Customer Reviews for Just Because Gift Shop
(U-Haul Neighborhood Dealer)

1,082 reviews

4378 S Laburnum Ave   Richmond, VA 23231

(804) 482-6978

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 482-6978

4378 S Laburnum Ave
Richmond, VA 23231

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kenneth Doby 
Rating:
5.0

Love coming here as always it's great.

Jane Peal 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DOUGLAS WHEATON 
Rating:
5.0

Customer did not leave a comment.

Jordy Nolan 
Rating:
5.0

No improvement needed the store was clean the cashier had excellent customer service skills and there was No wait time. I was in and out in less than 20min.

monique coleman 
Rating:
5.0

Customer did not leave a comment.

Quentin James 
Rating:
5.0

Customer did not leave a comment.

Tonetta Jones 
Rating:
5.0

I love? and appreciate the 2 young lady that helped me..

JANICEMITCHELL TABB 
Rating:
5.0

Customer did not leave a comment.

Roger Field 
Rating:
2.0

The vehicle was dirty in and out. The inside of the windshield was so filthy I needed to clean it to see to drive. The pickup gas was on empty. The interior smelled so strong of cigarettes I smelled like I smoked afterwards. I rent a good number of U-Haul trucks and will rent one in another two weeks. I should get some money back for the nasty pickup I am reviewing. Howard Baker

Howard Baker 
Rating:
4.0

Customer did not leave a comment.

MARISA GARDINER 
Rating:
5.0

Customer did not leave a comment.

Terrell Pollard 
Rating:
4.0

The cargo van was dirty and smell.

Debbie Brice 
Rating:
5.0

Mr. Reggie and his staff are always polite, professional and accommodating.

LATORIADENISE HENDERSON 
Rating:
5.0

Customer did not leave a comment.

James Garner 
Rating:
5.0

I had a huge issue which cost my time and money. I had booked a 20 foot truck with a dolly, appliance dolly, and furniture dolly at this location, and the app didn't notify me that there is no 20 foot trucks after hours, nor any dollies, so it changed my reservation. I had to take the 10 foot truck because I was desperate, and the people helping me only had that day available to help out. So I ended up only taking essentials, and the rest I have to maybe hire someone to help me tae out from storage and into my house. I am very disappointed. It is not the locations fault, it is the Uhaul app's fault.

AYMAN ABUALRUB 
Rating:
2.0

Vehicle was clean but the virtual reservation was awful. The app wouldn't work so I had to use the website. It took 45 minutes to verify us so we could get the keys when I had called and spoken to a representative just minutes earlier to add an additional driver. There were also 2 employees that came out to clean vehicles that never offered or asked if we needed help.

Demond Washington 
Rating:
5.0

The app is incredibly slow and difficult to use. It took over an hour for me to pick up the truck because of the app. It is always a problem. If ever possible, I try to pick up from the counter to avoid using the app! To get an "early start before the location opens, I have to add an hour earlier just for the app problems I know I will encounter. I dread it. The location is great, the app is terrible.

Marta Powers 
Rating:
5.0

Very professionally and nice. Friendly

JOYCEELIZABETH BROOKS 
Rating:
5.0

Customer did not leave a comment.

ardrina lurry 
Rating:
4.0

Customer did not leave a comment.

Robert Martin 
Rating:
5.0

Awesome service. Customer Service was FANTASTIC.

lonnie williams 
Rating:
5.0

Everything was great, I’ll definitely use this location again

GAVIN MAYO 
Rating:
4.0

Customer did not leave a comment.

Amia Voorhees 
Rating:
5.0

The location is convenient, and the staff is great. The vehicle smelled like smoke, the display said a tire was low, and the vehicle shimmied while driving and pulled to the right. I let the staff know when I returned the vehicle.

MARTIN RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

CHANTEL WALLER 
Rating:
5.0

Customer did not leave a comment.

PENNY ALLEN 
Rating:
5.0

I always rent my UHAUL from this location I always have a great experience Everyone is alway professional and helpful

Terris Jenkins 
Rating:
5.0

Customer did not leave a comment.

SANDY SIMPSON 
Rating:
5.0

The employees were polite and pleasant and the service was great

Angie Lantz 
Rating:
5.0

No improvement needed

SANDRAGREEN SEARS 
Rating:
5.0

Everything was perfect.

Bruce White 
Rating:
5.0

Customer did not leave a comment.

Ellis Rogers 
Rating:
5.0

Customer service was Excellent

LEON WILKINS 
Rating:
5.0

Customer did not leave a comment.

Thorpiah Harris 
Rating:
5.0

Nothing

MARCGEORGE VINCENT 
Rating:
5.0

Customer did not leave a comment.

Michael Wheeler 
Rating:
5.0

Customer did not leave a comment.

IDRIS ISSAH 
Rating:
5.0

Customer did not leave a comment.

IDRIS ISSAH 
Rating:
5.0

Customer did not leave a comment.

YOSEPH ASMELLASH 
Rating:
5.0

Not a thing

SAMUEL J CAUDLE 
Rating:
5.0

None

Samuel Adegbilero 
Rating:
3.0

Customer did not leave a comment.

MELISSA SMITHERS 
Rating:
5.0

Customer did not leave a comment.

Terrence Booker 
Rating:
5.0

Great Staff, Very Friendly and knowledgeable.

Joseph Gooden 
Rating:
1.0

Customer did not leave a comment.

Donald Chambers 
Rating:
5.0

Customer did not leave a comment.

Tiffany Harrison 
Rating:
1.0

The truck was terrible!! No heat! Broken windshield! Broken side view mirrors! Truck couldn't get out of second gear burning twice as much gas! Dried vomit in cab of truck! Dried blood on walls in back of truck! Absolutely disgusting! Battery died and roadside assistance never showed up, at night in 25 degree weather with no heat, 40 miles from home.. horrible, horrible, horrible!! Will never rent from an authorized uhaul place again!!

Audrey Turgeon 
Rating:
5.0

Customer did not leave a comment.

IDRIS ISSAH 
Rating:
3.0

Arrived for pick up and my rental appliance was not in truck for usage this is the second time this has happened with U-Haul not the same location but definitely a habit of not putting appliances on the truck that i paid for and I’m never reimbursed

NATASHALYN SCOTT 
Rating:
3.0

They didn't return the balance in favor of my card.

ISAIAS DAVID TEJADA GIRALDO 
Rating:
3.0

Truck needed better maintenance, wheel was pulling too much....

TRICIA DEFOUR 
Rating:
5.0

Customer did not leave a comment.

Matthew Hollis 
Rating:
5.0

Customer did not leave a comment.

Corrinia Goode 
Rating:
5.0

Customer did not leave a comment.

Penn Ward 
Rating:
5.0

Customer did not leave a comment.

Anthony Sledge 
Rating:
5.0

Customer did not leave a comment.

Levin Collins 
Rating:
1.0

I was over charged at my return. I was waiting in the parking lot for the store to open and the owner submitted my out bill before they opened causing my bank account to overdraw and I am still waiting for the refund from Uhaul. I have rented 3 trucks from this location and all have never been cleaned and all I get from the store is a “I’m sorry “. This is unacceptable. I spend a lot of money with Uhaul and I will be going back to my original pick up location on Elm Drive in Mechanicsville Va

Robin Hall 
Rating:
5.0

Customer did not leave a comment.

GARRY BLOOMFIELD 
Rating:
5.0

They were super helpful & friendly.

Lori Lambert 
Rating:
4.0

Customer did not leave a comment.

Jeanine Epps 
Rating:
5.0

Everything was great

DORIAN HALL 
Rating:
3.0

Says 20 bucks if you stay in town, which I did, but they charged by the mile and it ended up being 75 dollars

Lucy Mobley 
Rating:
3.0

Customer did not leave a comment.

Michael Futral 
Rating:
5.0

Fast and efficient service, equiptment

brenda bryant 
Rating:
5.0

You guys are awesome and that was a pleasure doing business with you guys

SUSAN PAUL 
Rating:
4.0

The truck was dirty inside and out. I've dealt with other locations before and this was one of the dirtiest trucks, no gas in it. Just unacceptable.

Juanita Gilliam 
Rating:
5.0

Customer did not leave a comment.

MAURICE SMITH 
Rating:
5.0

Customer did not leave a comment.

Sarah Tanwyn 
Rating:
5.0

Customer did not leave a comment.

Marta Powers 
Rating:
5.0

Everything was great. We always appreciate your customer service. Thank you! We will definitely recommend you to others.

Michelle Carpenter 
Rating:
4.0

Before I picked up the U-Haul, I got an email saying to bring my phone with U-Haul app and account and my license. When I started the process, the app said I have to verify myself in addition to my drivers license. I didn’t expect that. If I knew, I would have brought my passport, which was one of the options. I did choose that they call my husband so he could verify me. That worked.

Joan Coogan 
Rating:
4.0

Customer did not leave a comment.

Daniel Farina 
Rating:
5.0

Customer did not leave a comment.

Yolanda Simmons 
Rating:
5.0

Same old!

Herbert Ward 
Rating:
5.0

Customer did not leave a comment.

Adrienne DeBrew 
Rating:
5.0

Customer did not leave a comment.

Jennifer Pulczinski 
Rating:
5.0

Customer did not leave a comment.

JENNIFER BRANCH 
Rating:
4.0

Customer did not leave a comment.

slephanie little 
Rating:
5.0

Customer did not leave a comment.

MICHELLEM CARTER 
Rating:
5.0

Well I was sent to a location were they wasn't a truck. So the customer service representative i..esoately found me a location. Just update locations on availability

Cleon Slater 
Rating:
5.0

Continue patience and great customer service!!

Tasoma Winston 
Rating:
5.0

Keep up the good work. I will be renting again very soon. Thanks.

Theodore Spurlock 
Rating:
5.0

Customer did not leave a comment.

Claudius Smith Jr 
Rating:
4.0

Customer did not leave a comment.

michael thompson 
Rating:
5.0

The store proprietor was very efficient and customer oriented. Great location.

Scott Burnette 
Rating:
5.0

An excellent company to work with and making sure all of your needs are met to your satisfaction. Will use them again when I need them.

Patricia Jones 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA CALHOUN 
Rating:
1.0

the 24/7 pick-up was very complicated. We lost an hour because my phone's location setting was not set right. The truck was over-heating on and off the whole day.

Steve Dillaman 
Rating:
1.0

Customer did not leave a comment.

Cassy Davis 
Rating:
5.0

Only issue I had is that the gas was almost on E when I got the van, which delayed me in moving because I had to make an extra stop. Other than that the experience was great!

Tracey Boyd-Vega 
Rating:
2.0

The uhual we rented had low to no power steering and the other truck they had out there and was renting out to other people had no gas cap. When it was brought to the shop attention the rep stated it will drive fine without it. As if they are aware that gas cap was missing and still renting out the vehicles. They need maintenance or a new fleet of uhual trucks. Also I requested dollys online. When I got to the location, the front desk lady stated they don’t carry this equipment because they are smaller compared to the other bigger locations. If I had known this before hand I could have the option to rent somewhere else. If all locations don’t carry equipment to move furniture it shouldn’t be an option to choose online as well

Priscilla Larry 
Rating:
2.0

Just like the last two times I’ve used uhaul, the morning of pickup, I get a call changing my location. It’s a pain in the a$$ to have to adjust. They changed location because they didn’t have what I needed. Where they sent me didn’t have what I needed so I had to go to a third location which was a backtrack from where I was going. Complete sh!t show as usual. Threw off my entire schedule and put me an hour behind. Get it together uhaul

Scott Kale 
Rating:
5.0

Customer did not leave a comment.

Willie Peebles 
Rating:
5.0

Customer did not leave a comment.

Cynthia Thomas 
Rating:
5.0

Customer did not leave a comment.

andre jones 
Rating:
5.0

The mobile process was easy. The interior and exterior of the truck were accurate. However, the amount of gas in the truck was incorrect. Additionally, the truck's check engine light was illuminated, it idled rough and there was a loud rattling sound coming from the exhaust. This truck should not have been made available for rental. I was not pleased with the truck being rented in questionable conditions, I feared I would need to contact roadside assistance, but thankfully I did not

JANELLENECOLE PAYNE 
Rating:
5.0

Customer did not leave a comment.

Conchita Kronsberg 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JOHNSON 
Rating:
5.0

Nothing really

Wanda Wilberger 
No reviews have been submitted for this location.

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