Great people. Their service was outstanding! Thank you so much 😀
LINDA R
Customer Reviews for Jz Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to book online. Customer service was excellent. Very professional, friendly and helpful.
Stephanie SOutstanding service.
Annie CVery helpful very fast and very easy to work with will always do my business withe eufaula U HAUL
Rondo KVery friendly and helpful
Lonnie MVery helpful & understanding .
Jana AGive me back the money because the dolly wasn’t in the Uhaul
yolanda iFirst, the website quoted a different price than what I had to pay on moving day, almost 3 times as much. I had movers scheduled and was in a bind and had to rent the truck. Second, I was told more than once that I would be refunded for the miles I did not use. After the move, when I called the UHaul 800 number to get that refund, I was told that was not the policy, I was not allowed a refund. Make sure your employees know the policies and give your customers the right information.
Jerri MNot their fault they had to charge me
GARY HNo ramp on the truck. Everything worked as I needed though. Quick and efficient checkout at the store. Nice people!
Gaige AThe self return online kicked me out and also kept changing to French I was only able to send 2 pictures. But I have the others if needed
Thomas LThe lady doing our paperwork did not know what she was doing. We had a 10a reservation and neither truck nor trailer was ready when we got there , not to mention the only person that could go get them (employee) had not arrived to work yet amd we had to wait
Desmon BPoorly maintained area
DANIEL BWhen renting the uhaul. First I called 1800gouhaul, they informed me that in order to use disabled vet discount would need to go to location. I called location and they stated all was good, and would apply disabled vet discount upon arrival. When I got there, they stated do not give discounts. So I was lied to from the get go. So I am sadly disappointed. Only reason I went through uhaul was that they offered the discount. Instead ended up costing me more than if I had went through competitor.
Wendell TThe size I had reserved hadn't come back yet so they upgraded me for free.
Susan LFirst of all the location I dropped it off there was no one there and there was a note saying he was on a "test drive" and to call the 405-609-0517. The time was 12:54pm. They charged me for the full 2 days instead of just charging me for the 1 day. In addition when I called Jason, he said to park and disconnect the trailer myself. Please understand that I am 74 years old and with the little help from my grandson we managed to get it off the trailer hitch. This to me is unacceptable. I would like a refund of 1 day of rental if at all possible. If you have any questions please feel free to contact me at 918-689-0317.
Neomia CWe just dropped off after hours, didn't go inside or see anyone.
JACQUELINE FThe truck engine light came on and it got even worse than average gas mileage.
Loretta SThe associate at the pick up was outstanding and very helpful
Tony PNot bad but it was a tad bit short and felt like we were a bother.
Jennifer RExcellent service
JONATHAN WQuit and easy checkout
forrest eNo issues with pick up or drop off locations - very polite people! However, u-hauls phone system of transferring phone calls was ridiculous!
RANDAL BVery efficient and friendly staff.
Michelle AGreat customer service.
Patrick TI felt that the service was friendly and in a comfortable environment. I cantbthink of any importants.
Synthia SI found you very friendly and helpful !
TONY SThe guys were real nice & made sure everything was right before I pulled away .
debra fGreat friendly service
William OU want to move yourself use uhaul. Dual axel trailers pull fabulous. 🥰
LADON AThe trailer had not been cleaned but it wasn’t to bad. Other than that great service!
ned lClosed when we dropped it off on Sunday. Could not find a drop box so we had to take the key the next morning when they opened.
loretta sThank you! Great customer relations
Rita LCheckout online sucked bad. Could get help on line.
Kent CVery easy to work with!
ned lLocation phone number said that they were open on sundays at 9 but no one was there. Key drop box is in a poor location not by the front door.
Keith RGreat guys, great service, great team. Would absolutely use this location again.
AMANDA BThe 26 ft truck I rented smelled strongly of weed in the area where the furniture goes. I called and reported it to a man named Brian who was extremely helpful. I am supposed to be getting a call back from someone on this matter. I could not even go into the cargo area because I have asthma and it triggered my asthma. Even after using it and keeping it open the odor was terrible.
terry PJR was very professional and very accommodating
Amy RTo make a long story short, I wasted 2 hours trying to get the truck I rented. I will never use this smart phone/online pickup system again.
Dan MI was expecting them being open 6 days a week instead of 3, and the daily rate of $29 not $40 plus coverage. So its too pricey
Breya WNothing, thank you very much...
Diana MBy far the worst uhaul dealer I have seen in my 15 years of renting the guy there Jason has a really bad attitude and will double charge you and the truck was dirty and the 800 number won't help you uhaul has went down hill in the last 2 years
Jason BThe 24/7 uhaul experience was a nightmare, took us 45 mins at the JZ location to get the keys from the truck
Ravin GThe truck had cigarette ashes in it and it smelled like cigarette smoke. It was suppose to have an 1/8 od a tank of fuel. It did not. I had to drive and fill it up immediately so I didn't run out of fuel. Then I was told I had to return it with a 1/4 of a tank of fuel. I don't expect a spotless truck, but the cigarette ashes and smell was bad. When I called this dealership to verify that he had a truck; He told me he wasn't at his computer. He finally just looked outside and said yes. This is the 3rd truck that I have rented this month to move family. Only 1 had 3/4 of a tank of fuel. The other 2 needed fuel.
Machelle S