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Tracy H
Customer Reviews for Johnsons Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were awesome, very friendly and accommodating.
Rob MAlways helpful, courteous, and reliable!
Camille RThe clerk was really shady, and played a really bad character of a grifter. I thought he was putting me on. He strongly suggested I accept getting a email receipt and leave empty handed, it could take up to a half hour if I wanted to wait he said, most people just want to get out of here, he added. I was the only customer in the entire property. I said if he did not mind I would wait. The truck was ten feet away from the front door, he asked me in a suspicious manner if I had replaced the fuel to the level I received it, I told him it had more fuel then when I got it. He suggested I wait inside, and expecting to wait a while I started looking around the store, in less than five minutes he handed me a receipt with zero balance. He felt he needed to explain why he had asked me to leave without a receipt and that it would take up to thirty minutes, and said he was expecting to clean the truck out, and because I had cleaned it myself he would not be making any additional changes to my account.
Arthur Rstaff was very friendly and helpful
Tommy HEveryone’s always so friendly like family
adam sCustomer service was great — super-friendly!
David HGreat service! Quick and easy to get in and out. Van was in great condition.
Brian NFill the gas tank, clean out cigarette ashes
john rMake sure the change oil light is not on when you give it to the customer. That looks bad.
Karen WI ordered the equipment on a Tuesday expecting for it to be ready the following Saturday. The app was working for the self service. They hadn’t process the truck so I had to wait a hour for the store to open. Then the employ try to act like it was responsible for there being a problem. Once I told her when I made the reservation and showed her the confirmation number she go very quite and stopped her attitude. The truck had been smoked in and the back was not cleaned out. Also the truck I was given was parked behind other trucks. I had to go back into the store and have them move them. So even if they had process the order correctly and the app actually worked I still would have had my truck when I ordered it. Given that this was a $700 cost I’m probably not using uhaul again.
Andrew BEasy drop off.
Jerry WThe best customer service ever. I will definitely come to this location for my future u-haul needs.
CRYSTAL LThe gentleman that helped me had exceeded my expectations!!! Amazing work !
stephanie cMy discouñt code for teacher was not applied to reñtal week of Feb 2 2024
robert bInside was nasty and had not been cleaned. Smelled like cigarette and marijuana smoke. The storage compartment leaks from minimal rain.
Walter SI use the same U-haul location every time I move. The workers are fast and efficient with the rental process. I had a bit of a hiccup on my last rental where I kept the unit longer than my contract period but when I returned it the gentleman was kind. He promptly closed my contract at no additional cost.
Kody PThe 15' truck rented was a little rough and probably needs to have some service tended to. The staff at Johnson's hardware however were helpful, courteous and quickly got us on our way. The truck was clean, but mechanically it felt like something in the transmission might be slipping or it was slow to down shift. It made the 150 mile trip however without incident and for that we are most grateful.
Carson LEverything went exactly as it was supposed to. I was really happy about it. I’ll be back in a couple days to get another U-Haul truck. Thank you.
William LThey were very helpful!
Josh SCheckin and checkout was pain free. They were friendly and acomodating.
Alex FGreat location, customer service lacking.
CHELSEY VThe truck I rented over which Johnson hardware has no control of course, is wore out, the steering is very loose and the Truck needs to be taken out of service.
ROSS Odid not receive the dolly we ordered but haul refunded us so it all worked out well!
Carli EThe person who handled my rental at Johnsons Hardware was exceptional. She was friendly, extremely knowledgeable and very interested in helping me get exactly what I needed.
Todd TTruck driver side door was very hard to close. Wind noise was awful… had to shout to passenger to be heard. Also, my reservation was made to be truckshare 24/7 but because I was a few minutes late, I could not get my truck. Wasted 30 min going into the store after customer service agent could not resolve. What is the point of 24/7 if you have a tight window for pickup? Very frustrating!,!
Steven BThe Johnsons Hardware team could not have been better. Locked the keys in my vehicle during pickup and they were super helpful is helping with the unlock process. I am guessing they have seen this before because they knew exactly what to do to help with the unlock. In a short period of time, we were on our way. Thanks for the great customer service.
John TEverything was good. The order was ready and the staff was very nice
Barbara AI did not receive any paperwork showing that I had returned the truck. I asked for it and was told all I needed to do was give them the key. The very young man that was working told me I would receive an email within 5 minutes. Never got it.
gary mVery easy smooth rental process. The guys up front did a great job handling the rentals while the store was busy as well. Will use again in the future.
steve cExcellent
EDMOND BFuck y'all
Hannah LTransmission was bad and changed gears at odd times. Often too late or too early.
Kristoffer OWe were unaware that the 10ft truck didn't come with a ramp. This made our experience very difficult and challenging. The headlight was also out on the truck.
Anna SThe folks at the location were personal/professional/helpful and made it easy to rent the truck we needed.
Daniel GThe blankets I reserved online were not in the truck already, but the store was very helpful. There was a leak in the upper left corner of the truck that caused significant rain water to get on me in the cab, while driving.
Jake HBoth the truck that I rented and the customer service was very poor and frankly unacceptable. I have rented from this location in the past without problems, but with this rental, they took very little accountability or action for sending me out with a dangerous vehicle. One tire was less than half way inflated (to which they said the light was errantly on. When I check the pressure myself it was 30/80 and I spent a lot of time and labor to refill it before I could travel), the check engine light was on the entire time, the air conditioner did not work, and the lock on the back gate was broken from what appeared to be a previous break in to the truck so I could not safely secure the truck and my belongings. None of this was disclosed or accounted for beforeI drove off of the lot and I had to slowly discover each issue. When I complained, they downplayed each issue and when I tried to really reinforce that it is their responsibility to check and repair the trucks, not mine as the customer, they took a meager amount off of my rental charges. I should not have had to pay as much as I did for this experience (total cost of more than $250). I did call to report this to the corporate Uhaul customer service level. They seemed concerned and said a regional manager would reach out to me to help resolve the issue. They never did. I would still love some support on this one if anyone is able.
Rebecca DCustomer service was fantastic, highly recommend!
Chad RWas able to bring in couple hours late and no extra charge. 👍
LONNIE MThe service was great. The service was informative and pleasant both when I picked up the truck and delivered it back to the lot. They were understanding when I forgot to fill it back up. I had parked it back in the space and realized I didn't fill it back up and just paid the extra for them to do so.. I will always go there to rent a uhaul from them. It's my second visit and both times were very pleasant.
Lynda WVery friendly and informative staff. Thank you
Lydia WThe young man that helped was outstanding.
Loretta JGreat place , friendly owners- excellent customer service , nice vans and trucks recommend this place to any and all … would never use another place to rent even if was little out of my way ..
Willy CVery friendly staff , nice vehicles all around great experience.. Who highly recommend to anyone in Fayetteville area ..
Willy CSuper helpful and polite guys that are right there to help! Will definitely go back when I need a uhaul!
Aaron SThank you! Movers were great too
kendall mThe guy who helped us was professional and friendly. Great service👍
Patty MFast/Easy/Accurate!
Daniel FThe truck had smell of poop. Bugged me and my second contact by phone calls, text message, voicemail threatening me of felony and fine only because they made a mistake and thought I didn't return the truck. Horrible experience.
Jia DI had a great experience at both locations they were so helpful and very informative. Had no issues with our Uhaul truck as we drove over 1,000 miles. Thanks Uhaul for a smooth ride.
Lisa HThis location was well-lit, easy to find, and had ample parking in front for after-hours. The after-hours box to drop keys was well-lit & easy to find. Good location and one that felt safe.
William WWorkers are very friendly, but technology does not always works and equipment seems old and not very clean...
Thomas TThe representative at the location was great! Easy to work with, helpful and did an awesome job. Definitely made moving less stressful.
Clifford K