Customer Reviews for Jones Auto Sales And Service
(U-Haul Neighborhood Dealer)

548 reviews

1209 E 5th St   Lumberton, NC 28358

(910) 739-4779

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 739-4779

1209 E 5th St
Lumberton, NC 28358

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John McCue 
Rating:
4.0

Customer did not leave a comment.

Samuel Stallings 
Rating:
5.0

Customer did not leave a comment.

DARLENE HENRIQUEZ 
Rating:
3.0

Have the truck on a full tank of gas, it makes no sense that you have to put gas in it as soon as you drive off. Happened both times when I rented there.

Walter Wardlaw 
Rating:
4.0

Customer did not leave a comment.

Henry Stamper 
Rating:
4.0

Damage on the trailer not shown in pictures that you have customer to approve. Makes customer hesitant to approve. Damage wasn't to a point that was unsafe for use but was still there. They recommended that I took pictures to cover myself in case anything was said on return of trailer.

Billy H Hudson Jr 
Rating:
5.0

Customer did not leave a comment.

Rhema Joseph 
Rating:
5.0

I have always had a good moving experience with Uhaul. Can not think of any time having a bad encounter.

Dewey Price 
Rating:
1.0

The rep was rude over the phone, it was a slow process when at the location. The rate that was discussed was not was billed. I was billed for extras and was not informed. The rep did not ask me to add insurance. My auto insurance covers any and all rentals. All in all, the experience at the location was terrible and I will probably not rent from uhaul again. Lumberton has several locations throughout the city that rentbuhauls and every single location is in disarray or managed by people with horrible attitudes. I had the same experience at another location some time back. I will probably use Penske or budget if available.

Mercer Pineda 
Rating:
4.0

Customer did not leave a comment.

Ramon Campbell 
Rating:
2.0

The truck had several issues: The ABS light was on, the engine ran very rough and the high beam headlight was not working on the driver's side. The low beams were very dim also making night driving tough. I think the van/truck should have been retired long ago.

WILLIAM BALOGH 
Rating:
5.0

Dropped the equipment off when they were closed and did self check in. Location was easy to find and had plenty of space to leave the truck and trailer.

Greg Butler 
Rating:
1.0

They charge my card for not returning the trailer because it was not on the yard. When I called and asked why I am being charged extra, they investigated and discovered that the trailer was not on the yard because they had rented it to someone else since I returned it.

Elton FUTRELL 
Rating:
3.0

Two warning lights came on-ABS and Tow. There was no manual in the truck to know if this was dangerous. Need to correct on all trucks

Luckey Welsh 
Rating:
5.0

SiriusXM in the trucks would be nice :)

David Trogdon 
Rating:
5.0

Customer service representative was very helpful and efficient in meeting my needs and expectations

RONALD HILLIS 
Rating:
5.0

Great drop off experience.

Mark Younger 
Rating:
5.0

Huge lot. Plenty of space to drop off equipment safely.

Monette McCloud 
Rating:
5.0

This lot is big and well maintained. Plenty of room to park truck and store the hitch without a problem.

Monette McCloud 
Rating:
3.0

I was told that I would not be charged for the rental until I returned it to the site, I was not only charged immediately for the truck, but I paid for a dolly theY did not have so I was forced to get a dolly that cost more and also, the sales representative was trying to get a second payment from my debit card once I returned to the site with the rental and she was addement about getting $7 for gas that the meter read I had went over, but I showed her a picture of the meter, that is was not in fact on a half of tank when I got in the truck. Also, the miles I used was only 7 miles and she quoted 10 miles 705332 returned 705340. I had to clean tree debris from the windshield so that I could see to drive.I will not rent from that location again.

Margo McRae 
Rating:
5.0

Customer did not leave a comment.

vicky mclamb 
Rating:
5.0

Customer did not leave a comment.

Gerald Maynor 
Rating:
5.0

Customer did not leave a comment.

Rosa Reyes 
Rating:
5.0

Customer did not leave a comment.

David Cavanaugh 
Rating:
5.0

Customer did not leave a comment.

larry graham 
Rating:
5.0

Customer did not leave a comment.

CONNIE MOORE 
Rating:
5.0

Very Accommodating to the customer, fast, friendly, and courteous.

Undra Rawls 
Rating:
5.0

Customer did not leave a comment.

Giuseppe Terranova 
Rating:
4.0

Customer did not leave a comment.

Stefan Taylor 
Rating:
5.0

Customer did not leave a comment.

Kim Winter 
Rating:
5.0

Nothing

Redell Ivey 
Rating:
5.0

Keep up the good work.

Tom Kelly 
Rating:
4.0

THE ONLY PROBLEM I HAVE IS IT COST TO MUCH FOR RENTAL OF A TRUCK AND PLUS THE TRUCK WAS NOT FULL WHEN I GOT IT I HAD TO PUT GAS IN IT WHEN I GOT IT.

brenda jacobs 
Rating:
5.0

I always have a good experience when renting U-Haul products. The equipment is clean and well-maintained and it is a good rental service.

Dewey Price 
Rating:
5.0

Customer did not leave a comment.

joe porter 
Rating:
5.0

The young Hispanic lady at the front desk was excellent in customer service!

Frank Suarez 
Rating:
1.0

Attitude towards customer

Angelia Campbell 
Rating:
1.0

Customer did not leave a comment.

April Thompson 
Rating:
4.0

Customer did not leave a comment.

WALKER JEFFERY 
Rating:
5.0

Returning the property the lighting is dim. More lights and a way to secure the return equipment so no one can just come behind you and take it away.

Ingrid Brown 
Rating:
5.0

Nothing! All staff encountered were fantastic, friendly and professional. This U-Haul location is now my local favorite and preferred as the assistance provided was above and beyond what was expected. Well Done and Thank You! Bob Thomas

Robert Thomas 
Rating:
5.0

Customer did not leave a comment.

Allen Britt 
Rating:
5.0

Customer did not leave a comment.

HORACE Green 
Rating:
5.0

Dropped off in the afternoon. Location was closed had a drop off box for the keys.

Minnie Oxendine 
Rating:
3.0

Be on one accord with your sister storer

Keisha Thompson 
Rating:
4.0

Customer did not leave a comment.

Justin Oxendine 
Rating:
2.0

I would never rent from there again. They gave me a truck that was nuts good. The engine light was on in the truck was leaking gas I told Manager they knew about it, and all they did was turn off the engine light.

Abrigail Sanchez 
Rating:
5.0

The staff was very pleasant the office was clean and well organized. I will definitely go back again if I need to.

Aislinn White 
Rating:
4.0

Customer did not leave a comment.

Michael Cooper 
Rating:
4.0

Overall the equipment was in good working shape, but there was red liquid in multiple places in the storage area of the truck that I had to clean up. It was clear they didn't open to back and look at it after the last renter.

Jillian Merica 
Rating:
5.0

Great experience

Wayne Compher 
Rating:
3.0

Customer did not leave a comment.

Ron Ivey 
Rating:
5.0

The check in system needs work.. keep getting an error

Lisa Bates 
Rating:
5.0

It was convenient and painless. Everything worked out well.

Anita Cunningham 
Rating:
5.0

Equipment was ready and reserved, no hassle online to complete the rental and I had quick service with no long wait.

Jennifer Hinkley 
Rating:
5.0

Customer did not leave a comment.

Zachary Willis 
Rating:
5.0

Can't think of a thing! I have picked up from this location before! Much better this time then the first time, staff much more friendly and helpful this time. I hesitated about using this as a pickup place , but I glad I did!

Jacqueline Mays 
Rating:
5.0

All was good

Andre Seward 
Rating:
5.0

Customer did not leave a comment.

Robert Kmec 
Rating:
3.0

Customer did not leave a comment.

jonathan humphrey 
Rating:
3.0

Customer did not leave a comment.

Destiny Davis 
Rating:
5.0

Customer did not leave a comment.

Charmain Hunt 
Rating:
5.0

Customer did not leave a comment.

Briyonka Bethea 
Rating:
1.0

Start by getting someone that’s more professional at dealing with customers, I was uncomfortable and felt unwanted

Ashanti Williams 
Rating:
5.0

Customer did not leave a comment.

sEAN Chavis 
Rating:
5.0

Customer did not leave a comment.

JANIECE FOSTER 
Rating:
4.0

Have used this location before. Great service.

Joyce Sutton 
Rating:
4.0

There was a juice spilled in the armrest glove box that attracted ants. Had to remove the ants and clean the spills. The rest of the truck was fine.

Joseph Buri 
Rating:
5.0

Customer did not leave a comment.

Scott Dalane 
Rating:
5.0

Customer did not leave a comment.

SHALONDA BLACKSTON 
Rating:
5.0

A quality experience from start to finish. Excellent customer service and very knowledgeable staff! 10 out of 10 would recommend from this location.

RAYMOND STRICKLAND 
Rating:
5.0

Customer did not leave a comment.

GENE BRISSON 
Rating:
5.0

Customer did not leave a comment.

Nmano Neufville 
Rating:
1.0

This location double charged my credit card for $850.00 and i am highly upset. They charged it in my drop off day the 25th but how did they charge my card again today on the 26th when they are not even open!!!!!!!!! I will be calling U haul cooperate in the morning and going by Jones auto sales in lumberton to get it taken care. Very unprofessional and will never recommend to anyone .

charles martin 
Rating:
5.0

Customer did not leave a comment.

CHEREY HUNT 
Rating:
3.0

They need services before renting out to the customers

Barbara Campbell 
Rating:
5.0

Customer did not leave a comment.

Nmano Neufville 
Rating:
2.0

Refer them to a friendlier location. Didn't feel appreciated at all and didn't bother to explain to return process to me, just more interested in me getting out the door and finding out text to answer the questions it took to get me on my way!

David Willford 
Rating:
5.0

Customer did not leave a comment.

Tonya Locklear 
Rating:
5.0

Customer did not leave a comment.

Niasia Jones 
Rating:
5.0

None

Linda Still 
Rating:
4.0

Customer did not leave a comment.

MICHAEL OBRIEN 
Rating:
4.0

Customer did not leave a comment.

David MCCormick 
Rating:
1.0

Uhaul vehicles were very clean, however, the staff members, two female office representatives, were very vague and unclear about company standards. Staff didn’t seem to care about their job or exhibiting friendly and professional customer service. Definitely would never recommend this particular location to anyone!

katilyn Chavis 
Rating:
4.0

The only problem with truck was the cup holder was broken in the truck and not discovered until loaded and leaving for trip. Disappointed I had made reservation weeks in advance and still had to drive 60 miles round trip to find a 26' truck. Original rental Uhaul center had closed, found out when I called Wednesday prior to the Friday move/pickup date. I did receive extra miles and discount, but this was a major inconvenience. Delayed our departure by 3 hours due to later pickup time and travel to get truck.

Ron Booker 
Rating:
5.0

Customer did not leave a comment.

John Locklear 
Rating:
5.0

great experience overall.

Brent Martin 
Rating:
5.0

I was told it would be about $137 and see I’ve been charged $177, no explanation yet. Trying to see why I was ripped off.

david bean 
Rating:
5.0

My broken thumb required their help

bruce webster 
Rating:
5.0

Continue doing things the same

ALBERT JACKSON 
Rating:
5.0

Customer did not leave a comment.

Ada Maldonado 
Rating:
5.0

Customer did not leave a comment.

Lynette Brown 
Rating:
5.0

Excellent service and very professional lady. She made sure we was taken care of, actually no 20 ft truck was available so we ended up with a 26ft which we actually needed. Very thankful. Definitely recommend.

Charles Tilley 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SAMPSON 
Rating:
5.0

The cab smelled like cigarette smoke, but the truck was otherwise in good condition.

Scott Billingsley 
Rating:
5.0

Excellent assistance receiving and returning the truck!

Elizabeth Hilburn 
Rating:
1.0

Customer did not leave a comment.

ARAFAT ALSAIDI 
Rating:
4.0

Customer did not leave a comment.

VICTORIA BAXLEY 
Rating:
5.0

Customer did not leave a comment.

John Locklear 
Rating:
2.0

They don’t check their equipment before renting it. Ended up with a car toedolly that was ragged and one light wouldn’t stay working! Worse Uhaul rental EVER !!!!

Helen Whealton 
No reviews have been submitted for this location.

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