Customer Reviews for Journeys Rent A Car
(U-Haul Neighborhood Dealer)

42 reviews

2925 Williamsburg Rd   Henrico, VA 23231

(804) 823-8376

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: 9 am–1 pm

Services at this Location:

Contact Us

(804) 823-8376

2925 Williamsburg Rd
Henrico, VA 23231

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: 9 am–1 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All went well.

Joseph Baker 
Rating:
3.0

One tire was not road worthy

Lawrence Kircher 
Rating:
4.0

Good drop off experience with my one-way 5x9 utility trailer w/ ramp. It is confusing having UHaul as an offering through this rental car location because it is difficult to locate in the strip mall. Also, both the rental car store and UHaul have different store hours, so I just followed the UHaul hours. Luckily when I arrived on a Sunday (when the rental car store was supposed to be closed, but UHaul hours were open), there was someone in the rental car store still to assist with UHaul customers. Very friendly staff and knowledgeable about the drop-off process. Easy and quick!

Adriana Farris 
Rating:
5.0

Customer did not leave a comment.

Anthony Davis 
Rating:
5.0

Customer did not leave a comment.

sheri winston 
Rating:
5.0

Customer did not leave a comment.

Janice Parker 
Rating:
5.0

Customer did not leave a comment.

june neal 
Rating:
5.0

Customer did not leave a comment.

MIchael BARON 
Rating:
5.0

Continue the same operation in place.

ROBERT JACKSON 
Rating:
5.0

Customer did not leave a comment.

Finiee Jackson 
Rating:
5.0

Very friendly and helpful staff. Easy location to pick up and drop off. Terry is very helpful and is sure to inform you of everything you need to know.

Joshua Long 
Rating:
5.0

Customer did not leave a comment.

Tiffany Lewis 
Rating:
5.0

The man at this location insisted on seeing a second id in addition to my driver's license. I just rented a trailer from another location and my license was sufficient. Was it legitimate for him to insist on seeing a second id?

Daryl Downing 
Rating:
1.0

I rented a truck for 8 hours and was 195.00 when it said 39 dollars a day. They doubled charge my credit card. Do not go here.

Patrick Scott 
Rating:
5.0

Excellent customer service!!

Donna Mack 
Rating:
5.0

Customer did not leave a comment.

Robert Lawson 
Rating:
5.0

It was a fabulous job renting equipment from this location.

John Ball 
Rating:
2.0

Customer did not leave a comment.

Corey Jones 
Rating:
5.0

No A Thing Everything Was Ok

ERNEST WRIGHT 
Rating:
5.0

Terry Brooks was super helpful in obtaining a vehicle for our use. He also answered any questions or concerns we had. Great customer service! I highly recommend this location for a rental.

cecelia robinson 
Rating:
5.0

Customer did not leave a comment.

Youssef Guerch 
Rating:
3.0

Customer did not leave a comment.

EdwinGreat Elebo 
Rating:
5.0

The staff was extremely professional and courteous. If I am ever in need of a U-Haul I will visit this location. I would refer them to anyone.

Bernard Harris Jr 
Rating:
2.0

I was charged an additional $138.38 for some unknown reason. I didn’t receive any additional invoices from this charge. Terrible customer service at this location.

Reece Steelman 
Rating:
3.0

Customer did not leave a comment.

Robin Mathews 
Rating:
2.0

Journeys is a Uhaul contract location and no Uhaul employees are there. One person was serving all customers and I had to find and hook up my own trailer. They also gave me the wrong trailer initially and it cost me an hour to end up with the correct one. The incorrect trailer was refunded. Second worst Uhaul experience I’ve ever had.

Mitchell Johnson 
Rating:
5.0

I had picked another location to pick up the truck , one that had the 24 hour pickup and scheduled an 830 pm pickup time . This placed called me at 2 pm after I had worked a 12 hour night shift and said I had to come sign the contract and pick up the key and they closed at 3 pm . Luckily it worked out and I got my truck but I wasn’t happy that they changed the location.

Victoria Hawkins 
Rating:
1.0

When I returned the U-Haul the man in the office was very rude and disrespectful I’m very upset he refused to give me his name and the name of his supervisor

CHARLENEA WYATT 
Rating:
5.0

Customer did not leave a comment.

Alexei Kouminov 
Rating:
2.0

Very difficult to get in touch with. Dropped off truck after location was closed for the day. After getting home I realized I left a road atlas and a hoodie in the truck. Called first thing in the morning. Guy said he’s look, never heard back from him. Would not recommend this location to anyone.

Patricia Pearsall 
Rating:
5.0

Customer did not leave a comment.

troy bryant 
Rating:
3.0

Customer did not leave a comment.

Katherine Carlson 
Rating:
1.0

This location does not have a key drop box. No window or door slot. No way to return the key. After returning the truck, it took me more than 2 hours waiting on the phone to talk to someone. More than 3 hours of my time was waisted. My return trip to Northern VA was postponed for a day. I still have the key and have not been able to return the key. The truck is parked in front of the rental place. Extremely frustrated!

Hamid Avin 
Rating:
3.0

I had the worst rental experience ever. I made an appt online about an hour before I wanted to pick up. I wished to rent a smaller truck but the website said only the big truck was available. I also selected the hands free option. When I went to the location at the appointment time it was closed. I waited a few minutes and called the corporate number. They were not much help telling me that because my reservation was made less than 24 hours there was no guarantee on the reservation. I had an asked for a refund I have an asked for anything but I was given this information and that annoyed me because on the website I didn’t see that there was a booking were a free guarantee but there was no 24 hour restriction where it was posted. It’s just one of those things you see in passing. Anyway while I was on the phone waiting for the office to open or something good to happen. My wife and I saw the employee arrive to open the store. She went back to meet the movers that we had hired as they were supposed to be there any minute. The employee who arrived was not unpleasant. And was professional although she was more than 10 minutes late. I explained I I just made a reservation for the big truck in the parking lot. I also mentioned I see the smaller truck and I tried to get that one. She said she could move everything over but will take extra time I said forget it I’ll pay the extra for the big truck. To make a long story short after a few phone calls on her behalf questions on her behalf calls to my cell phone from some U-Haul booking center to try and reach her as a customer support we eventually gave me the keys About 40 minutes later! So now I have an hour invested in the simple process of renting the truck after I did all the information online including my credit card and I requested a contactless check in which is not available at this location. By the time I got home Luke movers are both been there and I have spent about a dollar a minute for over a half hour while they waited to put boxes on the truck. Oh and did I mention when I went to the truck the hood on the truck would not stay down? The safety catch did work however who would not stay all the way down and secured. After a few minutes with the rental agent watching I was able to get the latch to work correctly. When checking in my rental I left feedback on the app and was told I would be contacted within 24 hours for 24 to 48 hours. I’ve heard nothing.

Blakely Herlick 
Rating:
1.0

The location it’s hard to found it’s in They middle of no we’re no U-Hall sign are visible for customer to know we’re they are. Never again

ILKAR TESTMAN 
Rating:
1.0

The place was very hard to found No uhall rental sign, location it’s on middle no we’re I will never rent from U-Haul again

ILKAR TESTMAN 
Rating:
5.0

Customer did not leave a comment.

Dominic Reid 
Rating:
1.0

For one I got there @10:45 THEY OPENED AT 9:00AM and NOBODY was at the location. it was poring down raining, doors was locked,all lights were on, phone went straight to voicemail. I try to call u-haul customer service and sat on hold for ALMOST an hour. And nobody got to my call. Finally somebody decides to show up 30+ MINS LATER to help me with my rental. Cargo van was FILTHY. Lady knowledge on her OWN job was lacking. 0/10 do not reccomend

Daniella Greer 
Rating:
1.0

After turning in the vehicle, the receptionist said that the total.price would be $225. They were not able to.print out a receip and said that it would be mailed later on. At around d 1PM, I got a reciept. The actually charged me $308. Truck was returned back in the same shape as when I picked it up. The receptionist and I both did the final.inspection together. No issues found. Truck also was rented to me with low tire pressure. I was told one price by the receprionistbut had to pay almost $90 more. The close right at 1PM kn Sundays so there was no one to call after receiving an email saying $308.

CESAR GUALTERIO VASQUEZ JR 
Rating:
1.0

I was contacted by a U-Haul Representative during the time I was turning in the vehicle. When I arrived at the destination, she told me that I was to park the vehicle and drop the key off in a orange U-Haul drop box, which I could not locate anywhere on the premises, so this Representative spoke to me as if I were a mentally challenged person describing what a orange U-Haul drop box looked like and where it should be located. When I explained for the fifth time that there was NO drop box in sight, she abruptly told me to park the vehicle, place the keys on the visor and do not lock the door. Her tone was disrespectful and condescending. I do not appreciate being spoken to in that manner. I think someone needs to inspect this drop off area for two things. First, I had to pull this 26 foot long vehicle around the back because there was no area in front of the business to park it and Second, someone needs to verify the absence of this drop box. I surely will not recommend this company to anyone looking for a rental. I would think that if there is a problem such as I experienced, a representative who is not even in the area should listen to the customer, because we are not all dummies, and politely and professionally find a solution.

Aldo Deredita 
Rating:
5.0

Customer did not leave a comment.

Julius Smith 
Rating:
4.0

Good service, convenient location.

Robin Perez 
No reviews have been submitted for this location.

Additional Services at this Location

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