Picking up the vehicle was very slow because the person at this location had trouble checking us in. We had to clean all the snow and ice off the truck before we could use it. When we got the truck home and began to load it, we were surprised to see cigarettes butts, food wrappers, and a chocolate milk carton in the truck, and Uhaul blankets on the floor of the truck. There was a smell in the truck that may have been marijuana, we wondered if someone had even slept in it. The return of the truck went smoothly except that this location failed to report to Uhaul that we had returned the truck to that location and on time; Uhaul called to check on what location the truck had been returned to and we cleared that up, but it's a bit of a headache to have to help resolve these issues. In addition, once they confirmed that it had been returned on time, they gave me al late charge as though it had been returned a day later, which I am hopeful will be refunded. I would not recommend using this location for Uhaul; I'm not sure if I would recommend Uhaul at all, though customer service that I have dealt with were fairly good and able to help work out some of the problems. That being said, I'm busy enough trying to unpack and get settled after a move that I don't want to be dealing with these problems.Mark A.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
If basic customer services skills, common courtesy and a clean truck are important to you, I highly suggest that you avoid this location and go elsewhere.CHRISTOPHERR J.
Truck had damaged windshield, hours of store were wrong, store clerk was incredibly rude and not helpful.Jennifer K.
The agent was not cooperative at all. He did not even agree to talk to the agent at the pick up location to settle the dispute with the furniture dolly. Very unprofessional. I was charged and had to suffer because of no fault of mine.Kaushik B.
El cliente no dejó un comentario.MERVYNK A.
El cliente no dejó un comentario.Craig L.
El cliente no dejó un comentario.Camille B.
I got over chartered still waiting for a manager to call me back a week later the truck was disgusting dirty masks wet dog pee padsSAMANTHAANNE JOY T.
Ive used uhaul vehicle's for years. Find your services smooth and straightforward. Fully satisfied with the current servicesCraig L.
Location is 4 towns away from my preferred pick up. No one contacted me to tell me my truck would be an hour away. I waited on hold for 30 mins to find this out. Also was 4 hours later than I needed it. Staff was not knowledgeable about equipment. truck did not have dolly, had to take one from another truck.JASONEDWARD B.
I was nit impressed at all with this service. When i went to pick up truck there was a non medical face mask on the seat and an empty milk container. I had to go back in the store to ask the employee to clean it but he was so busy checking lotto tickets for people at jug city i was waiting 45 mins before i got the truck.. I also dropped off the truck and was told he would email me the receipt but as of this review i still had not received. Would not recommend this location again. To be given a truck with a used face mask in it during a pandemic os un acceptable.CHARLESW M.
Worst thing is that I booked the vehicle for 8 am - but when I arrived the store had a paper sign taped to the door saying it opened at 11 am each day. There was no indication in the rental agreement about those hours. When I came back I had to compete with purolator and jug city customers for the time of the one staff member. When I asked about the rental period - booked for 8 am - but could not get until 11 am - the staff person said it would be worked out through the rental agreement and the return. But I did not get a receipt yet - so don't know what the final outcome was. Also I had to sweep a pile of some kind of white cleaning (?) chemical out of the truck - not sure what it was (baking soda?). Otherwise well maintained.Mark S.
A More repectful, pleasant and friendly approach would have been nice, along with reasonable, professional customer service. Truck was filthy. There was disgusting spite stains on the driver window, beer cans, empty water bottles, cigarette package...the back door of truck was unlocked. During this covid pandemic time it was very disgusting and upsetting. I had to clean the truck at the gas station after leaving the site. The truck stalled repeatedly and i felt unsafe. Overall, very unpleasant.Anthony P.
El cliente no dejó un comentario.Paige D.
Was slow, took 20 minutes to sign up. For gas, he put 7/8 of a tank when it was actually 3/4Tyler J.
El cliente no dejó un comentario.Amanda G.
El cliente no dejó un comentario.Charles H.
I had to wait to be served while the lone clerk took care of store customers and FedEx customers. I got the impression that I could pay cash when I returned the truck. Upon return I was told that it was already processed onto my credit card and that was final. I will never use a satellite agent again as todays' experience was totally disappointing for me.Grant W.
Have a few more choices as far as vehicles are concernedtroy A.
El cliente no dejó un comentario.Ravi Shanakar A.
The lady behind the cashier was great but sonny the owner was terrible to deal with very unorganized asking me for my credit card information when i had already filled everything out online terrible experience with sonny. when i got the car it had 3 less km then what it had said on my contract. ill try a new location for future needsJohn D.
El cliente no dejó un comentario.AZIZ T.
El cliente no dejó un comentario.jeff A.