El cliente no dejó un comentario.Alan H.
Customer Reviews for K Mini Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I oredered a uhaul on the northend, at 5pm the location and time was wrong leaving us to scrambble to get to downtown to get the uhaul size we had ordered originally!! All i got from the service depart was sorry he must have made a mistake when you called... i had both text messages confirmations the wrong one and the right one. Very disappointed ðŸ˜ž next time i move or require a truck, ill look into another company for rental service. You need to get times and location correct this is important in a move . The whole reason people call to book in advance is so they have the equipment reserved.PROKEY A.
Very poor serviceJessica M.
Solomon was very professional.Colin W.
El cliente no dejó un comentario.Ryley H.
Hello, The truck was fantastic however, I have 2 concerns. First of all, when I went to pick up the truck from K mini mart, the guy there told me that the car is not at this place and you have to go to another location, which is edmonton inn, to pick up the truck. I dont have a car so I had to walk around 15 mins to pick up the truck. Also, when I went back to return the car, the guy there told me that I have to drop it off from where I picked it up and return the key to him.As a result, I wasted 30 mins of my time just to pick up and drop off the truck which is very inconvenient and frustrating. My second concern is that It is written on the confirmation I received when I booked the truck that the km's price is $0.79;however, I found that I have been charged $1.27 per Km as written in the receipt. This is my first time to make business with u-haul and I think it is going to be the last time Thank you your timeKarim S.
El cliente no dejó un comentario.Mahmoud A.
I thought the customer service was great, however the fact that I had to walk over a kilometer away to pick up the truck was definitely not great. It put me behind schedule and was unexpected.Joshua T.
El cliente no dejó un comentario.Irene S.
The address is incorrect. If one googles the address that uhaul sends you, it will send you to the k mart, while your vehicle is actually down the road at a different location. And though the gentleman at the k mart helped me. He made it out to be my fault going to the wrong location. If I click a hyper link of an address that uhaul sends me, I should be sent to the correct location. Then at 12 am after trying to drop the truck off I spent about 10 to 15 minutes trying to upload the photos needed to finish the transaction on the uhaul app. I ended up finally giving up on the app and used the website which worked.Jesse B.
While the vehicle was clean, it had a hazard warning on the dash about a tire pressure monitoring system, and the vehicle ran quite rough. The vehicle wasn't even at the location for pick up, but at a hotel nearly 2km away. The attendant was rude, overly curt, and while he provided the service required, I wasn't expecting to have to sort through plastic bags of furniture blankets, much less get told some were missing after confirming that all of them were there. Even went to the effort to fold them properly, as I was warned that I needed to do lest I get charged $25 for that service. That is ridiculous. If this is the kind of vendor Uhaul licenses to operate their vehicle rental, then you need to reassess that location.Ryan H.
El cliente no dejó un comentario.Steven L.
Clean the bugs off the front windshield prior to the rental.John P.
El cliente no dejó un comentario.Matthew O.
Well first of all the person I was dealing with was sketchy and you cound not understand him. And he had bad attitude. Terrible experienceGregory P.
Great people working at this location. Highly recommended.Shayne K.
Everything things perfect, But why ask birthday? driver license should be enough, at this time people have a problem by scums.Abraham A.
my issue is not with the location I used, but with the U-Haul website and its lack of clear communication. You advertise 24/7 service and the ability to pick up a vehicle an hour before the booked time, but there is no mention of the fact that not all locations participate in this service and some only offer in person delivery of a vehicle. That was the case in this instance. I showed up an hour before expecting to take receipt of the vehicle via the online process, only to find out that it wasn't available at that location and consequently had to wait for an additional hour until the location opened. Advising your customers as to whether or not that service is available at the location they are going to would avoid the frustrations I experienced. Same issue when I went to return the vehicle after hours. The website could not confirm my location, despite my phone have all the proper settings and permissions for the website to do so. Consequently I had to go back to the location the next morning to return the vehicle in person. More frustration and wasted time. When you offer a service to your customers, with no indication that not all locations offer that service, a customer expects to be able to avail themselves of that service if they so chose. When they attempt to do so, only to be advised at that time, for the first time, that they can't is frustrating and calls into question how serious U-Haul considers customer service.Cole M.
El cliente no dejó un comentario.shane B.
Online we were able to reserve the u haul for an 8 am pick up even though the store does not open until 9amGarth M.
Absolutely NO HELP from these people. EXTREMELY difficult to deal with. OVERPRICED on their supplies. DO NOT GO HERE. TERRIBLE EXPERIENCCE. I CANNOT STRESS IT ENOUGH READ THE GOOGLE REVIEWS!!!!Derrick R.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Linda B.
El cliente no dejó un comentario.Chadwick B.
El cliente no dejó un comentario.Franjo K.
El cliente no dejó un comentario.Dennis K.
Thanks you guys :)Jeremy K.
Booked a month early and got a call the day of indicating they had no moving pads or dollies that I rented. Then the truck is parked 2 blocks away from the office. Truck drives poorly as well.James B.
Very helpful and accommodating and the truck location is across the street from a Canadian Tire gas bar.Peter R.
El cliente no dejó un comentario.Zachary W.
Super friendly staff.Pierre V.
The location has customers pick up the trucks at a different site 1.5 Kms from the check in site. Also, I paid $100 more at this location than I did the week before at another location 5 kms away. I rented a smaller truck this time than I did the week before and for the EXACT same amount of time. I was surprised at the price difference!! I didn't bother to check as they both stated $19.95/day. This location however charged 89 cents a km whereas the other location have some free kilometres. So my move a week later, two different haul dealers in the same city, cost $100 more. For shame!Gidget B.
El cliente no dejó un comentario.Allyson C.
I was told the truck was low on gas at 1/8 of a tank but it was literally on empty. There was trash and broken glass in the cab of the truck. None of the blankets or dolly I had ordered were available. There was no windshield washer fluid. The radio didn't work, and even the horn didn't work. This truck should not have been on the road.Jay M.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Deverell C.
My experience was terrible, I was treated poorly by the two men who I spoke with. One was the manager. An absolute fuck around to get a damn trailer. These guys start work at 9 am on a Friday lol the employee I dealt with had no clue what he was doing or talking about. I would stay away from this locationtaylor R.
The truck was not cleaned out before use, especially during covid I would not recommend this location to anyone. I had to drop the vehicle off down the road with no information of that because the worker didn't want to drive it themselves. There were old contracts in the vehicle and garbage when I got into the vehicle. I wouldn't recommend this location to anyone period.Michael L.
El cliente no dejó un comentario.Alan H.
Easy drop off location. Worked out great. Thanks.Lianne B.
I thought i could collect with my phone. Had to go in, get keys, and drive down the road to collect the van. Same on the way back. Also gas wasn't filled so made it hard to determine how much gas to add at the end. And warning lights were on on the van.Nicole M.
The man I was dealing with was rude and did not know what he was saying. I was given the wrong info and treated very poorly after this. It was great to be given the middle finger by an employee over there own mistake. I'll definitely do my best to avoid uhaul from now onDylan L.
clean and oil the ratchet for the tie down'sJason C.
El cliente no dejó un comentario.Marianne R.
Every thing went smooth , awesome serviceTerry G.
El cliente no dejó un comentario.Alexander L.
Do not offer pick up at this location when you have to walk 30 minutes to get the keys in a SundayKatherine C.
So disapointed experience. I booked a truck but when I reached the place, the address was not the one shown in the website. Then, a person in this "wrong place" gave me the directions. However, when I arrived in the "right place" nobody was there. So, took me couple minutes until the responsbile showed up. I will not recommend this company for whom be interested.Jose R.
I'm really appreciate and nice service Thank youHabte B.
When we picked up the truck the gas cap was off gas and all over the ground someone had stole gas..Didnt like the pick up location then go else where to pay..the customer was great.Frank L.
El cliente no dejó un comentario.Scott L.
Location is not at the address specified. Had to go to 3 separate locations to complete this process; 1-the address on the reservation which sent me to 2-a car wash station to pick up the key and go through the rental paperwork then they sent me to 3-the hotel parking lot where they store (some) of their units. What a crappy system.Lee M.
El cliente no dejó un comentario.Heather M.
It perfect and easyHussein A.
Sulamon went above and beyond to secure a truck at month end for us to move equipment.Alan H.
Better equipment maintenance at all time.Thiet L.
Easy Pesy.Neil A.
I had a bad experience with calling the number provided by uhaul for this location. When I called to ask information he was extremely rude to me and hung up on me. I filed an official complaint with uhaul regarding this. We had a hard time understanding where to go and had to go to three different locations to find the vehicle. I also am not impressed with the reserving process. It made it seem as though the location and time of pick up was in my control but came to find when I got a phone call confirming my reservation it was nowhere near my home and not the desired pick up time. I feel you need to do better with this part and only allow people to choose from options that are available in real time.Benjamin P.
El cliente no dejó un comentario.Donovan C.
El cliente no dejó un comentario.Mathews E.
Update your drop off and pick up locationsMarcel L.
The app did not work for uploading pictures. It took a whole hour to get approved after I used the website pick up option. The instructions for the ignition key said a black box with a code which wasn't the case. There was somebody parked there who had the key which I had no idea initially he was a Uhaul employee. The box was also on the other side of the parking lot and not marked at all with any sort of directions from where the truck was parked. The gentleman there did however show me where the box was. Other than the bit of hassle picking up and the app not working everything else was good.Dustin S.
The drop off was easily the nicest part of the experienceCalum H.
When I made my reservation for the truck and tow dolly, I was told they would be able to be picked up at one location. After waiting 45min in line to pick up my truck and dolly I was told I would have to go to another location to pick up the dolly as theirs was still broken and had been broken for a long time. I was all alone with no one to help me so I had to drive with a full load to pick up the dolly at a different location. Only to then have to drive back to the original Uhaul to pick up my car and put it on the dolly. Because of Uhauls negligence it cost me 3 extra hours in an already exhausting few days moving. When I got to the second place to pick up the tow dolly the manager said they weren't qualified to load my car for me. So I had to go back to the original location to get my car put on the dolly properly. Very disappointed in Uhaul!!kim M.
El cliente no dejó un comentario.kim M.
El cliente no dejó un comentario.Kenneth C.
I never got a furniture dolly and I paid for it. The personal at K mini mart does have a clue about customer service. They do not provide the complete information. If you call to inquire something, they provide incomplete info. And hang up the phone. Personal is very rude.Lakshman S.
my only suggestion would be to have a broom in the box of the uhaul so that it can be swept out. Just one less thing to worry about while moving.Helena A.
El cliente no dejó un comentario.John C.
I would of liked CLEAN vehicle!!William E.
El cliente no dejó un comentario.Tina B.
Address needs to get updated. 56 Airport Rd is incorrect. However we did locate trucks around the corner. Great service!Julie G.
Not much. Great service on phone and personal representatives, made overall experience excellent.Chris M.
This location was harder to navigate it is not open on the day I scheduled pick up which is fine I did the mobile pick up and was able to locate the unit fine. The lock box location was not disclosed I managed to find it in behind the hotel the units were parked at and the wait time when I was trying to call for help was 71 minutes. My only suggestion would be to give more detail, units were in different location from the site address and lock box was randomly placed between the two. The location rating is purely based on the fact that there was no indication as to where anything was.Kacie R.
El cliente no dejó un comentario.Gillian K.
very easy to deal withMichelle H.
We were scheduled to pick up the truck for 9. It was 10 am before we were able to get the truck. The sales rep was pleasant. I would suggest more than 1 sales rep be available for this business. The truck had a sticky spill that wasn't cleaned up.Sherri B.
Extra employee for checking in for Sat morning movesLori H.
El cliente no dejó un comentario.Damian S.
Make sure that the unit has enough fuel .adam S.
All the issues were totally out of u haul control - having to be outside obviously makes the technology have issues. People just need to have patience and read reviews and prepare themselves for a rental.Bridget V.
El cliente no dejó un comentario.Tara H.
I had no issues at this location. My problem was I had rented a uhaul at a location closer to my home and that location forgot to place keys in the box for pickup which made me have to call customer service and be redirected to a location farther away.Clayton J.
We were notified to pick up our vehicle at a certain location through the truck share option and yet the vehicle was actually at a location down the road. Thankfully the clerk at the location our truck was supposed to be at helped us figure everything out. But how inconvenient and a big time waster.Heidi-Ann W.
This particular address was incorrect. We walked in to the U-Haul pickup place and the person inside told us the address was incorrect and it was the other U-Haul pick up on the other side of the street and back. He said it happens a lot.Darien C.
El cliente no dejó un comentario.Lindsay G.
everything is excellentSARABJIT J.
This location says it's open at 9 on the uhaul site, but is actually open at 9:30. Plus there was no one there at even 9:30. There were about 8 groups of people waiting this morning. Most of us (or maybe all of us) had done the online checkin. It was a complete waste of time. I didn't get the dolly I had reserved, there weren't enough and the other people there needed their dolly reservations more. I was charged for the dolly anyway, though I did get the $50 reservation guarantee credit. Then, to top it all off, there was no one there when I went to return the truck at about 1:10 PM. Awful, awful experience.Chelsey G.
recieved a call from a "Darren" that we did not return the truck. received the reciept for return, called the 1-800 number and they confirmed the return. Left a message with "Darren" and no reply. No issues with the specific location, polite and friendly.Chris L.
Very good location providing excellent ServiceKesh M.
It didn't open until 9:30am, poorly staffed, and doesn't do self check-in. The WEBSITE also crashed repeatedly and could not sign my vehicle back in.Bradly L.
We received a phonecall 20 minutes before our booking time, to tell us that the sheets and dolly we had booked would not be available unless we turned up immediately to collect them. Apparently the location is too unsafe to leave the items in the truck and the person delivering them was not willing to wait until our booking time.Angela M.
The owner of the business was not present when we arrived to pick up the truck, we were calling him and leaving voice messages without getting any answers; finally he showed up but by the time he did it and processed our paperwork, it was already 2:20 pm so this was not okay for us since we booked the rental from 2:00 pm to 4:00 pm. The delay was not to our benefit at the end.Jaime Z.
He was great and was patient with us, thank you for the fantastic service.Shayne V.
El cliente no dejó un comentario.Cori M.
Horrible experience. System crashed, waited an hour to get a truck. It was promised a contactless experience. Also, I got charged three times and the system said it had a problem with my credit card, I need my reimbursement!!Fernando A.
The system was awful, since I booked my U-haul at 107 st. But when I went there, the receptionist told me there was no information about my reservation on the system and after some arguments and calls, I'm told that my pick up place is changed to Airport Rd, why? I don't know, It was wasting time for me and the worst case was that the guy at the second location didn't treat me well, no sorry, no apology, and nothing else! , just too strict and said I had to return the truck at time, otherwise I would be charged for two days! I got surprised as well as disappointed of this awful customer service!Sayedabbas S.
El cliente no dejó un comentario.Jason P.
Solomon was very helpful and explained everything thoroughly. The after hours drop off process was great.Glenn S.
El cliente no dejó un comentario.Saad N.