Customer Reviews for Jonas Snow Removal & Lawn Care Services Inc
(Distribuidor de U-Haul del vecindario)

3,211 comentarios

5420 Oakwood Rd   Alexandria, VA 22310

(703) 739-7721

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 3 p. m.
  • Sáb.: 7 a. m. - 3 p. m.
  • Dom.: 7 a. m. - 12 p. m.
Horario especial
  • 12/3/2021: cerrado
  • 12/7/2021: cerrado
  • 12/10/2021: 8:00 a. m. - 3:00 p. m.
  • 12/17/2021: 8:00 a. m. - 3:00 p. m.
  • 12/24/2021 - 12/25/2021: cerrado
  • 12/31/2021: 8:00 a. m. - 3:00 p. m.

Show All Hours

Servicios en esta ubicación:

Contáctanos

(703) 739-7721

5420 Oakwood Rd
Alexandria, VA 22310

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 3 p. m.
  • Sáb.: 7 a. m. - 3 p. m.
  • Dom.: 7 a. m. - 12 p. m.
Horario especial
  • 12/3/2021: cerrado
  • 12/7/2021: cerrado
  • 12/10/2021: 8:00 a. m. - 3:00 p. m.
  • 12/17/2021: 8:00 a. m. - 3:00 p. m.
  • 12/24/2021 - 12/25/2021: cerrado
  • 12/31/2021: 8:00 a. m. - 3:00 p. m.

Show All Hours

  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL V. 
Clasificación:
2.0

The location was closed on a Friday during normal business hours (the day after Thanksgiving). The location was far off the main road and it seemed unsafe. It was a cluttered and an unmaintained site.

Gaetano R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELANDREW W. 
Clasificación:
5.0

Personnel were friendly, patient and helpful.

Matt F. 
Clasificación:
2.0

El cliente no dejó un comentario.

NERY U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SORIE K. 
Clasificación:
5.0

The push to a pure electronic format for all communications is leaving behind those who choose not to use a smartphone device. Your unwillingness to retain the ability to work in paper/email my result in losing a chunk of your customers.

VANESSAMARY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
4.0

It's a small office, hidden off the main road, but the two people inside were very nice and very understanding. Even when they had a customer upset at them for asking for an additional reference name and number per the Uhaul policy, they were very calm and good at handling the situation.

SAMANTHA R. 
Clasificación:
5.0

Janice and Marcos are the best! Highly recommend!!!

Jay B. 
Clasificación:
5.0

Wonderful owners. Excellent customer service. A pleasure to do business with!

ANTHONYCHRISTOPH S. 
Clasificación:
5.0

Marco was fantastic! Hard to believe the truck would go 140 mph yet it did!

Harold Beverly I C. 
Clasificación:
5.0

Owner was so polite and helpful. A wonderful experience.

DONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDNATHANIEL E. 
Clasificación:
5.0

Previously worked with this location on prior rental vehicles. Very pleasant and nice owners managing the company. Would recommend to others.

Susan D. 
Clasificación:
4.0

extremely personable and helpful

ERICLAMONT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX G. 
Clasificación:
5.0

Excellent service, friendly owners.

Chris S. 
Clasificación:
2.0

El cliente no dejó un comentario.

SARAH JANE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIAANN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

YUEBANG L. 
Clasificación:
4.0

Running lights on left side are not working.

PAULHARTVIGSEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell K W. 
Clasificación:
5.0

Wonderful customer service. Helped right away. I would gladly recommend this location.

KAYETLINALYSSA W. 
Clasificación:
2.0

My experience didn't go well. First, someone processed my payment under a different account until the lady looked like a manager fixed the cost, second it took an hour to Reverse the process.

TARIGSALIH MOHAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN R S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAYEDMANSOOR A. 
Clasificación:
5.0

Marcos handled all the necessary requirements for a safe transport. No issues. Thanks

Moses R. 
Clasificación:
5.0

I don't think there's any extra they were very professional and helpful Thank you

OMARDORGHOD O. 
Clasificación:
5.0

Everyone at this location was super friendly and made the process easy!

WILLIAM G. 
Clasificación:
4.0

Be open at 7am and you get an Excellent. Other than waiting, enjoyed the experience.

Jeffrey S. 
Clasificación:
1.0

The online check in experience was very challenging. I kept trying to e yet in a second contact but it wouldn't work, so I eventually put my company name down even though it was a personal rental but I didn't like having to involve them. When I arrived to the location to pick up, I called the office and was informed that I had to do online check in, and then when I was struggling with it I went inside and was told that since I started online, they couldn't help me, it has to be one of the other but I was never offered that choice! It was difficult to get the key out of the box. Neither myself nor my farther in law could do it, so someone from the office had to open it. I also felt deceived by the size of the truck. We rented a 15' but no where we're we told or informed that that includes the grandmas attic. I would have happily spent more money and gotten a larger truck if I had been a more informed customer.

Jerry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRADFORDDEAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDJEFFREY K. 
Clasificación:
5.0

Nice and convenient.

Yvonne C. 
Clasificación:
5.0

I had an Amazing experience at this pick up location. They were so friendly, welcoming and kind. Took time to explain and walk me thru. Checked my vehicle and trailer with full details and made sure is 100%. Gave me helpful tips about the trailer backing up and safety. I enjoyed being there and talking to them. I did not catch their names but both lady and gentle man were absolutely great. Store was clean and organized. Checkin process was super quick and easy. I am 100% satisfied and would love to do more business in future. Thank you !! Subash

SUBASH T. 
Clasificación:
5.0

Excellent customer service and equipment is always available!

STACEYDARLENE T. 
Clasificación:
5.0

keep up current service personals. .

SYEDJAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENNYMICHAEL H. 
Clasificación:
2.0

No lighting at night. Very dark and secluded. Not comfortable being there at night.

Stephanie E. 
Clasificación:
5.0

Wonderful experience. Extremely helpful and just generally wonderful people. Coming of a recent negative experience with another local UHaul location, I feel like the team at Jonas deserves extra recognition for their outstanding service.

JAMESPATRICK D. 
Clasificación:
2.0

The uhaul truck was very old and it wasn't maintained properly. It has low air in the tire and didn't allow me to confirm the mileage

ALEXANDRA M. 
Clasificación:
5.0

Good customer service

Hector C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIERENRIQUE I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda S. 
Clasificación:
3.0

I was charged twice what I was quoted.

JOEY R. 
Clasificación:
5.0

Very friendly folks.

DAVIDLEE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNDAVIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIAANN S. 
Clasificación:
2.0

Unmanned location. No one to help or even guide parking in a very crowded lot.

Frank K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNELAURA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELHUMBERTO C. 
Clasificación:
5.0

Low price

MOHAMMADMUDASSER M. 
Clasificación:
5.0

Nothing everything was smooth and easy

JEFFREYRUSSELL M. 
Clasificación:
4.0

They were great. Were able to complete the checkout for me And it was quick and easy.

JOHN B. 
Clasificación:
5.0

It was crowded but they took care of me in a fair amount of time. I overheard a call where they were working to accommodate a customer who's truck wasn't ready at a different location. Good customer service and nice follow up after my rental. I will be using this location again in the future!

WILLIAMTHEODORE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAKWASIDNEY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

HARRISBENJAMIN H. 
Clasificación:
2.0

Have it in a better location where the customer doesn't have to turn around on a road with a trailer to get out.

TARREN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMILCARDE JESUS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE ALEJANDRO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel J. 
Clasificación:
1.0

Overcrowded with vehicles for an after-hours drop off. Poor lighting.

Zachariah L. 
Clasificación:
5.0

The service was excellent. The Company was quick to help us understand the terms and conditions and helped us adapt our rental to our needs. Very good service. Recommended.

ANDREWABEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tim W. 
Clasificación:
5.0

Everything was good but I didn't know why I got charged more after received complete return process receipt by email, i was return the van even 4 hours before my 72 hours rent, no messages or receipts for extra charge I just learn from my account.

FASILREGASSA W. 
Clasificación:
1.0

Do not rent from here. I arranged the rental online and paid for a 6 hour rental. When checking in the man at the counter told me to have it back in approximately 3 hours because they needed the truck for another customer. When i told him I would go to another Uhaul so i can get my paid for 6 hours, he then said oh ok, yeah, just bring it back at 2 (which was 6 hours). That should've been my first clue. Then, after bringing the truck back, clean, fueled to 1/4 as it was when I left, they decided to claim it was only at 1/8 a tank and charged me $21/fuel and $30/fill charge. Luckily, i took the time to examine their long receipt and noticed where they lied. I called them to assure them i returned with 1/4 tank, they argued and claimed it wasn't and I was responsible for the additional $50+ charge. I ended up having to prove myself by texting a photo i took to the personal phone of the man behind the counter! He called and left a voicemail stating he physically went and verified that the truck was indeed at ¼ tank. He apologized and said I was being refunded $58. I checked my account and there was updated charge so I texted to ask when I would be given my refund, at which point he stated that the truck wasn't at ¼ tank, which it was, and that a customer has since rented the truck which was completely unrelated and off topic. I'm now having to submit a fraudulent charge claim with my bank in order to recoup this robbery. Not how you treat customers and certainly not how to professionally run a business.

Zachary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINELOUISE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACENELOUISE D. 
Clasificación:
5.0

When I signed up I was supposed to receive a call due to availability. I didn't get a call. I received a text the morning of that said the reservation was at my location and gave a link. So I went to the location, to find out the link in the text tells me the truck is at a different location. When I got to that location they had given the truck away because I was late. (Having gone to the original location.) The lady there (Capital SW Wash DC)was Very helpful and called around finding me a truck at the final location on Oakwood in Alexandria,VA.

BRUCEJAMES-PAUL B. 
Clasificación:
3.0

The tank was only 1/4 full of gas. Is this normal? I ended putting in way more gas than I started with.

Karen K. 
Clasificación:
3.0

Communicate with the customer if the truck is not going to be ready at the scheduled time. I completed the online check in 10 minutes before my reservation and received a message that a vehicle had not been assigned yet. I had to contact the location to find out the vehicle had just been returned and they were cleaning it.

CHARLESCOMPTON A. 
Clasificación:
5.0

Very nice and great customer service 👍🏻

PIRIYA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akeem M. 
Clasificación:
5.0

The beat location ever!! You guys ROCK!!!

Shaun B. 
Clasificación:
5.0

Very friendly, thorough, and informative agents at this location. Counter check-in was quick and easy. They made the arduous task of moving that much easier.

Lamar W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
2.0

Located in a slope with a sharp drop from the road pavement to the dirt and grass yard. No room to turn around. There is no paved lot and the lot is not level. Working alone, I lost control of the trailer after lifting it off the hitch. It damaged the back of my truck and almost ran over me. Location specified drop-off before 3 pm. I arrived at 2:30. The office was closed and no one answered the phone. The return was not processed until the next morning.

Daniel T. 
Clasificación:
5.0

The only concern I have is that the truck was a little hard to drive and may need it's transmission check. The sales personnel or very helpful and professional. I will rent from this U-Haul again. Gracias

CYNTHIA A. 
Clasificación:
3.0

This location was very helpful, although it was a little hard to find. However, this was not my original drop off location, which was 5654 Columbia Pike in Falls Church, Virginia. When I attempted to return my truck at that location, the worker told me he was full and could not take it, and was pretty brusque. Also, he was not very helpful about finding a place where I could drop it off, and I had to call the 800 number to find somewhere to deliver the truck. It ended up being a place many miles away, across town. This was NOT a pleasant experience.

Mark B. 
Clasificación:
5.0

The woman who helped us with our order was friendly and informed about the products of UHaul. It was also appreciated that she tired to find us the best truck for the items we were trying to move. She reduced the stress from our move. It was a great experience. God bless.

MARIAD'AGOSTINHO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYANRICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve G. 
Clasificación:
5.0

My experience at this U-Haul was fantastic. I will not use any other location but here moving forward. Everyone was so kind and helpful. Being greeted with a smile and some helpful people got our long move day off to a good start!

JENNIFER B. 
Clasificación:
5.0

The Oakwood road location has the nicest owners and customers service. Please show them in your list of locations for the 22304 zip code on your main site. They are not listed on your page when doing a uhaul search for locations in the 22304 zip code.

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMONDA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SILVIAM V. 
Clasificación:
4.0

It is a tight squeeze to get trailers into place when returning. It's also very dark with inadequate lighting for after hours returns when dark.

Sean K. 
Clasificación:
5.0

GREAT Proprietors! So very kind ... patient ... and gracious. This is a TRUE family business. I felt like part of the family.

Philip B. 
Clasificación:
5.0

EXELENT

JERSYADIEL A. 
Clasificación:
5.0

The lady who helped me with renting a cargo van was extremely helpful. She advised me on the size of the renting vehicle, guided me through the Approval process, gave me useful tips as this was my first ever experience with renting a cargo vehicle. I really enjoy my visit!

Tetiana S. 
Clasificación:
5.0

Very helpful staff. Highly recommend!

FRED R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORYRAY B. 
Clasificación:
5.0

I've used them for 3 rentals now. They are very professional and I'll keep using them because of how good they are!

Catherine K. 
Clasificación:
5.0

Wonderful customer service! So fast and everyone was very friendly!!

Veronika P. 
Clasificación:
3.0

There was no one at the location when someone should have been there.

Joseph G. 
No se han enviado comentarios para esta ubicación.

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