Customer Reviews for JTS Towing & Auto Service
(U-Haul Neighborhood Dealer)

19 reviews

911 Orchard St   Bethlehem, PA 18018

(484) 635-1711

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(484) 635-1711

911 Orchard St
Bethlehem, PA 18018

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

When I arrived at the drop-off designation, which was clearly specified in an email to me, I was told that they had no record that the trailer was to be dropped of there. I wasted more than 30 minutes before the could get some confirmation to that effect. We I asked for a receipt, I was told it would be emailed to me. When I had not received the email confirmation within 3 hours (it was not in my Spam filter), I called Uhaul customer service to make certain that everything was okay. Only then id I get an email confirmation to that effect. It should not be that difficult.

Lanny Morrison 
Rating:
1.0

Customer did not leave a comment.

Cassandra Jerome 
Rating:
5.0

Well satisfied thanks.

david fox 
Rating:
4.0

Very competent personnel. Got me in and out very quickly very held on return also.

James kruge 
Rating:
1.0

Overcharged

EVAN CONNOR 
Rating:
5.0

The people were super nice and extremely helpful

David Miller 
Rating:
1.0

Thus place was aweful! It was dirty and smelled horrible. We where scheduled to pick up at 10:00am and we waited 2 hours!!!! They kept saying it was the uhaul programs fault then they tried to charge me more then the contract. I left crying and so frustrated. Then we returned the truck to a different place where we had to wait another hour because they didn't even have truck in the system and wanted us to pay even more money for mileage that we didn't use cause the garage we picked it up from never reset it from the last use. Good costumer service would offer me a refund

Jody Cain 
Rating:
1.0

Never go to this location.

Madison Hendrickson 
Rating:
3.0

Customer did not leave a comment.

Gary Seibel 
Rating:
3.0

The owner / employee of the business were very friendly, helpful and patient in processing 'the paperwork', and they showed me the proper way to hook the trailer up.

Robert Cook 
Rating:
3.0

Have someone in the office at the proper time. I had to wait for someone to come open the building.

MARIE BARRY 
Rating:
1.0

Customer did not leave a comment.

Justin Cunard 
Rating:
4.0

The location was close by but is really tucked away and tight, as it's located in an alley. I guess they can't do much about it. .

John Paul 
Rating:
5.0

Customer did not leave a comment.

frank hellstern 
Rating:
4.0

Very busy tow yard. Facilities a little old but the gentleman that came out and completed the return was really nice and helpful.

Sandra Murray 
Rating:
2.0

Customer did not leave a comment.

Scott McCarthy 
Rating:
3.0

The locations and pick up location were fine, however the U-Haul app was not great.

Eva Shiner 
Rating:
1.0

Customer did not leave a comment.

Zachary Homa 
Rating:
4.0

Customer did not leave a comment.

Hollianne McHugh 
No reviews have been submitted for this location.

Additional Services at this Location

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