The cab of the truck smelled like dog poop. It was very uncomfortable dealing with the smell.
Sharon A
Customer Reviews for JPs Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Idk, my experience was great.
Fred GJP Auto Service was not the name for the drop off location. The address was correct. There was no contact by a person even when drop off was at 9:30 AM.
Debra MVery friendly and the location is convenient for me.
Robert LGreat service, very friendly.
Robert LWhen I called the location prior to my move, the staff that answered did not know the answer to my question and the lady that got on the phone was rude and hateful. Then after I returned the truck - I was charged 21.25 for gas even though I filled it up - over $100!
Betty JThis location was easy to find and the return process was much easier.
Christopher BTruck windows were dirty. Overall not to bad. Just not real clean.
Jeff AI’ve always gone to to JP’s for my uhual rental, but this time was an exception, so since I could rent it from them I picked my drop off location to them, they’re always the best, so helpful, friendly, clean, and just overall amazing.
NICOLE SGreat Service. Thank you!
JOHN VBetter equipment, and faster check in. Staff needs to be more aware of what is being picked up and by whom. Availability of choices is very poor.
DANIEL F1 We had requested a truck in Vandalia, not Bowling Green do we ended up paying extra millage. 2 The truck only had half a tank of fuel in it when it was picked up and wasn't noticed or would have been returned immediately. So in the end we used half a tank and had to pay $100.00 for a full tank of gas is the extra miles. That was NOT fair on our books and U-Haul has been notified but not done anything about it.
Kenneth RJustin and his staff were very helpful. Took care of me promptly.
Robert LTruck windshield and cab wasn't clean. Auto trailer had one tire strap that wasn't long enough to strap around the tire. We had to stop at a UHaul dealer in Hannibal, MO to have it fixed before we traveled to our destination.
ARTHUR MThe location was not well maintained and clean. The lady I worked with was very professional but the location needs to improve.
VANESSA TAfter approx 4 calls to customer service and picking up the truck everyone I spoke with from U-haul was exceptionally pleasant. I would not hesitate to use U-haul if I needed a moving truck.
JAMES TThe lady at this location is very kind, polite, and professional. She made the process easy and it was a joy to work with her.
CONNIE JApril was great in getting things taken care of. Would definitely recommend.
Michael PApril was a very big help
Randy Smore commutation..
Holly SVery unprofessional and smart asses
Richard BThis was a drop off and the business itself was closed. Grateful we were able to drop off the vehicle and the key and check the vehicle in online.
CHARLENE WThe place I dropped it off at was helpful. Came out and help me put it into place. It is just the website I was not pleased with.
Tommy Ereturned online and it was rough. Took over 20 minutes to work through the online return. Tried to call customer service and could not get through to talk to anyone about the online problems. Finally figured it out and got it done.
MARK WKeep it the same!
Diane WThey have been awesome to us. We used them three times last year and once this year. When we move in spring we will use them again. Thanks a million
Mike FSee above statement intended for U-Haul Corporation and not for the local agency's.
Kevin GGreat place to rent from. Very friendly and was an easy location to pick up from and return. Will use them again if the need arises!
Diana Hwanted a one way rental from Quincy Illinois to Jerseyville but made us drive way out of our way to bowling green Missouri to pick up truck at a dumpy location normal 2 hour trip to get to quincy took 3.5 hours especially having to go around flooded roads with no compensation for our time or gas
tom hApril was pleasant and informative.
Oscar SOwner could be more courteous to customer.
Gerald GThe truck started when I picked it up but the day I needed it for, it would not. I called several different numbers before being able to get someone that could help me get the truck started. Unit failed to start at a critical time during the day and after managing to get it started with outside help, was told to not turn unit off. That caused extra gas usage. JP's auto did not know about this situation as truck had not acted this way at his place of business. I have contacted customer service requesting waiver of mileage charged due to the inability of the truck to start when needed to as well as the initial problem caused our agency to be late to our destination.
linda fI was not given any instructions just handed the key and sent on my way. I had driven your trucks so didn't believe I'd need any help but... There was a sticker on the dash about turning off a tow/haul button when the truck was empty. Based on the graphic on the sticker, I couldn't locate where the button was on the dash. I didn't notice that sticker till I had left JP's site.
Walter Lthe place was dirty personal very unfriendly not helpful at all they didn't even to help hook up to trailer
richard bThe truck was frozen over and it was stuck and I had to ask the driver to help me get it out. The guy did come out and get the truck out of the frozen mud for me.
Regina Yclearly a "side line" for this location, but in a rural county and they were friendly. No real orientation, just handed me the keys, but efficient
R. GAfter hours drop had to call to make sure everything was ok with return
MARJETTA AWe were told uhaul would send a check when pick up location said money would be refunded at drop off.
Tara cWe ordered 2 weeks in advance had pick up location at meme mini mart got there no truck no phone call prior to that they had no idea we were coming. Online service is very poor
Ronald DAssociate informative prior to rental.
Christine TBecca was fabulous! She was wonderful about answering all my mom's questions (along with mine), and was willing to go the extra mile (literally) to be sure we got the supplies we needed, as well as the equipment, on time for the move from MO to TX.
James RNothing. Very helpful.
john bWell the drop off location refused to take the dolly back because they where to lazy to move it 5 foot
Daniel JI dropped the truck off. The people were leaving for lunch and tried to hide from me. ( ridiculous) It was 11 a.m. But truck did get returned.
Linda SFriendly service. Staff has kind and very helpful
LISA AEverything was clean and ready to go.
Alan JNot much really. It is a small community and anyone taking on the responsibilities of renting vehicles as part of their business is helpful, even if it is no their main line of business.
Charles BGreat customer service. equipment was ready when promise and was an excellent condition
HARRY N