Customer Reviews for Jones Auto Repair
(U-Haul Neighborhood Dealer)

3,252 reviews

7595 Poplar Ave   Germantown, TN 38138
(@Poplar Ave and Germantown Pkwy 300 feet west of intersection)

(901) 756-1128

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(901) 756-1128

7595 Poplar Ave
Germantown, TN 38138
(@Poplar Ave and Germantown Pkwy 300 feet west of intersection)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very nice and professional. Easy to find. Haven't rented a uhaul since the 90s. Just haven't had the need. Truck ran great. Surpringly comfortable seats and better than expected fuel economy.

William P 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
5.0

Awesome

Amir M 
Rating:
5.0

All of the guys here are very friendly and helpful. They are awesome.

Natalie W 
Rating:
5.0

I didn't have a reservation and I needed a U-Haul truck on the fly. I've never rented a trip before so it was my first time. The employees there were amazing. The answered all my questions and were very patient with me. They worked with me on getting a truck even though I didn't have a reservation. Whenever I need a U-Haul again I am going back to this location. As long as I live in Memphis then I will continue to go there for service. I would definitely recommend this place to anyone needing a rental.

Jeff A 
Rating:
5.0

Very efficient pick up and drop off experience. We were very pleased as we had a short time frame to get our move done. Highly recommend!

Susan P 
Rating:
5.0

Need more Boxes (wardrobe)

Leah A 
Rating:
5.0

Customer did not leave a comment.

Eric C 
Rating:
5.0

Customer did not leave a comment.

guy c 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
1.0

Had a bad ant infestation, horrible experience

stacey r 
Rating:
5.0

Customer did not leave a comment.

David E 
Rating:
3.0

I probably should have noticed this prior to leaving, but the trailer had 150-200 screws in the bottom of it. Also, the trailer opening (~5 feet) was less than the width of the trailer (6 feet). I wasn’t able to use it for my intended purpose because of that. This is not clear from the dimensions listed online. This rental did not help with what I intended it to.

Andrew H 
Rating:
5.0

Customer did not leave a comment.

Regina B 
Rating:
5.0

Customer did not leave a comment.

Joel P 
Rating:
3.0

Staff was friendly and helped me returning the vechile.

Vandan T 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W 
Rating:
5.0

Jones Auto Repair is excellent with which to do business, auto repair and U-Haul rentals. Friendly and responsive, they covered everything necessary when renting a van or trailer. Check-in and check-out is quick and efficient, no wasted motion or time. I would heartily recommend this company and U-Haul for their service and support.

Robert B 
Rating:
4.0

Customer did not leave a comment.

Tom H 
Rating:
5.0

Customer did not leave a comment.

Lori Y 
Rating:
5.0

Easy and nice people to deal with. Great value!

JoRene B 
Rating:
3.0

The location was close, but the drop yard was a bit small, and this location shares with a gas station and repair shop, so a lot going on. Manager was friendly and assisted in the drop off, but overall no complaints.

robert b 
Rating:
4.0

Trailer wasn't sweep clean, but it was okay otherwise.

Cynthia H 
Rating:
5.0

Customer did not leave a comment.

Scott B 
Rating:
5.0

Safe, reliable, well established business business in a safe neighborhood in a suburb of a very dangerous, violent city of crime. For newcomers, it would be helpful to designate that information.

Calotta E 
Rating:
5.0

Customer did not leave a comment.

David J 
Rating:
5.0

Love the folks and service at the Germantown TN location.

Donald R 
Rating:
5.0

great people great equipment help us in a bind

Robert H 
Rating:
5.0

Customer did not leave a comment.

Steve M 
Rating:
5.0

Absolutely perfect. Could not ask for better service

Silas G 
Rating:
5.0

Customer did not leave a comment.

Cortney L 
Rating:
5.0

Quick and efficient, friendly and informative. Perfect experience. Thank you!

Angela B 
Rating:
5.0

The young man who checked me in was very friendly and fast.

Brian S 
Rating:
5.0

Customer did not leave a comment.

than l 
Rating:
5.0

Customer did not leave a comment.

edward j 
Rating:
5.0

The staff at Jones Auto Repair was great! Efficient, nice and very helpful. Would definitely recommend them to a friend.

Deborah Q 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Plenty of employees to help with customers. I felt it was run extremely well. It could not have gone smoother.

Paige G 
Rating:
5.0

Just thank you for being there when needed 💙

alisha m 
Rating:
5.0

Jones Automotive is the best and easiest U-Haul location I’ve ever dealt with!

james w 
Rating:
5.0

Customer did not leave a comment.

Vincent S 
Rating:
3.0

Why in the world do you charge me $20 to return after hours when it is a benefit for you? I can’t help when you close this fee makes no sense and I will stop using U-Haul soon potentially because of it.

Ryan M 
Rating:
5.0

Friendly staff great service

chris a 
Rating:
5.0

Customer did not leave a comment.

Wayne P 
Rating:
5.0

Always very nice

SUE L 
Rating:
4.0

Customer did not leave a comment.

Mary D 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

Sierra B 
Rating:
5.0

Very friendly

ANTHONY L 
Rating:
4.0

Just right around the block. Friendly support

Jeff W 
Rating:
5.0

The location was convenient, and the property manager was professional and friendly. I would recommend this location to anyone looking for your next storage unit!!

TIFFANY H 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN W 
Rating:
5.0

Customer did not leave a comment.

Ric K 
Rating:
5.0

Customer did not leave a comment.

robert c 
Rating:
5.0

Customer did not leave a comment.

lydia t 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
3.0

Customer did not leave a comment.

Robert C 
Rating:
4.0

Customer did not leave a comment.

Brian J 
Rating:
5.0

I have been doing business with this U Haul store for ten years and they are the best every time.

GORDON G 
Rating:
5.0

Customer did not leave a comment.

Amy V 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Everything about this was positive!

Jeff V 
Rating:
4.0

I rent from here on average 2-3 days per month. Mostly for work purposes moving supplies and tools. The transaction is smooth and the equipment does its job.

James L 
Rating:
5.0

Customer did not leave a comment.

Ronald W 
Rating:
3.0

This wasn't the worst uhaul experience, but also not the best. The location seemed disorganized, the trucks were not accessible and the truck smelled like marijuana when I got in. One of the workers pulled the truck around for me, but said I needed to move my car out of their lot and just left the truck running while I looked for a place to park my car and come back. When I dropped the truck off, no one seemed interested in taking the keys back since there was no drop box to just put them in myself.

ANTHONY B 
Rating:
5.0

Customer did not leave a comment.

Michael V 
Rating:
4.0

Customer did not leave a comment.

Gavin M 
Rating:
5.0

Customer did not leave a comment.

Venkat R 
Rating:
5.0

Customer did not leave a comment.

Connie C 
Rating:
5.0

Customer did not leave a comment.

jim b 
Rating:
5.0

Good location and people

Ahmed K 
Rating:
5.0

Customer did not leave a comment.

Robert J 
Rating:
5.0

Mike is a cordial and good professional.

KIRAN K 
Rating:
5.0

Customer did not leave a comment.

Karen W 
Rating:
4.0

Customer did not leave a comment.

Terrell C 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R 
Rating:
4.0

Customer did not leave a comment.

Theo M 
Rating:
5.0

Customer did not leave a comment.

Jack G 
Rating:
3.0

Hours posted said would be open however was not for drop off

Kimberly D 
Rating:
1.0

Be accurate in pricing and not over charge people cards with balances never agreed upon.

Bradley T 
Rating:
5.0

They are very professional and the mileage is correct from the actual dashboard and and the checkout paper and the tank is full. I had an extremely terrible experience with uhaul Union Avenue back in 2022. But this Germantown location they are so good!!!!

Jameson H 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Customer did not leave a comment.

Neal S 
Rating:
5.0

Customer did not leave a comment.

eric b 
Rating:
5.0

Young Man who helped me drop off was easy to work with, communicated well, and worked fast and efficient to keep me going about my day. Great location.

john u 
Rating:
5.0

Customer did not leave a comment.

Chelsi N 
Rating:
5.0

Customer did not leave a comment.

Neal S 
Rating:
5.0

I have no complaints. My experience was great

ANGIE S 
Rating:
5.0

Customer did not leave a comment.

Jesse M 
Rating:
3.0

The employee has helped me to hitch the trailer but I paid his attention that it was very low and suggested to adjust the height. The employee told me that I’ll be fine. As a result, the trailer was scratching the asphalt during the manoeuvres.

Oleksandr B 
Rating:
5.0

Customer did not leave a comment.

walter h 
Rating:
5.0

Customer did not leave a comment.

Rebecca C 
Rating:
3.0

Customer did not leave a comment.

Rodney M 
Rating:
5.0

Customer did not leave a comment.

Adam M 
Rating:
5.0

Customer did not leave a comment.

Caroline P 
Rating:
4.0

Customer did not leave a comment.

Karen W 
Rating:
1.0

Be sure to get a printed out invoice from online person on location of truck to be picked up. Pick up phone and call that location to verify that is the proper location and truck will be there. Do not depend on calling while. In route to that location and then picking up phone. They will put you on hold and by the time you get there, they will never pick back up. Very poor experience due to wrong location. from online help setting up truck to start with. People at the right location did an excellent job. Would help to clean windshield. So many foot prints on the inside of the windshield it was filthy.

MITCHELL G 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

Customer did not leave a comment.

Santos G 
Rating:
5.0

Excellent assistance connecting the trailer to my vehicle also. The process was very customer friendly.

Mike E 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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