wallie S.
Customer service itself was okay, but vehicle was not clean, and they didn't have the furniture pads I had orderedAmy S.
Wash the exterior of the truck before customer arrives.Joshua D.