Comentarios del cliente para Just Ask Rental

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Just Ask Rental

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Charles S. en

Grado:

The equipment had no lighting and i had an emergency so I could not go back. I took it to morries ford and had them fix it.

Richard G. en

Grado:

As you want it. thanks

Melissa D. en

Grado:

El cliente no dejó un comentario.

Mark H. en

Grado:

El cliente no dejó un comentario.

Jason D. en

Grado:

The trailer we were suppose to pick up was not returned and not available. After asking about the $50 return for not having the trailer they decided to give us the in town trailer. A young boy hooked up the trailer and sent me on my way. When I got home I was checking the trailer to make sure it was all ready to go the following day and the 2 left lights were not working. I called uhaul, they sent someone out 2 hours later and said all the wires were shot underneath. it would take a long time to fix. If we drove it during the day we would be fine. We did but had to cut the time short to get back in daylight. We called the shop to tell them and the man who answered didn't seem to care. It was just not a positive experience at all.

David N. en

Grado:

Moving blankets

Janelle H. en

Grado:

El cliente no dejó un comentario.

Paul O. en

Grado:

El cliente no dejó un comentario.

Cynthia A. en

Grado:

The people at the front desk were so kind and it was extremely easy to pick up the truck! Great place to rent a uhaul!

Jane W. en

Grado:

El cliente no dejó un comentario.

Phillip A. en

Grado:

El cliente no dejó un comentario.

Russ L. en

Grado:

Demonstrate some administrative flexibility and grace with your administrative bureaucracy. Good customer service can not be delivered unless the organization can deploy some common sense. Your customer feedback survey is flawed because there are three customer touch points: One is reservations and corporate personnel; two is the pick up location personnel; and third is the drop off personnel. Reservations and/or corporate personnel were not helpful, caring, or customer-centric at all. And, I also had an insurance challenge which could have been resolved EASILY, but corporate would not listen to any common sense, or helpfulness - of which I will not address. But, as a customer service trainer to many large and small organizations, the fee charged to me for 48 hours on a less than 12 hour rental will be a great illustration to my clients of how not to deliver exceptional customer care, and service. Thanks for the teaching material - it will be priceless to the many organizations who want to learn how to get better!

Todd H. en

Grado:

El cliente no dejó un comentario.

Chris F. en

Grado:

El cliente no dejó un comentario.

Joseph H. en

Grado:

El cliente no dejó un comentario.

Reed S. en

Grado:

Didn’t help attach the trailer. Had to move some other trailer to get to the one I was assigned.

ERIN W. en

Grado:

UHaul is terrible about allowing your preferred pick up location. Don't plan on being able to pick up a truck where you requested.

Brett p. en

Grado:

El cliente no dejó un comentario.

Clyde C. en

Grado:

El cliente no dejó un comentario.

GARY A. en

Grado:

El cliente no dejó un comentario.

Kay L. en

Grado:

El cliente no dejó un comentario.

Tamara S. en

Grado:

It was a slow check in process, took about 25 min.

Amanda P. en

Grado:

Totally fine with them charging me for the discussed price. But next time bill people for the outstanding balance. I went negative in my account because they just used my card. Not happy about this at all.

Emily W. en

Grado:

El cliente no dejó un comentario.

Stephen M. en

Grado:

Have a buzzer at the desk for customers to ring for assistance because the desk was unattended when I arrived and I had to go searching in the adjacent/connected hardware store to find help.

STEVE V. en

Grado:

My reservation was supposed to be at The Attic in Monticello, MN...actually at the bus company...got there and no reservation...no car dolly...girl there finally found info and saw there was a question about my tow vehicle...the site I signed up on confirmed things would work...she found me a dolly in Buffalo..they hooked me up but didn't check lights...didn't work...nice trooper let me use my tow vehicle lights ...

Devin M. en

Grado:

I was charged for dolly and furniture pads even though I said I didn't want any(They were already on the truck. The lady who gave me the keys also did not do a visual inspection with me to verify that everything was good before I drove off.

Darrin J. en

Grado:

El cliente no dejó un comentario.

Nicholas T. en

Grado:

friendly service

Eric B. en

Grado:

El cliente no dejó un comentario.

Tobias S. en

Grado:

Equipment is always in good working order at this location. Quick checkout gets me where I need to be.

Barbara T. en

Grado:

The service was great, very nice man.

Chris F. en

Grado:

El cliente no dejó un comentario.

PAUL S. en

Grado:

The trailer was great. Pulled nicely behind my truck (12X6 Trailer). Our only complaint was when we dropped the trailer off. The Buffalo Rental tried to charge us an extra fee, saying that only the Mpls Dealership accepts drops. The Mpls dealer was over 100 miles away from our current house, which made the request ridiculous. After 20 minutes of waiting the fee was waived, but the workers were unfriendly and agnostic at best.

Andrew P. en

Grado:

El cliente no dejó un comentario.

Adam C. en

Grado:

El cliente no dejó un comentario.

Jack p. en

Grado:

El cliente no dejó un comentario.

craig w. en

Grado:

All Good!

Shaun d. en

Grado:

The truck had the check engine light, oil light, and drove like hell ( steering is really bad.) this was bought up to them. Then 3 weeks later Friends of ours moved and got this same P.O.S.. I would say on a scale 1 to 10 on a safety sand point i would give it a 3. So I'm sorry to say but uhaul must be lacking a good maintenance. The Place I rented it from was great.

Charles C. en

Grado:

El cliente no dejó un comentario.

WILLIAM E. T. en

Grado:

El cliente no dejó un comentario.

Christopher H. en

Grado:

El cliente no dejó un comentario.

Mark V. en

Grado:

El cliente no dejó un comentario.

hugh d. en

Grado:

El cliente no dejó un comentario.

Robyn H. en

Grado:

El cliente no dejó un comentario.

Terence O. en

Grado:

El cliente no dejó un comentario.

Garland H. en

Grado:

El cliente no dejó un comentario.

JEFF K. en

Grado:

Easy to find and convenient location.

John A. en

Grado:

El cliente no dejó un comentario.

Jeffrey N. en

Grado:

El cliente no dejó un comentario.

David P. en

Grado:

El cliente no dejó un comentario.

John A. en

Grado:

El cliente no dejó un comentario.

John A. en

Grado:

El cliente no dejó un comentario.

Risa S. en

Grado:

First of all, I rented a dolly, expecting it to be in the back of the rental, for I was asked if I was renting one, thought someone put it in while I paid, and no one even went out to check. No dolly was in the truck and I was not coming back and now you are charged me 100 dollars for not returning a dolly that I never even rented. I expect a full refund asapm

David C. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

Raymond W. en

Grado:

El cliente no dejó un comentario.

Bernard M. en

Grado:

We wanted a pickup in Champlin, MN (2 miles away) but settled for Elk River, MN (20 miles away) then the day before pick up we were notified to pick up in Buffalo, MN (35 miles away). To add insult to injury, we were dinged $4.00 for going over our allotted mileage, which is absolute BS

George S. en

Grado:

El cliente no dejó un comentario.

Tami W. en

Grado:

El cliente no dejó un comentario.

kimberly p. en

Grado:

El cliente no dejó un comentario.

JARAD H. en

Grado:

Truck was not assigned so I was delayed more than an hour trying to pick up the truck. Delayed my whole day and is not acceptable. Please call with question and to help resolve this.

Doug L. en

Grado:

Excellent experience for all aspects of the rental from online reservations, pick-up and check-in to the return process. Very satisfied with rental and service of the organization.

JEFF E. en

Grado:

El cliente no dejó un comentario.

Steve R. en

Grado:

clean your trucks the person I talk with was great his name is Steve

Ryan N. en

Grado:

More help parking the big truck where they like it had really no clue where to put it

Susan L. en

Grado:

El cliente no dejó un comentario.

Kortney H. en

Grado:

They were short staffed. Didn’t know what was going on. And my Uhaul was not ready with the additional items I had requested. Had I just left I would not have received them.

Melissa W. en

Grado:

I received a call on the day of a return from someone asking where HIS truck was. He didn’t identify himself or even say where he was calling from. He swore at me because they overbooked the truck and he had to find another truck for someone else. Completely rude and disrespectful. I’ll drive to another city for a rental before I use this location again.

vince o. en

Grado:

They did there job but the personal touch was lacking. would recommend if location nearest to them.

Elikreutya Y. en

Grado:

My UHaul was not available at the original location promised and UHaul moved my reservation to the Buffalo location from St. Joseph. When arriving in Buffalo My moving truck was not available at the time promised because the person before me had not returned it on time. It took an extra 2.5 hrs to get it. U haul should have contacted me when the truck was not returned I am very disappointment in Uhaul's service. The location personnel were helpful.

Kaitlyn C. en

Grado:

El cliente no dejó un comentario.

Chris F. en

Grado:

Drop off location was EXCELLENT! Great service, accommodating and friendly! Would definitely recommend!

Tobias S. en

Grado:

Excellent Rental center. Always great service.

Dominic B. en

Grado:

I was very upset with my service because out of the blue I had to return my rental truck during the middle of my move. They said it was only a 24 hour rental but the pickup location did not inform me of this nor did the online order state this about it being only 24 hours. I am now stuck with no moving vehicle and only have moved.

Mike K. en

Grado:

El cliente no dejó un comentario.

ERIN W. en

Grado:

This was a horribly botched process. I called the rental agent, and ultimately received two trucks at two locations- but one was closed on the day I wanted and the other was unavailable due to being broken- neither problem communicated to me until time to pick up the truck. I dread working with this agency again.

Sandi G. en

Grado:

El cliente no dejó un comentario.

Sara D. en

Grado:

The charges to my credit card for the trailer tow was more than what was listed on my confirmation sheet.

Patricia H. en

Grado:

El cliente no dejó un comentario.

tom m. en

Grado:

El cliente no dejó un comentario.

Tom H. en

Grado:

El cliente no dejó un comentario.

Luke H. en

Grado:

El cliente no dejó un comentario.

Terry D. en

Grado:

El cliente no dejó un comentario.

SHELLEY P. en

Grado:

El cliente no dejó un comentario.

MARTEN V. en

Grado:

El cliente no dejó un comentario.

marina s. en

Grado:

Staff was honest, helpful and easy to work with. Small town feel. Thanks!

Linda F. en

Grado:

I reserved a 15 ft vehicle on line needs changed just needed a 10 ft called 800 # to change a wk before pick up date. When I picked up vehicle they had 15 ft still. Luckily they had a 10 ft there not sure why change wasn't communicated

Bruce T. en

Grado:

El cliente no dejó un comentario.

Ed T. en

Grado:

The lady I worked with was fast and efficient. Had me out there in minutes.

carrie h. en

Grado:

El cliente no dejó un comentario.

Justin L. en

Grado:

El cliente no dejó un comentario.

Susan H. en

Grado:

This location is always good. My problem is with Uhaul customer service. I was guaranteed a truck at another location. There was no truck at that location. Uhaul customer service was going to give me a $50 rebate for their availability guarantee. That was on 3/10/2018. I was later told that my refund would be processed on the following Monday. Well, it's Friday and no refund!! I have called 3 times and can't get ahold of customer service. Very poor customer service!!!

Randy C. en

Grado:

El cliente no dejó un comentario.

DUANE I. en

Grado:

I had to hookup my trailer initially because no assistance was offered by store personnel

Ryan H. en

Grado:

El cliente no dejó un comentario.

. en

Grado:

U haul needs to be more orderly and organized! I was told so many things and nothing was clear when I got there. I was unaware of what to do next each time! Not happy about that

William H. en

Grado:

Very helpful and friendly staff.

Shelly P. en

Grado:

El cliente no dejó un comentario.

Pattsy B. en

Grado:

El cliente no dejó un comentario.