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Raymond G.
Customer Reviews for JW Autocars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Lock box was open, and all keys were inside?? But had no trouble
Brett D.The online process was absolutely horrible!!!!!!!!
Brandon B.Friendly knowledgeable people here. Glad to have them here in Iola.
Robert R.Better pick up directions and customer service. I was charged a fee for gas when I filled it back up to where it was when I dropped it off.
Savannah W.They were really nice, helpful to their customers in Iola. Uhaul scheduling service didn't do well to help balance their work load though that day, so they were slammed. We waited over 2 hours to get my receipt and get my car loaded onto the auto transport. Needed better instruction to remind customer to not only double check hitch, hitch chains, and front tires but to remind customers at every stop to check the Chain in back under the vehicle. Mine came loose some how & was dangling at end of trip from Iola to Dallas. Thankful the car stayed on the trailer and didn't bounce around too much.
Alyssa R.When the scheduled drop Off time is 6 am that's when I am dropping off. Getting charged an after hour fee dropping off when scheduled is bullshit it's not my fault that the location is not open yet that a uhaul scheduling problem.
Matthew R.Check in took a really long time and had to start over many times
Kristofer S.Very helpful personnel.
Janelle W.Everything went veryorganized and smooth.
Kevin F.Very difficult check-in
Julie M.Great service, a little slow but had everything reedy to take care of picking up the vehicle. Thank you, U Haul, again.
James A.Equipment is always clean and ready to go. I'm just thankful to have a UHaul location in town. The owners are very nice and take the time to ensure you are ready and safe before you leave.
Sean L.Make sure u bring your cell phone inside or something to write on. The dude is deaf . Still gives u good service and helpful
Jeremy B.My appointment for pickup was 10am. They didn't arrive until 1025am. The back of the truck has debris from the last rental and was sticky and dirty on a good portion of the floor as if a soda had been spilled and not cleaned up.
Troy M.Forgot the dolly
felicia B.Great people
John W.Very friendly and helpful
EVIE T.terrible service - not kidding, was really bad, they had no idea what trailer we were needing
Trent B.Clean the building. Area full of dust. Don't have barking dogs chained in the back, they are loud and intrusive. If someone was afraid of dogs this would have been bad.
Wilson H.Make a more defined key drop off location (we dropped off our equipment outside business hours)
Katherine S.The tires were pretty bald. I was a little concerned about wet weather performance, but thankfully didn't encounter any rain.
Robert M.I had to pick up the rental at a distant location. Although I was given free miles for that part of the trip I was still out for my extra time and fuel. And I had little advance notice to make adjustments. I know that you have issues with repairs, delays, movement, and etc. I'm not sure what else you could/should have done differently. Just stating my issue. I also did not get the pads I requested and had to visit several other uhaul reps to find some.
Samuel S.Difficult to communicate with the manager and his assistant due to them being hearing impaired. Had to communicate by writing everything down.
Gina P.There was no dolly provided. The $14 charge needs to be credited back.
STEVEN G.The strap was broken on the auto transport when we arrived to use it. If we hadn't asked for directions on how to hook it up we wouldn't have noticed it until we got it back to our home 30 minutes away and then would have had to drive back again! Apparently it was not inspected when it was delivered to them which caused us to have to drive the truck an hour and half in the opposite direction to pick up the closest auto transport available. This location needs better customer service!!
BRIAN G.Nobody was there it was after business hours when I made the drop off
LEXUS B.The guy who took care us, was deaf and it am not against deaf but there could have been a sign stating a deaf person works here so it wouldn't be a weird interaction and it would have been more prepared. Also, he forgot the blankets in paid for. Really not a good location to have a haul but it worked.
Amber P.The agent did not know anything about my contract or the equipment. The ratchets on the car transport were almost unworkable. The appliance dolly I asked for was not in the truck. The gas tank was not full.
James P.Agent very helpful and made rental process go smoothly.
Glenn H.better communication and attitude
MAURICE H.Communication was hard
Wayne A.We were very well taken care of. In and out in under 30 min. Return super easy.
Steve S.Was pleased with our local dealer.
Nichole L.Ninguno
Elmore P.this location is very slow and unorganized.
Jill K.Returned truck early, 05:40 am. An approaching storm necessitated return of the truck in the early am. Once at the return business, it was raining hard! took care of return via drop box.
Jim A.Provide clean truck, ours was very dirty outside with mud and dust which I had to clean to be able to see out windows safely. The truck had a very worn tire in the rear which concerned us.
Jose N.The customer service attendant could not communicate with me. I had questions about my reservation and we could not communicate, he was disabled, hearing and speaking. It was frustrating for both of us.
Sam H.No comment
Mark T.The person that waited on us was deaf and it was very hard to communicate with her , rather frustrating, but it wasn't her fault at least she was trying , when we got there 2 men were sitting in a truck watching us and it ended up being the man that owes the place , there was clothes on a couch like someone is living there , then when we returned it no one was there place all locked up and this was an hour before they were to close. Had to call uhaul on what to do. That being said after we got the truck I had to call uhaul 2-3 times to keep it longer and was treated very well by the staff I talked to. They were nice , friendly and helpful
Richard S.Need someone to explain everything better.
Rhonda C.Have a person there to assist in pick-up and drop-off of the truck. I reserved 10 moving blankets, but couldn't get them because no one was there. I do not like the self pick-up and drop-off. If I have to do all the work for them, I should be compensated. Also, the place was junky and dirty.
Steve G.When I picked up the truck it showed it had little less than 1/2 tank of gas. The truck only had 1/8 of a tank of gas. I dropped it off with 3/4 a tank. I did tell the rental folks but they did not seem that concerned. I wish I would have looked before I drove off, but I didn't so I ended up spending way more in fuel than I should have.
Stacie P.