Customer Reviews for JPR Cycles
(Distribuidor de U-Haul del vecindario)

Clasificación:

5.0

Great customer service provided !

Clasificación:

5.0

Grace, who I talked to when making the reservation and when picking up the vehicle, was excellent! Very informative, efficient and pleasant.

Clasificación:

5.0

Thank you for an amazing experience ! Grace is the best !

Clasificación:

5.0

None. Service was prompt both when picking up and dropping off. The customer service (Grace) was outstanding. So good that I dropped off my snow blower for service. Would definitely recommend.

Clasificación:

5.0

The young lady at the Lyndhurst location was extremely helpful & professional... The pick was fast and easy.. We did sign in on line & pre paid Which was also easy so that made our pick easy.. & the drop off in Groton at Gold Star Highway location was also very easy in & out...

Clasificación:

5.0

The person who helped us - Grace - was wonderful.

Clasificación:

5.0

The van was clean but I just don't think it was Covid 19 clean. Times are different now they should've been like sanitizer in the van

Clasificación:

5.0

Bueno

Clasificación:

5.0

Grace was amazing. She was able to get me the equipment I needed and knows the systems and billing well. She was clear, concise, and very informative. I am thankful she understands the customer experience well.

Clasificación:

5.0

No other improvements required. But, Grace was an awesome person that helped me during this stressful time. She was kind and considerate to my needs and did everything to reduce my stress.

Clasificación:

5.0

Awesomely awesome

Clasificación:

5.0

Really friendly staff and a pleasant experience! Will definitely use them again!

Clasificación:

5.0

Best Uhaul rental ever!!! My go 2....Excellent service!!!

Clasificación:

5.0

Great experience for our first time use of a 9' Uhaul van to move a family member to a new apartment in Lyndhurst NJ. Grace provided us with outstanding customer service and we would highly recommend using this location(Park Ave) and their vehicles.

Clasificación:

1.0

I did not say that you had to completely check in online. The place was not open. We had to do online checking and we had to wait for one hour and a half minutes. Also, I was changed mid week from North Arlington to Lyndhurst. I will have to think twice before renting a u-haul again,

Clasificación:

5.0

Excellent and efficient service. It was quick and easy.

Clasificación:

1.0

Customer service is absolutely horrendous. I would never use uhaul ever again. If I moved across Canada I would rather do multiple trips with a pickup truck rather than renting with uhaul again.

Clasificación:

5.0

Nada

Clasificación:

1.0

I would recommend that they not make their customer wait so long. They explained that someone has taken over their computer. I was there 30 mins early, and I ended up waiting a lot longer for the rental.

Clasificación:

5.0

All good

Clasificación:

2.0

Counter person wasn't helpful, just took the keys, didn't say much and said "that's it your done"

Clasificación:

1.0

1) Van was parked between other vehicles. It took 15-20 minutes to move the car out of parking lot, and I did it by moving jet ski parked next to the van that I have rented. 2) I paid for a dolly and there was no dolly inside the vehicle. Called customer service, and they recommended me to drive to U-Haul location in Newark, NJ. When I arrived there, store worked told me she did not receive a call from the customer service. Guess what? There was no dolly at that location. So, the same store worker made a few calls and reserved one dolly at the U-haul store in East Orange, NJ. I finally drove there and picked it up. Then I had to drive all the way back to South Hackensack to move my stuff. So, I was charged for the miles that I had to pick up a dolly which was supposed to be inside the vehicle at the first place. Not to mention, I also had to pay for gas. I'm hoping U-Haul will apply partial refund !!!

Clasificación:

5.0

Service was great. Price was excellent. Very accommodating and helpful.

Clasificación:

5.0

Everything went great. Excellent experience .

Clasificación:

3.0

I rented a trailer that was hooked up onto my friends truck. My friend had called and they held the reservation with his card. When we got to the place I wanted to use my card to pay since it was my bill. The young lady who helped us told me that I will be able to pay when I Return the one-way trailer. When I got to the place to deliver the trailer I was told that the bill was paid with my friends card and I was not able to reverse the charges. That was an inconvenience for me since I was paying with a credit card. Maybe the young woman did not know this information but Her lack of this information was a problem for me. I wish I would have been better informed.

Clasificación:

1.0

Store wasn't open and couldn't get the keys, had to go to another location

Clasificación:

5.0

Everyone was friendly and accommodating and the truck was clean with no issues.

Clasificación:

5.0

The staff was very professional and efficient

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

2.0

Have a representative present , the online check in process was not pleasant it took at least 45 minutes up of my contract time. At least with a live person you will have the customer happy that they can utilize the time they have it for. Also I rented it with a appliance truck which there was none.

Clasificación:

5.0

Great customer service. The girl that works there was very friendly and helpful. Quick check in and check out.

Clasificación:

5.0

The roll up windows were a little awkward. Most vehicles now have automatic windows. They were tough 2 get accustomed 2.

Clasificación:

3.0

I requested a dolly with the truck but because the place closes at 12 pm on Saturday, It wasn't available so I suggest to put any extra equipment requested in the truck for the self pick up just in case the location closes, the customer would find everything requested available

Clasificación:

5.0

Good enough

Clasificación:

2.0

Drove off lot at 11:45 am. Didn't look at time on agreement sheet but they put time in as 11 am and had to rush a little extra so I didn't get charged for an extra day

Clasificación:

3.0

Clean the truck. Pick up location changed three times. Over 40 miles before we got home to load.

Clasificación:

3.0

No parking

Clasificación:

1.0

REPRESENTATIVE DO NOT KNOW HOW EQUIPMENT WORKS AND LACK PROFESSIONAL BACKGROUND

Clasificación:

4.0

Looks like I was charged for 2 gallons of gas & I absolutely returned it with the same amount i left with.

Clasificación:

2.0

No welcome on arrival, kept us waiting in silence working with other folks and then asked how he could help us after an awkward wait. Truck was messy.

Clasificación:

5.0

Courteous, fast and efficient! We were in/out in record time... this was the BEST experience in several years of U-Haul rental and other companies. No improvements needed! THANK U.

Clasificación:

1.0

Hi, I just received my receipt. I need a refund for the 2 furniture dollies and the furniture pads. JPR cycles did not have any of those items that I paid for. Also, JPR rented the truck that we were supposed to get, to someone else. So I was stuck waiting in their location for 40 minutes during my paid 6 hour window. Because of them not giving us the proper equipment that was already paid for, it took me longer to move.

Clasificación:

2.0

Love U-Haul but this place needs to be better in customer service. I expect the rep to come outside and check the equipment to be in good working condition and assist the customer in its use. The last trailer I rented was missing a strap and I had to go in to let them know. That was somewhat disappointing.

Clasificación:

5.0

ms Washington frm uhaul was the best she got me this location last minute which was so close to my home. personnel was very nice at Lyndhurst location also.

Clasificación:

5.0

Very simple and fast pick up and drop off during business hours. Friendly staff. Convenient location. Will recommend to anyone.

Clasificación:

5.0

Ed was knowledgeable and got us right out. He even came out, asked which way we were headed down the road and pulled the truck out to face that direction. Awesome!

Clasificación:

3.0

First of all I had to go to a different location than what I picked and when I got there, I was told that the supplies I ordered were not at that location, so I had to go to another location to get them. Thanks to the employess at the Saddle Brook location they reserved the supplies and I didn't have to return them and the truck to 2 different locations! Not too happy with this experience.

Clasificación:

5.0

Great help. My fiancée wasn't with me, so the staff gladly assisted me in backing out. No wait time at all really in getting the truck. Would recommend.

Clasificación:

5.0

I only dropped the keys and the vehicle the same day and did not interact with personnel. The experience for the drop off was excellent. The website was extremely helpful and easy to navigate.

Clasificación:

5.0

In and out in less than five minutes!

Clasificación:

3.0

the guy couldn't give a shit. he did not want to wast time talking to a $ 20 customer

Clasificación:

4.0

The transaction went smoothly. They had the truck we needed. The interior was clean in the back and even in the front. The only complaint I have is that they added a safemove fee when I opted out of it.