Customer Reviews for Johnson Tire and Service
(U-Haul Neighborhood Dealer)

121 reviews

2590 Union Cemetery Rd   Charlotte Court House, VA 23923

(434) 542-3003

Office Hours

  • Mon-Fri: 10 am–3 pm
  • Sat: 10 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(434) 542-3003

2590 Union Cemetery Rd
Charlotte Court House, VA 23923

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–3 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Howard was so helpful , friendly and accomodating. He’s a good fit for the business.

Anthony Dryak 
Rating:
3.0

Customer did not leave a comment.

Jackie Bailey 
Rating:
4.0

Mr. Johnson went above and beyond to help us secure the trailer the day after Christmas when all the other Uhaul locations were closed.

Janet Chow 
Rating:
5.0

The only complaint I have is, I called and spoke with a lady and told her I was charged for 2 moving dollies and a dozen blankets. None of which I requested and I certainly didn't get then when I picked up the truck. There was nothing in the back either. I would like to think someone would at least explain why I had to pay for something I didn't use.

Raynard Richardson 
Rating:
4.0

Customer did not leave a comment.

Shawn Pfau 
Rating:
5.0

Very helpful

Lisa Bowling 
Rating:
5.0

The pick up location was very friendly, extremely helpful. The trailer was in excellent condition. Extremely pleased with the pickup location.

Chris Brostovski 
Rating:
5.0

Customer did not leave a comment.

Della Davis 
Rating:
5.0

Customer did not leave a comment.

Marina Hoffman 
Rating:
5.0

Customer did not leave a comment.

Angela Rogers 
Rating:
3.0

Check your site for security reasons. Only used card for this and was hacked.

Ed Schwartz 
Rating:
5.0

Customer did not leave a comment.

Cody Ouellette 
Rating:
5.0

Also great customer service will be using location again

Richard Fothergill 
Rating:
4.0

Customer did not leave a comment.

KATHI DEMBOWSKI 
Rating:
5.0

Nothing

David Thompson 
Rating:
5.0

Customer did not leave a comment.

David Thompson 
Rating:
3.0

Customer did not leave a comment.

Shawn Arrington 
Rating:
5.0

Mr. Johnson is always great and a big help when it comes to renting a uhaul!

Myesha Gaines 
Rating:
5.0

Mr Johnson was well mannered and professional. He helped us resolve a difficult situation.

Nellie Abatte 
Rating:
3.0

They were better that the pick up location, but again, confusion there. the trailer i got was what the person at this place told me to take, and then i get a call when i am almost home from Uhaul to go back and exchange it for another one. The whole experience was horrible. If i had another option i would never, ever rent a Uhaul again.

CHRISTOPHERJULIU BROSTOVSKI 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
5.0

No improvement needed

Andy Sabatini 
Rating:
4.0

Operater was very helpful. Very pleased with the overall experience.

Michael Pearson 
Rating:
3.0

Customer did not leave a comment.

Darlene Poulton 
Rating:
5.0

Customer did not leave a comment.

Scott Poling 
Rating:
2.0

The truck was older. Lots of play in the steering. Drivers seat is wore out and very uncomfortable. I was not impressed at all with the truck.

Michael Bryant  
Rating:
5.0

Customer did not leave a comment.

Eddie Jones 
Rating:
1.0

They called and tried to change my location for drop off at the last minute and then when they didn’t like when I had a confirmation email they just hung up on me

Chad Townsend 
Rating:
5.0

Mr Johnson was absolutely wonderful to work with. The equipment was clean and well maintained. Initially I wasn’t able to return the uhaul to his location via the initial setup but Mr Johnson was able to assist me in changing the drop off location for my own convenience. He was available for assistance and questions every step of the way. I would absolutely recommend Mr Johnson and his service for future needs!

Jessica Cambridge 
Rating:
4.0

Customer did not leave a comment.

John Glenn 
Rating:
5.0

Customer did not leave a comment.

Bonnie Gilliam 
Rating:
5.0

Customer did not leave a comment.

Clifford Watkins 
Rating:
3.0

I wouldn't recommend it for pickup using the app. When you are sitting there the app treks you you aren't and won't let you proceed. It took me two phone casks to Uhaul and over and hour to be able to leave. Also, we had paid for an appliance dolly that was not in the truck.

Christopher SUDER 
Rating:
3.0

Customer did not leave a comment.

Michael Randolph 
Rating:
4.0

Great experience, very informative and experienced.

DAVID LEGREE 
Rating:
4.0

Customer did not leave a comment.

Alexis Jones 
Rating:
5.0

Customer did not leave a comment.

Amanda Medley 
Rating:
1.0

I paid for a dolly and did not get it. They were a hour late getting my truck. They called the day before to try telling me I had to drive a hour away in the opposite direction since they did not have the one I ordered. The whole experience was totally unprofessional and ridiculous!!! Also I made the reservation almost 2 months in advance.

Laura Laky 
Rating:
5.0

Great experience late night drop off.

DILLONSCOTT WEBBER 
Rating:
4.0

Very patient man, took good care of me through it all.

Barbara Pugh 
Rating:
5.0

Customer did not leave a comment.

Taya Lawrence 
Rating:
5.0

N/A

Paul Gee 
Rating:
3.0

Area does not have good signal for mobile pickup took me over an hout

tamekia Brown 
Rating:
4.0

Customer did not leave a comment.

Angela Cook 
Rating:
5.0

Well versed and knowledgeable, took his time to explain all my questions.Avery nice guy.

Jon Hurst 
Rating:
5.0

Customer did not leave a comment.

Mark White 
Rating:
5.0

Customer did not leave a comment.

Joseph Kennedy Jr 
Rating:
5.0

Customer did not leave a comment.

Delores Smalls 
Rating:
5.0

Customer did not leave a comment.

Roy Pafford 
Rating:
2.0

Have a person at location at time of pick up.

Lawrence Clark 
Rating:
3.0

I got charged for something I did not have.

Angela Green 
Rating:
5.0

N/a

AYANA BELL 
Rating:
1.0

Customer did not leave a comment.

MEQURIT STEPHENS 
Rating:
5.0

Customer did not leave a comment.

Rashad riddick 
Rating:
4.0

Customer did not leave a comment.

James Mattox 
Rating:
1.0

Quote the price that you're actually going to charge! This is the second time I have been charged 15% more than the quoted price and ironically by the same distributor!

JEREMY THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Thomas Rothwell 
Rating:
5.0

The price I was told one thing then got my bill. Was shocked how much was coming out my bank account. 200 and some change. Never again.

Rebecca Pannell 
Rating:
4.0

Great experience good equipment etc.

john williams 
Rating:
3.0

Great man! Patient pleasant experience Went the extra mile to help me.

ROY WILMOUTH 
Rating:
5.0

Customer did not leave a comment.

Richard Hamlett 
Rating:
4.0

Customer did not leave a comment.

Filmore Scott 
Rating:
5.0

This individual could not do enough for us when we returned our truck. He was overly friendly, clean in appearance, shop and store was spotless. His attention was totally devoted to us. An excellent representative for U Haul.

Clinton Arbogast 
Rating:
4.0

It waa all good no problems all my needs met!

Sahley Johnson 
Rating:
3.0

That the owner of the uhaul place actually be on site when i picked it up. No paper work. No help to hook up. My credit card was charged before i got to my destination..plus i was overcharged.

Stephen Clayton 
Rating:
5.0

Southern Hospitality at its finest!

Sandy Witman 
Rating:
5.0

I can’t think of anything. Courteous and accommodating.

Sarah Sargent 
Rating:
5.0

Howard was very nice and helpful. Using the Smart phone is easier with The texting and checking in and out. Thank you Trish

Trish Morton 
Rating:
2.0

Tire on trailer blew out after 30 minutes on the road

Steven Gallaher 
Rating:
4.0

Customer did not leave a comment.

Harvey Elam 
Rating:
2.0

The truck had cigarette butts and a cigarette lighter in the vehicle. The location did not have enough furniture pads to fill the order I had placed but still left it on my contract. The windshield wipers on the vehicle needed to be replaced. Overall, the location didn't seem prepared to process my request or have the infrastructure (e.g., quality Internet connectivity) to get the job done correctly.

Michael Kosiorek 
Rating:
1.0

Out rental was given to customer that came in after us. We clearly were in system, showed him our reservation on our phone. He didn’t have paperwork, couldn’t print us anything told us take a pic of his screen if want, gas tank was on E, he told us it was 1/4! He had no clue what he was doing. We reserved equipment, he had one thing we didn’t even reserve, yet we got charged. He acted like it wasn’t an issue that it was someone else’s fault. Would never recommend this location. Our reservation was for 10am, we left at 11:45 and was late for our event. Don’t use this location, drive further to a professional location.

Kristen Brinkman 
Rating:
4.0

thank you.

Lucianne Warren 
Rating:
5.0

Customer did not leave a comment.

Tracey Gullixon 
Rating:
3.0

Ensure that all systems are operational so that a customer can get a hard copy of the receipt; UHaul should ask more questions when you make the reservation because picking up took way too long - almost an hour. That’s a bit much for people who are traveling.

Kiara hurts 
Rating:
5.0

Nothing

Filmore Scott 
Rating:
3.0

Customer did not leave a comment.

Brette Arbogast 
Rating:
3.0

I was NOT satisfied at ALL with my experience with uhaul on July 14. I was sent on a wild goose chase for a truck I reserved early in week just to be sent back to near where I lived to get the truck. Compensating miles does not change the fact because of the 3 hour delay, that I missed my son in law before he was deployed overseas. VERY dissatisfied. Still waiting for uhaul management to contact me 3 days later...

Jane Bennett 
Rating:
3.0

Not open on a Saturday morning! At least we were able to do on-line return

Gerri L Ridings 
Rating:
3.0

The U-Haul person was late and his pc would not work, had to go to a different location to do the paperwork. U-Haul changed the location of pick up three times before I got the truck...

Stephen Johnson 
Rating:
3.0

We requested Lynchburg. This location was 80 miles out of our way.

Laura Ollett 
Rating:
5.0

Customer did not leave a comment.

CHARLES morse 
Rating:
3.0

Customer did not leave a comment.

Amy Garrett 
Rating:
5.0

Excellent customer service Mr. Johnson does an excellent job will definitely use his service center again

Jamiel Jackson 
Rating:
5.0

Great man, patient well knowledged about equipment. And options.

Rating:
5.0

Customer did not leave a comment.

Sarah Sargent 
Rating:
4.0

Customer did not leave a comment.

Mary Wade 
Rating:
3.0

U-haul should do some inspections of all their facilities.

Ethel Mcclain 
Rating:
5.0

Mr. Johnson was extremely helpful. Thanks

marry jennings 
Rating:
5.0

Nothing

Alma Scott 
Rating:
5.0

Customer did not leave a comment.

Robert Burge 
Rating:
5.0

Customer did not leave a comment.

CHARLES morse 
Rating:
3.0

Customer did not leave a comment.

CINDY MOORE 
Rating:
5.0

The owner of this location was so helpful, and kind will always use his location and pass on to others.

Amy Trent 
Rating:
5.0

johnson is Great super service..Thanks..

CHARLES morse 
Rating:
5.0

Customer did not leave a comment.

DENICE SAMS 
Rating:
5.0

Customer did not leave a comment.

CHRIS GARRETT 
Rating:
1.0

Prepaid with express check out, still took over 45 mins to issue me the equipment. Didn't print me out a contract and told me equipment isn't due to be returned till Monday 24 July 17. When I returned it I was charged an extra day.

John De Guzman 
Rating:
5.0

Customer did not leave a comment.

William Stallings 
Rating:
5.0

Customer did not leave a comment.

George Alden Jr. 
No reviews have been submitted for this location.

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