Customer Reviews for Joshua Rosa Enterprises
(U-Haul Neighborhood Dealer)

806 reviews

1900 N Bell Blvd   Cedar Park, TX 78613

(512) 379-2718

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat: 10 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 10:00 am - 4:30 pm
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(512) 379-2718

1900 N Bell Blvd
Cedar Park, TX 78613

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat: 10 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 10:00 am - 4:30 pm
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

David Strain 
Rating:
5.0

Customer did not leave a comment.

Yashar Sharafkhanov 
Rating:
5.0

Excellent personnel (Tristen) and product service!

Glynn Giacone 
Rating:
5.0

Customer did not leave a comment.

Joshua Gyder 
Rating:
5.0

The lady that checked us in was very helpful.

TRACY Meeker 
Rating:
5.0

Super fast and friendly service. Made it easy!

Kelli Armstrong 
Rating:
5.0

Customer did not leave a comment.

Gilberto Ventura 
Rating:
3.0

drop off was fine

Stephen Mannino 
Rating:
5.0

The staff was extremely helpful, very fast for checking me in, made sure I didn’t have any questions, and verified that my reservation was set up correctly. I highly recommend this location.

Christopher Alsobrook 
Rating:
5.0

Customer did not leave a comment.

Charlotte Jackson 
Rating:
5.0

Customer did not leave a comment.

JAMES HANSELL 
Rating:
5.0

The truck we got was brand new and VERY clean.

AUSTIN SUMMEROUR 
Rating:
5.0

Customer did not leave a comment.

Cade Rochon 
Rating:
5.0

Customer did not leave a comment.

ROBERTO GELLENI 
Rating:
5.0

Customer did not leave a comment.

ERIC CASHION 
Rating:
5.0

Always amazing customer service!

Jeffery Strickland 
Rating:
5.0

Very friendly and helpful staff!

Teresa Hanak 
Rating:
5.0

Triston was great and went above and beyond to help me. She is a sweet woman!

Daniel VanCleave 
Rating:
2.0

Using the app took a LOT of time. This truck was hard to drive and lacked cruise control, which is needed for a long drive. This is the third uhaul we rented in less than a month but certainly the worst experience.

Josh Powers 
Rating:
5.0

Customer did not leave a comment.

Stephen Maness 
Rating:
5.0

One of the best places I rented from! Definitely going to be using in the future.

Jayvion Cameron 
Rating:
4.0

Did not open until 10:00 am No one to talk to

Charles Morrison 
Rating:
5.0

Customer did not leave a comment.

michael molina 
Rating:
5.0

Customer did not leave a comment.

George Sahinidis 
Rating:
5.0

Customer did not leave a comment.

James Tomlinson 
Rating:
5.0

Owners and great. Thank you.

Joshua Wheeler 
Rating:
4.0

I was dropped off for my appointment at the agreed upon time but no one was there. When l called the 1-800 number l was told they were not opening until 3 hours later and l should get a ride- share back home. Then someone at the business next door said they would make some phone calls. About 45 minutes later the Uhaul operator showed up and took care of me very efficiently. The truck was fine. Your scheduling software needs to align with reality as opposed to fantasy.

Robert Baker 
Rating:
3.0

Small and UHaul seems to be a minor secondary part of this business but the staff was helpful. Even before opening hours, when the UHaul app couldn't find my location so I couldn't do the hands free pickup.

Russell Pruitt 
Rating:
5.0

Customer did not leave a comment.

Lanora Sanderlin 
Rating:
5.0

Awesome experience! They made it very easy to check in and out. Thank you!

Ginger Hart 
Rating:
5.0

Excellent service I will always recommend it to family and friends.. Thank you

Jean Jerez 
Rating:
5.0

Awesome experience. Tristen was spectacular.

JEFFREY JAGOE 
Rating:
4.0

It was small but it was not busy.

Gary Hunt 
Rating:
5.0

Nothing. The service was excellent.

Danny Soles 
Rating:
5.0

Customer did not leave a comment.

Iurii Shevchenko 
Rating:
5.0

Customer did not leave a comment.

JULIA LEWIS 
Rating:
5.0

Customer did not leave a comment.

Bertha Hernandez 
Rating:
5.0

Customer did not leave a comment.

SUSA NAGA 
Rating:
5.0

It was a little pricey for a quick errand in-town. Advertised for under $30 but ends up costing $100+.

William Hogue 
Rating:
4.0

Customer did not leave a comment.

Rebecca Els 
Rating:
5.0

Sweetest lady!

Suzanne Quartemont 
Rating:
5.0

They are one of the locations that accepts 26 footers, dropped truck, dropped keys and receipt was sent to my email. No fuss, no muss.

Huseyin Balli 
Rating:
5.0

Customer service at this particular location was top tier. Hopefully I don't move again anytime soon, but if I do, l I'll know where to go. Thanks, y'all.

Kelley Scott 
Rating:
5.0

Customer did not leave a comment.

Kevin Stellner 
Rating:
5.0

Drop off was amazing. Customer service was representative was amazing too.

Douglas Droz 
Rating:
5.0

Customer did not leave a comment.

Peter Simek 
Rating:
5.0

Customer did not leave a comment.

Veronica Tovar Mora 
Rating:
5.0

Customer did not leave a comment.

Artem Kozlovskyi 
Rating:
3.0

My wife showed up there first so she could take me home after I dropped off the Uhaul. She felt uneasy being there next to a gun shop and auto parts store with old looking cars. Also, some dude in a big white pickup truck showed up and asked if I had the key as I was doing the 24 hour checkout. Seemed weird(?). But he looked around and took the key somewhere on the property, then left. We thought he was going to take off with the key, but he didn't. I guess someone showing up and taking your key is standard protocol at this location. Whatever works.

David Cullen 
Rating:
5.0

Customer did not leave a comment.

Jennifer Dunn 
Rating:
2.0

No clear direction of where anything was.

Sebastian Gomez 
Rating:
3.0

I’m happy that the truck didn’t break down! Maybe just warn people better on how much of an online process that truly was. I picked up the truck and dropped it off without personally speaking to a single person from uhual. However during my time participating in the load share program I did speak to someone with uhual. I feel this process could be troublesome for a lot of people. I handled everything well but im sure not everybody could have said the same thing. Overall have to say I will be using uhaul again in the future. Safe travels!

Joshua Turner 
Rating:
5.0

Customer did not leave a comment.

Danny Perry 
Rating:
4.0

Not specific to this location but I booked a truck and supplies online for this location. I picked up my truck but they had no supplies even though they were paid for in advance and confirmed available. I had to go to another location down the road to get my supplies after picking up the truck, which was very inconvenient.

Mai Nguyen 
Rating:
5.0

Customer did not leave a comment.

Rebecca Hughey 
Rating:
5.0

I can't think of anything to change. Service was excellent and prop.

Robert Aguilar 
Rating:
3.0

Customer did not leave a comment.

AMANDA Goldwater 
Rating:
5.0

Customer did not leave a comment.

Jeff Locher 
Rating:
3.0

The cargo van was looking clean but there was a bad smell. It was something like sheep or some animal smell. I think they carried farm animals with it.

Sumeyye Akin 
Rating:
5.0

Friendly staff, quick and easy pick up/drop off.

Michael Acosta 
Rating:
5.0

Customer did not leave a comment.

Aaron Kneisley 
Rating:
5.0

Very nice and helpful

Cierra Garcia 
Rating:
5.0

Customer did not leave a comment.

Sung Pae 
Rating:
4.0

Tristan was very professional and friendly and explained everything thoroughly unlike other locations I have dealt with.

Robin Rouleau 
Rating:
5.0

The location was great and the truck worked well. However the overall service from UHaul was terrible.

Phillip Rachuig 
Rating:
5.0

Staff was very friendly in here. They close at 5:30. but, The traffic jam was worse than I thought, and I was late. They let me in anyway and gave me VIP treatment.

wei zheng 
Rating:
4.0

See above

Joe Perry 
Rating:
5.0

This was a great rental experience with excellent equipment and a friendly and knowledgeable staff. I would highly recommend them.

Joseph Grogan 
Rating:
1.0

Customer did not leave a comment.

Wesley Moss 
Rating:
5.0

My only complaint wasn’t with either location but with the app my drop of destination changed from tx to IA when we had to add days do to move in date . Your customer service is top notch every one we had talked to was very kind and understanding most importantly helpful so only complaint is the app

Pamela Brigance 
Rating:
3.0

If there were a way to include instructions in the reservation to utilize the adjacent parking area so as to not block other customers, I think that might be helpful.

billy chellette 
Rating:
5.0

Nothing, all was great!

Brenda MacLean 
Rating:
5.0

Customer did not leave a comment.

Keegan Donley 
Rating:
5.0

Customer did not leave a comment.

Eduardo Rodriguez 
Rating:
3.0

Upside was that the receptionist was very kind and helpful. Downside was that the website was consistently having issues, making it almost impossible to fill out the online form to return the truck. On top of that, the after hours return process is extremely long and convoluted. After our experience today we are discouraged from using uhaul for future moves. I want to be clear that our dissatisfaction is with uhaul itself, not this particular location or any employees that work there.

Richard Blakeney 
Rating:
5.0

Customer did not leave a comment.

Jon Thoreson 
Rating:
5.0

Customer did not leave a comment.

Michael Domjan 
Rating:
5.0

Courteous Customer service

Arshad Javed 
Rating:
3.0

When using the mobile pickup and drop off, it would not work and had to call support both times. They had to force the mobile pickup and drop off to be force to move forward. This whole process had my movers waiting in the am and wasting money and time. Not only is it the summer Texas heat but they charged by the hour. It was hoping to speak with someone about this experience. Not happy and won’t be a returning customer.

Maria Vazquez 
Rating:
5.0

Customer did not leave a comment.

Scott Odell 
Rating:
3.0

Internet didn't work so I could not drop off the vehicle properly so I called the support line

Sean Heckler 
Rating:
5.0

Customer did not leave a comment.

Jose Costa 
Rating:
5.0

Customer did not leave a comment.

Jimmie Cooper 
Rating:
5.0

I arranged to pick up a truck at 9 am on-line but the facility did not open until 10 am. I wish I had been informed about the delay ahead of time so that I could have used my time more efficiently.

Michael Domjan 
Rating:
5.0

Very Friendly, very affordable and very easy check out! Best U haul place I've ever rented from!

Lindy Nnachi 
Rating:
5.0

Customer did not leave a comment.

Dennis Barker 
Rating:
5.0

Customer did not leave a comment.

Rhonda Lawrence 
Rating:
4.0

Great customer service

Bertha Hernandez 
Rating:
4.0

Customer did not leave a comment.

Jeanne PARKS 
Rating:
3.0

I dropped the truck off during business hours, but the door was locked with a hand written sign saying they were short stafged and to call a certain number - nobody answered when I tried that. I used the app for drop off and that went fine.

Joseph Bartling 
Rating:
4.0

Customer did not leave a comment.

Yuvarajkumar Ayachitula-Srinivas 
Rating:
5.0

I had trouble with the drop off procedure via the app. It would have been helpful to have an easy review of the initial pictures to determine mileage and gasoline levels. I didn't realize the pictures wouldn't be stored on my phone for future reference, and wasn't able to quickly find them for reference. I thought I'd put enough fuel back in the truck but missed by a couple of gallons. Also, the "preferred" return location was out of my way and put me over the mileage limit. I didn't let that dent my review because I am admittedly green when it comes to renting uhaul. Overall, it was easy even for a newbie. Next time I'll know to take pics for my reference during returns, and to check mileage limits. If the return location happens to find my keys, I'll be even more impressed. (I'm not sure I left them in the truck, but I'm hopeful!)

Margret Casiraghi 
Rating:
5.0

Customer did not leave a comment.

Arash Bigdeli 
Rating:
5.0

Customer did not leave a comment.

Terry Colen 
Rating:
5.0

Customer did not leave a comment.

Terry Colen 
Rating:
5.0

very helpful with the van being hit

Glenn Harmer 
Rating:
5.0

Customer did not leave a comment.

Lauren Losciuto 
Rating:
4.0

Customer did not leave a comment.

Peter Baughman 
Rating:
5.0

Customer did not leave a comment.

pamela sanderson 
Rating:
5.0

Customer did not leave a comment.

Alexander Jamieson 
No reviews have been submitted for this location.

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