Excellent help by staff working there.STEVE K.
Customer Reviews for Jones Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great serviceSelene B.
The customer service was great. They were friendly and answered all our questions. The only downside to the experience was when we turned in the truck after hours. The online truck return gave us some problems and after a long day of moving furniture it was a bit of a hassle.ginger F.
Nice folks. Easy to work withRichard L.
Customer did not leave a comment.Hudson A.
Smooth drop off and very efficient. Personal staff.Lance E.
Customer did not leave a comment.Neal S.
Customer did not leave a comment.David F.
Customer did not leave a comment.Steven D.
Customer did not leave a comment.Joseph R.
Excellent service; Vehicle was ready and clean at the time of pick; parking was available, which was convenient to leave your car while using the pickup truck.Ramakrishnan S.
Customer did not leave a comment.waddell Y.
Nothing. Service was excellentLynn S.
Friendly service with great assistance.PAUL M.
When I arrive for my schedule app time there was no van for me so I was sended to another 1 which was totally out of my way !!!!Reginald M.
Easy and fast drop offSung K.
Everything went well and everyone was very helpful with the whole transaction.David F.
Customer did not leave a comment.John W.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Deborah A.
Customer did not leave a comment.Truman T.
Customer did not leave a comment.William S.
Great group of guys work there. They always take good care of me. I have used this location many times since the U-Haul location that was close to me shut down. There is another U-Haul place closer to me, on Hwy. 64 in Bartlett, Tn; but they are not very friendly. These guys in Germantown, Tn. are great. Much rather go 10 miles further down the road and be treated nice.Steve O.
Customer did not leave a comment.Kiara G.
Get service at pick-up and drop off.Frederick J.
Customer did not leave a comment.Rodney M.
Customer did not leave a comment.Brent C.
Great customer serviceBrent C.
Customer did not leave a comment.James L.
This is my favorite U Haul to rent from. Friendly, knowledgeable, quick service, very convenient. The customer service is excellent.Cyril B.
Customer did not leave a comment.Lacie M.
Customer did not leave a comment.Rebecca G.
Location didn't have the equipment I reserved but provided a suitable substitute for the same price. Check out and and Check in were efficient and fastGary S.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Jauan B.
The people always nice,and helpful.Maria R.
Customer did not leave a comment.Justin C.
Customer did not leave a comment.Earl S.
Staff was very nice and helpful. Staff was in the process of checking in the trailer as I was parking it. Very quick return. Highly recommend.Timothy B.
I tough it was twenty dollars ended up being eighty dollarsAngel A.
Customer did not leave a comment.Renee R.
Customer did not leave a comment.Joel P.
Customer did not leave a comment.Joel P.
I am not pleased with the UHAUL reservation system. I had a reservation at Summer Avenue. I was given a contract and sent to go hook up the trailer, but the trailer was not there. I then had to wait on the regional traffic office to locate another 6 x 12 trailer. I then had to drive 20 minutes to Jones. This wasted an hour of my time! You all need to get this problem resolved.Kent H.
Nothing. The location is very customer focused and I had a very positive rental experience.Morris A.
Customer did not leave a comment.Cartashia P.
This is my second time using this location and I wouldn't want to use another one! The guys there were amazing! Quick easy and fast! Definitely the best by far!:)Carlo M.
Everything went great with the rental! Very convenient & easy process!Dana G.
Customer did not leave a comment.NIEMMA T.
Customer did not leave a comment.Aaron J.
Quick, professional acceptance of my return with immediate receipt emailed to me. Very good!Norman M.
Easy check in and check out. The gas station next door makes full up easy. Staff were extremely helpful-so refreshing!Gina H.
Customer did not leave a comment.STEPHEN R.
Customer did not leave a comment.James S.
Excellent fastJonathan T.
Customer did not leave a comment.EDUARDO Z.
Great service and thank you!Lisa A.
Customer did not leave a comment.David C.
Customer did not leave a comment.Roger W.
Customer did not leave a comment.Trisha R.
Customer did not leave a comment.Tom B.
Customer did not leave a comment.James H.
The whole process of reserving and renting the trailer was easy and efficient!David R.
The third rep (DAVE) who finally assisted us in getting a truck was efficient, courteous, and pleasant to deal with. It all started like this: My wife & I had a reservation, but the first place we went to said my â€œreservation was at another locationâ€. So, we went there. The rep at the second location said the â€œtruck was down for repairsâ€. My wife called the 800 number and that rep said â€œthere was a truck in Germantown - go there, your reservation number will be the sameâ€. It all worked out thanks to the 800 rep, and DAVE!Jeffrey D.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.ANGELA S.
Friendly services. Able to quickly pick up uHaul truck. In the future, would be great if a message or call provided if you do not have additional items requested such as furniture pads.Renita B.
Customer did not leave a comment.Raymond S.
Customer did not leave a comment.Leslie F.
Great customer service experience upon pickup!Maurisha P.
Customer did not leave a comment.LaTonya F.
Customer did not leave a comment.Mallikarjuna B.
The guy went above and beyond the call of duty. Excellent service.Brandon W.
In my mind, the process was going to be complicated, but the team at Jones Auto Service/U-Haul made it all so simple. I'm really grateful for all their help and highly recommend to anybody in or near Germantown, TN.Justin E.
Customer did not leave a comment.Reginald E.
David at Jones is a great guy I have known for many years. He has always taken great care of us.Paul B.
Jones Automotive & Uhaul has the BEST customer service!!Ed R.
Customer did not leave a comment.nancy M.
Customer did not leave a comment.Mark A.
Customer did not leave a comment.Margaret C.
Jones Auto Repair has the nicest employees. They really take care of their customers!LEAH M.
Excellent service. No complaints.Veda C.
Customer did not leave a comment.Rell F.
The staff were completely competent and anxious to be helpful. I would certainly return!Joseph C.
They were great.Atarah S.
Customer did not leave a comment.mike K.
1) they didn't have a two wheeler and a furniture dolly that I requested plus no one in the general area didn't have any. 2) the 1st truck we were supposed to use the air conditioner didn't work but was able to get a truck that happened to be returned that day. 3) we were not able to get the truck in the area where we had our stuff and had to go several miles out of our way to get the truck.Mark R.
Customer did not leave a comment.vicki W.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.barbara R.
Customer did not leave a comment.CHRISTINA or Joh M.
Jones has the best customer service! I really appreciate y'all. - March Gates PalazzoloMIRIAM G.
Jones Auto is the best!!! They are so nice and professional and quick to get you in and out in just a few minutes! I highly recommend them!Terri H.
Customer did not leave a comment.Thomas P.
Night and day difference from pickup. A nice young man who was actually present took my truck and handled the return perfectly.Taylor P.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.Susan M.