Customer Reviews for Justins Towing and Storage
(U-Haul Neighborhood Dealer)

302 reviews

100-01 Liberty Ave   Ozone Park, NY 11417

(718) 805-2401

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(718) 805-2401

100-01 Liberty Ave
Ozone Park, NY 11417

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Aureo Rodriguez 
Rating:
4.0

I'm having a hard time deciding if it's well maintained because the truck seemed like it was in good shape but everything in the back was wet. I guess because it was raining. But it was really wet and dirty and there was basically mud in the back of the truck. Which made the moving experience very unpleasant. However, the people at the location were very nice and very helpful. And they were quick and accommodating!

Spike Babaian 
Rating:
5.0

Customer did not leave a comment.

Luis Tito 
Rating:
2.0

Keep to schedule not contact owner over phone, overly delayed from pickup time.

Jessica Santana 
Rating:
5.0

Very pleasant to deal with, great experience and easy to work with, would use them again..

Dimitrios Lessen 
Rating:
5.0

Low the mileage rate

KHAMARJ RAMKUMAR 
Rating:
3.0

I ask for a copy of my receipt never got it that is very poor

PERSAUD PRABHUDEO 
Rating:
5.0

What I don’t like is all these extra charges. I’m still owed money back into my bank also.

Stephen Varricchio 
Rating:
4.0

Customer did not leave a comment.

Seemanta Kamalodeen 
Rating:
5.0

Job well done

SAMANTHA VAN KUST 
Rating:
3.0

Hello, I think that because the attention is external, there is the problem of waiting. The employee does not have all the information, but he tries to be friendly. To return it, there was a lack of parking and I had to wait a long time.

FERNANDO SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

PRABHAKAR BECHAM 
Rating:
5.0

Very easy to rent

Cory Samuels 
Rating:
5.0

Very quick and accommodating. Great service.

jason heffron 
Rating:
5.0

Hi I was quoted down payments that were different then when we rented. This should be more accurate.

JUSTIN ALVAREZ 
Rating:
3.0

Customer did not leave a comment.

Ronnie Butcher 
Rating:
5.0

The agent was very helpful and professional, I would definitely recommend this location to anyone!

Jamira Santiago 
Rating:
5.0

Customer did not leave a comment.

Terry Prahlad 
Rating:
5.0

Customer did not leave a comment.

Yessica Asmal 
Rating:
2.0

Friendly and good customer service but the truck was filthy and dirty.

Joel Colon 
Rating:
5.0

i was so happy that there was a truck available. the gentleman i spoke with and then dealt with on pickup was very polite.

mary teri 
Rating:
4.0

Customer did not leave a comment.

MAHESH PERSAUD 
Rating:
5.0

Excelent!!

Zuleika Reinoso 
Rating:
5.0

Keep doing what you are doing.

Adrian Braam 
Rating:
5.0

Customer did not leave a comment.

Mark Khan 
Rating:
4.0

Customer did not leave a comment.

Evelin Hernandez 
Rating:
4.0

Customer did not leave a comment.

Mohamed Hussin 
Rating:
3.0

Hmmm I don’t know lets try by actuality having the equipment the customer has scheduled available. This location did a great job to fix a uhaul mistake! I called uhaul the day before to make sure the equipment I scheduled was confirmed to be available I was told it was then day of surely it wasn’t (not a surprise)! I truly feel I deserve my money back that $50 money back “guarantee is bullshit I called another representative the day that my equipment wasn’t available to try to get the $50 guarantee and I didn’t get anything at all. This is a CONSTANT ISSUE WITH UHUAL! IVE RENTED A TRUCK 3 TIMES ON DIFFERENT OCCASIONS AND ON ALL 3 TIMES THE TRUCK IS UNAVAILABLE THE DAY OF! It throws the customer off schedule having to now wait for new accommodations. It’s unacceptable and I don’t know how you’re still in business.

Karitza Baez 
Rating:
2.0

Mischarged and rude customer service.

Meena Goberdhan 
Rating:
1.0

They added safeguard protection which I never selected on top their rate is the most expensive $25.00 and other places are 16.99 and 18.99. I asked for responds but never heard back from them. They are sneaky thief . Stay away from them at any cost

Zaki Khan 
Rating:
5.0

Customer did not leave a comment.

JOHN CARRION 
Rating:
1.0

Reserved a cargo van and it was unavailable. Inquired about reservation guarantee and did not receive $50 back.

Quianna Persaud 
Rating:
5.0

manager Edwin was a terrific guy and very courteous

Robert Porto 
Rating:
5.0

Customer did not leave a comment.

Nicholas Crisci 
Rating:
5.0

Customer did not leave a comment.

Evelyn Deleon 
Rating:
5.0

Customer did not leave a comment.

naeem afridi 
Rating:
5.0

Customer did not leave a comment.

Adil Shah 
Rating:
5.0

The service is good. Also pass 2 tolls but I forgot E-ZPass. One toll is whitestone bridge. The second is entering Connecticut Pls let me know what to do in terms of payments. Thank you for your service. God bless you

Timothy Akojenu 
Rating:
1.0

Be very careful. Take pictures of everything. Pick up information, mileage, gas, dents.. none of the paper work they sent me was correct. If I didn’t have pictures I would of been over charged $200. A entire $100 in extra mileage was billed on my card. The gas mileage was incorrect drastically. When I called the customer service was dry and reluctant. If I didn’t have my pictures with the correct information I would of been over screwed. It’s been 4 days and a extra hold of $ 119.00 is still on hold on my account. They have been paid $191 already! My entire bill is a total of $74. This is a shame to charge me $200 extra and still hood my account. I would NEVER RECOMMEND THIS LOCATION TO ANYONE NEEDING A UHAUL TRUCK RENTAL

Alesia Kelly 
Rating:
5.0

Keep up the good work. Easy to communicate with employees.

Richard Santiago 
Rating:
5.0

Excellent service from this location,good communication and professionalism.

Lancelot Massiah 
Rating:
3.0

1.-They need equipment like dolly ( what I need it ) hand-trucks The vehicles are very dirty ( the one I got ) someone most transport dirt/debri before me I have to use my vacuum cleaner to suck all the dirt around on the cargo area . On front same, very dirty and Muddy ,,,

roberto arias 
Rating:
2.0

Customer did not leave a comment.

Matthew Martocci 
Rating:
2.0

Customer did not leave a comment.

Matthew McGibbon 
Rating:
5.0

Customer did not leave a comment.

Mahindranauth Ganesh 
Rating:
3.0

When the van was given to us was dirty inside the cargo van we sweeped clean am customer that always used your service plus the gas always full task not here.

Dennis Pita 
Rating:
1.0

Dont book wrong customer for rentals. I am Mini Singh and received Fraud booking under my name im not in NY now and not in need of a truck

MINI SINGH 
Rating:
5.0

Other than the door ajar ringing every minute it was a good experience and very professional.

Zdravko Perkovic 
Rating:
3.0

u haul customer service was a blessing when self pickup became a nightmare, vehicle was dirty & full of garbage . Rental was scheduled for 10:30 and didn’t obtain till 12:30 due to issue with self check out .thankfully customer service was there ever step of the way .

jesus Rivera 
Rating:
5.0

Very quick and painless under a stressful situation. Thank you.

RENEE WATERS 
Rating:
5.0

Keep doing good work.

Ariela Guzman 
Rating:
4.0

Customer did not leave a comment.

Laureano Ruiz-lopez 
Rating:
3.0

Customer did not leave a comment.

Mariette Aungst 
Rating:
1.0

I returned before 8 and i got charged extra because i didnt go online to say I returned it that bullshit

Fausto Fermin 
Rating:
4.0

Customer did not leave a comment.

sabrina powers 
Rating:
5.0

Customer did not leave a comment.

REUBEN QUINONES 
Rating:
5.0

A+ service

Montgomery Sooknanan 
Rating:
5.0

Customer did not leave a comment.

Hemraj Poonai 
Rating:
1.0

The tire pressure for one of the tires was at 20 vs others at 60. the guy said dont worry about it or you can fill it up if you like yourself. The door ajar sounds was constantly on. The guaranteed time and place was not guaranteed at all and I had to pick the truck up from a completely different place. Probably the worst rental experience ever.

Ralph Dmello 
Rating:
5.0

Customer did not leave a comment.

Abdul Mukith 
Rating:
5.0

The gentlemen at Justins are professional and fast working. Not a slate towards the business, more towards the app. It shouldn't allow me to choose dolly rental if this location doesn't have that service. I had to drive out of my way to a home depot which costed me extra miles on the truck rental and $13 more for the dolly.

STEVEN LI 
Rating:
1.0

Staff was very rude and unprofessional when I emailed for an invoice adjustment. Never to use this location again.

Geraldina Paloka 
Rating:
3.0

Customer did not leave a comment.

Rachael Goeler 
Rating:
5.0

Customer did not leave a comment.

DEO GIR 
Rating:
3.0

The guy that attended me and took my documents was very professional. Giving the fact that the gas prices are high I was expecting the at lease a half tank of gas but no worries, the quarter tank to me quit a distance before I fill up, this did not change my mind from renting from this location. The van really worked out for what I needed it to do. The yard could be much cleaner and better organize. with all U-Haul truck on one side park uniformly against the fence that would make the yead look a lot better organize and maybe run a little better. The cars that were towed could be placed and organize better also. Both guys needs two radios to communicate better with each other while one is working in the office taking care of the paperwork and monies, he calls the other on the radios to pick-up the keys and get the specify car that was towed, the customer in turn comes from the window goes to the gate to get his car to eliminate any confusion and waiting.

Hugo King 
Rating:
5.0

Customer did not leave a comment.

Clevens Louis 
Rating:
4.0

Please be accurate with billing especially charging protection or insurance even if client declined.

Agerico Pionilla 
Rating:
5.0

Customer did not leave a comment.

Adrian Lucero 
Rating:
5.0

Customer did not leave a comment.

Antonio Santana 
Rating:
5.0

edwin was very courteous and friendly it means good coustomer relations Iappreciate it greatly than you

ROBERT PORTO 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE VIDAL 
Rating:
5.0

Customer did not leave a comment.

keshwar lall 
Rating:
5.0

Customer did not leave a comment.

ROSENDO PACHECO 
Rating:
2.0

Customer did not leave a comment.

Karlena Allen 
Rating:
5.0

Customer did not leave a comment.

ramon vasquez 
Rating:
5.0

Nothing everything os perfect

Francisco Vara 
Rating:
5.0

Customer service was the best . The guy that helped me out was awesome I did get his name . Plus he was walking in the Heavy rain . Man’s my moving so easy. Definitely commending this place again. Thanks so much. Karen

karen ramrattan 
Rating:
3.0

Actually having the supplies hay is behind offered online.

Navita Persaud 
Rating:
3.0

I rented a truck that he had and used it only 5 miles and they charged me an extra $22.88 for gas. That is not fair

FRANKLIN RIVERA 
Rating:
2.0

Customer did not leave a comment.

nipu ahmed 
Rating:
3.0

The service was excellent and the person behind the counter was very polite and helpful.

Asha Lalchan-Gifkins 
Rating:
5.0

Customer did not leave a comment.

Leigh Harkins 
Rating:
5.0

This guys ate really cool and helpful definitely coming back to rent from them

juan Guerra 
Rating:
5.0

Coolest friendly guys easy going real people

Pooranjit Shiwcharran 
Rating:
5.0

Customer did not leave a comment.

MICHAEL OCONNOR 
Rating:
5.0

Customer did not leave a comment.

ALANKAR ITWARU 
Rating:
5.0

Customer did not leave a comment.

Ines Leon 
Rating:
5.0

The only issue is upon reviewing the final bill . I was billed a safe trip fee of 5.00 which I have no idea why an what this is . Credit my card Thanks for resolving this issue

peter crotti 
Rating:
5.0

All good

Sham Soekhoe 
Rating:
5.0

Customer did not leave a comment.

antonio figueroa 
Rating:
5.0

Customer did not leave a comment.

julio pina 
Rating:
1.0

There have different hide cost which not explain before pick up the van. Unexpected cost and I not feel comfortable of this cost. This is one kind of fraud with customers.

Takbir Rahman 
Rating:
5.0

Customer did not leave a comment.

CARLOSA CABRERA 
Rating:
4.0

Van smells very bad.I finished can of febreze to remove odor smoke.

CLARITOF SUAREZ 
Rating:
5.0

Customer did not leave a comment.

JOHN CARRION 
Rating:
5.0

Very professional, easy to deal with. Would use them again.

LEONARD EWASHKO 
Rating:
5.0

Customer did not leave a comment.

Jennifer Saranga 
Rating:
5.0

Customer did not leave a comment.

VICTOR REGALADO TORRES 
Rating:
5.0

Thank you Edwin for making this experience as smooth as possible!

EDWARDK GONZALEZ 
Rating:
2.0

Got there at 10am waited till 11am for the owners to get there then when I got the receipt on my email they charged me 25$ for insurance I did not even ask for Service sucks

KHAN SHAWN 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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