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LARRY W
Customer Reviews for Jw Auto Cars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Super easy at pick up and delivery. No issues with trailer
WENDY OIt was all good
JAMES LDoing awesome and processing as smoothly and uhaul truck was very nice!
Derek WJWs is a great place use it all the time will continue to do so! ¡Gracias!
Daniel YReturned after hours, no one was present
KEVIN DYou need to let the customer know about your rates and your policies before they rent the equipment. I only needed the trailer.I rented for approximately 6 hours.I was charged for 2 days and told that when I dropped it off.The money that I didn't use would be returned to me and then come to find out that it's the policy.They automatically charge you for 2 days if you take something on a one way trip. That was not explained to me.In fact, just the opposite.I was led to believe that the two day rental fee,was just a formality! It was a very gross case of misrepresentation!
Joseph CWas overcharged, truck was a mess, inside out, broken wiper blade, dirty windshield and trash inside cab.
Michael AFriendly staff. Very helpful
Trefor FFull dependability on the app is convenient but sometimes lacking when it's a rural area. Pick up was very out in the country, person there did not have access to computer and my phone barely had any signal. Most of the check in steps wouldn't load and the guy just gave me the truck and told me to finish the processes later. When I went to the app, when I did have better signal, the check in process wasn't available and the app acted as if I had already completed everything.
Ivan SThe straps for the auto transport were put on backwards so it was really a struggle to get them undone.
SUSAN WLots of construction going on at the moment. Muddy parking lot.
Joshua RQuality people and reliable equipment! Perfect experience thank you!
Mark SI AM FURIOUS. NOT ONLY DID MY RESERVATION GET CHANGED TO ANOTHER CITY 32 MILES OUT OF MY WAY WITHOUT MY PERMISSION THE DAY BEFORE MY MOVE BUT THE U-Haul AGENT WAS 30 MINUTES LATE CAUSING ME TO LOSE THE HELP I HAD HIRED TO HELP US MOVE. THE AGENT WAS RUDE, SLOW & DID NOT DO A WALK AROUND OF THE TRUCK. ADDITIONALLY THE "LADY" AT 913-800-4356 THAT CALLED TO CHANGE MY RESERVATION (again without my permission) WAS RUDE, SHORT & DISRESPECTFUL!! Idk what her name was because she was so rude she wouldn't repeat it!! I PAID ENTIRELY TOO MUCH MONEY FOR SUCH POOR SERVICE!!! Oh and the owner is a despicable hateful old man. John Wallace needs to retire permanently
robert dTruck has gas in it and have it in the location I needed it not message the day before and say I have to go 20 to 30 minutes out of my way to get it
Nancy NGreat customer service and value in the rental. I would rent from JW again.
MICHAEL MStaff was super friendly and understanding. A little run down, could use some funding for a nicer facility and lot
Kasey WThe gentlemen working this location are deaf. It would be nice to have someone who speaks and/or can interpret in person for better communication. Not everyone knows ASL, and they do not do well at answering questions or explaining differences in things like what protection packages are offered. Also, their inventory is kind of hap-hazzardly parked. For anyone inexperienced, it is daunting and difficult if you're picking up a trailer. They do not bring it up to your vehicle, you have to drive around their lot, hope there's room, and dodge oddly parked vehicles. Very stressful. Add to that someone who does not speak well, and it's a recipe for disaster. Please understand this is NOT about the people being deaf. It is strictly about the difficulty and stress that came about from my experience.
Cristi WVery helpful with unhitching the trailer. Very friendly.
Candace SAt a used car lot with minimal parking.
Ray MIts the only place in town. It does not have much room to park. We dropped off after hours so no one on hand.
Anna PEasy to rent and return
Rhonda MI was charged extra. Not sure why
Kristen UService at this location was above and beyond any expectation.
Sylvan RHad some problems uploading my drivers license. The local dealer was able to take a photo and fix the missing drver's license issue
Stephen GLock box was open, and all keys were inside?? But had no trouble
Brett DThe online process was absolutely horrible!!!!!!!!
Brandon BFriendly knowledgeable people here. Glad to have them here in Iola.
Robert RBetter pick up directions and customer service. I was charged a fee for gas when I filled it back up to where it was when I dropped it off.
Savannah WThey were really nice, helpful to their customers in Iola. Uhaul scheduling service didn't do well to help balance their work load though that day, so they were slammed. We waited over 2 hours to get my receipt and get my car loaded onto the auto transport. Needed better instruction to remind customer to not only double check hitch, hitch chains, and front tires but to remind customers at every stop to check the Chain in back under the vehicle. Mine came loose some how & was dangling at end of trip from Iola to Dallas. Thankful the car stayed on the trailer and didn't bounce around too much.
Alyssa RWhen the scheduled drop Off time is 6 am that's when I am dropping off. Getting charged an after hour fee dropping off when scheduled is bullshit it's not my fault that the location is not open yet that a uhaul scheduling problem.
Matthew RCheck in took a really long time and had to start over many times
Kristofer SVery helpful personnel.
Janelle WEverything went veryorganized and smooth.
Kevin FVery difficult check-in
Julie MGreat service, a little slow but had everything reedy to take care of picking up the vehicle. Thank you, U Haul, again.
James AEquipment is always clean and ready to go. I'm just thankful to have a UHaul location in town. The owners are very nice and take the time to ensure you are ready and safe before you leave.
Sean LMake sure u bring your cell phone inside or something to write on. The dude is deaf . Still gives u good service and helpful
Jeremy BMy appointment for pickup was 10am. They didn't arrive until 1025am. The back of the truck has debris from the last rental and was sticky and dirty on a good portion of the floor as if a soda had been spilled and not cleaned up.
Troy MForgot the dolly
felicia bGreat people
John WVery friendly and helpful
EVIE Tterrible service - not kidding, was really bad, they had no idea what trailer we were needing
Trent BClean the building. Area full of dust. Don't have barking dogs chained in the back, they are loud and intrusive. If someone was afraid of dogs this would have been bad.
Wilson HMake a more defined key drop off location (we dropped off our equipment outside business hours)
Katherine SThe tires were pretty bald. I was a little concerned about wet weather performance, but thankfully didn't encounter any rain.
Robert MI had to pick up the rental at a distant location. Although I was given free miles for that part of the trip I was still out for my extra time and fuel. And I had little advance notice to make adjustments. I know that you have issues with repairs, delays, movement, and etc. I'm not sure what else you could/should have done differently. Just stating my issue. I also did not get the pads I requested and had to visit several other uhaul reps to find some.
Samuel S