The representative and the rental was very good . The physical location leaves a little to be desiredgeorge H.
Customer Reviews for Joliet of Marathon
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.LA DONNA I.
El cliente no dejó un comentario.Marta C.
El cliente no dejó un comentario.Stacy B.
El cliente no dejó un comentario.Christian T.
provide a lock for the back doorPamela N.
El cliente no dejó un comentario.TERANCE C.
The person was super helpful in the returning of the truck. Yes I would recommend this place to friends.Larry S.
I was overcharged one day, been on hold with customer service now for over one hour. They guy at the location told me he cannot correct the error of four days versus three. Makes no sense !James W.
El cliente no dejó un comentario.Karla B.
El cliente no dejó un comentario.Ron P.
I was informed the night before my early morning pickup that I would need to drive one hour away to pick up this truck. I had rented a hotel half a mile from the pickup location and as I passed it the next morning I saw numerous tracks of the same size parked in their lot. The location is in a run down industrial area . I tried to communicate with UHaul regarding this and spent 5+ hourss on the phone on hold. No remuneration was offered to me for this extreme and dangerous inconvenience. The facility was filthy. The representative sat behind a thick bullet proof window. It was a frightening experience.nancy M.
We had a very pleasant experience, the staff was helpful, professional and friendly.Louise B.
El cliente no dejó un comentario.Ashley H.
Nothing great place to rentMaria M.
This was not my original pick up location the location i made the reservation at didnt have my truck when i got there drove from Indiana to Illinois NO TRUCK that i reserved at the Romeoville location where i had reserved it had to find a different place while the movers i hired sat on the clock waiting for us never use you againEdward M.
Nothing,, all is goodAntoine H.
El cliente no dejó un comentario.John V.
I am currently trying to resolve a charge. I have called, The customer phone support is frustrating and I am waiting to resolve this so that I can pay my bill.Porfirio I.
Sam was very helpful. Will definitely use this location again. Clean equipment.Cayla L.
El cliente no dejó un comentario.Douglas H.
The guys where excellent and kind very professionaljeery L.
They tried to over charge me. Both head lights where out the interior lights didn't work. When told that the police to us to park and not to drive it do to no lights and glass falling from passengers side mirror they became increasingly angry and started yelling. I would never recommend this location. They have horrible service and equipment!Dominique C.
El cliente no dejó un comentario.Therese N.
Service is quick and efficient. Friendly. The truck was dirty inside and out. Not sure when it was last vacuumed or swept. You know, when you look in a cup holder, that sticky stuff with crumbs on top. I did the Boy Scout thing (not that) and left it cleaner than I found it. Well, I sort of brushed out part of the back with a sheet. That was as much effort as warranted. The hinge that holds the door open was broken, causing the door to jam. I really had to SLAM that sucker. The door hangers were solid. This is my second bad experience with dirty smelly Uhaul trucks. I should make it my last.Eric G.
El cliente no dejó un comentario.spence D.
El cliente no dejó un comentario.Kenneth C.
Nothing awesome serviceDaryl P.
El cliente no dejó un comentario.regina B.
El cliente no dejó un comentario.Kelley S.
El cliente no dejó un comentario.Renne P.
So very simple, a great friendly store owner/manager. made the experience of moving better and good information. Graciasalan B.
The app worked fine to drop off here. Location was easy to find. No issues.kayla S.
El cliente no dejó un comentario.Connor D.
El cliente no dejó un comentario.POTTS L.
El cliente no dejó un comentario.Jennifer S.
El cliente no dejó un comentario.George J.
Contract said to call when we arrived in town. We tried calling Thurs. am. (Truck was due at 9 am Fri) to see what time would be good to return Thurs. No answer to call so I drove over and as I was waiting female behind counter was talking on her cell phone to a friend while the business phone kept ringing in background. WHEN SHE FINALLY GOT TO US, SHE FIRST SAID WE WERE LATE! Then she said we had to check in on line...We didn't have our phones with us, and she was unable to help. Then a man came in and took over. He had us checked in and on our way in a few minutes. All employees need to know how to check in and out trucks!Stephen R.
El cliente no dejó un comentario.Jeff P.
I had a 10ft truck reserved a day in advance and when I got there on the day they did not have that truck therefore I had to get a bigger truck that I really didn't need and I had to pay extra I don't think that's fair I initially asked for a 10ft truck I shouldn't have to pay for a 15-footerMelvin D.
El cliente no dejó un comentario.Amanda C.
Everything went smoothly both with the pick up and drop off of the vehicle. Vehicle was easy to drive and the safety features were appreciated .Karen T.
El cliente no dejó un comentario.George P.
El cliente no dejó un comentario.darise D.
First off, do not offer products that you do not have. I rented a utility dolly, was charged for a utility dolly, and received a standard dolly. When I asked about it I was told we would just have to eat the 3 additional dollars on the dolly because they wouldnt refund it. Then upon returning the uhaul they told me I needed to put a few bucks in it for gas when it was on a full tank. They didnt even check it. Honestly I'm a little perturbed by it all. And when I received my receipt 4 hours later via email, it states I was charged 10 dollars for mileage yet I was offered .99 a mile and only drove 7 miles. I have pictures of the mileage before and after. Honestly, next time I'll rent from menards or home depot instead. I get it's only a few dollars but it's the principle of the matter now.Torben M.
El cliente no dejó un comentario.Ricardo M.
El cliente no dejó un comentario.Talia S O.
The staff was friendly and I was glad there was availability without much notice.lydia S.
Srv was great!Ernie B.
El cliente no dejó un comentario.Jimmy K.
El cliente no dejó un comentario.Deborah P.
El cliente no dejó un comentario.Emily C.
El cliente no dejó un comentario.TRACY M.
I recommend that they Use Clorox wipes to wipe the steering wheel and seats they were filthy dirty. Other than that the service was excellentMigdalia D.
Truck interior had light smell of tobacco smoke.Jerry W.
Tener un poco mas de Limpieza la camioneta que rrente esta va sucia y olia mucho a sigarroLUIS U.
Great kind people!Thumbs ?! ups!Truck was clean &readyDaineira M.
Help us better understand the actual cost. Stop with the hidden fees.Keshia H.
Both rear tire pressure was low I was informed that I could pay for air or drive as isBernice M.
El cliente no dejó un comentario.Nina M.
El cliente no dejó un comentario.Elvis M.
It was a great experience. The owners were very friendly. I would recommend this location.Christabel D.
It was easy to pick up and return the truck. Although Chicago Speedee Movers did not show up.Christabel D.
I was given a price but when returned paid $22.00 more & windshield was cracked & we we were not informed. We had to bring to lessons attention.KATHY T.
El cliente no dejó un comentario.carodenas B.
El cliente no dejó un comentario.Kimberly W.
El cliente no dejó un comentario.Angela R.
El cliente no dejó un comentario.Jake P.
Eliminate this location!Alexander F.
The location is dirty and the vehicle had several unmarked dents and scratches, which took us almost an hour to figure out marking for all the scratches.Sasikiran D.
Ensure U-Hauls are parked in the parking spots and do not allow too many returns in one location.Hanna S.
El cliente no dejó un comentario.Monita A.
Air conditioning was not working in truck again. I rent from this location st least 3 times a month. It was freaking hot in thst truck. 2nd time that this has happened. I pay to much money to burn up while I'm driving n moving things.Daphney S.
El cliente no dejó un comentario.GLORIA R.
El cliente no dejó un comentario.Joseph L.
El cliente no dejó un comentario.Rochelle H.
Vehicle had only 1/8 of a tank of gas when I got it. Had to turn around after I left to show them. When I brought it back with 1/4 of a tank I was hassled and almost charged double what I was quoted. I drove it 29 miles, put in $22 in gas. It took 15 minutes of arguing with the guy that I wasn't paying $120 for a $60 job. Never had a problem with U-haul until todayRoy G.
When we got the truck home it wouldn't start. Dead battery. And I called the uhaul site and they couldn't help us. We had to jump the truck ourselves. The person on the phone didn't even know the number for roadside assistance. I will NOT rent from uhaul again.Mary L.
El cliente no dejó un comentario.maxine D.
Our truck was completely out of windshield wiper fluid, the windshield was dirty and difficult to see through, the check engine light came on 2 miles down the road, our original reservation would work with there system, we were there for 30 minutes trying to figure everything out, the inside was a mess, and the truck overall felt as if it was not safe to be driving in. I would definitely look elsewhere to rent a UHaul.Paige C.
The truck was very dirty inside and the cabin smelled. Extremely bouncy too which didn't do our grandfather clock any good. In fact it is not working now!John B.
Looked more like a flea market than a uhaul rental facility. Also I'd like to submit EverQuest 4 the $50 reimbursement as they did not have my proper equipment and they did not have it at the location I was told.Andrew L.
El cliente no dejó un comentario.Tim S.
The service I got from this location was excellent,I have no other comments or complaints.gloria C.
El cliente no dejó un comentario.Lakesha C.
We got a confirmation from a Pines Rental in Joliet Il. When I got there they said they didn't have me down as having reserved a van. I was like ok I have a confirmation number. Didn't even want to see it. The guy was literally yelling at me about not being able to do anything to help me. Then he just walked away. Didn't offer to help me at all besides giving me a number to call. So I called U-Haul help line and they tried to call Pines Rental. They wouldn't pick up the phone. So they ended up sending me to a different location. Because of this experience I will never use U-Haul again.Alfredo G.
The truck was clean but the transmission is rough to move up gears until into highest gear. Needs transmission repair or tuneupWayne H.
El cliente no dejó un comentario.patricia W.
I was told I would have 24 hours to use truck. When I went to pick up, I was told I had to be back by 8 pm because someone else was taking truck. I had to rush my movers and didnt get everything moved because I had to be back by 8pm. That was a lie no one came to pick up truck. I have to rent another truck which will cost me more money and miles.Charla E.
El cliente no dejó un comentario.Roberto N.
The guy who we picked the truck up from explained nothing and when we told him the service engine light was on he told us not to worry. The truck is in desperate need of a tune up and an air conditioner. Our reservation info was printed off of the email confirmation I received. It has the wrong address for the truck pickup so there was some confusion with that as well.Kevin H.
El cliente no dejó un comentario.Serita S.
El cliente no dejó un comentario.timothy S.
I called the location to explain that I was going to be an hour or so later than expected. The return time was 7, however I dropped off at 8:15. He told me that we would discuss it when I showed up. I was charged a whole other day. Worst experience I have ever had with a Uhaul establishment!!!munoz E.
I called and reserved a different truck. and the one I reserved was a larger one at a different location. And the system said it was available and the location called me and told me it wasn't. So hopefully for your next customer they don't get screwed into a different truck.Zak S.
It's very hard when it is a gas station and only one person working at the time. Had to stop to get other customers.Jayson H.
El cliente no dejó un comentario.Yvette J.