Customer Reviews for Joliet of Marathon
(U-Haul Neighborhood Dealer)

157 reviews

324 S Larkin Ave   Joliet, IL 60436

(815) 722-0847

Office Hours

  • Mon-Sun: 6:30 am–9 pm

Services at this Location:

Contact Us

(815) 722-0847

324 S Larkin Ave
Joliet, IL 60436

Services at this Location:

Office Hours

  • Mon-Sun: 6:30 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was very helpful and friendly throughout process. Thank you!

Miguel Rivas 
Rating:
5.0

The check in was smooth, no problems.

Tina Moore 
Rating:
5.0

Customer did not leave a comment.

Grzegorz Lesiak 
Rating:
1.0

At my drop off I went into the gentleman's location to purchase gas. He told me that I did not need to fill it to the original 1/2 tank. I insisted on doing it. I have rented many uhauls and cars in my time to know it must be done. Even after filling my truck to the same position that I got it he charged me and said I did not. I had proof since it was at his location and the same time as my drop off that I purchased gas. Ashley through customer service was very helpful and was able to credit me however I feel as though this location tried to scam me and I wonder how many people don't pay attention to the minor extra charge he puts on their accounts.

Lisa Velez 
Rating:
4.0

Customer did not leave a comment.

Nikki Eide 
Rating:
5.0

Keep up the good work and service.

Raul Salas 
Rating:
4.0

I started this reservation in person at another location that didn't have a rental available at my time needed but recommended this location. They were extremely helpful reserving a van online for me. Once I arrived to pick up the rental, the gentleman waiting on me was very patient & helpful. The process went quick & smooth. The van was awesome - driving like a dream. I returned it the next day and the closeout process was just as great! The same employee took care of me as before. I would like to give him a shoutout! I have found my new home for renting trucks! Thank you!

david BAILEY 
Rating:
3.0

Customer did not leave a comment.

JESUS ESTRADA 
Rating:
5.0

The owner was wonderfully helpful and assisted in the backing up of the truck. Definitely would recommend to others.

Jessie Zavala 
Rating:
5.0

Customer did not leave a comment.

Sidney Edwards 
Rating:
4.0

Fast and great customer service

Maurice Temple 
Rating:
5.0

Customer did not leave a comment.

Ronnita Milton 
Rating:
4.0

All services were very good and very professional.

clara raine 
Rating:
4.0

Customer did not leave a comment.

Veronica Blackmon 
Rating:
5.0

Customer did not leave a comment.

William Traylor 
Rating:
5.0

Customer did not leave a comment.

Jasmine Gavin 
Rating:
5.0

Customer did not leave a comment.

JOHN BAILEY 
Rating:
5.0

Customer did not leave a comment.

Cynthia Muir 
Rating:
5.0

Everything went well.

Carl Ullian 
Rating:
5.0

Customer did not leave a comment.

Allan Coyt 
Rating:
5.0

Everything went well the truck just needed an oil change.

Tarah Crosley 
Rating:
5.0

Customer did not leave a comment.

Tiffany Betts 
Rating:
4.0

Uhaul was clean and parked in an easy to get to location. Low tire light was on when picked up vehicle. Personnel was good

John Andrews 
Rating:
5.0

79 cents a mile $20 a day I paid $123 need these charges explained before I rent again 7792307968

shawn maison 
Rating:
5.0

Rentar una troca fue muy buenas ideas, fue una experiencia excelente. Gracias

ortiz froylan 
Rating:
3.0

The truck I had need work done it acting like it wanted to cut off

Sheena Jimerson 
Rating:
5.0

Smooth transition. Very polite rep. Was glad he handed me a receipt. Took less then 15 minutes to check truck in. Thank you again for the kind rep that works hear.

June Riffel 
Rating:
3.0

The lock box was broken so I add to come up with an alternative for after hours drop off. The heat and air in the truck didn't work. Other than that it was fie.

Crystal Casey 
Rating:
5.0

The cabin of the truck had a very strong cigarette smell and smelled dirty. Lysol or something please.

Judith Dominguez 
Rating:
4.0

Truck had trouble starting a few times. Water comes in thru the windshield and it needs new windshield wipers. The paper work process should be quicker. In getting truck and dropping truck off.

George Rodriquez 
Rating:
5.0

Nothing the was very nice

KAVIN McMurtry 
Rating:
4.0

Customer did not leave a comment.

phyllis a 
Rating:
5.0

Nothing every thing was great😊

SILVESTER WALLACE 
Rating:
5.0

Customer did not leave a comment.

Corey Brown 
Rating:
5.0

Customer did not leave a comment.

Rose Patel 
Rating:
5.0

Other than the location being a bit sketchy, I had a good experience with the guy giving me the UHaul and using the UHaul itself.

Mary Wollgast 
Rating:
5.0

na

Jay Riemer 
Rating:
4.0

Customer did not leave a comment.

JESSICA RATAJCZAK 
Rating:
1.0

When I turned the heat on it smelled like marijuana very bad in the truck cab. After having the truck 2 hours the rental place called and asked if I could return it because they had already rented it to someone else that needed it in an hour and said he would give me a discount and when I took it back he did NOT give me a discount and charged me $10 more dollars cash only for gas!!!

Jorilynn Gura 
Rating:
5.0

Customer did not leave a comment.

ERIC LEACH 
Rating:
5.0

Customer did not leave a comment.

Daniel Mejorada 
Rating:
5.0

Service was great; quick and efficient.

LINDA MOORE 
Rating:
5.0

Not much . Everything was as expected . The fellow who took care of my rental was polite and friendly.

John Kuhnle 
Rating:
3.0

The representative and the rental was very good . The physical location leaves a little to be desired

george honiotes 
Rating:
3.0

Customer did not leave a comment.

Andrew Schmidt 
Rating:
5.0

Customer did not leave a comment.

LA DONNA IVERSON 
Rating:
5.0

Customer did not leave a comment.

Marta Colon 
Rating:
5.0

Customer did not leave a comment.

Stacy Bueno 
Rating:
5.0

Customer did not leave a comment.

Christian Torres 
Rating:
5.0

provide a lock for the back door

Pamela Nelson 
Rating:
4.0

Customer did not leave a comment.

TERANCE COLLINS 
Rating:
4.0

The person was super helpful in the returning of the truck. Yes I would recommend this place to friends.

Larry Simington 
Rating:
3.0

I was overcharged one day, been on hold with customer service now for over one hour. They guy at the location told me he cannot correct the error of four days versus three. Makes no sense !

James Witt 
Rating:
3.0

Customer did not leave a comment.

Karla Boyd 
Rating:
4.0

Customer did not leave a comment.

Ron Panner 
Rating:
1.0

I was informed the night before my early morning pickup that I would need to drive one hour away to pick up this truck. I had rented a hotel half a mile from the pickup location and as I passed it the next morning I saw numerous tracks of the same size parked in their lot. The location is in a run down industrial area . I tried to communicate with UHaul regarding this and spent 5+ hourss on the phone on hold. No remuneration was offered to me for this extreme and dangerous inconvenience. The facility was filthy. The representative sat behind a thick bullet proof window. It was a frightening experience.

nancy mckinney 
Rating:
5.0

We had a very pleasant experience, the staff was helpful, professional and friendly.

Louise Bryant 
Rating:
4.0

Customer did not leave a comment.

Ashley Hays 
Rating:
5.0

Nothing great place to rent

Maria Mendoza 
Rating:
5.0

This was not my original pick up location the location i made the reservation at didnt have my truck when i got there drove from Indiana to Illinois NO TRUCK that i reserved at the Romeoville location where i had reserved it had to find a different place while the movers i hired sat on the clock waiting for us never use you again

Edward Morrison 
Rating:
5.0

Nothing,, all is good

Antoine Hawa 
Rating:
3.0

Customer did not leave a comment.

John Vail 
Rating:
1.0

I am currently trying to resolve a charge. I have called, The customer phone support is frustrating and I am waiting to resolve this so that I can pay my bill.

Porfirio Ibarra 
Rating:
1.0

Move.

Timothy Zeise 
Rating:
5.0

Sam was very helpful. Will definitely use this location again. Clean equipment.

Cayla Liles Hartman 
Rating:
5.0

Customer did not leave a comment.

Douglas Hren 
Rating:
5.0

The guys where excellent and kind very professional

jeery ladson 
Rating:
1.0

They tried to over charge me. Both head lights where out the interior lights didn’t work. When told that the police to us to park and not to drive it do to no lights and glass falling from passengers side mirror they became increasingly angry and started yelling. I would never recommend this location. They have horrible service and equipment!

Dominique Carr 
Rating:
5.0

Customer did not leave a comment.

Therese Nelson 
Rating:
2.0

Service is quick and efficient. Friendly. The truck was dirty inside and out. Not sure when it was last vacuumed or swept. You know, when you look in a cup holder, that sticky stuff with crumbs on top. I did the Boy Scout thing (not that) and left it cleaner than I found it. Well, I sort of brushed out part of the back with a sheet. That was as much effort as warranted. The hinge that holds the door open was broken, causing the door to jam. I really had to SLAM that sucker. The door hangers were solid. This is my second bad experience with dirty smelly Uhaul trucks. I should make it my last.

Eric GORDER 
Rating:
5.0

Customer did not leave a comment.

spence dariusd 
Rating:
2.0

Customer did not leave a comment.

Kenneth Christensen 
Rating:
5.0

Nothing awesome service

Daryl Pointer 
Rating:
5.0

Customer did not leave a comment.

regina brown 
Rating:
4.0

Customer did not leave a comment.

Kelley Scott 
Rating:
4.0

Customer did not leave a comment.

Renne Pleasant 
Rating:
5.0

So very simple, a great friendly store owner/manager. made the experience of moving better and good information. Thank you

alan burian 
Rating:
4.0

The app worked fine to drop off here. Location was easy to find. No issues.

kayla sue 
Rating:
5.0

Customer did not leave a comment.

Connor Duffy 
Rating:
5.0

Customer did not leave a comment.

POTTS LESTER 
Rating:
5.0

Customer did not leave a comment.

Jennifer Sims 
Rating:
3.0

Customer did not leave a comment.

George Johnson 
Rating:
2.0

Contract said to call when we arrived in town. We tried calling Thurs. am. (Truck was due at 9 am Fri) to see what time would be good to return Thurs. No answer to call so I drove over and as I was waiting female behind counter was talking on her cell phone to a friend while the business phone kept ringing in background. WHEN SHE FINALLY GOT TO US, SHE FIRST SAID WE WERE LATE! Then she said we had to check in on line...We didn't have our phones with us, and she was unable to help. Then a man came in and took over. He had us checked in and on our way in a few minutes. All employees need to know how to check in and out trucks!

Stephen RINGHOFER 
Rating:
2.0

Customer did not leave a comment.

Jeff Phelan 
Rating:
1.0

I had a 10ft truck reserved a day in advance and when I got there on the day they did not have that truck therefore I had to get a bigger truck that I really didn't need and I had to pay extra I don't think that's fair I initially asked for a 10ft truck I shouldn't have to pay for a 15-footer

Melvin Davis 
Rating:
5.0

Customer did not leave a comment.

Amanda Colianne 
Rating:
5.0

Everything went smoothly both with the pick up and drop off of the vehicle. Vehicle was easy to drive and the safety features were appreciated .

Karen Theis 
Rating:
5.0

Customer did not leave a comment.

George Petkiewicz Jr 
Rating:
1.0

Customer did not leave a comment.

darise davis 
Rating:
1.0

First off, do not offer products that you do not have. I rented a utility dolly, was charged for a utility dolly, and received a standard dolly. When I asked about it I was told we would just have to eat the 3 additional dollars on the dolly because they wouldnt refund it. Then upon returning the uhaul they told me I needed to put a few bucks in it for gas when it was on a full tank. They didnt even check it. Honestly I'm a little perturbed by it all. And when I received my receipt 4 hours later via email, it states I was charged 10 dollars for mileage yet I was offered .99 a mile and only drove 7 miles. I have pictures of the mileage before and after. Honestly, next time I'll rent from menards or home depot instead. I get it's only a few dollars but it's the principle of the matter now.

Torben Moberg 
Rating:
3.0

N/A

latoya clayton 
Rating:
3.0

Customer did not leave a comment.

Ricardo Munoz 
Rating:
2.0

Customer did not leave a comment.

Talia S Owens 
Rating:
3.0

The staff was friendly and I was glad there was availability without much notice.

lydia sanchez 
Rating:
5.0

Srv was great!

Ernie Bueno 
Rating:
5.0

Customer did not leave a comment.

Jimmy Kociuba 
Rating:
5.0

Customer did not leave a comment.

Deborah Pretzer 
Rating:
5.0

Customer did not leave a comment.

Emily Contreras 
Rating:
4.0

Customer did not leave a comment.

TRACY MAZUR 
Rating:
5.0

I recommend that they Use Clorox wipes to wipe the steering wheel and seats they were filthy dirty. Other than that the service was excellent

Migdalia Dominguez 
No reviews have been submitted for this location.

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