The only concern I have is that the truck was a little hard to drive and may need it's transmission check. The sales personnel or very helpful and professional. I will rent from this U-Haul again. GraciasCYNTHIA A.
Customer Reviews for Jonas Snow Removal & Lawn Care Services Inc
(Distribuidor de U-Haul del vecindario)
Alexandria, VA 22310
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 8 a. m. - 3 p. m.
- Vie.: 8 a. m. - 6 p. m.
- Sáb.: 7 a. m. - 3 p. m.
- Dom.: 7 a. m. - 12 p. m.
- 9/17/2021: 8:00 a. m. - 3:00 p. m.
- 9/24/2021: 8:00 a. m. - 3:00 p. m.
- 10/1/2021: 8:00 a. m. - 3:00 p. m.
- 10/8/2021: 8:00 a. m. - 3:00 p. m.
- 10/15/2021: 8:00 a. m. - 3:00 p. m.
- 10/22/2021: 8:00 a. m. - 3:00 p. m.
- 10/29/2021: 8:00 a. m. - 3:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This location was very helpful, although it was a little hard to find. However, this was not my original drop off location, which was 5654 Columbia Pike in Falls Church, Virginia. When I attempted to return my truck at that location, the worker told me he was full and could not take it, and was pretty brusque. Also, he was not very helpful about finding a place where I could drop it off, and I had to call the 800 number to find somewhere to deliver the truck. It ended up being a place many miles away, across town. This was NOT a pleasant experience.Mark B.
The woman who helped us with our order was friendly and informed about the products of UHaul. It was also appreciated that she tired to find us the best truck for the items we were trying to move. She reduced the stress from our move. It was a great experience. God bless.MARIAD'AGOSTINHO D.
El cliente no dejó un comentario.BRYANRICHARD P.
El cliente no dejó un comentario.Steve G.
My experience at this U-Haul was fantastic. I will not use any other location but here moving forward. Everyone was so kind and helpful. Being greeted with a smile and some helpful people got our long move day off to a good start!JENNIFER B.
The Oakwood road location has the nicest owners and customers service. Please show them in your list of locations for the 22304 zip code on your main site. They are not listed on your page when doing a uhaul search for locations in the 22304 zip code.Paul A.
El cliente no dejó un comentario.RAYMONDA F.
El cliente no dejó un comentario.SILVIAM V.
It is a tight squeeze to get trailers into place when returning. It's also very dark with inadequate lighting for after hours returns when dark.Sean K.
GREAT Proprietors! So very kind ... patient ... and gracious. This is a TRUE family business. I felt like part of the family.Philip B.
The lady who helped me with renting a cargo van was extremely helpful. She advised me on the size of the renting vehicle, guided me through the Approval process, gave me useful tips as this was my first ever experience with renting a cargo vehicle. I really enjoy my visit!Tetiana S.
Very helpful staff. Highly recommend!FRED R.
El cliente no dejó un comentario.GREGORYRAY B.
I've used them for 3 rentals now. They are very professional and I'll keep using them because of how good they are!Catherine K.
Wonderful customer service! So fast and everyone was very friendly!!Veronika P.
There was no one at the location when someone should have been there.Joseph G.
El cliente no dejó un comentario.Christopher O.
The representatives were extremely nice. Due to no fault of them, we waited over an hour for our rental bc the customer who had it before us returned it late.LANCEWEN-LIANG C.
Stay on time, store hours can be until 6 or 7pm for costumers convenience, other then that service was great, thank youJUAN PABLO L.
El cliente no dejó un comentario.Shantell B.
Tags on the trailer expired in 2020. But since COVID I figured this might be. Luckly, no issues with the police. The representative was very nice.Carl K.
I think overall you guys were great! ThanksLESLIEJAZMINE G.
The oil change was due and windshield cleaner was low per the vehicle alertsSUEANN E.
El cliente no dejó un comentario.samson B.
El cliente no dejó un comentario.MARCELOOSVALDO O.
Not ComunicationsEliseo N.
El cliente no dejó un comentario.Juan Z.
Parking is very limited at this location which makes it difficult to rent a vehicle.Robert T.
The truck overall was clean, but there were roaches in the back. We're guessing it's because of the wooded area the trucks are stored in. We would definitely reuse this location, just might bring bug killer next time.MYRONJERMELL B.
Good companyALISHER K.
El cliente no dejó un comentario.JEFFREYLEE U.
Not much to improve on. The GMC cargo van was really easy to drive and had the power needed for the trip through the mountains in MD, WV, and PA. The location and staff at Jonas were excellent!Mark M.
El cliente no dejó un comentario.ANTHONYPAUL R.
El cliente no dejó un comentario.Craig J.
U haul corporate is a bunch of Cucks and decided to change my rental agreement on me , not once but twice!!!! First you changed where I would pick up my truck and didn't send me an email telling me about my new pick up location. So I spent double what I was expecting In order to pick up my truck. Second,, you changed my reservation timing. Requiring me to change my whole move out plan. Again didn't find out until I was picking up my truck. Who does that I made an online reservation honor my timeline!!!!!ALEXANDERRYAN C.
I had to rent my truck for an extra day due to my apartment elevator being out of service for maintenance. I tried to extend the rental for an extra day online and was unable to. Denise from the location called me at 10:17 am to see the status of the truck which is fine. I was unable to answer at that moment because I was at work. She left a voicemail and in the voicemail she said she would report the truck as stolen which I thought was completely unnecessary. The company has my credit card information, drivers license, and I have rented with the company several times. I did not appreciate the lady from that location implying I was trying to steal the U-Haul truck on the very first call she made to follow up on the truck. I am a working professional like any person and why would I risk my career to steal a U-Haul truck? That lady needs to work on her customer service skills and shouldn't talk to customer's like that especially when we are the ones keeping the company in business. I will not be renting from that location again nor will I recommend that location because of customer service is lacking from the staff. I brought it to the attention of the owner when I returned the vehicle and was told she was under a lot of stress. Everyone is under stress and that is not an excuse to be rude to the customer.Michael O.
Our pick-up was quite a mess -- we had to wait over an hour and a half for the truck we were using to be returned. While I understand the woman at the desk could not do much, we were only told to "be patient," which is hard to do when we had movers waiting for us.Nathan N.
El cliente no dejó un comentario.John R.
fix the drive areaLARRYALLEN E.
El cliente no dejó un comentario.EVITA S.
Great service. Appreciate the avaailability.CHARLESMICHAEL D.
El cliente no dejó un comentario.CHRISTOPHER A.
El cliente no dejó un comentario.MATTHEW T.
El cliente no dejó un comentario.sarah S.
The customer service personnel were extremely helpful, friendly, and went above and beyond to provide the best service possible. I would highly recommend this location.MEREDITHANNE F.
Great job please send me a invoiceJAMESANTHONY T.
El cliente no dejó un comentario.TWANYA H.
Always friendly and open on SUNDAYS!!! That's our only day off so they will ALWAYS get our business, even though there are others closerâ€¦CATHERINEPATRICI K.
There were two issues with the 24/7 pick up, or whatever it is called. The first was I had to have a reference that would be called. It does not state the person will be called, so I had not told them to be expecting it. As a result, they didn't answer an unknown number. It took several minutes to work through this. The second issue was with the app. When it asked for me to take pictures of the odometer and gas gauge, It would not accept the pictures. Finally, after trying for several minutes, I went on the website and it worked the first time. Aside from that, everything was good. It wasn't a make or break experience for me, but I think if those two issues are fixed it would make it easier for the next customer.Victor R.
El cliente no dejó un comentario.RodrickJanet N.
Extraordinario servicio al clientePATRICKISSAM K.
Friendly staff, quick service, great selection of equipment. Hours are difficult to work around and the gravel parking lot out front is deep and difficult to maneuver in.ABRAHAMLELAND B.
Everything went smoothly! I did have some challenges with the automated truck return program - it would not 'find' me, even after I turned on Location Services for Safari (and then Google Chrome) which was frustrating since I was tired from moving all morning.JOHNMICHAEL N.
El cliente no dejó un comentario.MATTHEW D.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.GABRIELA Q.
My visit was fast, friendly and efficient. Very pleased with the service....Michael M.
Service was friendly and knowledgeable. They made helpful recommendations also.John N.
Received excellent help from the staff, and after-hours drop-off was very simple.MICHAELANDREW W.
Nothing ðŸ˜Š professional, personable, and efficient with excellent follow through & kindness!JAMESCLIFFORD D.
Best experience!! Clean facility and the van was in pristine condition. Customer service was welcoming, kind and accommodating. Highly recommend using this location for all your traveling and hauling needs!JESSICALYNN D.
Recommend that Uhaul representatives arrive on time to open up. I had a tight schedule for the day in addition to movers waiting on me to return with the vehicle (truck).JAMESARTHUR G.
El cliente no dejó un comentario.Cameron N.
El cliente no dejó un comentario.Brandon B.
El cliente no dejó un comentario.James T.
Charged my card an additional $85 due to one cardboard box the size of a plate left on the truck! Called to ask about the extra charges and the owner said the cardboard was $25 charge but said he would call me back with an answer regarding the additional money I was charged with that. Never did I receive a call back, but the got their money and never looked back.JUSTIN T.
El cliente no dejó un comentario.GABRIEL A.
They over charge me because my phone internet wasn't working at that location to complete the return of the van. But I called the number there and no one picked up so I took a picture of everything there to prove it the next business day. But they went ahead and took my money saying after hours fee but I returned it van before my time to returnSamuel A.
This is the u haul location with the best customer service I've been to. Also, the online system for checking in and out is very efficient.Fernanda J.
Denice was Excellent Service Rep. She was working Very Hard To Take Care Of 6 or 7 Customers On A Busy Day. Two Thumbs UP For Her & UHAUL CO.SYEDJAVID A.
El cliente no dejó un comentario.WILLIAMCURTIS C.
El cliente no dejó un comentario.GREGORYDARYL M.
El cliente no dejó un comentario.SAID H.
I love the energy of the staff! Very friendly and knowledgeable. Will keep renting from this location.SILVESTREDWARNY M.
The truck we rented was handed to us 2 hours late, we were promised $50 back for the inconvenience and it was denied later on. They charged me extra for the "safe ride" which i selected not to have. They charge extra for cleaning the truck and still it was really dirty inside with black melted stuff that stuck to my skin and some boxes. They play games. I will never go back there. Rather to move my things on my bicycle than going back there. Horrible experience.ROCIODEL CARMEN M.
The office did not open on time. Myself and another customer had to wait 30 minutes before they opened. Plus, opening at 0700 (like the UHaul location in Falls Church, VA where my original reservation was before UHaul switched it) would be much more helpful than 0800. But, the people who worked there were super friendly and great once they got there.Jeffrey M.
No staff there despite being â€œopenâ€. Thankfully we knew how to use the app/links to return truck. Not wonderfully maintained but close to the location we needed.Bryson H.
The folks there were kind and took time to really explain everything. They gave me many helpful hints about driving a large vehicle for the first time to put me at ease.CHRISTIANE S.
First I never asked for that location and it cost me a least 40 extra milesMONICASHARON B.
The location was fine, but getting to this location throughout the reservation process was a nightmare. I made the original reservation for a one-way trip, and, while I understood supplies were limited, getting someone on the phone who was capable of explaining my options to me was difficult. I tried to explain the level of flexibility I had as far as pickup location, one-way vs. two-way, and time, but these various factors were too much for the person. She just kept asking me if I wanted to pick it up at 7:30pm when she had already told me the place wasn't open at that time. Instead of looking for a solution, she just kept telling me that it would be closed or that I booked it knowing supplies were limited. Since we were not communicating, I asked to speak to the manager or another sales person. She told me the manager was not there and transferred me to the general line. I waited for about 30 minutes to speak to someone new, and it looks like they just made a new reservation altogether. I ended up booking a round-trip trailer. I got a phone call from the original person an hour later, and I tried to explain to her that I already had a reservation. I'm not sure if your computer system allows agents to streamline reservations, but she did not understand that I had just spoken with someone else and they had a trailer booked for me locally for a roundtrip period. She asked me if I wanted her to cancel my reservation, but I honestly didn't have confidence in what she was about to do. So, I asked her to do nothing and told her that I would reach out to her later. I did not reach out again, for which I apologize, but I just wasn't confident that she wouldn't cancel everything associated with my phone number. The next day I went to the address that was listed in the confirmation email and they didn't have the trailer. So frustrating! They said my reservation is at another location, so we got back in the car and drove to the new location. The Oakwood Road location was fine and organized. The gentleman there was efficient and kind. After this experience, I'll probably look for a new company first before returning to U-haul. It was super frustrating and unorganized. If I do use U-haul, I might just go directly to this particular location instead of trying to book online.Kristelle H.
El cliente no dejó un comentario.GABRIEL T.
El cliente no dejó un comentario.aldo C.
El cliente no dejó un comentario.GWENLYMARIE B.
El cliente no dejó un comentario.HADIYATRENICE T.
So far so goodFREDERICK D.
The van we were given had a broken signal light and brake light. The people running the uhaul location basically said it wasn't their problem and wanted to be sure we had insurance in case we got into an accident because the lights were out. It didn't feel like they cared if we died even, they just wanted money.MATTHEWMICHAEL S.
They are so nice at this location! I go to them every time I need a truck rental.SHEENA MICHELLE R.
Have rented trailers from this location in the past, always excellent service and go above and beyond, even when they are extremely busy, which seems like every time I'm there!Jason C.
Extraordinario servicio al clienteJOHNJOSEPH M.
El cliente no dejó un comentario.RYANLEE H.
El cliente no dejó un comentario.Wayne B.
El cliente no dejó un comentario.Louis V.
El cliente no dejó un comentario.ORian H.
Be on time in the morning. If the pick-up is at 8:00 AM, do not do the following: (1) Arrive at 8:30 AM (2) Call the door security system from your cell phone and tell the customer you'll be there in "four minutes. Maybe five," then show up 10 minutes later. Then try to make the customer feel bad because he has not yet "done his part on his cell phone". If I have a "my part" to do on MY CELL PHONE, make that clear ahead of time. (3) Try to rush the customer out the door because you have to "deal with the next customer". (4) Tell the customer to pull the vehicle all the way into the back parking lot at drop-off.... and then block the parking lot with a vehicle. So again, do not do those things.BENJAMINALEXANDE R.
I love renting from this u-haul place. Both the husband and wife are very nice. Rent from them, you won't be disappointed.LAUREENELIZABETH B.
El cliente no dejó un comentario.SYEDADEEL A.
Excellent. Customer service I recommend 100 % very eficienteANARUBIDIA L.
Great customer service, flexible and very resourceful. Thank you!!LISETTE G.