Customer Reviews for JR's Towing & Recovery
(Distribuidor de U-Haul del vecindario)

105 comentarios

521 Woodlawn St   Belmont, NC 28012

(704) 461-0108

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 9 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 461-0108

521 Woodlawn St
Belmont, NC 28012

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 9 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Generally uhaul is fantastic. This location was terrible though, definitely wouldn't rent from them again. They checked my truck out with the wrong insurance over the phone without ever seeing me or asking me what I wanted, then had a mechanic from the shop bring me the keys. I returned my truck at 2:30 pm and it didn't get checked in until 8:30 that night after calling the owner twice, leaving 2 text, calling the store, and speaking to a uhaul representative from their customer service. After my truck finally got checked in I never got a call back or a text from the owner, I had to go online to find out it wasn't still showing that it was dispatched to me.

Austin W. 
Clasificación:
4.0

JR was so kind ,thoughtful and helpful! I would use this location again! It was a easy process, I appreciated the time and effort spent making sure that, I was all set and ready to go! Rental was ready at time reserved ! Gracias

Cassandra H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
1.0

The yard looks like a salvage yard, not a rental company. Rude, very unprofessional & I would not recommend this provider for ANY services... They were only missing a large dog on a chain.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Terry W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Blaine S. 
Clasificación:
3.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORDAN B. 
Clasificación:
5.0

Professional and timely. Nice gentleman

Ryan K. 
Clasificación:
1.0

Stop scamming people out of their money... you guys charged me $98 and then turned around and charged me and additional $146 and added an additional 176 miles on the dash that I didn't even use. My total miles did NOT go over 50. I want my money back because that's ridiculous! I am so livid! This was my 1st time using this company... but I'll never use this company again.

Shada G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Haleigh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie W. 
Clasificación:
3.0

No problem with the return they are opened late and itwas very convenient.

Antone R. 
Clasificación:
1.0

Unprofessional business owner. Phone number on uhaul site goes to exemployee. Business owner tried to charge me after hours fee even though during operating hours per uhaul site. Operator did not update my agreement which resulted in 48 hr charge vs. 24 hour charge when I used the equipment less than 24 hours. Location is old and dirty junkyard of cars with unscrupulous people hanging around. This is the worst site I have experienced and you should terminate this location.

David B. 
Clasificación:
1.0

This location is in a bad spot It's hidden on a curve and bad neighborhood Very run down

Dustin R. 
Clasificación:
4.0

Convenient and the crew there were helpful. I would recommend this location. It is in the country so is nice and close to me.

Camilla F. 
Clasificación:
2.0

The people were very nice The location was easy to get to The actual office was neat but I was not comfortable having to walk on side of road around vehicles very unsafe

Cynthia H. 
Clasificación:
1.0

No building and no staff. No one answered the phone or returns phone calls.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donet B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Isacc C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rita F. 
Clasificación:
3.0

Customer pickup/drop off location is a one way in, one way out, small lot that makes it difficult to drive in and turn a car/ truck with a trailer around.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS B. 
Clasificación:
1.0

Gas tank had only 43 miles to empty from the start. Called Person in office a few minutes after leaving to ask if such little gas was supposed to be and he said he wasn't the one I talked to but obviously was the same and said refer to my contract. Then when returning the truck I took photos of truck and following directions on app, and locked the keys in truck cab. No help in office, and was told to call U-Haul online. This is where I found that no one would answer the calls so I set up a one hour call back. This occurred like an hour and half later, and that call agent literally said goodbye and hung up. In the mean time I must have talked to 15 people probably on the online chat asking for assistance and little to no help until someone said they could get a vendor out at $175 and my Plus insurance would not cover. There was only the basic and plus available on the app when I signed up for the truck and I was told there was another insurance from someone on the phone but the app didn't show that to me when I ordered the truck. Needless to say I mentioned U-Haul was getting me someone at this rate and the office person said he knew someone who could do it for less, and I tried getting the contact number from U-Haul chat over and over and finally did to call the vendor and when I called him he said someone cancelled him. But he told me that I should out of being safe to use a preferred vendor to help me. The office seemed very sketchy from the start and U-Haul chat online was HORRIBLE. Also the first agent who called me and hung up was horrible too. My fiancé was sitting next to me the whole time for hours in our vehicle and was also astonished and even said is this really happening? The vendor truck helper who came out told me when I first talked to him to get back with U-Haul to order him back out which took another hour or Two. He was great and he told me I should have had more gas in the truck from the start and so I beg to ask, if I had more in truck and butterfly effect occurred, would any of this and me locking myself out would have happened? Thank god we were not on side of road or in a distant location far from family or our surroundings because this was poorly poorly executed by U-Haul. Y'all need more verbal support and get rid of the chat. Every time I started a new chat because I wasn't being helped I would have to explain my situation and then have to do it again with the road side assistance people. I've used uhaul many times I my life but can't believe the poor assistance. God forbid we had children with us or elderly, because we could not rely on U-Haul to help us when in need. A 3rd party person was our biggest help and truly hope y'all fix these situations considering people are putting their trust in your establishment moving. I'm highly dissatisfied and disappointed in the whole system.

Nicholas P. 
Clasificación:
2.0

El cliente no dejó un comentario.

CURTIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIEN T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Conrad B. 
Clasificación:
2.0

Very rude

Ryan P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Paul Z. 
Clasificación:
3.0

Dead battery on truck. Had to connect trailer myself.

Kenneth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY H. 
Clasificación:
2.0

The guy was high, there was a strong odor of marijuana in the building. He told me all I needed to do was hand him the key. There was no "check-in" process. I was then charged $20.77 with no explanation (charged to my card on file).

ROCHELLE G. 
Clasificación:
3.0

Just a drop off. No issues. Glad it was close.

JAN A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
3.0

Pretty sketchy spot. Muddy. Cars parked haphazardly kept me from. Putting the trailer in a parking spot.

JOHN G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA G. 
Clasificación:
4.0

No one available or answering phone during business hours. Dropped off as though it was past business hours. They did submit receipt very quickly. I cannot rate helpfulness or cleanliness.

Lora M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shelby H. 
Clasificación:
1.0

It is a dump with super tight parking on a blind corner that is tough to know where to pull in to. During the check in procedure the attendant mis labeled my gas readings at 1/8 of a tank even though I had just gotten gas to ensure it was over the 1/4 of a tank to match the way I picked it up. He was so rushed to get out of there he was long gone (had driven away) before I got the receipt notification and noticed what he had done and therefore what I was being charged for. This location is less than 5 minutes from my house and I will still never go there again.

BRIAN H. 
Clasificación:
3.0

It's not easy to drop vehicles or trailers off here. No ability to make pull-through moves.

Edgar L. 
Clasificación:
4.0

Last time i rented from uhaul (different location) close by it was a total nightmare. Glad i gave this long trusted company another chance because this was the same great service i remembered from the past. Glad to know my last experience was a rare experience, and not the new norm!!

Michelle B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BOBBY G. 
Clasificación:
3.0

Drop off was basically in the middle of the streets . Need a more inviting drop off area for Uhaul since there was tons of trucks on a towing yard lot. Almost looked like a junk yard really.

THERESA R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Pamela B. 
Clasificación:
3.0

Truck was dirty. Lock was cut. Person that worked there doing the uhaul never showed. A mechanic had to help me. Uhaul over charged me. I only rented for 12 hours and they charged $20 over. Ive used uhaul for 4 moves in 2 yrs and this will be my last. Every time I've had an issue!!!! Not anymore! Next move i will find another company to deal with!!!! Uhaul is very unorganized!!!

PAULA H. 
Clasificación:
2.0

Location was scary and crowded. Did not offer me a receipt but it did come late in an email. I could not wait to get out of there.

Patrick D. 
Clasificación:
3.0

My original time to pick up at 6 AM. I got on location went to check in and they do not accommodate 24 seven pick up. Was not told that we're making reservations. Had to go back at 9 AM to pick up. Not very Organized.

Joseph C. 
Clasificación:
3.0

Part 1: If we ever rent with haul I'll make everything on the contract matches what I see or receive when I enter the truck. I'm talking about the mileage and the gas level. The contract has mileage in the 73000 range when it was about 4000 miles under that number in the truck. The fuel level was hash marked by Ed above full when the fuel level was actually just above a quarter tank on the truck gauge. All very misleading evening if you take pictures and ask questions before leaving the lot. As a result we were charged for the “missing” half tank because we dropped the truck off with half a tank, more than the amount we started. How in the world can you drop off something with more than what was provided you? I don't understand that math or how that makes sense. Unbelievable.

MONTIQUE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole F. 
Clasificación:
4.0

Convenient times and good service

JONATHAN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kamrae R. 
Clasificación:
3.0

El cliente no dejó un comentario.

RUSTY R. 
Clasificación:
3.0

I forgot to top off petrol in before dropped off. It would have been nice to have the attendant check it over and give me the option. Other places have.

John Alasdair H. 
Clasificación:
4.0

Very nice even on a rainy day.

WILLIAM Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

fuentes B. 
Clasificación:
1.0

The person I encountered was very helpful. The location needs attention for order. I only guessed it was a Uhaul location as I saw another truck parked.

SUSAN MARIE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
1.0

Have lit parking and established locations

DAVID F. 
Clasificación:
1.0

They might be great people there, but when I went to return the trailer there last Sunday at 7:00PM they were closed. I was told by the Uhaul routing person that called me Sunday that they would be open till 9:00PM. Driving out there wasted 25 minutes there and 25 minutes back and I had to beg borrow and plead to drop off closer to my Pineville NC Monday morning. Dropping it off made me late and to boot, Uhaul charged me another day. I called and had that removed, but the nerve.

Chris L. 
Clasificación:
4.0

Great staff. Very good experience.

MICHELLE S. 
Clasificación:
3.0

Location is a small time greasy workshop. Lot of room to improve.

Anil P. 
Clasificación:
1.0

Worst customer service ever!

Tami T. 
Clasificación:
4.0

JR was very nice and helpful

JILL J. 
Clasificación:
1.0

Employee wouldn't even look me in the eye. Expected customer to hook and unhook trailer. Would hate to call it a racist interaction but I've never been treated like that at any other Uhaul location.

ALEX F. 
Clasificación:
1.0

The owner was extremely rude and disrespectful. I am 62 years old and have rented from U-Haul all my life. I have never had an experience like this one. I would never go back to this location and would not recommend anyone else go there either.

RANDY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leigh F. 
Clasificación:
5.0

The Owner Johnny Was The Most Attentive and Courteous. I Really Appreciate the Attention to Detail during My One Way Rental Experience. Thanks For An Awesome Experience 

BRITTEN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Judith K. 
Clasificación:
4.0

It was very frustrating to not know the process for dropping off the trailer using the App. We had no idea that we were going to be fully responsible for the drop off using our personal phone. Thankfully, I was able to call your customer service to help document the drop off. I do not put Apps on my phone which made the experience poor. It would be very helpful to inform customers who do not use apps to arrange drop offs at actual UHaul centers instead of a neighbor hood site.

KAREN MARGARET M. 
Clasificación:
4.0

Got the best help from the people who worked there. Service was great. They helped get the car off the car dolly. This was a big help to me. Very curious, I really appreciated the people here. Gracias

KERI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE L. 
Clasificación:
1.0

El cliente no dejó un comentario.

ROGER C. 
Clasificación:
2.0

No place to park truck. No one there. Gates were locked. Do not want to use this location again

Janice H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY R. 
Clasificación:
1.0

They were closed and basically a disaster. It is not well lit.

KELSEY J. 
Clasificación:
2.0

Looked like a junk yard

WILLIAM D. 
Clasificación:
4.0

this location is run by a terrific guy and i aim impressed with his friendliness.

Julya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

Johnny, the owner of this location is awesome!! He went above and beyond to assist and so very genuine!! Will definitely use this location again when the need arises.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER B. 
Clasificación:
2.0

The pickup location was a tow recovery yard.. The gentleman that waited on us was a nice guy.

DONALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
3.0

My card was overcharged and I'm still trying to figure out how to get my money back!

BRITTANY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK A. 
Clasificación:
1.0

Have the truck ready at the location it was reserved for, not a location 30 miles away.

CHASTITY B. 
Clasificación:
5.0

Owner was extremely helpful in working through difficulties resulting from last moment change to his location. As with past U-Haul experiences the station manager makes all the difference in the quality of the experience. I will use his smaller location in the future.

KURT S. 
Clasificación:
1.0

Location was supposed to be open until 9PM. Arrived before 5PM with truck but location was closed, gate was locked, and there was no place to park that felt safe due to proximity to the road and the size of the truck. No one answered the phone and the voicemail was shut off. Unable to use online self-checkout so I had to call general U-Haul help line (was on hold for 30 minutes!) to check in truck. The next day the staff at this location read the gas meter incorrectly and charged me a fuel fee, and after calling to dispute it they checked the fuel level again and apologized about the incorrect reading and insisted they were going to refund that fee, but I have yet to see the refund.

ROBERT S. 
Clasificación:
5.0

The price was outrageous!!! I'll make sure I look around before renting from uhaul again

JAHAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Addison C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack F. 
Clasificación:
1.0

Trailer broke my car bumper. The car broke and still waiting for it to fix. Person told that h will fix and still waiting for response.

Amar S. 
No se han enviado comentarios para esta ubicación.

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