Customer Reviews for Just Like Home Transportation
(U-Haul Neighborhood Dealer)

92 reviews

216 Front St Ext   Indianola, MS 38751

(662) 887-2759

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(662) 887-2759

216 Front St Ext
Indianola, MS 38751

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Tilicia Jones 
Rating:
3.0

The uhaul app is awful. Both picking up and dropping off we tedious. Picking up took over an hour. The confirmation of contacts could be performed prior to pick up. Not everyone is waiting to confirm a contact. Pick up took close to an hour. Drop off took 30 minutes. The app is really poorly designed and should be reworked. We had to call in multiple times to process our transaction as the app would just crash.

Henry Torres 
Rating:
5.0

Customer did not leave a comment.

Jessie Mcnabb 
Rating:
5.0

Customer did not leave a comment.

DONALD MOORE 
Rating:
5.0

Customer service was wonderful and the agent was very helpful and explained services to ensure we got the best experience. This was my first rental and I would use services again when needed.

Catherine Scott 
Rating:
4.0

Customer did not leave a comment.

Mosie Thompson 
Rating:
4.0

Customer did not leave a comment.

Thomas Barvis 
Rating:
3.0

Ensure truck is properly sealed to prevent water leaks.

Michael Bishop 
Rating:
5.0

NOT ANY THING

Albert Beckworth 
Rating:
5.0

You're doing fine...don't stop!

Robert Terrell 
Rating:
5.0

Customer did not leave a comment.

Kiondre Modley 
Rating:
5.0

Customer did not leave a comment.

Tameka Thompson 
Rating:
4.0

Customer did not leave a comment.

britney crawford 
Rating:
5.0

Customer did not leave a comment.

Annie Winston 
Rating:
1.0

I ordered 2 dozen blankets. Did not get them.

Kenny Hall 
Rating:
2.0

Customer did not leave a comment.

Rex Manning 
Rating:
5.0

Nothing

Presella ross 
Rating:
5.0

Customer did not leave a comment.

GREGgory CARPENTER 
Rating:
5.0

Customer did not leave a comment.

GREGgory CARPENTER 
Rating:
5.0

Very courteous! Very smooth transaction! Pleasure to do business with! Would definitely do business with again and Highly recommend!

HARVEY WATSON 
Rating:
5.0

Customer did not leave a comment.

Michelle Sanders 
Rating:
5.0

Very helpful staff. Easy and convenient experience.

Dennis Smith 
Rating:
5.0

Everything went well no complaints

Roy Hamilton 
Rating:
5.0

Customer did not leave a comment.

Charles Henderson 
Rating:
5.0

Nothing

Keshu Jones 
Rating:
4.0

The car trailer It's like a snake going down the road it is a bad habit to anyone It needs to be removed once you get above 45 it's start to wiggling badly

larry lee 
Rating:
4.0

Very helpful and personable uhaul rep!

Felesia Cochran 
Rating:
4.0

Customer did not leave a comment.

William Lehr 
Rating:
3.0

Be truthful

DEWAYNE HOOVER 
Rating:
5.0

Mr Lewis helped me to get my trailer we need more people like him

Lucas Johnson 
Rating:
5.0

Great job

Lewis Robinson 
Rating:
5.0

Customer did not leave a comment.

James Gibson 
Rating:
5.0

This particular location was a great asset to me. They were at my rescue right on time. Your company Uhaul on the other, treated me very poorly. They had me running from place to place on Friday & still no service.

Courtney Glover 
Rating:
3.0

Rental rate

Jerry Chavez 
Rating:
5.0

Thank you so much for walking me through the steps over the phone. I was delighted to hear a friendly voice

Samesa Hoskin 
Rating:
3.0

Customer did not leave a comment.

Gary Sykes 
Rating:
5.0

Winnie is a great U-Haul manager. Thank you so much.

DON BRADFORD 
Rating:
2.0

Customer did not leave a comment.

Antoinette Roby 
Rating:
5.0

Customer did not leave a comment.

Clarence Kirksey 
Rating:
4.0

Customer did not leave a comment.

scott hollenhead 
Rating:
2.0

Customer did not leave a comment.

JAKILYA RIAS 
Rating:
5.0

Not much signage. Difficult to know exactly where to go.

Christine Herrington 
Rating:
5.0

This location and the Colemans were great! But, my overall experience with Uhaul was poor and disappointing. Your people out of Jackson changed my pickup location, but a trailer wasn't available. They didn't seem to know what they were doing. And they were rude today when I called with concerns. Those in your Jackson office, 601-352-2602, need attention. Thank you.

Willie Bolden 
Rating:
3.0

Hard to pull out onto street

Kate Carlson 
Rating:
1.0

too small of a parking spot for a 26 foot truck, they were closed and did not answer phone , they had a drop box for the keys , and way too far from highway. in a bad neighborhood.

Eddie Raymond 
Rating:
4.0

The service was great the truck was semi clean and it only had 1/4 a gas when it should have more.

Dannielle Knapp 
Rating:
1.0

i had to pick the truck up 30 miles out of my way i also had to help the worker do my paperwork on his computer. he did know what he was doing. he was suppose to make this were i could drop off closer to were i lived

Jennifer Miller 
Rating:
5.0

Customer did not leave a comment.

Jennifer mcfarland 
Rating:
5.0

Customer did not leave a comment.

Alfred Mcclinton 
Rating:
1.0

Auto transport was not ready. Only auto transport on site had a non running minivan loaded on it. We had to help the Uhaul person unload the minivan so I could take the auto transport. Very unprofessional uhaul rep.

John Skelton 
Rating:
3.0

Customer did not leave a comment.

Tammy Sartin 
Rating:
1.0

The representative was unaware of how to function the Uhual transactions. I waited two hours, to get one printed receipt of express checkout, gas to be in truck, which was not completely full by the way.

Quishana Myers 
Rating:
5.0

Customer did not leave a comment.

HANNAH RAY 
Rating:
5.0

Customer did not leave a comment.

Randy Duke 
Rating:
5.0

Customer did not leave a comment.

Annette Jackson 
Rating:
5.0

Customer did not leave a comment.

michael truitt 
Rating:
5.0

Customer did not leave a comment.

Sandra Freeman 
Rating:
3.0

I was told to get the miles off the truck. Last I checked that wasn't my job.

JESSICA GLISSON 
Rating:
5.0

Customer did not leave a comment.

Sonua Williams 
Rating:
5.0

My experience at the drop off location was just the opposite of the pick up location. I had no trouble whatsoever. The staff was friendly and knowledgeable. I would recommend this location to anyone.

MURIEL Pollard 
Rating:
5.0

Customer did not leave a comment.

Stan Spealman 
Rating:
5.0

Customer did not leave a comment.

JOHNNY WEAVER 
Rating:
2.0

Customer did not leave a comment.

jan duthu 
Rating:
5.0

Everything was fine.

JANEY GAMBLE 
Rating:
5.0

Customer did not leave a comment.

Eddie Jones 
Rating:
5.0

Customer did not leave a comment.

Annette Perkins 
Rating:
4.0

Let the customer know how much the total is that they have pay for. This would included rental and insurance. All cost should be told to the customer when calling on the phone so there will be NO surprises later on their bank statement.

Richard Mack 
Rating:
4.0

Customer did not leave a comment.

Shelly Rowe 
Rating:
5.0

Customer did not leave a comment.

Betty Brown 
Rating:
1.0

The worse but it wasnt all his fault some was u haul fault

CHARLES WRIGHT 
Rating:
5.0

Customer did not leave a comment.

STEPHEN patterson 
Rating:
1.0

I am 66 year old female ad had to unhook my own trailer. Thank goodness my grandson was with me to help

Shirley Mordecai 
Rating:
5.0

Customer did not leave a comment.

Angela Dowell 
Rating:
3.0

Faster printer or faster internet service.

Robert Williams 
Rating:
3.0

SPEEDIER PROCESS

IVORY HARRIS 
Rating:
5.0

Customer did not leave a comment.

Carlton Witherspoon 
Rating:
4.0

Customer did not leave a comment.

anthony watson 
Rating:
2.0

Huge hole in roof. Caused 7 gallons of water to leak into truck. Didn't give me my appliance dolly as guaranteed per my contract.

TRISHA MILLER 
Rating:
4.0

It was well

JEROME RAYMOND 
Rating:
5.0

There were no signs that said UHAUL Rental. That is the only thing that I would change. Other than that, it was a great experience.

Kyle Mitchell 
Rating:
5.0

Customer did not leave a comment.

KRISTY IVORY 
Rating:
4.0

Customer did not leave a comment.

MARGIE CLARK 
Rating:
4.0

Make sure truck is inspected before each customer receives the truck. When I pick up the truck there was only 3/4 of gas in the truck but when I dropped it off the employee at the drop off said that my truck had been logged in as full.

Gwen Lyas 
Rating:
3.0

This review survey is designed to totally ignore the key issues that made my rental from U-Haul a total nightmare. I made the online reservation to pick up a 10 foot truck at Carthage, TN. My online reservation was confirmed 4 days before the actual pick up. Then the day before the pick up, I was sent an email from U-Haul stating the pick up was for a 15 foot truck to be picked up at Smithville, TN---which I could not do. I stopped in Lebanon, TN U-Haul and that location advised I could pick up in Lebanon (which would have been easier) but they only had a 20 foot truck. Then I called U-Haul Customer Service and was advised they had a 10 foot truck available in Baxter, TN if I could get there before noon the following day---which was a major inconvenience and was not what was previously confirmed but I needed a 10 foot truck---not a 15 foot truck or a 20 foot truck. I drove to Baxter, TN, had to completely redo my reservation, paid for the rental---all of which took 2 hours. Then when the U-Haul Service Tech went to pick up the truck and bring it to me, it was not there. I was then advised the Regional Manager had done an inventory count the day earlier and found all trucks were accounted for---including the 10 footer which was now listed in my contract but was not there. Then I was told the truck had been taken the day before by the Regional Manager to accommodate a break down. Then I was told there was another 10 foot truck now available at Smithville, TN if I could get there by 3PM---which I did. The rep at Smithville, when I arrived, stated that a similar occurrence had happened a few months ago when at the Baxter U-Haul Location another truck turned up "missing" after rental and it was found that the Manager had rented the truck for cash and did not list the truck as being in service. But, I did get the 10 Foot truck after having a confirmed location in Carthage and no truck available at that location after confirmation and after going to 3 other sites to get a truck. I was also promised a $200 credit off my billing when I had returned the truck to Indianola, MS as I first confirmed. But, it was no surprise when I got to Indianola and no credit was to be issued. Promises, Promises and Promises all made just to get me out the door. I will be the worst thorn in U-Haul's side until I get want was promised. And, I will never use U-Haul again and will never speak well of U-Haul. Again, this survey is deliberately obtuse and vague. It only asks questions about the sites where I finally picked up and dropped off and does not include any questions about the issues I encountered in trying to stick to U-Haul's confirmation of my initial reservation. Shame on U-Haul and its Associates

DAVID COBB 
Rating:
2.0

Limited room for parking trailer(4x8). Difficult to access because of traffic.

TIM KING 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top