Customer Reviews for Justin Storage
(U-Haul Neighborhood Dealer)

197 reviews

4011 Shilling Way   Dallas, TX 75237

(469) 643-4847

Office Hours

  • Mon-Wed: 9 am–4:30 pm
  • Thur: 10 am–4:30 pm
  • Fri: 9 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(469) 643-4847

4011 Shilling Way
Dallas, TX 75237

Services at this Location:

Office Hours

  • Mon-Wed: 9 am–4:30 pm
  • Thur: 10 am–4:30 pm
  • Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dieja Howard 
Rating:
2.0

I reserved a U-HAUL a month in advance, but upon arriving to the original location for pick up, I was told that there was not a truck for me. After MANY phone calls to locate a truck available for rental, I was not able to pick up a vehicle until THREE hours after my initial reservation time. This caused me to be late to an event that I had reserved the U-HAUL for, after having reserved it so far in advance. The U-HAUL itself seemed to be well maintained other than one of the headlights being out.

Presley Majka 
Rating:
5.0

Customer did not leave a comment.

Janana Allmon 
Rating:
5.0

Customer did not leave a comment.

T Matthew Hughes 
Rating:
5.0

Don’t change a thing

Delmus Benson 
Rating:
5.0

Customer did not leave a comment.

Antionette Hampton 
Rating:
5.0

Really friendly staff, quick and painless process!

Kelly Trice 
Rating:
5.0

I hade a great customer service experience. It had to find

Vanessa Wells 
Rating:
5.0

Customer did not leave a comment.

BLANCA MONTERROSO 
Rating:
5.0

Very Professional

LEE LEMONS 
Rating:
5.0

Customer did not leave a comment.

Lori Plaster 
Rating:
5.0

Customer did not leave a comment.

TAMARA TUCKER 
Rating:
5.0

This location was great . Justin helped me with my needs

CHRISTOPHER RAMIREZ 
Rating:
3.0

Customer did not leave a comment.

Felix Torres 
Rating:
5.0

THE GUYS WERE GREAT THEY DID THE JOB IN A TIMELY MANNER

RUTH URIRI 
Rating:
5.0

Customer did not leave a comment.

Lavesha Tatum 
Rating:
5.0

Every thing wonderful courteous and timely. Beyond My expectations.

Vivian Duncan 
Rating:
1.0

Customer did not leave a comment.

Franchesca Wylie 
Rating:
5.0

Customer did not leave a comment.

Erica Devould 
Rating:
5.0

Customer did not leave a comment.

Natasha Musco 
Rating:
1.0

1. These are horrible ways to review a company based on the location of where it is. 2. You application is horrible. 3. Your online check in process is far below average. 4. You need to get a new app dev. team.

Edgar Sala 
Rating:
3.0

The computer wasn’t working properly I didn’t get a copy of the rental agreement I was t on of it was 3/8 tank of so that is what I put back in the tank but when I returned the truck to another property I was charged an additional charge of 26.60

David Caldwell 
Rating:
5.0

Nice friendly establishment. I will use again.

Felicia Stevens 
Rating:
2.0

2nd time uhaul rented me a piece of junk. Really old 26 foot truck that had dangerous steering play in the wheel while driving! This time from Duncanville Texas and the time before in Mansfield Texas. I will not be renting trucks from uhaul in the future! My company doesn’t need the added danger from your equipment with the way other drivers are behaving these days!

Raymond Swain 
Rating:
4.0

The location was fine and the people were great. But very frustrating when Uhaul the company allows you to order moving accessories such as furniture pads online and come to find out the location doesn’t have any. Or in my case only 12. When your planning a move so my disappointment is Uhaul not having a grasp on their partner locations inventory. Moving is stressful and not getting what you planned and ordered for makes it that much worse. They had plenty of time from order to get more (rental) furniture pads to the location.

Mike Holden 
Rating:
5.0

The agent was very very nice and understanding

Latoya Brown 
Rating:
3.0

Customer did not leave a comment.

Kenyatta Holloway 
Rating:
5.0

Keep up the great customer service.

Mildred James 
Rating:
5.0

I love the contactless process

Melissa Lewis 
Rating:
5.0

The staff was amazing. Truck was already available before my appointment time as I arrived early

Carletta Wrenn 
Rating:
5.0

Customer did not leave a comment.

TATIANA MOORE 
Rating:
5.0

I was well please with the rental truck. And I will be using this location again. Thanks for the rental 😇.

Norman Johnson 
Rating:
5.0

Customer did not leave a comment.

Martin James Grady Jr 
Rating:
3.0

Customer did not leave a comment.

Bobby Hawthorne 
Rating:
5.0

Customer did not leave a comment.

Nakia Anthony 
Rating:
3.0

Customer did not leave a comment.

Nelda Proctor 
Rating:
3.0

Have the representative be more approachable/friendly.

Rachel Grzywinski 
Rating:
3.0

Customer did not leave a comment.

Rickela Mayo 
Rating:
4.0

Customer did not leave a comment.

Brandon Montgomery 
Rating:
5.0

Customer did not leave a comment.

Salvador Fonseco 
Rating:
1.0

Find another location if your smart

David Landrum 
Rating:
5.0

Customer did not leave a comment.

Melissa Ocampo 
Rating:
5.0

Customer did not leave a comment.

Andrea Reddic 
Rating:
3.0

Customer did not leave a comment.

Ron Barnes 
Rating:
5.0

Customer did not leave a comment.

YOLANDA SNELL 
Rating:
3.0

Try to have the last customer to put some gas into the truck

AVIS LYNN COLLINS 
Rating:
5.0

Customer did not leave a comment.

Denise Milam 
Rating:
5.0

Keep doing what they are doing. Very nice people.

Ricky Sandoval 
Rating:
5.0

Customer did not leave a comment.

Mona Horton 
Rating:
5.0

Keep up the good service

ANTHONY SMITH 
Rating:
5.0

Great customer care

Donnitta MIMS- 
Rating:
5.0

All in all a good service.

Luis Espinoza 
Rating:
5.0

Customer did not leave a comment.

Gilda Williams 
Rating:
5.0

Customer did not leave a comment.

WILLIE ERVIN 
Rating:
5.0

Great service

Brittney Benson 
Rating:
5.0

Customer did not leave a comment.

Anthony Walker 
Rating:
5.0

Customer did not leave a comment.

Luis Espinoza 
Rating:
5.0

Everything was great,I had no problems at all. Great customer service

NOLA ELLIS 
Rating:
5.0

Customer did not leave a comment.

Michael Burns 
Rating:
5.0

Great

Enrique Ramos Rodriguez 
Rating:
1.0

I had to ask a customer to help me and the associate put the trailer hitch onto my truck. Then when I dropped it off, I had to take it off by myself. Very unsafe, especially after having major back surgery 5 months ago. Not happy at all with the service Uhaul provided for this rental.

Jase joshua 
Rating:
3.0

The location does not offer parking onsite. There was no notification of this anywhere. It complicated an already stressful situation and it prolonged my day.

ADRIANNE OCONNOR 
Rating:
5.0

Customer did not leave a comment.

Dennis Perla 
Rating:
5.0

Customer did not leave a comment.

Phillip Robinson 
Rating:
3.0

Customer did not leave a comment.

DONALD JOHNSON 
Rating:
4.0

N/A

Paul Lindsey 
Rating:
5.0

Customer did not leave a comment.

MINZHANG ZHENG 
Rating:
5.0

The service was very friendly and the equipment was in good condition. There were no problems with the truck.

Gary Doan 
Rating:
5.0

Although I missed my initial appointment, once I got the time straight the attendant was kind and attentive. I will go back there.

WILLIAM DULANEY 
Rating:
5.0

Always a great experience

Shumone Burnett 
Rating:
5.0

This UHaul service from these people was so excellent, most friendly, & Raleigh professional in every aspect of their service. I HIGHLY recommend this uhaul location without exception.

Mark Dingemans 
Rating:
4.0

Customer did not leave a comment.

Gregory Malkowski 
Rating:
5.0

The service was great truck was dirty and had no gas

Thomasine Joseph 
Rating:
5.0

Customer did not leave a comment.

Sheronda Lacy 
Rating:
5.0

Customer did not leave a comment.

Debra Jones 
Rating:
5.0

Everything was great 👍

GENEVA VEAL 
Rating:
5.0

Thank You!!!

Ali Hasan 
Rating:
5.0

Great customer service and very efficient

Chelsea Hufham 
Rating:
5.0

We received outstanding help and service from Justin Moving U-Haul! I never knew this place was tucked away right here in DeSoto, Texas, but it was a joy to find them right in the nick of time after our original truck from another company fell thru at the last minute! Fast courteous service, we will certainly use them again. Thank you 😊

ABDUR-RAHMAN HATIM 
Rating:
1.0

There was a strong smell of weed in the U-Haul as well as a remnant of it near the cup holders.

Elana Reed 
Rating:
3.0

Customer did not leave a comment.

Kevin Coaston 
Rating:
5.0

Customer did not leave a comment.

JAMES ENGLAND 
Rating:
4.0

Customer did not leave a comment.

RAY CONTRERAS 
Rating:
5.0

Problem is I have been over charged and currently trying to resolve double billing

ED DORN 
Rating:
5.0

Customer did not leave a comment.

ERICA HILL 
Rating:
3.0

the plug for the charger is not working

DARREL RUITER 
Rating:
5.0

Service provider was excellent thank you

ROY MERRITT 
Rating:
1.0

The rental center gave us a auto trailer that did not fit our Tahoe although entering the make and model of the car said our Tahoe would fit. We returned the trailer but UHaul states they can't find it. We had to park the Tahoe and drive 4 hours to unload and then drive an additional 4 hours BACK to go get our Tahoe. It was a waste of 8 hours and no one at UHual seems to care. No refunds or apologies given. I usually don't complain but this one needs to be noted.

Chris Welkey 
Rating:
5.0

Customer did not leave a comment.

Sable Weldon 
Rating:
5.0

Customer did not leave a comment.

benjamin solomon 
Rating:
4.0

Customer did not leave a comment.

henry James 
Rating:
5.0

Great service all the way around....

SHUMONE BURNETT 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DULANEY 
Rating:
5.0

Excellent experience, will use again. Thank you!

PENNY KING 
Rating:
3.0

Customer did not leave a comment.

Kelvin Jones 
Rating:
5.0

Excellent location and the Staff was very helpful & friendly. I would highly recommend this location for renting a U-Haul... *Smoke...

Anthony E Thomas 
Rating:
5.0

Customer did not leave a comment.

Rubi Cavazos Villarreal 
Rating:
5.0

Customer did not leave a comment.

DONALD ARNETTE 
Rating:
5.0

Customer did not leave a comment.

Jimmy Richardson 
Rating:
3.0

With Covid it should have been cleaned. It stunk and was filthy. Plus I was charged for miles I did not use. I do not like this location it has its own set of rules. I will not use it again.

VALERIE M BARRIERE-GOODMAN 
No reviews have been submitted for this location.

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