Comentarios de los clientes para Johnson Equipment Rental LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Johnson Equipment Rental LLC

Clasificación general:

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BRYAN S.
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No problems at all. Equipment was clean and well maintained. Rental staff was courteous and helpful.

Nandeshwar R B.
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Worst location ever visited. They didn't mentioned about after hour fees .

DENISE O.
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El cliente no dejó un comentario.

Stella L.
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Friendly and professional.. Thanks!

Keith D.
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El cliente no dejó un comentario.

DARRELL R.
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People at Johnson are supet good...great people..

David I.
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El cliente no dejó un comentario.

Dawn B.
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Got charged for a extra day of rental, when I brought back the truck a day early.

MARCUS P.
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El cliente no dejó un comentario.

MEGAN H.
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El cliente no dejó un comentario.

MARK B.
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El cliente no dejó un comentario.

RACHEL B.
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El cliente no dejó un comentario.

Dylan L.
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El cliente no dejó un comentario.

ALEXANDER D.
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El cliente no dejó un comentario.

Carl K.
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closed when they should have been open, opened late day of pick-up AND, I had to show they're guy how to hook up the trailer!! Didn't check lights! YOU FOLKS HAVE SOME REAL PROBLEMS IN PLACES!!

DARRELL R.
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The people are super great...other locations are rude like the one on East Street in Indy

KENNETH O.
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Fix your application and notify people with changes to reservation before they show up on your door step.

TERRY W.
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El cliente no dejó un comentario.

Troy L.
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Uhaul app needs work

Gary F.
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El cliente no dejó un comentario.

EUGENE H.
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This has to be the most basic truck ever produced. It is not comfortable in the least bit. Cramped with no amenities for a long distance move.

AARON O.
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Charged 25 dollars for fuel for a truck that was returned with same amount of fuel I got it with

CHRISTOPHER E.
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im a Service Manager for equipment rental company. i know that trailers are fairly low maintenance. One of the things that seems to be and issue is the jack. we replace quite a few and they get damaged. We replace them i dont understand why U-haul doesn't have them. i read your video about to lif them back is still hurting today. lifting and enclosed trailer by yourself s ridiculous

Michael E.
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El cliente no dejó un comentario.

BRITTANY W.
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There was no one to help drop off the trailer and no customer service

MARION F.
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El cliente no dejó un comentario.

susanna M.
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El cliente no dejó un comentario.

GREGORY M.
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El cliente no dejó un comentario.

Craig J.
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El cliente no dejó un comentario.

RICHARD B.
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Appliance dolly was part of our reservation. When we picked up the truck, no appliance dolly was available for us, even though we reserved one.

Karen D.
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El cliente no dejó un comentario.

DAVID B.
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Checkout didn't work. Website would not recognize my location

Donald M.
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Auto Transporter straps were in poor condition.

Georgie E.
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One drop off instructions said to put key in box, then another one said to take a picture of the odometer. Had already dropped keys and box could not do this thought they would charge me $20 and they didn't that's customer service thank you for a great experience

INDERDEEP S.
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El cliente no dejó un comentario.

HEATHER G.
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Excellent booking experience and trip accross country with this.

CHERIE C.
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El cliente no dejó un comentario.

CHERIE C.
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El cliente no dejó un comentario.

Lynley C.
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El cliente no dejó un comentario.

FRANK W.
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El cliente no dejó un comentario.

Chad J.
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Both times I've been there were after-hours. Seems like a good place - lots of equipment for rent.

kenneth C.
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The girl at the desk was really great. Helped me get the info I needed and was helpful with returning my rental

Keith D.
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El cliente no dejó un comentario.

Arthur V.
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Have a backup plan when your system goes down

bob S.
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The only issue I had with this location was the associate. She verbally told me I could take the equipment back to any uHaul. When I received drop off instructions and a call from a designated location this was a bit confusing.

Brian B.
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El cliente no dejó un comentario.

Robert R.
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Nobody was there to help. Everything is online.we had to take our own picks of the truck with our phone and upload it on my reservation. There was a couple trying to pick up a truck and having trouble. Not everyone has a smart phone.

Amanda D.
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El cliente no dejó un comentario.

KARA F.
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El cliente no dejó un comentario.

MATHEW B.
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This Uhaul rental experience was a nightmare! We had a 9am reservation for a 26ft truck. We finally pulled out of the parking lot at 11am. They first assigned us to a truck and told us we were responsible for assessing damage and that was not their responsibility. After seeing a large cracked fender and broken interior light I wanted to check in with the associate. They realized the vehicle had been wrecked and should not have been checked out to me in the first place. They then change me to another truck that was completely dented, scratched and scraped all over. I had to force the associate to do a walk through and put the "circle x stickers" on all the damaged spots. The associate then tried to get away with filing the gas tank as being full when it was actually 3/8 tank. I had to wait in line for another 30 minutes so that could get addressed. After dealing with this for 2 hours, I asked to speak to the owner. He simply blew off my concerns and pushed the blame on Uhaul. Quoting, he said "Uhaul are a bunch of dick heads to work with. This is their fault it takes so long. I only do this because I make good money from renting their equipment." This was probably the most embarrassing operation I have ever rented from and I am a very tolerant person.

Glenda G.
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El cliente no dejó un comentario.

Peterson D.
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Need more people at the site

ERIC J.
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They over charged me by 74.00 have left a couple of voice mails no responce back. Not happy will probably not rent from uhaul again

Samuel R.
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There was dried mud in cab and box. Also the “storage” in the door was very dirty. Someone had spilled a drink or something and it wasn't cleaned up. Rolled driver door window down and almost couldn't get it rolled back up.

Nicholas W.
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The truck itself was ok. However, I do have a few issues. I originally asked for 1/2 dozen furniture pads, but did not receive them. However there was a dolly in the truck. I did not need nor use it. It was also located in the front seat of the cab, not in the back of the truck, so that made things a bit cumbersome when I had a passenger. Secondly, I picked up the vehicle at 9:35, and had it returned by no later than 4. I filled out the return online on my phone. This should be the end of the story, however when I received my bill on Monday, I was charged for 2 days. So double for everything, plus a $20 fee for something that did not need to be done since I had already done the return on my phone. What I was expecting to be about $50 turned out to be over $120. Overall, I was not pleased with this experience, and would like to be credited for what was not used in materials and time. Reservation:28857088

Adam G.
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I dropped off the truck after hours, so I can't comment on the inside of the location or the staff. The location was convenient and it was easy to park the truck. However, when I went to return the key to the U-Haul secure box, it turned out no one had locked and secured the box. So as I closed the flap, the entire steel box slammed down, smashing into my forearm and causing a large, bloody contusion. Loose keys were all over the place, so after I stopped reeling from pain, I attempted to gather them back into the right spot inside the box and slam it shut as securely as I could. If any trucks mysteriously go missing from this location, my bet would be that's because their employees don't properly secure equipment. In my case, I only sustained bodily harm. If customer service reads this, you can contact me for photographs.

William B.
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The folks here made it as easy as possible to drop off my trailer. Thanks!

Favella B.
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The location is hard to find; I would recommend that you make mention the it is located in the mall parking lot behind Dick's Sporting Goods.

TRACY M.
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El cliente no dejó un comentario.

ERIN A.
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El cliente no dejó un comentario.

Jeff C.
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El cliente no dejó un comentario.

John H.
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There was however a big problem trying to use the online process and would not work...THANKFULLY this location WAS OPEN ON SUNDAY or I may have not been able to get my truck or move this day!!

BRENDA W.
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The check in and check out was easy to do and the counter associates were very pleasant. However, when we picked up the truck, there was a car tow trailer attached to the back of it. We did not order a car tow and had to go back in to tell them about the trailer. They said just unhook it, it would be okay. The truck should have been checked out and this should have been done before we were given the keys.

paul W.
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Large inventory but not enough help to handle business

Jerry S.
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I requested a Furniture Dolly on site but the location didn't have one available when I went to pick up the truck. They did find one in the back and let me use it. Otherwise all went smoothly.

John W.
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El cliente no dejó un comentario.

Duane B.
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They assess me a $25 cleaning fee but can't tell me why they charged me that. They said I had to contact Uhaul to find a picture.

Redford E.
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Great customer service

Michael F.
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The individual at the store was not helpful. He was molasses slow. He doubled charged us for the appliance dolly and was rude. Yes

Joseph W.
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Order said ready at 9 am, was not available until 10, blankets were not available and procedures for pick up not followed

Ashish C.
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El cliente no dejó un comentario.

CHERYL G.
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Was supposed to pick up at 9 a.m. No one was even there, and did not ooen until 9:15, 8 ti 10 people were waiting, did not get rental until 10:30 a.m. there was no Dolly and I was charged for it there were no blankets the truck was dirty had to go find a dolly. ,no I would not recommend

Januita K.
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The online rental experience and equipment was good. But my pickup was scheduled for 9 am. There were 5 other customers waiting outside when I arrived at 8:50, all with early rentals. The employee did not answer the phone or open the store until 9:30, and I did not get my truck until 10:15. I'm glad my move was close and quick because it could have been difficult losing over an hour on my rental time. Employee was also not wearing a mask.

ANDREA M.
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Someone to be there during normal business hours would be good

Larry A.
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Lady there was prompt, super friendly. Took about 30 seconds to get trailer dropped off. Nice AND painless. THANKS!

Courtney C.
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El cliente no dejó un comentario.

David B.
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The rear tire was low. And your check out at the end is insulting!!! I dont work for you!!! And as much as you pay to rent and mileage... I have to take all these pictures and crap for you??? I may never rent from you again if thats what I have to go thru !!!

James C.
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Great Service both in departure and return. Prompt emails and replies.

PAMELA A.
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El cliente no dejó un comentario.

satish G.
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worst customer service by U-haul. they are very rude and don't care about customer

James T.
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The only problem that we had was finding the location. Other than that, the service was quick and amazing!

Keith H.
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Store opens at 9:00. No one was there until 9:15.

Gary K.
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App-based check in is poor - it is not necessary to verify alternate contacts - and 20 minutes is too long to wait for reservation details to be qualified. People on phone unfriendly and lousy attitudes

Frank V.
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Great Customer Service. Pick up In and out quickly and return was .smooth.

Otis H.
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El cliente no dejó un comentario.

Lane B.
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The app didn't work and charged us $20 fee even though we returned as scheduled.

LISA A.
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El cliente no dejó un comentario.

MICHAEL G.
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Make sure Tire's are inflated to proper psi. I had to stop and do that before I could use vehicle

Jay S.
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There were moldy blankets in a plastic bag in back of trailer. It makes me feel that nobody prepped the trailer at all. When I came to pick up the trailer (2 hours after scheduled pickup) nobody was at the store. I left a message and waited for 20 min when the only worker there showed up after having lunch. Otherwise the person at the store was very friendly and helpful. It was easy to return trailer with the u-haul app.

Roger C H.
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El cliente no dejó un comentario.

Andrea S.
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The owners were very helpful and friendly.

ANNETTE M.
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El cliente no dejó un comentario.

Meredith P.
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El cliente no dejó un comentario.

DANIEL G.
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Just used for drop off. Location is difficult to find as Google maps take you to the parking lot of a shopping mall. Location is an out-lot (sort of) and not well marked. It was there but was difficult to find.

loretta B.
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I don't think you v Can improve it - everything was awesome. Thank you

Christine C.
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Goggle maps just need to have a better way of explaining the location on the gps route!

Joshua W.
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Hard to find.

Robert W.
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El cliente no dejó un comentario.

Joni B.
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El cliente no dejó un comentario.

Barry M.
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Absolutely lovely people and service, thank you.

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