Customer Reviews for Jump and Drive
(U-Haul Neighborhood Dealer)

28 reviews

20131 Aldine Westfield Rd   Humble, TX 77338

(281) 446-0905

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(281) 446-0905

20131 Aldine Westfield Rd
Humble, TX 77338

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Donald Knape 
Rating:
5.0

Customer did not leave a comment.

Curtis Barron 
Rating:
5.0

Customer did not leave a comment.

Asia Forbes 
Rating:
5.0

Perfect place

Abanob Ibrahim 
Rating:
3.0

Customer did not leave a comment.

Marcos Cortazar 
Rating:
1.0

Don’t charge people extra and lie about when they turned the truck back in.

Ahleea Valdez 
Rating:
1.0

Although you all probably won't do anything, but this was by far the worse experience with picking up and dropping off a uhaul that I have ever experienced. I have been on the phone with Uhaul reps for the past week trying to get the issues resolved to no avail.The 3rd party Uhaul rental locations were complete trash! You should make sure they are follo rules and protocol which it was obvious they are not.

Karen Williams 
Rating:
3.0

Customer did not leave a comment.

Juan Alvarez 
Rating:
1.0

The induvial that answered the phone had no clue how to use the uhaul program, talked with the owner on phone, had it on speaker, and he was also rude and foul mouthed. we had issue with truck and they wouldn't even discuss. truck was dirty inside and out.

ANTHONY LARGE 
Rating:
4.0

Customer did not leave a comment.

WALTER GRAHAM 
Rating:
2.0

Customer did not leave a comment.

JAMES CHRISTOPHE FAZICA 
Rating:
1.0

This location reminded me of a car chop shop and had no idea how to even do the paperwork. I made my reservation weeks in advance to include blankets, dolly and furniture dolly. They didn’t have any of them. Responded to 3 location before I was able to get everything and the truck was on 1/4 tank. I marked it clean just to get out of there but the truck was filthy and had to clean it myself. Fast food trash, pistachio waste and a key fob was left in the truck. This location has no business renting uhaul equipment. Location alone would be intimidating to the average person.

STEPHEN GRAVATT 
Rating:
1.0

Charged late fee but place was not open when dropping off truck on time.

Stephanie Robinson 
Rating:
5.0

The Uhaul leaked ruining a table and a mattress.

adam sparks 
Rating:
1.0

Very confusing. You can’t leave the uhaul there due to closed gates and no parking

Susan Young 
Rating:
5.0

Customer did not leave a comment.

Alfred Hunt 
Rating:
1.0

Clean up the office and make sure the trucks are clean upon the next reservation.

Amanda Macias 
Rating:
1.0

overcharged me for 44 extra miles when already paid for miles at pickup

Kenny Smith 
Rating:
5.0

Your customer service representative was very curious and patient. He help me to set my trailer up and arrange for the turn time that was convenient to my needs. Great job!!!

Luis Medina 
Rating:
4.0

The vehicle was not washed and there was some trash in the back. I had to clean it before I turned it in. Other than that, the service was great. No problems.

Luis Rivera 
Rating:
5.0

they were very helpful and helped me in removing the equipment from my car, they are the best ever

Abanob Ibrahim 
Rating:
5.0

Thanks

byron mccray 
Rating:
5.0

Customer did not leave a comment.

troy perdue 
Rating:
1.0

Send them to a different location.

Kyle Ward 
Rating:
1.0

They give you the truck without gas and when you come back they told the gas was full. They are robbing people

Allowed Ngondo 
Rating:
5.0

best location ever they are very very helpful

Abanob Ibrahim 
Rating:
3.0

Waited to be helped approximately 45 minutes for someone to arrive. Appointment was at 8:00AM to pickup. Didn’t drive off the lot until around 9:20AM.

Walter Langley 
Rating:
5.0

the best location ever

Cheap IAH parking 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Trucks for Sale

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