The truck was OK. There were some dings and bumps and scrapes and the inside had some lettering and writing and scratched off and black marker and but all in all it was a decent vehicle. It’s just it handled roughed in the transmission but all in all they got me to .8 point B and I was satisfied.
Adrian W
Customer Reviews for Justin's RV's
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always use this location it is truly a blessing to have worked with them for my needs. They are amazing.
Carolyn CHave an attendant and working system. Had to do everything via phone
Jeff Brenter did not check in equipment or let me know to check it in
SERGEY VIn the middle of a homeless area Unmanned location. Felt unsafe.
Warren BThere was no one there
David EDrop off was easy, no personal interaction as the office was closed at 12 pm but there was a key drop off which was convenient and fast.
Brionna WWorked great
Tommy CThis was not a dealer, but a used RV dealer instead. I WAS forced to return thdvtr to this location or pay extra to users a different location. There was any number of locations closer and more convient I could have used insteadm.
charlie bThe yard is small and crowded.
Gail IThe trailer was at a different location than the uhaul lot. Pickup paperwork was done over the phone and email. Worked fine just hard to hear with traffic.
vic dI was charged for 2 days' use but I returned it in one day. They would not be flexible on it.
rich cI dropped off a trailer after hours (5:20PM) so I didn't interact with anyone. No issues with the drop off.
Greg HThe process was SO long. All of the steps to get the vehicle, back and forth in the lot to scan a barcode here, take photos there. The vehicle had food crumbs/debris all over in the cab, on the seats and floor. Returning process was also long, entering odometer and gas readings and taking photos of both, then photos of cab, the back, where I parked. It was a lot. Should be a warning notice about all the steps this service entails.
Erica NThe app refused to let me check out the machine or turn it back in. Just looping endlessly asking for the odometer, i would say zero stars for the app
Michael KSome people might like return by phone app i prefer in person customer service was exellent very freindly
MARK SFirst impression not great, more of a field and with Oregon weather being rainy at this time, the field was muddy. The gentle man that helped us was very friendly, equipment was clean and ready to go on time. He got the unit hooked up, answered all our questions and was very quick with the paperwork. Would definatly recommend his shop to others. He was over all outstanding
Charee DNo direction, were making us do thier job. Very first time with a bad experience with uHaul.
Edgar RI believe I was overcharged. It was suppose to be $70 for the first night and $40 for the second night because I chose the flexible option and dropped off the UHaul at the location that was chosen for me. But some how the total charge was $175 and Justin’s RV’s even forget to had the second day after overcharging me. I got a call from the UHaul asking if I still had the UHaul even though I rented it for 2 days. I will definitely not be going back to this or recommending it.
GARY A