Customer Reviews for Jones Auto Service
(Distribuidor de U-Haul del vecindario)

2,716 reviews

7595 Poplar Ave   Germantown, TN 38138
(@Poplar Ave and Germantown Pkwy 300 feet west of intersection)

(901) 756-1128

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 9/22/2021 - 9/26/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(901) 756-1128

7595 Poplar Ave
Germantown, TN 38138
(@Poplar Ave and Germantown Pkwy 300 feet west of intersection)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 9/22/2021 - 9/26/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

El cliente no dejó un comentario.

SIDNEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell H. 
Clasificación:
4.0

El cliente no dejó un comentario.

FURQAN H. 
Clasificación:
5.0

Everything was smooth. Just a rather smaller place and somewhat difficult to get into.

Emily H. 
Clasificación:
4.0

Sunday hours.

JONJALA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALTON L. 
Clasificación:
5.0

The staff got me in and out if there. They were very friendly!!

ALBERT P. 
Clasificación:
2.0

El cliente no dejó un comentario.

DOMONIQUE M. 
Clasificación:
5.0

The van was at the place when we got there. Check in and drop off was super easy. We would definitely recommend Uhaul to our friends and use them again.

Harold C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JONATHAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

They were very nice from the time I walked in there until I was gone. They also got me out of there quick when I picked it up, as well as when I dropped it off. That was actually the only thing that concerned me (how long it would take to take me to deal with dealing with a rental). I also own a small business as well. So taking care of your customers is what we all want. They did a great job. Thumbs up.

JOSEPH G. 
Clasificación:
5.0

Got in and out efficiently.

CHRIS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY S. 
Clasificación:
4.0

Jones auto is we're I picked up transport that the lights weren't working. Had to call and wait for an hour for tech to help me get on the road. They at least were nice at jones auto…Where I picked up the truck was a complete disaster. Waited outside with my kids for two hours. Horrible service and treatment. Parked in the hood with kids waiting for someone to help me get the keys for a 2k rental. Truck brakes smoked all the way. Horrible horrible experience.

cristian H. 
Clasificación:
3.0

Location is great but small and cluttered. I reserved a furniture dolly and none were available

HUGO D. 
Clasificación:
3.0

El cliente no dejó un comentario.

MAKEIBA W. 
Clasificación:
5.0

This is the single best location I have ever rented from.

TERRIE P. 
Clasificación:
3.0

Have a working reliable truck. I don't know if that means more time being inspected or what. My Uhaul truck broke down twice after unloading and gassing and a third time as I was dropping it off. It turned what was already a stressful day into a very stressful day.

nathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP S. 
Clasificación:
5.0

Great service.

MARCUS A. 
Clasificación:
5.0

Na

JORDAN B. 
Clasificación:
1.0

Overall experience was horrible. I can't just fault this location, but overall Uhaul in itself. I made reservations for the Bartlett, TN location. I flew in from Indianapolis, IN to Memphis and had the Uber take me to that location, only to find not only did my pickup location change without telling me, but the size of my truck which meant I spent more in gas then I should have. So I go into the next location to pick up my uhaul, and my reservation for drop off was Noblesville, IN. I sign my papers to find they tried to change me to drop off in another city. When I asked, they said it was just a suggested place and I could drop off at my closest location. When I drop off my uhaul and the location I initially made the reservation for, they made it seem like I could get charged because it wasn't the location Uhaul changed at the last minute. Give the people what size of truck they ordered, and pick up and drop off location they choose. Quit trying to screw people over with making them pay more money in an already expensive move.

brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD M. 
Clasificación:
4.0

Sign for uhaul at garage was only maybe 5 inches x 5 inches. I drove in circles looking for it.

Jessica T. 
Clasificación:
3.0

Reserved moving pads and furniture - both of them were not available. Doesn't that go against your guarantee. When service is guaranteed, one expects to be able to used the pads to protect valuable furniture. Unacceptable lack of service.

LOREN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASTRID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

Excellent experience. Wonderful staff, fast and efficient

DARLENE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

Easy process for reservation, pickup, and return. Good experience overall. Friendly service.

JOB D. 
Clasificación:
5.0

The boy who helped me was gorgeous 😩😍😍

ABIGAIL W. 
Clasificación:
5.0

Jones did a great job at that location

Doug W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Viswanadham S. 
Clasificación:
5.0

Keep up the great work! The process was seamless, would definitely use Jones Auto Service for future services.

MaQuita P. 
Clasificación:
3.0

Actually make sure the truck was clean of trash and doesn't smell of smoke.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA M. 
Clasificación:
5.0

Nothing this experience was excellent

CHRISTINA T. 
Clasificación:
5.0

The people were very friendly. It was a nice experience.

STEPHEN B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Aquashia W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

SIDDHARTH M. 
Clasificación:
5.0

Super friendly people.

GEORGE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLINE E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marquessa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FEDERICO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
3.0

Auto repair garage with U-haul as sideline.

ROBERT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLOS N. 
Clasificación:
5.0

Very helpful and pleasant staff. They were eager to help and had me in and out quickly both at pick-up and drop off. Would highly recommend this location. I've rented quite a bit from haul and this was the best experience I've had in years.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeree H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danny N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

Excellent Customer Service!!! Thank you for a Great Experience! I will definitely use this location again to rent a truck or trailer.

Glen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

Nothing really. Everything was as stated. Pick up and drop off times were as expected. The truck was ready to go and the return of equipment was very quick.

THOMAS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michele J. 
Clasificación:
5.0

As soon as we pulled up, the agents came to us and helped offload my car from the trailer- which was SUPER helpful since I was unsure of how to do it. They were very respectful and careful with my car and the customer service was exquisite. Very nice gentlemen and efficient workers. Thank you for making the drop off pleasant and I highly recommend them!

LEAH V. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

Jones Auto is great! I always rent for local moving from them. They are family owned and the employees are real nice. The rentals are quick to pick up and drop off too.

JULIANN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN E. 
Clasificación:
4.0

Customer service was great and the facility is easy to access. The only issue that I had was there was no dolly available after I had reserved one online.

CHARLES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis L. 
Clasificación:
5.0

The experience overall was good. They were all friendly and handled very well. The only downside I had was that they didn't have a dolly prepared when I rented the pickup truck, but the dolly was actually inside of the truck already. Everything worked out.

Yeong K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT L. 
Clasificación:
5.0

Very fast, professional, friendly service. Highly recommend this location.

Edward C. 
Clasificación:
5.0

El cliente no dejó un comentario.

arthur H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID BRUCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel O. 
Clasificación:
4.0

Answer the freakin phone ! Not willing to send an email to you while I'm stranded on an interstate highway!

JAMES P. 
Clasificación:
5.0

They were very helpful in helping me pick up the trailer I rented. The one I got was in good condition and the tires were properly inflated. The trailer was a newer one with the click on tongue and automatic braking. It performed well on my long trip. Picking up and dropping off was very efficient.

THOR W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernesto A. 
Clasificación:
5.0

Everyone was nice and helpful. I did notice some graffiti on the side of the unit I rented

MARCUS H. 
Clasificación:
5.0

Excellent customer service!

David D. 
Clasificación:
5.0

Jones is always kind and courteous. It's quick and easy to do business there.

JOSEPHINE C. 
Clasificación:
5.0

Everything was great!

WILLIAM L. 
Clasificación:
5.0

Very helpful

THOMAS L. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEONARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

The only issue I had was not getting the appliance wheeler that I had pre-ordered but wasn't available when I arrived. I called the main store on Summer Ave Memphis and they wouldn't rent one to me since I didn't get the truck from them.

dennis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin F. 
Clasificación:
5.0

Have used Jones Auto for numerous needs, including Uhaul. Always great service. I highly recommend for Uhaul reservations as well as auto service.

Franklin P. 
Clasificación:
4.0

El cliente no dejó un comentario.

SUZANNE MARIE W. 
Clasificación:
5.0

While the experience was very good, the truck I rented smelled like skunk/marijuana. Make sure the vehicle is sprayed with some sort of air freshener prior to someone else renting. However, I'm not sure what your policies are. I had the truck for two hours and the smell was still there when I dropped it off.

CHRISTOPHER H. 
No se han enviado comentarios para esta ubicación.

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